Reviews

This profile includes reviews for Navy Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navy Federal Credit Union has 120 locations, listed below.

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  Navy Federal Credit Union

  PO Box 3000 Merrifield, VA 22119-3000

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  Navy Federal Credit Union

  137 E Lincoln Trail Blvd Radcliff, KY 40160-1253

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  Navy Federal Credit Union

  PO Box 6030 Saint Marys, GA 31558-6030

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  Navy Federal Credit Union

  4530 S Dale Mabry Hwy Unit 1 Tampa, FL 33611-1426

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  Navy Federal Credit Union

  8084 N Davis Hwy Ste F1 Pensacola, FL 32514-7567

Review Details

• Review fromShamel W

  Date: 10/17/2024

  5 stars
  Fraudulent activity stealing customers money in racism in threatening me I would Loves to sue these fraudulent people immediately in disgraceful in rube very disrespectful in discrimination

• Review fromWilliam H

  Date: 10/16/2024

  1 star
  I have been a member for 30 years and I have hated every moment of it. Early on **** was a friendly, responsive cu for those in the military... now it's just a huge conglomerate that basis every thing on algorithms. YOU want to join? You can have my membership... they let anyone join ******.

• Review fromCarl R

  Date: 10/12/2024

  1 star
  Very rude over the phone and wouldn't take my auto loan payment over the phone. ******** company to go with I mean if I have a loan with navy federal and won't take my payment wtf I do?

• Review fromJordan B

  Date: 10/10/2024

  1 star
  An absolute joke of a credit union. Been a member for over 16 years. My wife goes to apply for a car loan with an excellent credit scored over 810. **** comes back with a *****% APR, nearly double the 5.59% they offer to those with excellent scores. Called and asked how they arrive at that number, they refuse to give any details but then offer that if we pay $2500 within the first 60 days, they will run her credit again and possibly refinance! What an absolute disgrace this company has become, putting profits over their military members they claim to care for.

• Review fromM. A

  Date: 10/09/2024

  1 star
  ****'s professionalism and customer service is deplorable. I wrote my mother a check, and today, she tried to deposit the check with no success. The teller at the ******************** branch denied the check and wouldn't give my mother any reason why. For security purpose, I can understand that. However, when I called **** and asked if there was any restrictions on my account, I was told that there were none. There was no reason why she couldn't successfully deposit this check. Either this was incompetence on the tellers behalf or it was a personal matter to deny my mother the available funds.This isn't the first bad experience I've had with ****. And I no longer use **** as my main banking institution. My hard earned money is really no good here.

• Review fromDd S

  Date: 10/05/2024

  1 star
  Terrible, disrespectful, unprofessional & illegal discriminatory practices against people of color, especially with good *************************** theft. Just recently applied for a Credit Card they kept asking you to apply for again multiple times for one of their new Cash Rewards Credit Card, only to jack up your Credit & deny your request. As of yesterday, almost two weeks later I still haven't received the Credit Card, but I told them I would be sending it right back when I do. My Score was up to almost at eight hundred from those two past years, I got approved in two minutes for a good limit and decent Cash Rewards, however they wanted me to be at their highest interest rate of eighteen percent. I tried to give them the benefit of the doubt with all the s**** up's (Fraud) that I have incurred with them & all my accounts in the years I have been with them. They messed up my credit two years ago applying for a car loan when they kept begging to apply for ************** loans. This didn't resonate with me, so I called to request that department to check on ********* said it would take a few days & to call back. I did & this went on again & each time explaining why I put the request in the first place. I was told twice they had no answer & that it was my Credit Score that determined the interest rate. Well, my credit score as I mention previously was almost eight hundred & when they pulled it my Credit Score has dropped down to one hundred & twenty points, that is a steep drop. Now they want to try & use the drop Score that they cause, to not give me the lowest interest rate out now which is five percent now to start. It is amazing that even the ***'s in that department say that is odd to have a good Credit Score, to get a great Credit Card with a great limit but, that it's the same high interest rate I had two years ago when they messed up my credit the first time. It should not be the same this year with an improved Credit Score it should be way lower. **** has failed again!!!

• Review fromAshley S

  Date: 10/01/2024

  1 star
  Navy Federal is a rip off bank. They adding late fees to mortgage/auto loan payments prior to the due date. Very rude over the telephone, will hang up on you and threaten to not provide service to customer. You have to go inside of a local branch to try to get things done. Such a headache.

• Review fromPaul H

  Date: 10/01/2024

  1 star
  I was frauded after numerous conversations with different departments and appeal they denied my appeal and gave me no soundproof of their actions. All my years of being a member of various credit unions this is far the worst credit union; I would never recommend Navy Federal Credit Union to anyone. Their fraud department incompetent as far their investigations of fraud cases.

• Review fromRobin S

  Date: 09/25/2024

  1 star
  The people lack training to address my dispute. I file a dispute for ******** for $480 back in February 2024 for flight I had contract to change my flight. I paid extra for the service. ******** would not honor that contract and I had to pay for the flight again. ******** does everything back internet. Initial they denied my request do to lack of information at end February. I reopened the case provided all the information I had in my contract and they denied it again due to not showing evidence I didn't take the flight. I requested to talk to the dispute department directly and she wouldn't let me talk them. I asked her did the dispute department talk to ******** and wasn't sure and wouldn't get an answer for me. I VERY DISAPPOINTED ?? ?? ?? ?? ?? NAVY FEDERAL CREDIT UNION. I Am Veteran an expected to be supported better then regular credi card companies. I will pay my bill off and make sure I don't damage my credi score an CANCEL NAVY FEDERAL CREDIT UNION CREDIT CARD

• Review fromBryan G

  Date: 09/13/2024

  1 star
  Very upset with the lack of training and understanding when it comes to the department that handles Zelle. I used ***** to transfer money to a contractor that was working on my mothers house . When the project was finished, I went to send him the remaining amount due with the schedule payment feature. The first two times it wouldnt process and the last time it locked my Zelle account and referred me to the digital payments department. When speaking to the representative, I was told that the account that I was sending money to was assessed as a high risk and that my payment was rejected. I also was told, that I would NOT be able to send any other money to the contractor due to this security issue. I asked the representative if I would be charged because I tried 3x times. She said no and said that I could send money to anyone but this person. She also recommended that I send the money another way when asked if there were other ways to send the funds. So, I paid the contractor by other means and Two days later, I received notification that the $2,500 was processed by ***** to the contractor. I called **** and they said they couldnt return it or cancel the payment. I was accused of also not pointing the previous representative in the right direction. I called back and spoke with a manager who then said she would cancel the payment because she suspected fraud. After this, a payment was declined for an unrelated transaction and I was locked out of my app. So I called again and got the ONLY knowledgeable representative who said that the payment WAS NOT canceled AND by reporting it by fraud would affect the contractors account in the negative way. This is VERY unacceptable, could of been easily avoided and it puts people in difficult situations. I always have had decent experiences with **** but situations like these cannot be overlooked. Highly recommend increased training and improved customer support.