Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  137 E Lincoln Trail Blvd Radcliff, KY 40160-1253

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  Navy Federal Credit Union

  909 SE 1st Ave Miami, FL 33131-3030

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  Navy Federal Credit Union

  8084 N Davis Hwy Ste F1 Pensacola, FL 32514-7567

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  Navy Federal Credit Union

  263 Robert C Daniel Jr Pkwy Augusta, GA 30909-0801

Review Details

• Review fromShamika N

  Date: 05/28/2025

  1 star
  First I would like to say that my complaint is not about a branch its about the bank and it's entirely. I have been banking with Navy Federal for some years and its always something with them. Somehow they always find a way to hold your money for some extended time for no reason. I would understand if my account has ever had some kind of fraud but its hasn't. I recently deposited a check from my attorney into my account and there literally just holding the funds. I asked them why and they couldn't give me one reason. I tried transferring some money a few weeks ago and they held my funds for two day's before releasing it. I am really starting to wonder about them cause they always find some reason to hold their customers money but cant tell you why or wont even try to resolve the issue for you.

• Review fromCharlotte J

  Date: 05/26/2025

  1 star
  Teller in ******* location **** looked me in the face aware of unauthorized fraudulent transactions made to my accounts and said nothing to alert me that theres been a breech and you're a part of an elaborate scam. Consumer Affairs please investigate this institution. There's some unethical banking practices taking place. Sooner or later the truth will prevail. It's only a matter of time.

• Review fromJeanette M

  Date: 05/01/2025

  1 star
  Danielle at location 15163-b Crossroads parkway
  Is so unprofessional and rude. I would not go back until there’s a different manager. I left with the same problem I came with
  I deal with this location for years and was satisfied until The manager Danielle showed up with an attitude , and lack of communication. She needs to be retrained in the customer service department or step down. I had a disrespectful visit

• Review fromEd S

  Date: 04/20/2025

  1 star
  ***************** installed the wrong part for $490. They came back and installed another one that was still not the problem. They never showed up the third time. Navy Federal saw nothing wrong with it and denied our claim. We opened it up again, and Navy requested we pay another company to prove that the appliance was still broken and needed another part. We did that, and after that, Navy still denied our claim. We closed our accounts with Navy and the credit card as well. Since they do not protect their customers, no more car loans and no more ********************** cards for us.

• Review fromMarie B

  Date: 04/17/2025

  5 stars
  I LOVE NFCU!! Ive been a member since 2005. Weve had our hiccups, but they've come through for me so many times! Thanks ****!!

• Review fromD'Andre J

  Date: 03/21/2025

  1 star
  My name is Dandre Jack I have been a valued customer with navy federal for 4 years I have a secured credit card to help build my credit money in my savings account but still getting denied for a loan. I make more than enough money for a loan and my credit is building but yet they couldn’t care less about extending an auto loan to continue to help build my credit. I am extremely disappointed and dissatisfied with the loan and the loan appeal process. How are you guys offering to help build credit and not giving the consumers a chance.

• Review fromJames R

  Date: 03/18/2025

  1 star
  Went up to the window and ask the cashier can I cash a personnel check from ********* for $2,000, I mentioned that I only have $1,000 in checking and a $100 dollars in Savings....he stated there would be a 2 day hold put on the check. I asked the technician to ask the bank manager for a one time exemption. He went behind a door to speak to the manager on duty to see if he could process an exemption....The Navy Credit Union manager Mr. **** ******** told the cashier that if they called USAA they would not provide any info....so they could not approve my exemption. So the only recourse I had was to with draw the $1,000 from the funds I had in my account. This moron of a ***************** ******** was able to see my account and see that I paid off a mortgage loan in around 4 years, he know doubt could also check my FICA score and how long I was a Navy Federal Credit Union member. As I mentioned to the cashier and asked him to tell the manager that I was coming from The Villages, ** approximately 63 miles away and an hour and ****************** longer on the *********** with the road construction going on.. This would be a one-time exemption as next time I would transfer funds into the account prior to arrival. Bottom line is .Technician read and following policy, Managers are put in positions for evaluating the circumstances and weigh the evidence in decision making **** **** ******** did not even have the respect to come out of his hiding spot behind a closed door to come discuss his decision. Managers are well aware that branches are not located near all members. Asking a member to deposit a check and coming back in two days to withdraw the funds when you live over an hour away is asinine. So now Navy Federal has $0.08 in my checking versus $1,000 great job. They should put you in for manager of the month.

• Review fromJesse K

  Date: 03/12/2025

  1 star
  I have been a member of Navy Federal Credit Union for 20+ years. A few days ago, I received a letter stating that my wife, with whom we have been married and who has been on my account for 22+ years, is not an authorized user. At first, I thought the letter was a phishing scam, but the letter said to reply to ******************************************************************* and had the correct bank phone number listed. The only good news is Navy Federal responded to my eMessage quickly but now insists that she was never an authorized user, not a member, and has not filled out the application and requests me to re-file all the authorized user forms, including the joint owner, and to re-make her my beneficiary by filling out the Payable On Death (POD) form. This almost seemed like a threat the way it was written, although somehow the life insurance I purchased through Navy Federal is through a 3rd party and unassociated. To me, this is Highly questioning account practices at **********************, but I have requested them to send me any and all forms needed to re-add my wife to my account, who has had access to all my accounts for 20+ years with a request to them sending back acknowledgment of the completed forms so I can keep for my records because apparently, they have issues keeping records of account holders and authorized users.

• Review fromChristina M

  Date: 02/26/2025

  1 star
  I was in the process of purchasing a vehicle and decided to go through Navy Federal Credit Union thinking that the credit union had the best rates. I got pre-approved for a loan through 8.69% for a late-model vehicle and they explained that I did not have to use the full amount of my approval. I decided to get an older model (2022), with low miles, that was cheaper so that I could keep my payment lower. In the very small print on a random piece of paper, it says that the interest rate may vary. Not on the highlighted portion showing the approved interest rate of 8.69%. It was not explained to me over the phone, nor at the branch office when I went to pick up the check. Now, my interest rate is *****% and I am paying almost $5K extra in interest! I called in to speak with a supervisor and they would not honor the preapproved interest rate and since I already purchased the vehicle I am SOL. I could have gone through the dealership for better rates. This is very disappointing, I will pay this truck off or trade it in in a few years and never do business with Navy Federal again.

• Review fromKarlin B

  Date: 02/24/2025

  1 star
  My check has been pending for 7 whole business days it’s $1200 and they won’t release the funds. Everytime I call they say another business day is needed.