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Business Profile

Auto Manufacturers

Volkswagen Group of America, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Volkswagen Group of America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Volkswagen Group of America, Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 586 total complaints in the last 3 years.
    • 215 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle was purchased a bit under 2 years ago and i am still under warranty. I have had two major issues involving the vehicle being towed to service facility. The service facility was not helpful at all, did not offer me a loaner not even a free oil change for my troubles. The car was out of commission above the 15 days required to make it a lemon law case. Once i received the car back for the second time the epc light went on and car shut down in middle of street, leaving me strander for 10 min until i was able to reset settings on car to take out error. After that couple days later i turned on windshield wiper for back window and liquid falls on my feet ( video proof and picture proof of all). I already filed for a Car Repurchase from ** over a month ago with no phone call, no email and absolutely no contact. This car is now a lemon and i refuse to keep it, they by law must buy the vehicle back. Horrible customer service , i would never want to use another ** as long as i live.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pre-owned vehicle from the **** Pacific dealership. Under manufacturers original warranty + **** *********************** contract. ****** miles at time of purchase.8/29/2024, ****** miles - Vehicle jerked violently and came to a stop in ****** of freeway. Unable to restart for 16 minutes and needed police assistance. Towed to ***************************** In service for 20 days. Service ****** unable to replicate/resolve issue. Released vehicle without a repair on 9/17/2024 and recommended I pursue buyback with *****. Request was denied on 11/8/2024 stating "the alleged issues with the vehicle have been resolved within a reasonable number of repair attempts, and those issues do not substantially impair the vehicles use, value or safety under applicable state and federal lawsSince then the vehicle has experienced this same safety failure 3 additional times.12/19/2024, ****** miles - While driving on freeway. Sat with vehicle ~5 minutes and then able to restart and drive to ***************************** In service for 8 days. Service ****** unable to replicate/resolve issue. Released vehicle without a repair on 12/27/2024.2/18/2025, ****** miles - While driving on surface street. Sat with vehicle ~5 minutes and then able to restart and resume driving. Recorded sequence of error messages on dash-cam. Vehicle brought back to Audi North OC service ****** on 2/19/2025. Dash cam video provided to help diagnose. In service for 5 days. Released vehicle on 2/24/2025, stating replacement of faulty part (J840 control module, which controls electricity flow to high voltage battery).3/12/2025, ****** miles - While driving on freeway, in a small breakdown lane between ************ and ****** divider. Recorded the sequence of error messages via dash-cam video. Vehicle brought back to service ****** on 3/17/2025. Dash cam video provided to help diagnose. Vehicle still with service department as of 3/28/2025.Requesting assistance to have vehicle replaced.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took less than a year old new lease to get fixed an FMG Autobody at the end of January 2025 it is now almost April 2025 I have spent thousands out of pocket because Volkswagen will not give me a loaner and I have spoke to and emailed the CEO, customer care ***** finance ***** parts ***** and so many dealerships. No one will help and I cant afford thousands monthly out of pocket for the rental car anymore I am in debt now. But I have to have a vehicle to get to where i need to be. They should not have leased a vehicle when they cannot provide parts for that vehicle in a timely fashion. Due to backordered headlight assembly parts they cant give the car back it is not drivable and Volkswagen is still having me pay for a car I cannot use while not offering a loaner or anything when the car has just been sitting for almost 3 months now and who knows how much longer. It scares me I am not going to keep my job or housing because I cannot keep affording to pay basically like I am leasing 4 cars a month.

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1st, my car keys were stolen. I contacted multiple Volkswagen dealerships on March 3rd; one dealership assured me that they could have my replacement key by March 6th, or 7th at the latest. However, on March 5th, I received a follow-up stating that the key had not been delivered. That was the last proactive communication I received from the dealership.I requested a loaner vehicle, but *** from the dealership refused, stating that they could not provide a loaner indefinitely.Since then, I have had to continuously reach out for updates, as the dealership has failed to provide any proactive communication. A week later, after incurring additional rental costs, I again asked if they could provide a loaner for at least 1-2 weeks to alleviate the financial burden. This time, *** gave a different reason for refusal, stating that they do not provide loaners for key replacements.Given that my vehicle has three open recalls, I inquired whether I could receive a loaner while the recalls were being addressed. *** then stated that they were only handling the key replacement and would not be repairing the recalls.On March 20th, I escalated my concerns to Volkswagen customer service. They informed me that they could not provide a loaner and claimed they had no information about a global key shortage. I asked if my keys could be expedited they also declined. I contacted Volkswagen customer service again. I repeatedly requested to escalate my case to a supervisor both via phone and chat. Each time, I was denied an escalation, refused a transfer to a supervisor, and given no further information about the expected delivery of my key.Volkswagen has failed to provide accurate information, communicate proactively, or offer any assistance in mitigating the financial burden I have faced due to their delays.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased this car, 01/03/2024 from ****************, ** 2023 Q5 certified, with 8 thousands miles.Took my first trip to **************, in July 2024, on the way back home on the ********************** IN ********..... The Dashboard warning Lights came on (Engine Light along with ALL MALFUNCTION LIGHTS CAME ON. Called the service **** in ***********, **, I was advise NOT to turn the car off. This has happen several times, I have been told its a software problem. This car has been in service, 5 times with this same Issue..... I Do not feel safe driving this car. . No one can give me an answer, when this software problem will be resolve. I called **** America and have a Case number ********. No one willing to help.The Volkswagen Group of America **** has determined that the situation does not merit a settlement offer. Please Help me with this matter. Thank you.******** ********* ,*****************************************************************************. ************ VIN WA1BBAFY8P20005381/2023 Q5 40 TFSI quattro/ 03/25/25/ 22 thousands miles Nature of the Problem: Engine light/ SYSTEM MALFUNCTION.Thank you.******** ********* ************

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have leased this car (Volkswagen ID.4 Pro 2023) for about a year and a half. I took it to the dealership to the first maintenance scheduled and complained about a weird noise coming off of the driver seat buttons panel. They said it was normal and that its all fine. Months later there is a safety recall for something involving the same part of the car and there is nothing they can do about it. Later there is ANOTHER safety recall because the infotainment and the screen where the MPH shows, that is just goes blank randomly, and I cant see my speed or any other information For about 10 minutes. I complained about it and there is no fixing for it yet. I just received ANOTHER notice that there is ANOTHER safety recall for my car that they have no way of fixing yet. Ive been paying for this lease for a long time now and I have never had the full enjoyment of this car with all the worries of these unfixable safety recalls, plus the weird noise always coming from the driver seat panel. I want at least the $4,000 I put down, plus the $7,500 EV incentive just so I can get a better EV car that I can enjoy, since I cant qualify for another incentive until a few years.

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My local ** dealership service department stated that my brake pads and rotors need to be replaced, even though my ** TAOS had less than ****** miles and is only 3 years old (I have never needed brake pads replaced under ****** miles and I have owned many cars in my lifetime).Just a few weeks after my ** TAOS was at the dealership for routine repairs (1/13/25), my family received a letter stating that my ** JETTA and also ** TAOS vehicles had their warranty extended due to a recall on the brake pads. The only reason I knew that there was a recall on my ** TAOS brake pads was because we purchased the ** JETTA on 1/13/25 and received a letter due to owning that car. We NEVER received any type of correspondence (letter, email, phone call) to inform us that our ** TAOS brake pads might be eligible for a recall and should be inspected by a dealership.I called ** Customer CARE on 3/11/2025 and the representative stated that they would not perform the repairs since my ** TAOS was outside of the 2-year threshold for the recall. I asked him how I could have sent my ** TAOS to the dealership to be checked for faulty brake pads during the allotted timeline when his company failed to contact me and inform me of the extension of the warranty due to faulty brake pads, which have now caused the rotors on my ** TAOS to go bad as well. I told him I only knew about the recall due to purchasing another car from his company, not from owning the *******. He acknowledged that his company failed to notify me in a timely manner but still would not authorize the repairs. I would like ** to acknowledge that they failed to inform my family of the recall on our vehicle and take ownership of the fact that Ive been driving my ** TAOS with my 2-year-old son in the car with faulty brake pads. I would like them to have my local ** dealership service department (****** Volkswagen of *********) replace the brake pads and rotors at no cost to me since they failed to properly inform me of the recall

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Volkswagen (**) and its dealerships for their failure to service my vehicles recall and serious safety issues, as well as for their manipulation of Californias Lemon Law process to avoid accountability.I first took my car to the dealership in November 2024 for recall repairs. I attempted again in January 2025 and called today (March 2025) to schedule another service, but the dealership refuses to take my car in, claiming they lack the necessary equipment and ******** vehicle has severe safety issues, including:Blackout of the digital screen on the freeway, causing loss of speedometer, meters, and other critical driving information.Frozen infotainment screen, making it impossible to control essential functions. I have to lock the car, let it rest, and reboot it to regain functionality.Power window malfunction, where the window does not roll up when pressing the button.Charging issues, where the car charger jumps at charging stations and requires multiple sessions to charge properly.Despite these serious problems, the dealership refuses to acknowledge my repair attempts, stating they dont have the necessary parts and equipments. This appears to be a deliberate tactic to manipulate the system, preventing my case from counting as a valid Lemon Law claim under California law. I have attempted to take my vehicle to multiple dealers, but they all provide the same excuse.I escalated my complaint to Volkswagen Corporate, but instead of offering assistance, their representative, *********, shouted at me and stated that ** will not negotiate with me because I do not meet their Lemon Law requirements. She also falsely claimed that dealer unavailability due to lack of technicians does not count as a failure to service, despite the fact that I never mentioned technicians in my concerns. This response from ** appears to be an intentional effort to mislead and gaslight me rather than provide a real solution.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** of USA has a recall on eTron batteries for more than 1.5 years for now. My 2019 ***** has lost charging capacity requiring more frequent charges, which has cost more and has caused significant inconvenience. I have talked to ******** multiple times and have taken my car to dealership for repair for many times, but every time I hear back that I have to wait until the recall is finalized. I have asked them to replace the car, replace the battery, or even provide free charging credit to Electrify America, and all has been denied. i am looking into a solution for this before the recall gets finalized, which has no date yet.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my 2023 Q5 from **************. At the time they sold me a third-party tire warranty package for *******. I had a tire replaced last year at my local **** dealer and the warranty company failed to pay for it. My next flat was last week and the local dealer tells me that I had to pay for the tire myself as the warranty company is in arrears wrt dealer payment.I didn't realize this wasn't an **** protection package when I purchased it. I also didn't realize that it was a company that would refuse to pay the promised coverage. I've attached the contract provided by the dealer in *****. I would like an immediate refund of the payment as the services are not being provided. I expected more from ****.

    Volkswagen Group of America, Inc is NOT a BBB Accredited Business.

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