Reviews

Review Details

• Review fromWanda C

  Date: 03/01/2023

  5 stars
  The customer service was outstanding. We made numerous changes and they were extremely helpful and knowledgeable about the product. Very professional and easy to work with.

• Review fromShawn G

  Date: 02/23/2023

  1 star
  If you buy a building from Alan's Factory Outlet, once you make your down payment and sign your contract, you're handed off to one of their sub-contractors. I have had an absolutely miserable experience since signing with Alan's. I have been fighting for nearly three months to have repairs made to my building due to poor workmanship. Since the install in December, to stop water from coming into my garage, I was forced to complete some of these repairs myself. I was told on numerous occasions that due to holidays, weather, truck break downs, scheduling conflicts, running behind, etc., they would have to reschedule my repairs. And that's only when I was actually contacted about a crew not showing up. I have moved my schedule numerous times based on when they said they'd be there, only to have them no call no show, or text at the last minute that they need to reschedule. I have been dealing with Alan's and their sub-contractors since last October and late last night, without a phone call, text message, or any prior notice that they were coming, a crew showed up at our home to make repairs. The level of incomitance and lack of communication is beyond frustrating. When someone from one of Alan's sub-contracted companies called me this morning to ask if my issues had been resolved, I asked that they reimburse me for, at the very least, the cost of materials for the repairs I was forced to make. I was told that they would not be reimburse me and went on to tell me that the holidays were the primary reason for the delays. In the 83 days from notifying them of the problem, to when the repairs were maid, there were 4 only federal holidays. If you're like me and you're considering a metal building over a traditionally built garage due to the costs, remember that you get what you pay for. I was quoted $42K for a garage to be built vs $15k for a metal building. If I had to do it all over again, I'd spend the extra money, or at the very least go with someone other than Alan's.

• Review fromDonna B

  Date: 02/22/2023

  5 stars
  From beginning to the end of the project of purchasing the carport/RV garage, Alan’s Factory Outlet was very professional, and always ready to answer any question I may have about the process.

• Review fromRichard J

  Date: 02/22/2023

  5 stars
  Very happy. Ordered my 20x20 carport first week of January and it was installed yesterday 2/21/2023.
  Very happy with Allan's customer service and crew from carolina carports that built it. I will consider for next actual garage building.

• Review fromErica J

  Date: 02/21/2023

  5 stars
  Ordered our 24 x 40 building on Jan 26 and it was built on Feb 21st…less than a month later. It is awesome, install crew was efficient, and site was clean afterwards. Very happy customer!

• Review fromSarah W

  Date: 02/18/2023

  5 stars
  The ordering process was wonderful and my representative explained everything. She was very professional and verified everything on my order. Now I am just waiting for my call for delivery and setup.

• Review fromGarth W

  Date: 02/14/2023

  5 stars
  Instant response to my order and site prep. Waiting for them to call about date for install. Very Impressed

• Review fromJamie V

  Date: 02/06/2023

  5 stars
  Ordering and customizing is a breeze. To be determined on install time as I'm still 1 week away from having site prepped.

• Review fromColeman H

  Date: 02/03/2023

  5 stars
  So far they have been very responsive to all my questions.

• Review fromDave S

  Date: 02/03/2023

  1 star
  No lead time for installation. Not much price difference from another Co. so we Canceled the order.