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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      email 6/28/2023 ordered ******. email 8/6/23 inquired about order shows on website shipping; nothing has arrived. Told back order with manufacturing. email 12/11/23 told the same as last email. email 12/27/23 states shipped. Email 5/20/24 no items received; request refund. Email 6/25/24 no refund. Email 6/27/24 states refund issued from Vendor. Contacted ******************* no refund on statement. Email 10/21/24 asking Vendor for refund. Email 10/22/24 Vendor states contact my *******************.

      Customer Answer

      Date: 11/27/2024

      The Vendor has not resolved the issue. 

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place an order for two antenna mounts on October 31st 2024. After a few days the order went from packaging in shipping. After a few days again I emailed their customer service, received a response saying that they had ordered the brackets weeks prior, still haven't received them, and they would expedite the shipping once they received them. Since then all phone calls and email inquiries have gone unanswered. It is apparent this company is nothing but a scam and just out to take your money. Multiple other suppliers offer the same brackets and have multiple of the bracket in stock. Again this company is nothing but a scam. Would not recommend doing business with

    • Initial Complaint

      Date:09/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order no *****. Never delivered. I asked for a refund through email on3 separate occasions. Original order was placed on approx. 7-9-2024. Thee amount was $ *****.

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $18.93 for some red security tape saying "HIGH VOLTAGE," on October 27th of last year. I never received an email confirmation of transaction nor did I receive the item. I have tried to contact them via phone and their website portal, and no one has ever gotten back to me. Apparently they are thieves with a scam website. We really wanted this tape for our business, so I didn't file a dispute with **************** in an appropriate amount of time, so I was not refunded.

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase on 8/14/2924 Was told my items would arrive 3 to 5 days.That hasn't happened.Wrote in to them and replied with a different arrival date.Items still haven't arrived.Wrote in to them 2 more times.No response back.Telephone number for this company is useless.No human ever picks up the phone.If I don't get my items by 8/28/2024 which is tomorrow I'll head to the bank and do a STOP PAYMENT.far as I'm concerned whoever is hosting their website is as guilty as they are because they are hosting a company who is scamming people. Feds should step in and do something quick before more people get scammed and loose their money.

    • Initial Complaint

      Date:08/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the item paid by credit card. After at least 6 attempts through email and then telling me that they were going to get me a tracking number as soon as possible still to this day have not received one but they did receive my payment this company is definitely a scam

    • Initial Complaint

      Date:07/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with USAFleetSupply.com on June 23, 2024 at 7:08. The order was for *************** size 10 x 8 x 8 [6 green and 6 blue]. The total amount was: $80.34.I received an order confirmation email immediately after. I got no further emails or tracking information. The order never arrived. It apparently never shipped, iI checked my order status on the website and it says in shipping with no other information. The items are not back ordered. I reached out via telephone to no avail. I filled out a customer order status form inquiring about the status of my order and havent received a response. I then requested a refund/cancellation of my order and received no response. I am now filing a dispute with my credit card company regarding this.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought mower In for repairs. A mower bought from them. After a month they told me they couldnt get parts and it was unfixable. Then they charged me $50 for not fixing anything. I will never buy another mower from them

    • Initial Complaint

      Date:06/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7 2024 I ordered 8 items from fleet supply.I chose and paid for the items and the 2 to 7 days shipping.Now on June 24 they have still not shipped my items. The phone number is a lie about serving other customers and not answered at all.I have contacted them by email about cancelling the order but cant get a confirmation. I have left a message at the number provided about cancelling the order and also no response.

    • Initial Complaint

      Date:05/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/12/2024 our company ordered product from USA Fleet Supply. After 1 month i sent them an email inquiring about my order. The President of **************** *************** emailed me stating there was a delay on manufacturing and our order would be expedited. That same day my "order status" changed to "in shipping" where it has sat for another month now. I emailed him back to no response. I decided to dig into the company and found there were multiple BBB complaints and FTC complaints. Also their address is of the *********** in ************** ********. However their business address with the secretary of the Commonwealth of Virginia is of an apartment on the other side of town. This is definitely a "drop ship" scam company. You cannot even get ahold of anyone on the phone.

    USA Fleet Supply is NOT a BBB Accredited Business.

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