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Business Profile

Identification Bureau

ID.me, Inc.

Reviews

Customer Review Ratings

4.01/5 stars

Average of 8,730 Customer Reviews

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Review Details

  • Review fromKhali K

    Date: 07/10/2025

    5 stars
    ID.me was very quick, easy, and efficient. I liked that it does the selfie verification video in real time so no uploading fake photos of someone else.
  • Review fromNicole L

    Date: 07/10/2025

    5 stars
    Verifying my identity in the video call was a breeze. I got access to my documents on the *** website right after video was completed. Will definetly use again!
  • Review fromJoseph B

    Date: 07/09/2025

    5 stars
    If you need to use ID.me it provides an easy way to accomplish it. It walks you through the process. Allows for changes to information. Surprising easy to use. I thought I was unsuccessful even after doing what I thought I had to do but it turned out that I was successful.
  • Review fromGregory S

    Date: 07/09/2025

    5 stars
    The whole process went off without a hitch and is great as long as one has a device to handle the task. Not for everybody, but works for me.
  • Review fromHarold D

    Date: 07/09/2025

    5 stars
    The staff is extremely helpful and professional. It's especially good considering everyone pushing for AI across all platforms. I prefer live interaction as opposed to AI. Nothing beats the human touch.
  • Review fromMartin B

    Date: 07/09/2025

    5 stars
    Excellent verification service to secure account and avoid to been impersonated for the thief identity.
  • Review fromRobert N

    Date: 07/09/2025

    4 stars
    I was out of country living in ****** and therefore had some restrictions but ID.me allowed me to access my Social Security site.
  • Review fromRobert C

    Date: 07/09/2025

    5 stars
    I couldn't believe it was so easy. In my mind I just knew it was going to be difficult but I was pleasantly surprised. Instructions are clear and easy to understand. The document upload is simple as taking a photo. It will ask you if the image you took was clear or blurry. If it is clear you hit the button and off to the next. Took a picture of the front and back of my driver's license. Gave them my Social Security number and before I knew it it was done. You get an email from them verifying it. Oh and you give them your email address as well. They prompt you step by step with no worries.
  • Review fromLeonard R

    Date: 07/09/2025

    4 stars
    It was quick and simple and the workers were very professional
  • Review fromLily H

    Date: 07/09/2025

    5 stars
    Once completed if they, and we patiently realize our own place also to get security action and honestly learning to trust needs back in love one for another change.

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