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Business Profile

Delivery Service

OnTrac

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for OnTrac's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnTrac has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • OnTrac

      14850 Thompson Rd Chantilly, VA 20151-1029

      BBB accredited business seal

    • OnTrac

      5600 N 58th Ct Lincoln, NE 68507

    • OnTrac

      1901 E Brundage Ln Bakersfield, CA 93307

      BBB accredited business seal

    • Ontrac

      157 Westview Dr Meadville, PA 16335

    • Lasership

      6300 Highlands Pkwy SE Smyrna, GA 30082

    Customer Review Ratings

    1.03

    Average of 1,908 Customer Reviews

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    Review Details

    • Lori R

      Date: 06/29/2025

      I have three packages that were in possession of OnTrac. Each day the separate packages would show out for delivery; however, they were never really out for delivery. In each instance, I never received the packages and delivery was never made. In chats with live agents, I was told they could not confirm control of the package and I needed to contact the seller to remediate the situation. I fully believe they, the employees, are stealing these packages. This company needs serious legal action taken against them and retailers need to quit shipping through them.

    • Emily D

      Date: 06/29/2025

      Ontrac will not deliver my package, stating a security concern despite me living in a rural area with no problems getting packages from anyone else. Ive been home both days my package delivery was attempted and no one came by.

    • Tian T

      Date: 06/29/2025

      I get my mail at a *** store and it was closed for the day on first delivery attempt. Today I get a message from Ontrac at 1132 that my package was out for delivery. At 1133 a message comes from a Ontrac from a different city stating the business was closed. They are open 1000 - 1500 so it is apparent they did not even attempt to deliver it. Online help is crazy useless. Contacted an actual representative and the could do nothing but say they'll try again in 1 to 2 days.

    • Shakena B

      Date: 06/29/2025

      Negative one million stars. I am currently awaiting a package. 2 supposed attempts and they need an access code. My complex is not gated and no code is needed to get to my condo. Both attempts were after 10pm as well. You can barely get anyone. The representatives via chat seem semi human. Had to escalate my case and even that isnt helping yet. As of 6/29/25 im waiting for a supervisor to contact me back and I will pick up my package myself. Im convinced they are trying to steal or claim it. Not having that. ******* gave them my Switch 2 to deliver and its been a nightmare will come back and leave another review. This company is horrible. If you see it as your delivery people...CANCEL THE ORDER AND RUN!!!. What company doesn't have numbers to real them or emails. Its giving highly bogus and fraudulent.

    • Stephanie B

      Date: 06/29/2025

      This company is the absolute worst shipping company I have ever dealt with. No one delivery has ever gone properly or been delivered on time. They never provide proof of delivery and **** packages as delivered when they are not. I have functioning security cameras. I know when packages are dropped off and would know of something was stolen. This business is unethical and when you call them, you get formulated responses from ChatBots. Every order I see shipped with this company will be immediately cancelled because I know my money will be taken with no goods delivered. I hope this reaches businesses that are thinking of signing shipping contracts with this awful company. Im completely fed up.

    • keith g

      Date: 06/28/2025

      Hire thieves, packages from high end retailers that are ordered from mysteriously go to " we cannot locate" your package, contact seller. This has occurred numerous times, this place should be investigated, they hire thieves or are really that bad.

    • Jen B

      Date: 06/28/2025

      This company was hired by an online store that I purchase an item from. They claimed it was delivered and in the photo image showing the delivery, it's very clear that it isn't my house. When I contacted the company to claim that it was mis-delivered, they wrote back and said that it was delivered and they had no actions that they could take. They said I should contact the original company. But like I said, it was obvious from the photo that they took that it wasn't even my house. Terrible company. Do not hire them. They take zero responsibility and won't help you in any way.

    • Vanesa C

      Date: 06/27/2025

      Absolutely shameful service. Every time I see this company is delivering the package I already know it will disappear in transit specially if is something expensive. This is not the first time packages get lost in your company. You should check which employee/ employees are taking them because is suspicious that every time this company has to deliver a package they are unable to locate it mid transit, specially if is going to the Minneola hub in **. Terrible service.

    • Jennifer C

      Date: 06/27/2025

      If i could leave negative stars i would. How is this company still in business? They are committing fraud. This is the worst courier I have ever dealt with. Im surprised they are not bankrupt from being sued for fraud.

    • steven b

      Date: 06/27/2025

      I ordered a car part from redline auto parts on FB and they used Ontrac to deliver it. They tried to charge me 200 bucks to deliver the part. It was supposed to be free shipping/. Then thry said they would refund the money once it was delivered.. ************* do not buy from any company who uses them to ship. a zero rating would be too high for them.

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