We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

OnTrac

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for OnTrac's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnTrac has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • OnTrac

      14850 Thompson Rd Chantilly, VA 20151-1029

      BBB accredited business seal

    • OnTrac

      269 W Jefferson St Syracuse, NY 13202

    • Ontrac

      10738 Dutchtown Rd Knoxville, TN 37932

    • OnTrac

      5600 N 58th Ct Lincoln, NE 68507

    • OnTrac

      274 Wattis Way South San Francisco, CA 94080

    Customer Review Ratings

    1.03

    Average of 1,927 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Stacie S

      Date: 07/13/2025

      this delivery company is trash!!! They delivered 2 of my packages to the wrong address got a signature that was not even close to mine after giving specific instructions on my apartment complex and what door I was. After contacting customer service all they had to say was we confirmed the package was delivered! yes we know that to the wrong address!!! They do not care one bit horrible company!!

    • eric s

      Date: 07/13/2025

      lasership/ontrac has no accountability for delivery. Wait for delivery then check tracking information when notified as delivered but then you can't find it. They take a picture of a random building with a package shown & say it was delivered. Problem is it's not the correct address. Contact the company so they can create a ************* number for so called investigation that ends with "package was delivered". All that means is lip service to cover up & pass the **** back to who your order came from.

    • Keith H

      Date: 07/12/2025

      Despite their rather terrible reputation, they did very well for me. This was a ******* delivery in ************* of two very large boxes. Arrived as scheduled at 4 p.m. on a Saturday, and the delivery driver rang my doorbell, waited for me, and was very friendly, polite, and professional.

    • Heather S

      Date: 07/12/2025

      Worst delivery company ever, holding packages hostage saying they need an Address Verification. They don't answer the phones, text messages nothing. Next time I'm ordering from ******.

    • Sarah G

      Date: 07/11/2025

      All shipments that *** had go through Instead have been lost once they arrive at OnTracs facility. Their customer service team does not respond despite promising a response within 24 hours. When you do finally get a response, they offer no solutions, but instead instruct you to take it up with the seller. However, they do not update their tracking, so the seller has no choice but to wait longer until they can claim it is lost.

    • Beth A

      Date: 07/11/2025

      Horrible. They lie. Marked as delivered to my porch, yet no package. No one had been to my home after reviewing my security cameras. Can't get a live person to talk to. Now have to wait 2 days before I can either reorder or get a refund from the store I ordered from.

    • Rosa V

      Date: 07/09/2025

      I wanted to leave a 0 review Worst delivery why do they even take packages if they cant deliver them businesses need to stop using them literally the worst customer service ever. I have not been able to reach anybody to talk about my packages.

    • Dennis T

      Date: 07/09/2025

      I received a tracking number for a medication order but, when I last checked status, the order was listed as delivered. It was not delivered to me and On-Trac responded with instructions to contact the seller. I've notified the seller and requested a refund. My security system didn't capture a delivery at the stated delivery time and On-Trac's support hasn't resolved the mistake.

    • Val G

      Date: 07/08/2025

      Absolutely terrible experience with OnTrac. My package was supposed to be delivered on Friday, but for four days straight, they claimed they couldnt deliver due to security concerns. Thats a complete fabricationI was home during all of the supposed delivery attempts, and no one ever came by. I live in a quiet, residential neighborhood with no security issues whatsoever. What concerns could they possibly be referring to?When they finally delivered the package, they completely ignored the delivery instructions I provided. Instead of placing it in the package box at the end of the driveway or even by the front doorlike I explicitly askedthey left it in the rain on top of my garden beds in the middle of the yard. Not only was the box soaked through, but it was also covered in bugs by the time I finally found it.This level of negligence and dishonesty is unacceptable. I will be actively avoiding any retailers that use OnTrac as a shipping option moving forward.

    • Rosalee A

      Date: 07/07/2025

      I would give OnTrac NO stars for NON DELIVERY On July 2nd at 6:15PM the driver used ONLY my street address, which is a strip mall with 15 different businesses, which all have a different suite #Postal Connection that handles my mail is *********** I am told VitaCost is once again using OnTrac for a replacement I tried to contact OnTrac at ************ to see what address is on the package this time, but # does NOT ring The Ai on OnTrac babbles incessantly

    OnTrac is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.