We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychotherapist

Thriveworks Administrative Services, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Reviews

This profile includes reviews for Thriveworks Administrative Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thriveworks Administrative Services, LLC has 299 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.3

    Average of 100 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Beverly B

      Date: 03/23/2025

      Beverly B

      Date: 03/23/2025

      Great rapport with Lydia. She listens and cares about my comfort and strives to help me reach and achieve my goals. She considers my requests and she explains her approach in an understandable way and leads me toward realistic goals to achieve. She is nonjudgmental which of course is a necessary step toward a trusting relationship between a therapist and client. I am very comfortable with Lydia and am not afraid to discuss any aspect of myself as needed.
      I am very well satisfied with the care and empathy I receive.
      Thank you,
      Sincerely,
      Beverly * ********

      Thriveworks Administrative Services, LLC

      Date: 03/27/2025

      Hi Beverly, Thank you so much for your recent feedback regarding your experience here with us at Thriveworks! We are always looking for new ways to improve and to continue providing the best care possible for our clients, so any feedback is always greatly appreciated. We are also grateful for opportunities to pass along positive feedback within our organization, as this tells us we are moving forward in the right direction. If you ever have any questions or need any assistance, please reach out to *********************** — we wish you well, and we’re here to support our clients every step of the way!

    • Santana O

      Date: 02/26/2025

      Santana O

      Date: 02/26/2025

      It’s always challenging to find a mental health provider that is equal parts empathetic and professional. I don’t typically leave reviews, but when it comes to consumers who are in need of mental health services it’s important to make sure we all have the best understanding of who we’re choosing. Thriveworks billing services for their late or cancellations (even if there is an emergency situation) is gouging. I understand the need for patients to respect the time of their providers, but sometimes unavoidable situations happen. I’m not saying not to use Thriveworks if that’s the best option for you, but be fully aware of their egregious billing practices and fees. I feel charging a late or cancellation fee of $135 if you don’t give 48 hour notice is taking full advantage of a patient.

      Thriveworks Administrative Services, LLC

      Date: 02/27/2025

      Hi Santana, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • John J

      Date: 02/21/2025

      John J

      Date: 02/21/2025

      Scam. Biggest scam ever. The psychiatrist didnt even have a license

      Thriveworks Administrative Services, LLC

      Date: 02/24/2025

      Hi Carrie, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Rachel A

      Date: 02/19/2025

      Rachel A

      Date: 02/19/2025

      I love my therapist- we meet weekly and virtually no complaints here and they bill my insurance so I only have a $20 copay!!! I'm so happy with Thriveworks, and I recommend it to everyone!

      Thriveworks Administrative Services, LLC

      Date: 02/24/2025

      Good Morning Rachel!
      We hope you are having a great day. Thank you so much for your recent feedback regarding your experience here with us at Thriveworks! We are always looking for new ways to improve and to continue providing the best care possible for our clients, so any feedback is always greatly appreciated. We are also grateful for opportunities to pass along positive feedback within our organization, as this tells us we are moving forward in the right direction and ensures we are staying true to our mission and dedication to our clients.

    • Melanie K

      Date: 02/18/2025

      Melanie K

      Date: 02/18/2025

      I’ve had a great experience so far working with a Thriveworks provider. I started with an online appt and may switch to in person.

      Thriveworks Administrative Services, LLC

      Date: 02/24/2025

      Good Morning Melanie!
      We hope you are having a great day. Thank you so much for your recent feedback regarding your experience here with us at Thriveworks! We are always looking for new ways to improve and to continue providing the best care possible for our clients, so any feedback is always greatly appreciated. We are also grateful for opportunities to pass along positive feedback within our organization, as this tells us we are moving forward in the right direction and ensures we are staying true to our mission and dedication to our clients.

    • Carrie T

      Date: 02/11/2025

      Carrie T

      Date: 02/11/2025

      If I could leave zero stars I would. This place is horrible for billing with zero accountability. I've called and emailed with HSA information and yet you're still charging my debit card for over $500 now! You don't send bills email or USPS you just charge my card! I should be able to see a bill and say hey you've gotten the wrong information to charge or workout a payment plan but NO you just keep ignoring me and charging my debit card and telling me to get with my insurance. I'm not disputing charges! I want a bill first then charge my HSA NOT my debit card causing me financial issues!! I will NEVER reschedule with you and will NEVER refer anyone to your company..

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Carrie, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Justin S

      Date: 01/28/2025

      Justin S

      Date: 01/28/2025

      This company is crooked and has hidden fees that they can not explain. Their costs for the same treatment will vary from session to session with the billing department not even knowing why or having an explanation. They will try to automatically withdraw from your account and provide no explanation of fees. This company needs to be stopped from preforming all together and held accountable for their constant misrepresentation and advantageous charges against those suffering from mental illnesses.

      Thriveworks Administrative Services, LLC

      Date: 02/03/2025

      Hi Justin, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Susan A

      Date: 12/16/2024

      Susan A

      Date: 12/16/2024

      The biggest scam out there. Their good reviews are most likely fake and aren’t verified customers. Please read their 1 star reviews.
      The therapist I was assigned charged my insurance $395 for a short session where she did nothing but ask demographic questions that most people usually complete BEFORE a doctors visit. She claimed to handle sleep issues but had zero focus on that.
      This place has ZERO customer service. It’s as if you’re speaking to an automated message. They have no feedback except some copy/pasted generalized paragraphs.
      No billing department to speak to except by “email” and they also provide zero customer service. The therapists can charge and do whatever they please. Never ever ever trust this scam of a site.

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Susan, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • Dennis V

      Date: 12/09/2024

      Dennis V

      Date: 12/09/2024

      On November 30, 2024, I scheduled for in person appointment with Linda *******, a counselor with Thriveworks, at **** **** ***** *** ****** ***** **. Upon arrival, I discovered the address was a vacant office. Checking my phone, I discovered that Thriveworks had switched to zoom meeting, the link to which did not work. On top of that, I’m now being billed $135 for missing the appointment.
      This is ridiculous!

      Thriveworks Administrative Services, LLC

      Date: 02/18/2025

      Hi Dennis, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?

    • sharon c

      Date: 11/14/2024

      sharon c

      Date: 11/14/2024

      Horrible experience with Evelyn. Charged $200 for 15 minute session. Should have been free through ******** ***, which I offered 3 times.

      Thriveworks Administrative Services, LLC

      Date: 11/20/2024

      Hi Sharon, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. Would you be willing to reach out to us at ***********************?

    Thriveworks Administrative Services, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.