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Business Profile

Tool Sheds

Alan's Factory Outlet

Reviews

Customer Review Ratings

4.17/5 stars

Average of 142 Customer Reviews

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Review Details

  • Review fromPAUL F K

    Date: 11/02/2023

    5 stars
    New 18x20 carport installed quickly. Very satisfied. This is the 5th structure that I have purchased from Alan's. The previous one--last year--was a 25x35 garage. They are very easy to work with. I especially like the self-explanatory, user-friendly online design tools.
  • Review fromRichard S

    Date: 11/01/2023

    1 star
    Installed the wrong dimension of garage. Would not change it to customer's specifications. Completely inflexible with fixing their mistake. Probably have to go to civil court. Terrible service. Do not go with this company.
  • Review fromDavid M

    Date: 10/30/2023

    5 stars
    My shop is exactly what I wanted. The ordering process was very easy and delivery and setup was very prompt.
  • Review fromAaron B

    Date: 10/25/2023

    1 star
    Too bad zero stars is not an options. Horrible company. Lied to me about pricing. Lied to me about installation. Lied to me about delivery dates. They are just a dealer for Carolina Carports. Use their 3D tool to design your building and then take that design somewhere else, anywhere else. Suzie Robins is horrible at her job and was too lazy to make a single phone call that would have saved me thousands of dollars in installation costs. She will be named in my upcoming lawsuit.
  • Review fromSteve C

    Date: 10/24/2023

    1 star
    I ordered my building in July, I was told the lead time was 4 to 6 weeks after my site was ready. My site was ready August 14th, at that point the changed my estimated install date to 6 to 8 weeks. At the 8 week mark, October 15th I sent an email just requesting any updates to my expected install, Alan's responded by sending an email to Carolina Carports, which is who actually manufacture the building. After two more weeks I still hadn't recieved an update. So at 10 weeks I sent a follow email about my previous email and got no response. I cancelled my order and decided to do business with a different company that answers emails. Now I have $11,000 worth of concrete, and no building. Luckily I found other companies who build a 26 x 35 framed building that will fit the pad I already have poured, and will pass the building code for the permit I already have. Buyer beware, it says 4 to 6 weeks on their site, they may tell you 6 to 8 weeks when your site is done, but it could literally be over a year. There are folks who filed complaints where it's been two years and they don't have their building. They are quick to offer a refund to resolve the issue, but that doesn't help a person who has already got a building permit, poured concrete etc. who are now stuck with trying to find another company that manufacturers that exact building. BBB should make them update their website to include that it could take years to get your building. "Install time, 4 weeks to 2 years".
  • Review fromJason S

    Date: 10/23/2023

    5 stars
    Jason S.

    Overall great experience. Design was easy, ordering was easy and delivered ahead of scheduled time. Installer's was great. I will order another building from these guys if i ever need one.
  • Review fromCindy D

    Date: 10/19/2023

    4 stars
    Customer service when ordering was wonderful. Their employee's were very helpful, polite and friendly. Which that is hard to come by these days. Went through the process without a hiccup. Now just waiting for delivery date. (I never rate a 5 because no one is perfect, but they were close)
  • Review fromKen L

    Date: 10/18/2023

    5 stars
    My 22'X20'X14', was installed by a professional crew and covers both my RV and Boat with room to spare. It has handled 40mph winds so far. I do wish I had gables installed since it so tall. The process online was easy.
  • Review fromJames M

    Date: 10/14/2023

    5 stars
    Great service from order through installation. I am totally satisfied with the 20x25 carport that was installed.
  • Review fromDonald F

    Date: 10/13/2023

    5 stars
    I was in need of a metal storage building. I found Alan's Factory Outlet on the internet. I contacted them by email and requested info on their buildings. I wrote many emails with tons of questions and received fast response answers to all of my questions. I ordered a 24x55 metal building from them. They have an easy-to-follow order form to fill out by email with every detail of the building. I am very pleased with their services and highly recommend them.

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