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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for 4 hats and they just would not send them. 4 tries later still did not get them. Asked for refund and they just will not reimburse my money to my account.

      Customer Answer

      Date: 11/22/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***************************

    • Initial Complaint

      Date:10/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from USA Fleet Supply on September 7th, 2023 and have yet to receive the bulk of this order. There is no contact phone number listed that is actually answered by a person. Nor is there an option to speak with a person. The number listed goes to a recording advising to use the contact form on the website. This contact form is largely ignored by the customer service representative Mr **************** who also happens to be the president of the company. *********** also largely ignores emails sent to him as replies to the limited number of emails that he has responded with. I do understand that mistakes are made and in my case my order as it was originally shipped out had the wrong name and address on the shipping label. This order was returned to USA Fleet Supply and supposedly re- shipped to me on October 2nd, 2023. I have included some of our email exchanges with this complaint. I believe that you will see that on October 2nd *********** advised me that he was shipping the remaining items in my order to me. He advised me that this remaining balance of my order would be expedited to me. As of today October 17th I have yet to receive this order. I have tried several times since the 2nd of October to contact USA Fleet Supply about what may of happen this time with my order. No replies from ************ nor anyone else. I would like for the last items in my order to be delivered to my address as soon as possible.

    • Initial Complaint

      Date:09/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with USA Fleet Supply in ******** on 8/17/23 for 32x32x32 corrugated boxes (5 **) for $51.49. My order (Order number *****) has shown "in shipping" since I made the purchase almost 6 weeks ago now. I've reached out several times and ***************, the President provided explanations for the delay (the first manufacturer was out of stock so he contacted another manufacturer to who had the boxes in stock) and promised several times to provide the shipping / tracking data from the manufacturer. That tracking data never came nor did the product. I either want the tracking data to show proof that the manufacturer has shipped my boxes or a refund. He stopped responding to me when I told him to either send the tracking data or refund my order. Any help would be greatly appreciated as they have no working phone and the only means of contact is via email, which he will not answer. Thank you. *****************************

      Customer Answer

      Date: 10/16/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *****************************

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ******* placed end of August 2023. pieces were on backorder per the first customer service email reply. Second response said they parts were in shipping on September 6th 2023. Now there is zero tracking number, no replies to inquirys and they already took the $38. This is unacceptable, and this place should be shut down

      Customer Answer

      Date: 10/16/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********. I emailed 10/3/23 requesting my order be canceled and the total $37.93 be refunded, no reply. Upon logging into the site to view the order update, they canceled the order, and as of today, no refund has been issued.

      Regards,

      ***********************************

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/16/23 I placed a order for 7 flags, order ID ***** . Order includes the following: SDFLNA flag 3 x 5 Navy 2 each. SSFLNA flag 3x5 Navy Strike Force 2 each. SFLTHV flag 3x5 Thank A ***** each. Each flag was $8.39, Total for flags $58.73. Shipping $10.75. Total charge $63.61. Two months later on 8/17/23 received a partial shipment which included SFLTHV thank a vet 1 each. SSFLNA navy strike force 2 each. Still need SDFLNA navy 2 each. SFLTHV thank a vet 2 each. Packing list appears incorect on what was shipped. On 8/28/23 sent email to ****************************************** about my partial order and never received a reply. I requested a full refund of$63.61 because of the poor service and the partial order that I received.Thank You ********************* PS:Not a way to treat a vet.

      Customer Answer

      Date: 10/16/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************

    • Initial Complaint

      Date:08/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 22nd, 2023 I ordered 30 x 383384UB - Redline 3/8" x 3-3/8" x 4-1/4" Square Zinc U-bolts, ************** from USA Fleet Supply website. The order's status changed to "In-Shipping" August 24, 2023. It has since stayed in that same status through this morning and I have sent multiple emails to their customer service and left several voicemails. The phone number they provided on their website has no one picking up. I did have a few emails that I had a response to with from *************** but the last communication I had with him was August 24th.Their website advises that in-stock items should ship within 1-3 business days and we are well past that point. I need these for a project with my employer and I simply want what I paid for and/or a refund if they do not have the items in stock.

      Customer Answer

      Date: 08/31/2023

      Good Morning,

      As of this yesterday afternoon, we are now just trying to cancel our order and want a full refund. The request was made directly to USA Fleet Supply (email attached). So far, no response.

      Thank you,

      Customer Answer

      Date: 09/25/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I was provided a refund directly but there was no direct communication regarding the transaction by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:08/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered boxes more than a month ago that were supposed to be shipped within a week. Still haven't received them and there's no way to contact the business and no customer service. Seems like a total scam.

      Customer Answer

      Date: 09/25/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      **********

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a van ramp from them in Nov 2022. They promised ***** day delivery time. Initially they had responded to my emails after it was evident that the lead time wouldnt be met. I continued to follow up with them throughout the year and didnt get any response. 2 weeks ago i emailed them to ask for a refund and didnt hear back. I just checked on my order through their website and it says its been cancelled but i havent receieved a refund. This is probably the worst customer service ive ever experienced and im a pretty relaxed customer. Avoid this company at all costs.

      Customer Answer

      Date: 09/12/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *******************

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a yellow two step heavy duty hi weight capacity stool step for $113.00 on July 19 2023 and still haven't received it only lies and promises my order #was ***** scamers

      Customer Answer

      Date: 08/21/2023

      [A they just keep lying saying its in shipping then ship **** whats diffrence none stall and lies just look at all their reviews which i had before hand default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      ***************************

    • Initial Complaint

      Date:07/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 27th $46.66 was charged to my business credit card on May 27th when the order was placed for Hazmat placards Never received products. No answer to several emails I sent to their customer service form, the only way to communicate with them.Order ID *****

      Customer Answer

      Date: 08/04/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.

      Regards,

      *********************

    USA Fleet Supply is NOT a BBB Accredited Business.

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