Complaints

This profile includes complaints for Volkswagen Group of America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Volkswagen Group of America, Inc

  2200 Ferdinand Porsche Dr Herndon, VA 20171-6243

• 

  Volkswagen Group of America, Inc

  3499 W Hamlin Rd Customer Care Rochester Hills, MI 48309-3240

• 

  Volkswagen Group of America, Inc

  7351 Volkswagen Dr Chattanooga, TN 37416-1756

• 

  Volkswagen Group of America, Inc

  2260 Woodland Pointe Avenue Herndon, VA 20171

• 

  Volkswagen Group of America, Inc

  93 Burning Bush Trl Crystal Lake, IL 60012-3618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ** vehicle in August, 2024 with Roadside Assistance for 3 years or ****** miles. Used the Roadside Assistance in March 2025 but was subsequently told that the event was not covered because 1) Flat tires are not covered and 2) the vehicle was not towed to a ** dealership. Please see below from ** website. Flat ************ If your vehicle has a flat tire, a service operator will attempt to remove it and install the spare tire. If the spare is not safely operable or you do not have a spare (or for multiple flat tires), towing service will be provided per above towing parameters.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an error code appear on the dashboard of my vehicle, a 2023 **** Q3. I took my vehicle to ************* in ******* to have the code and notification checked out. The tech inspected my vehicle and came to the conclusion that at some point my bumper had been removed and a module/sensor was replaced and not reprogrammed right. And thats why the code appeared. I assured them that my front bumper had not been replaced and that the module was working find up until the day it appeared in mid December 2024 I believe the 17th. My vehicle is still under warranty so the repair and clearing of code should be covered by the manufacturer. However they are denying my warranty and are not taking responsibility for defective part. On the same day, other codes such as, the "Vehicle starting system:malfunction!Please contact Service" prompt occurred at the same time as pre sense code, but werent addressed. I went through a series of calls and emails for assistance but the manufacturer is denying my warranty. I have only had my vehicle serviced by 2 **** dealerships. **** ********* and **** Marietta. Right now I am riding around with these codes and I think its extremely dangerous. The tech at **** Marietta couldnt tell me why code happened and also assumed that an accident I had in October of 2024 caused for the bumper to be replaced and the module not being coded. However my fender ****** was in the rear. Please help in this matter before I have to take legal action against them. I just need manufacturer to honor warranty so I can feel safe on the road again.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 **** Q5 and paid for the **** Care maintenance plan at the time of purchase. Due to persistent and unresolved safety issues with the vehicle, I was forced to sell it at a significant financial loss. I later learned that the **** Care maintenance plan is non-transferable and non-refundable, which was never clearly communicated at the time of purchase.The vehicle exhibited severe safety problems, including:Braking System Malfunctions: The **** Pre-Sense system engaged erratically, slamming on the brakes in the middle of intersections. On March 26, 2025, this occurred at ******************* in ******, **, posing a major accident risk.Lane-Keeping Assist Failures: The vehicles lane assist system would randomly pull me into oncoming traffic or roadside walls. One such instance occurred on ************************ in January 2025, after which the car was sent back to **** for service a second time.Despite multiple service visits and my requests for a buyback, neither the dealership nor Audi of America provided a resolution. Left with no safe alternative, I had to sell the car, and now **** refuses to refund any portion of my unused maintenance plan, even though their safety failures forced the sale.This is an unfair business practice, as I paid for services I can no longer use due to ****s own product defects. I request a pro-rated refund or a credit as a fair resolution.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle in August 24 vehicle has been down for loss of power, infotainment screen replacement 4 times. Loss of all safety features, no heat, no navigation, cant adjust windshield wipers, check for warnings, no defrost. Cant change vehicle into snow mode, cant use hazards. Vehicle has been in shop 14 times. Multiple rentals and screen has been replaced and still isnt working. Initiated buyback and have not heard from them. Still paying for vehicle

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased a bit under 2 years ago and i am still under warranty. I have had two major issues involving the vehicle being towed to service facility. The service facility was not helpful at all, did not offer me a loaner not even a free oil change for my troubles. The car was out of commission above the 15 days required to make it a lemon law case. Once i received the car back for the second time the epc light went on and car shut down in middle of street, leaving me strander for 10 min until i was able to reset settings on car to take out error. After that couple days later i turned on windshield wiper for back window and liquid falls on my feet ( video proof and picture proof of all). I already filed for a Car Repurchase from ** over a month ago with no phone call, no email and absolutely no contact. This car is now a lemon and i refuse to keep it, they by law must buy the vehicle back. Horrible customer service , i would never want to use another ** as long as i live.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned vehicle from the **** Pacific dealership. Under manufacturers original warranty + **** *********************** contract. ****** miles at time of purchase.8/29/2024, ****** miles - Vehicle jerked violently and came to a stop in ****** of freeway. Unable to restart for 16 minutes and needed police assistance. Towed to ***************************** In service for 20 days. Service ****** unable to replicate/resolve issue. Released vehicle without a repair on 9/17/2024 and recommended I pursue buyback with *****. Request was denied on 11/8/2024 stating "the alleged issues with the vehicle have been resolved within a reasonable number of repair attempts, and those issues do not substantially impair the vehicles use, value or safety under applicable state and federal lawsSince then the vehicle has experienced this same safety failure 3 additional times.12/19/2024, ****** miles - While driving on freeway. Sat with vehicle ~5 minutes and then able to restart and drive to ***************************** In service for 8 days. Service ****** unable to replicate/resolve issue. Released vehicle without a repair on 12/27/2024.2/18/2025, ****** miles - While driving on surface street. Sat with vehicle ~5 minutes and then able to restart and resume driving. Recorded sequence of error messages on dash-cam. Vehicle brought back to Audi North OC service ****** on 2/19/2025. Dash cam video provided to help diagnose. In service for 5 days. Released vehicle on 2/24/2025, stating replacement of faulty part (J840 control module, which controls electricity flow to high voltage battery).3/12/2025, ****** miles - While driving on freeway, in a small breakdown lane between ************ and ****** divider. Recorded the sequence of error messages via dash-cam video. Vehicle brought back to service ****** on 3/17/2025. Dash cam video provided to help diagnose. Vehicle still with service department as of 3/28/2025.Requesting assistance to have vehicle replaced.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took less than a year old new lease to get fixed an FMG Autobody at the end of January 2025 it is now almost April 2025 I have spent thousands out of pocket because Volkswagen will not give me a loaner and I have spoke to and emailed the CEO, customer care ***** finance ***** parts ***** and so many dealerships. No one will help and I cant afford thousands monthly out of pocket for the rental car anymore I am in debt now. But I have to have a vehicle to get to where i need to be. They should not have leased a vehicle when they cannot provide parts for that vehicle in a timely fashion. Due to backordered headlight assembly parts they cant give the car back it is not drivable and Volkswagen is still having me pay for a car I cannot use while not offering a loaner or anything when the car has just been sitting for almost 3 months now and who knows how much longer. It scares me I am not going to keep my job or housing because I cannot keep affording to pay basically like I am leasing 4 cars a month.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1st, my car keys were stolen. I contacted multiple Volkswagen dealerships on March 3rd; one dealership assured me that they could have my replacement key by March 6th, or 7th at the latest. However, on March 5th, I received a follow-up stating that the key had not been delivered. That was the last proactive communication I received from the dealership.I requested a loaner vehicle, but *** from the dealership refused, stating that they could not provide a loaner indefinitely.Since then, I have had to continuously reach out for updates, as the dealership has failed to provide any proactive communication. A week later, after incurring additional rental costs, I again asked if they could provide a loaner for at least 1-2 weeks to alleviate the financial burden. This time, *** gave a different reason for refusal, stating that they do not provide loaners for key replacements.Given that my vehicle has three open recalls, I inquired whether I could receive a loaner while the recalls were being addressed. *** then stated that they were only handling the key replacement and would not be repairing the recalls.On March 20th, I escalated my concerns to Volkswagen customer service. They informed me that they could not provide a loaner and claimed they had no information about a global key shortage. I asked if my keys could be expedited they also declined. I contacted Volkswagen customer service again. I repeatedly requested to escalate my case to a supervisor both via phone and chat. Each time, I was denied an escalation, refused a transfer to a supervisor, and given no further information about the expected delivery of my key.Volkswagen has failed to provide accurate information, communicate proactively, or offer any assistance in mitigating the financial burden I have faced due to their delays.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this car, 01/03/2024 from ****************, ** 2023 Q5 certified, with 8 thousands miles.Took my first trip to **************, in July 2024, on the way back home on the ********************** IN ********..... The Dashboard warning Lights came on (Engine Light along with ALL MALFUNCTION LIGHTS CAME ON. Called the service **** in ***********, **, I was advise NOT to turn the car off. This has happen several times, I have been told its a software problem. This car has been in service, 5 times with this same Issue..... I Do not feel safe driving this car. . No one can give me an answer, when this software problem will be resolve. I called **** America and have a Case number ********. No one willing to help.The Volkswagen Group of America **** has determined that the situation does not merit a settlement offer. Please Help me with this matter. Thank you.******** ********* ,*****************************************************************************. ************ VIN WA1BBAFY8P20005381/2023 Q5 40 TFSI quattro/ 03/25/25/ 22 thousands miles Nature of the Problem: Engine light/ SYSTEM MALFUNCTION.Thank you.******** ********* ************

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased this car (Volkswagen ID.4 Pro 2023) for about a year and a half. I took it to the dealership to the first maintenance scheduled and complained about a weird noise coming off of the driver seat buttons panel. They said it was normal and that its all fine. Months later there is a safety recall for something involving the same part of the car and there is nothing they can do about it. Later there is ANOTHER safety recall because the infotainment and the screen where the MPH shows, that is just goes blank randomly, and I cant see my speed or any other information For about 10 minutes. I complained about it and there is no fixing for it yet. I just received ANOTHER notice that there is ANOTHER safety recall for my car that they have no way of fixing yet. Ive been paying for this lease for a long time now and I have never had the full enjoyment of this car with all the worries of these unfixable safety recalls, plus the weird noise always coming from the driver seat panel. I want at least the $4,000 I put down, plus the $7,500 EV incentive just so I can get a better EV car that I can enjoy, since I cant qualify for another incentive until a few years.