Reviews

Review Details

• Review fromGrayson L

  Date: 06/01/2023

  5 stars
  Couldn’t be happier easy process all the way threw thanks done from start to finish in around 3 hours super nice people to deal with!

• Review fromMark K

  Date: 06/01/2023

  5 stars
  The ordering process with Alan's was awesome, the ladies I delt with were amazing! Five stars! Will rate the erection when the building is up.
  

• Review fromWillie P

  Date: 05/30/2023

  5 stars
  Outstanding service to include installation! When I say my installation team was very knowledgeable neat and timely...they were on it!! The finish and an esthetics are topnotch. When people enter my driveway the carport is the first thing they complement. The entire process was super easy from picking size and finishes to payment. I will MOST definitely be going with this Alan's Factory Outlet in the near future for another project! Outstanding Job..

• Review fromTerry S

  Date: 05/19/2023

  4 stars
  Allen factory portion was easy and the staff was very helpful. I rank would them a five star but did a four star because it’s only half the process. You have to deal with a different building company to complete the project. I haven’t started that portion of the build and don’t know how the building company will fare. I also don’t feel I should give a review this soon without having a building to say wow that was an amazing experience. But I do fully recommend at this point.

• Review fromJeff M

  Date: 05/17/2023

  1 star
  We recently had a storage building installed and there are a few things I wish I had known sooner as I would have ordered differently.
  
  First off, it’s important to know that Alans is a retailer of Carolina Carports. Alans does nothing more than take your order, verify property placement, and pass you along to Carolina Carports for the product purchase and installation. An initial payment percentage goes to Alans at time of order and then the second payment gets made out directly to CC at the time of installation. Once you place your order and confirm installation, it’s important to know that Alans wants nothing more to do with you and will not offer any customer service moving forward.
  
  We ordered a 40x60 storage building through Alans at the end of March. When you build your shed online, you have the option of having common-sized doors and windows installed, -OR- you can opt to have the same sizes framed out for you to install your own. We opted to have two windows and an entry door framed out so we could install matching doors and windows to those of our new home. After spending $850 on doors and windows in those sizes, they do not fit. Alans conveyed to CC to make our window and door openings to that exact size, leaving the holes too small for installation of either.
  
  Said another way, if you have the team install doors and windows, they cut the rough openings large enough for a window or door. When you request to have them framed for you to install yourself, they don’t offer you the same courtesy.
  
  Anywhere else on this planet, when you tell someone you want to install a standard-sized window or door at a set size, they ALWAYS leave a rough opening ½-1” larger to accommodate. Not at Alans. I went back and forth with Melissa and Suzie from their customer support team and they had no interest in helping me resolve the situation or offering any refund. We’re currently in this nightmare for I’m $2100 for custom doors and windows for a $6400 shed.

• Review fromKasey H

  Date: 05/01/2023

  5 stars
  The ordering process was so easy! I loved the virtual tool to build your own garage! We needed doors and windows in very specific areas, so it was great to get to pick the placement ourselves. Pricing was reasonable, and I love that they will deliver and assemble for you, FOR FREE!! We can’t wait to get our new garage!

• Review fromAnita B

  Date: 04/28/2023

  5 stars
  Excellent customer service in ordering my carport. Cannot wait for it to be delivered and set up.

• Review fromJulie G

  Date: 04/26/2023

  5 stars
  We have had great experience doing business with Alan's Factory Outlet so far. The ordering process has been quick and simple. And customer service was very polite.

• Review fromRex M

  Date: 04/07/2023

  5 stars
  We had such a great experience with Alan's Factory Outlet when we needed a garage that we went back to them for a carport. Excellent customer service on the phone when we had questions, delivery was sooner than expected, and construction was well done! Thanks to all at Alan's - we highly recommend them!

• Review fromTonya P

  Date: 04/05/2023

  1 star
  INCOMPETENT AND UNTRUSTWORTY. I would give 0 stars if I could. These people lied repeatedly to me about being able to install the Workshop/Shed I wanted. From the very first phone call I made it clear that I wanted my workshop on concrete blocks, and talked about this several times after. They said "ok". When I asked them what Kind of floor they were going to install, they said they didn't do floors. Wait! I'm paying you over $5000 for a Shed/Workshop and it doesn't even come with a floor? REALLY!? So, now I'm having to also build my own floor, which I made clear would be on concrete blocks and I would let them know when it was leveled and ready for the install. I spent over $1500 for the blocks, lumber, tools, screws, etc., and several Saturdays, since that was the only day we had available to work on it, getting the concrete blocks level and floor square and ready for the install. After I sent them the pictures, and let them know I was ready, I get an email saying they wouldn't install it on a wood floor set on concrete blocks. WHAT!!!!?? I don't know how many times we spoke on the phone about this, and I made it perfectly clear it was going to be on concrete blocks and since they wouldn't build a floor I would do it, I had no choice. NOT ONCE was I ever told they wouldn't do it. They had several opportunities to tell me that, but instead always said it was "OK". You wait till I've spent over $1500 to get the platform ready and then, and ONLY THEN, tell me would won't do it. ARE you kidding me!!?? Are you that incompetent that you don't know how to build a simple shed/Workshop on a wooden floor set on concrete blocks?? Seriously? I thought you were supposed to be professionals. It's done ALL the time. They lied over and over and over again, misleading me for 4 months. UNBELIEVABLE!! DO NOT WASTE YOUR TIME OR MONEY ON THESE PEOPLE. You will be very disappointed in their competency and trustworthiness.