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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 5/23/23 Credit Card transaction for $317.26 Order number: ***** Online order for a Gooseneck trailer hitch. Did not receive the item in the mail. We have contacted them several times and gotten no response. We would like a refund.

      Customer Answer

      Date: 07/20/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *****************************

    • Initial Complaint

      Date:06/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company waited 2 weeks to ship my order- only after I emailed asking where it was. They immediately shipped it because I asked for a refund. I get the package- and it is wrong. The wrong size was sent. 4 emails were sent, ******** messenger messages, NO ANSWER. DO NOT ORDER FROM HERE.

      Customer Answer

      Date: 06/08/2023

      I ordered 8 by 15 bubble pouches on May 2nd. There was no movement on my order, so on May 24th, I asked for the order to be cancelled via email. 

      Instead of cancelling, the item was shipped. I received 8 by 11 bubble pouches. I have reached out to customer service 3 times with no response. I have tried ********* no response. I have called, and the number says email customer service. 

      I want a refund for the incorrect items that were sent. 

      Customer Answer

      Date: 06/28/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *************************

    • Initial Complaint

      Date:05/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I searched for a product i needed online, came across this site which had what i needed, looked up the item online, compared prices, decided to buy. Emailed for shipping quote on the 6th, needed the item so i purchased the item on the 7th. didn't get an email back from the quote email but did get a receipt. Item with tracking info online never updated past in production. Emailed on the 13th, asking about status. got a response about ordering from the manufacturer, a ***** day lead time and misc stuff. emailed 2/13, 3/1, 3/27 got responses on waiting for the online tracker to update the status . On 5/2/23 I decided to contact the actual manufacturer of the product in question and they said the order was placed but the item in question was discontinued and the order was cancelled to usafleetsupply on 12/30. I have never received a refund or any contact saying it was cancelled.

      Customer Answer

      Date: 06/05/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered u-bolts and hardware to secure on 4/6/2023, on 4/13/2023 I sent an email requesting status to which the only messages I received was initial order processing, a second email moved to shipping on 4/13/2023. It's 4/19/2023 and still haven't received a shipment conformation or message reply. They advertise shipping within 3-5 business days.

      Customer Answer

      Date: 05/22/2023

      they have responded directly but its going on 2 months without receiving the whole order. He responds late and same old run around. 
      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***************************

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/15/2023 I ordered four oversize load signs, four white reflective DOT tape strips, and one roll of red reflective DOT tape. I got an email that same day saying that my order was in processing and packing, with tracking information. On 3/16/2023 the total amount of the invoice, $147.62, was deducted from my checking account. On 3/21/2023 I received a box from USA Fleet Supply with two of the mesh oversize load signs and the four white reflective strips, but it was missing the other two oversize load signs and the roll of red reflective tape. The packing slip only showed the items that were in the box and was marked "ctn 1 of 1". I emailed the company immediately asking about the status of the remainder of my order. I got a response the next day saying the remaining items were reordered and would be expedited to me ASAP. As of 4/9/2023 I have not received anything. I have emailed the company 6 more times and have not gotten any response. I have called the customer service number multiple times, leaving messages on the voicemail twice but have not gotten any response from those. If these items are backordered, there has been no indication of that. Their lack of communication is very frustrating and suspicious.

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********. I did, however, receive part of my missing ordered items. On Thursday, April 20th, I received the oversize load signs with bungee cords on each end. I did not receive the roll of red reflective tape that I ordered. I have emailed and called the company about this but have not gotten a response.

      Regards,

      *******************

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on in February of 2023. Order paid in full. No product ever received. Multiple repetitive emails stating production issues. Will not provide contact information to help resolve issue or assist with refund. After researching this company appears to ge repeat offenders.

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Top Sign for $247 on 1/30/23. Was told it was being processed and will ship within 5 business days, no problem. On February 9th I did not receive any confirmation or shipping info and I emailed for an update. I get a reply on 2/10/23 saying it will ship within 5-9 business days, no problem again. Fast forward to 2/21/23, sent another email and have received no response since then. I have sent several customer service inquiries, I have emailed customer service several times, and found a phone number and called 100 times with no answer, also leaving several voicemails. The business address is a PO Box, I found another address that is an apartment, *************** has a LinkedIn page that is as sketchy as the rest of this. USA Fleet Supply is either not a legit company, or they don't need to be in business. From what I have read here and other places there is plenty of evidence to bring criminal charges against this so called company. The fact that it is still up and allowed to operate is a joke. This needs to be rectified. I either want my product or a refund. Screenshots are provided of what I ordered, the initial reply on 2/10/23, and my follow up on 2/21/23.

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************

    • Initial Complaint

      Date:03/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction Dec.16,2022 Amount of purchase $141.60 charges to credit card Order ID ***** "Air Bubble Roll"Product never arrived Communication with *** Fleet unsuccessful No Product/No refund of purchase amount

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ******************

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a radio antenna that ** Fleet Supply had advertised for sale on line. I received a vague email about my order being "moved to shipment". I have yet to receive my product. Two subsequent emails failed to generate a reply from US Fleet Supply. Calling their phone number does not connect with a human, a recording refers you to their website. They no longer respond to my emails or phone calls and have yet to ship my product but have kept my money.

      Customer Answer

      Date: 03/28/2023

      The package ordered arrived after a lengthy time without much input from the business in question.  I feel that this business doesn't perform in the best interests of both the customer and itself and participates in poor and borderline fraudulent business practices.  In my opinion the buying public should be aware of this before sending them any money.
      ***********************

    • Initial Complaint

      Date:02/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 1/1/23, USA Fleet Supply order # *****. Got an email later on 1/1/23 that order had moved fr processing to packing. Had not heard anything by 1/15/23, ask for shipping update & why I got charged shipping (Their web site says free shipping on orders over $150, my order was $221.61), got an email saying order was in production (***** business days). As of today, 2/26/2023, still do not have my order, no refund or answer why got charged shipping, & no reply to 3 emails sent to ****************************************** this week. USA Fleet Supply does not list a phone number, all communication is via email.

    USA Fleet Supply is NOT a BBB Accredited Business.

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