Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Tool Sheds

Alan's Factory Outlet

Reviews

Customer Review Ratings

4.17/5 stars

Average of 142 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromWanda C

    Date: 03/01/2023

    5 stars
    The customer service was outstanding. We made numerous changes and they were extremely helpful and knowledgeable about the product. Very professional and easy to work with.
  • Review fromShawn G

    Date: 02/23/2023

    1 star
    If you buy a building from Alan's Factory Outlet, once you make your down payment and sign your contract, you're handed off to one of their sub-contractors. I have had an absolutely miserable experience since signing with Alan's. I have been fighting for nearly three months to have repairs made to my building due to poor workmanship. Since the install in December, to stop water from coming into my garage, I was forced to complete some of these repairs myself. I was told on numerous occasions that due to holidays, weather, truck break downs, scheduling conflicts, running behind, etc., they would have to reschedule my repairs. And that's only when I was actually contacted about a crew not showing up. I have moved my schedule numerous times based on when they said they'd be there, only to have them no call no show, or text at the last minute that they need to reschedule. I have been dealing with Alan's and their sub-contractors since last October and late last night, without a phone call, text message, or any prior notice that they were coming, a crew showed up at our home to make repairs. The level of incomitance and lack of communication is beyond frustrating. When someone from one of Alan's sub-contracted companies called me this morning to ask if my issues had been resolved, I asked that they reimburse me for, at the very least, the cost of materials for the repairs I was forced to make. I was told that they would not be reimburse me and went on to tell me that the holidays were the primary reason for the delays. In the 83 days from notifying them of the problem, to when the repairs were maid, there were 4 only federal holidays. If you're like me and you're considering a metal building over a traditionally built garage due to the costs, remember that you get what you pay for. I was quoted $42K for a garage to be built vs $15k for a metal building. If I had to do it all over again, I'd spend the extra money, or at the very least go with someone other than Alan's.
  • Review fromDonna B

    Date: 02/22/2023

    5 stars
    From beginning to the end of the project of purchasing the carport/RV garage, Alan’s Factory Outlet was very professional, and always ready to answer any question I may have about the process.
  • Review fromRichard J

    Date: 02/22/2023

    5 stars
    Very happy. Ordered my 20x20 carport first week of January and it was installed yesterday 2/21/2023.
    Very happy with Allan's customer service and crew from carolina carports that built it. I will consider for next actual garage building.
  • Review fromErica J

    Date: 02/21/2023

    5 stars
    Ordered our 24 x 40 building on Jan 26 and it was built on Feb 21st…less than a month later. It is awesome, install crew was efficient, and site was clean afterwards. Very happy customer!
  • Review fromSarah W

    Date: 02/18/2023

    5 stars
    The ordering process was wonderful and my representative explained everything. She was very professional and verified everything on my order. Now I am just waiting for my call for delivery and setup.
  • Review fromGarth W

    Date: 02/14/2023

    5 stars
    Instant response to my order and site prep. Waiting for them to call about date for install. Very Impressed
  • Review fromJamie V

    Date: 02/06/2023

    5 stars
    Ordering and customizing is a breeze. To be determined on install time as I'm still 1 week away from having site prepped.
  • Review fromColeman H

    Date: 02/03/2023

    5 stars
    So far they have been very responsive to all my questions.
  • Review fromDave S

    Date: 02/03/2023

    1 star
    No lead time for installation. Not much price difference from another Co. so we Canceled the order.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.