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Business Profile

Small Appliance Dealers

Hamilton Beach Brands, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

This profile includes complaints for Hamilton Beach Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hamilton Beach Brands, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 193 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered a contest and received an email from this company saying I won with a code to order the product I won with free shipping. When I tried to use the code it didn't work so I emailed them. I've attempted to reach out for resolution multiple times with no resolve but I cannot get the prize I was notified of winning.

      Business Response

      Date: 02/05/2025

      Hamilton Beach apologizes for the inconvenience. On 9.24.24, an inadvertent email was sent informing ~***** people they had won a sweepstakes for an air fry and grilling oven.   It included a one-time use code to redeem for the product.  An email went out to inform the recipients of the internal error early Wednesday morning, and a 20%+free shipping code was provided by way of apology. Thank you. 

      Customer Answer

      Date: 02/05/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ******* *******



    • Initial Complaint

      Date:01/24/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/16/2024 I ordered a Travel Case *********** @ $9.99 and a Crock, 8Qt, Black - ***** @ $27.99 from the Hamilton Beach website, and paid a total of $39.88. The order was never received, because *** returned it due to damage. No delivery was ever attempted. I have attempted to have the items replaced, but have received nothing but equivocations from the company's customer service rep. ***** 15 weeks I was told I needed to wait for 6 weeks, yet 9 weeks later I still have heard nothing, other than when I initiate contact. It has now been a half year, and I still do not have my parts. I have attached all *** tracking data, as well as proof of delivery and the complete e-mail chain between me and customer service.

      Business Response

      Date: 02/03/2025

      Hamilton Beach apologizes for the inconvenience. A refund was issued to the consumer on 11.21.24. Thank you. 

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has already performed this action, and I consider this complaint resolved. Attached is my response to the company. I wish it to be considered as part of your evaluation of said company, if that is at all possible.

      Regards,

      ***** ******



    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a replacement but not the same color as original. As you xan see Blue does not match my kitchen . I asked for red in numerous emails or at least a color comparable. Like silver. I even offered to wait til red was back in stock. Or they could have upgraded to a red one. This is not my fault the numbers wore off after 6 months and only used 5 to 6 times. I have sent numerous emails with no response. Very very dissapointed. Please resolve this asap. Thank you, ****** ********

      Business Response

      Date: 01/24/2025

      Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to discuss this matter. Thank you.

      Customer Answer

      Date: 01/24/2025

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

      Regards,

      ****** ********



    • Initial Complaint

      Date:01/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive tried for several weeks and Hamilton Beach just keeps sending me automated messages. I want a phone number for them because all I really need to do is an exchange. The product I have is not the product I ordered. They refuse to answer me.

      Business Response

      Date: 01/23/2025

      Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer to further discuss. Thank you. 

      Customer Answer

      Date: 01/23/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I have not received a call back yet from them. 

      Regards,

      ****** ***** ********




      Business Response

      Date: 01/28/2025

      Hamilton Beach attempted to contact this consumer on 1.27.25.  We await a response. Thank you. 

      Customer Answer

      Date: 01/30/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I'm waiting on a response back today. 

      Regards,

      ****** ***** ********




    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Hamilton Beach Deep Fryer model #*****, Series #A4042CE from ******. At the time of purchase, the product was advertised as including a Large Frying Basket. This inclusion was reinforced in the product manual, which lists the Large Frying Basket as an included accessory. However, the Large Frying Basket was missing from the box.When I contacted ****** customer service, they re-issued the item with the same missing Large Frying Basket. When I contacted Hamilton Beach's customer service to resolve the issue, they claimed that the Large Frying Basket is not included with my specific model and that the manual is used for multiple products. This contradicts both the manual and the product listing, which created a clear expectation that the Large Frying Basket is part of the product.Furthermore, Hamilton Beach directed me to their own website for product information, but this is irrelevant, as I purchased the product based on ****** listing at the time, which also included the Large Frying Basket as an accessory. The Large Frying Basket is currently out-of-stock, and Hamilton Beach has refused to provide a replacement or alternative resolution.This is misleading and deceptive advertising, as the company failed to clearly disclose which accessories were included and which were not. This has caused unnecessary frustration and inconvenience.

      Business Response

      Date: 01/21/2025

      Hamilton Beach apologizes for the inconvenience. The model number that the consumer purchased does not contain a large basket. However, model 35034G, contains both a large basket and two small baskets. Thank you. 

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking assistance regarding an unfulfilled order with Hamilton Beach Brands. Please see the attached letter for full details. Thank you for your help.

      Business Response

      Date: 01/08/2025

      Hamilton Beach has reached out to the consumer and is waiting for a response. Thank you. 

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hamilton Beach has continued to delay refunding order ******* and has been in possession of the product for weeks, Hamilton Beach has not responded to my emails and I need this refunded immediately before pursuing further action

      Business Response

      Date: 01/06/2025

      A refund was processed on 1.6.25.  Thank you. 

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hamilton Beach submitted to me a broken insert and has refused to refund for order *******. Hamilton Beach has been in possession of the *** return for over 2 weeks and refused to refund the price

      Business Response

      Date: 01/06/2025

      Hamilton Beach apologizes for the inconvenience. Arrangements will be made for a refund as requested. Thank you. 

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two appliances on Nov 17th. They each arrived separately. The coffee maker arrived fine. I received the toaster oven model #*****D, SN A1342CE just in time for Thanksgiving. Upon inspection the toaster oven was damaged. It was shipped in the original glossy HB retail package. I took pictures and I immediately reported this to HB customer service via email with pictures of the damaged box and the damaged toaster oven. A few emails were exchanged but there was no personal contact, no telephone number only email communication was offered. A few days later I received return instructions. I sent the package back Fri. 12/6. *** confirmed package received Monday December 9th. ** confirmed receipt of the box 3 days later on 12/12. Ten business days have passed since the package arrived at ** facilities. I get no sense of urgency to resolve this problem. In an early email I asked for a replacement toaster oven. Email response was that ** does not do replacement but credit only after an inspection by returns department. 10 business days have passed and I've heard nothing. They have the unit how long does it take to do an inspection of damage? It seems to me that ** customer service does not have any internal goals or standard for customer service return around time. I'm asking for a credit so I can go out and buy a toaster oven in time for Christmas and not be inconvenienced by no toaster oven since November 17th, 2024.

      Business Response

      Date: 12/26/2024

      Hamilton Beach apologizes for the inconvenience. A representative will contact the consumer regarding the status of this matter. Thank you. 

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Hamilton Beach toaster oven directly from Hamilton Beach which arrived dented. I immediately sent photos and the information to the ***************** This was on December 1, 2024. Since then, I have repeatedly sent emails (they do not accept phone calls) and the past 3 email responses I received kept saying that they were emailing a return *** label which has yet to arrive. As of today, December 19th, 2024, I have yet to receive a *** label to send the toaster oven back. It is shocking how terrible Hamilton Beach's customer service is. Based on this experience I will never purchase another Hamilton Beach product again. I simply want a replacement or a refund.

      Business Response

      Date: 12/19/2024

      Hamilton Beach apologizes for the inconvenience.  A representative will contact the consumer. Thank you. 

    Hamilton Beach Brands, Inc. is NOT a BBB Accredited Business.

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