Reviews

This profile includes reviews for NVR, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NVR, Inc has 100 locations, listed below.

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  NVR, Inc

  11700 Plaza America Dr Ste 500 Reston, VA 20190-4792

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  NVR, Inc

  893 S Matlack St Fl 2 Second Floor West Chester, PA 19382-4507

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  NVR, Inc

  5885 Trinity Pkwy Ste 150 Suite 150 Centreville, VA 20120-1969

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  NVR, Inc

  4780 Corridor Pl Ste B Suite #B Beltsville, MD 20705-1165

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  NVR, Inc

  4601 Forbes Blvd Ste 300 Suite 300 Lanham, MD 20706-4825

Review Details

• Review fromHavareta B

  Date: 12/06/2023

  1 star
  The experience l had with Ryan Homes was horrible, customer service especially from NVR Inc was the worst. They wanted so much. I relocated to Atlanta as this was a requirement, the house was built, l did my final walk and days before close off l was told indirectly that NVR would not give the loan to purchase. It took a week before some written communication was sent, and that was only done after l wrote them. They wasted my time, l was depressed. It was an experience l would not want to relive. They are very unempathetic.

• Review fromAllen K

  Date: 12/06/2023

  1 star
  Since moving into my new Ryan home in June 16 2023 there has been one issue after another. From a bulge in my kitchen that required a 6 foot section of my ceiling to have to be replaced. In addition to having my air-conditioning unit outside of my home, be remounted because it was laying on a surface of the ground. Now and now I have a leak in my master bath that leaked into my bedroom which caused damage to my armoire carpeting and has also created black mold growing inside of my armoire. Ryan has sent someone to look at this to determine where the leak came from but now they have not following up and I’m unable to use my shower my master bathroom and I had to remove all the clothing from my armoire because of the mold growing inside. Right now I have two calls into Ryan Homes and they are not returning my calls.

• Review fromJo N

  Date: 11/27/2023

  1 star
  Absolute worst home experience in my life. I will never recommend, buy, or ever spend money on Ryan Homes, ever again. I am so disgusted with this company, I would go as far as never buying a re-sale that Ryan homes built originally. Warranty department...they need to rename that to the "can't hold up our end, you're screwed" department. 29 days and my house floods with sewage, their warranty officer (grimiest person to ever be dealt with) non-existent until I handled the problem myself. 1 month, HVAC stops working, 8 months - 95 nail pops and counting, as well as another HVAC stoppage (this time when is sub 32 degrees out), continued electrical problems...and they still took 2+ days to get back to me and I had to fix it myself.
  
  Cheap construction, cheaper employees, lack of integrity or morality, zero business acumen, and not a hint of remorse.
  
  If you buy a Ryan homes construction, be prepared to rebuild your house yourself. If you think they will do anything they say they will, you're wrong. All they can do is paperwork to ensure they take your money, contract be damned.

• Review fromAnna G

  Date: 11/13/2023

  1 star
  I closed on my new home on March 23rd. Since June, I have been seeing sinkholes in my front yard. Ryan Homes has continued to put a bandaid on this, by filling the holes with dirt and covering it with pine needles. This has been an ongoing issue and things got worse when my leg collapsed into another hole in the ground. Ryan again took this lightly and I was advised to stay out of the yard. Back in August, another hole formed at the bottom of my steps and sidewalk and it was hollow underneath. This was very dangerous and concerning. It was months before Ryan ever got an engineer out here on site and it wasn't until I reached out to the Town, that the developer with Exeter got involved. Soil testing, as well as other tests and excavation have been done, but I have yet to receive information as to what the root cause it. They performed a dye test where they dyed about 4,000 gallons of water to try to locate where the soil is migrating to; there is no evidence of where it went. After escalating and pulling up panels of the sidewalk, you can see that the ground is collapsing and Hoopaugh Grading Company said it was not safe for them to dig, because they didn't know how deep the ground would fall. They want to use a flowable fill to fill any voids, veins, etc. where they believe the dirt from the sinkholes is migrating to. But this isn't a permanent fix.
  My main concern is the safety of myself and my neighbors, because this has been happening all over. Ryan Homes, the developer and the engineer have spent more time passing the buck on who is responsible than communicating with us & finding a solution that puts us at ease. I've gotten a more urgent response from the media than Ryan Homes or the developer. Our homes are the one place we should find peace and comfort and that is not the case right now. I am afraid it could become a serious hazard any day now because of their lack of urgency. Yet, they are still building.

• Review fromLinda P

  Date: 11/06/2023

  1 star
  In August 2023, I moved from NY to NC and put a down payment on a new home with Ryan Homes in Fuquay Varina, NC. My mortgage was being obtained through NVR, Inc. who are part of Ryan Homes. Everything was fine until the last 2 weeks before "closing" when one of the loan processors told me that he needed additional paperwork for the underwriters to approve the loan. I have worked diligently to get him all he needed and thought, according to his own words, that it was finally finished. This Friday he told me that he needed additional information from the company that set up my annuity that will pay my monthly mortgage. He wanted documents on how my annuity was structured despite the structure of the annuity being approved by the underwriters weeks ago. The loan processor said that he was going to contact the person who set up the annuity and get the documents. As this person was now out of the office for a week, the loan processor was going to contact someone else who was covering for him. On Monday morning, the loan processor emailed me at 9:30AM, saying that if I didn't supply him with the documents of the annuity structure by 10:30 AM, the underwriters would not hold my loan. I have tried in good faith for weeks to give these people whatever they wanted but this is now harassment. If they don't hold my loan then I will lose the home that I put a down payment on in August. I will lose the lower rate that I've been locked into and I will need to secure another loan at a higher rate AND look for another home. My furniture and belongings will need to remain in storage at a very high monthly cost. I will lose my down payment to the moving company that was scheduled because I was suppose to close this week, and I will have to cancel family that was flying to NC to help me move. And I'm not even sure that they will refund my down payment. Working with NVR Inc and whatever underwriters from hell they are working with has been a horrible and very costly experience.

• Review fromTodd W

  Date: 10/25/2023

  1 star
  Unbelievably poor quality and customer service for homes over $600k. As an example, hey did not remove the test ball and cap my clean out in the basement. So when it started to leak, we reached out to them about the issue right before a holiday, no one returned our calls for days. We engaged others to fix the issue and clean up the raw sewage in the basement, but are now being told they will not reimburse for the work in the basement done by others when they didn't call until after everything was cleaned up.

• Review fromSh T

  Date: 10/18/2023

  1 star
  Purchased a house over $700 in August of 2022. Upon our one year anniversary, we put in all our issues through the website. Most were addressed but kept closing ticket on items of importance. I agree with many of the other reviews - shoddy workmanship. Example one, we have five bathrooms (5) all on one circuit!!!! Multiple levels yet all 5 are on one circuit! How did this pass code? Company over and have to alternate whose drying hair. What is the purpose of more than one bathroom? Our dryer vent on first floor vents out the roof above the second story? Try cleaning that vent out. It took multiple people to explain where it vents. Oddly enough the houses built after us have it venting out the side of the house. Coincidence? Hmmmm or did someone screw up. Our back porch that we paid extra for - the columns are not plumb at all. Looks like the work of a child. When ticket was opened they said it would not be honored because we added screens to the porch which invalidated the warranty. The screens are on the INSIDE of the porch. The columns that are poor workmanship are on the OUTSIDE of the column. Like the many other reviews - our hard wood floors (which we should be grateful for as now they use laminate) squeak every time we walk in the kitchen. The contractor has yet to contact us with regards to that. I would have to say that I would not recommend NV Homes as a builder. Just make sure you leave extra money aside to hire your own contractors to fix what NV homes should have done correctly from the beginning. The one plus - the project manager and sales rep are nice people. Too bad they are no longer your contact once the ink is dried. They care about customer service in the beginning. Another plus - every contractor they did send as a follow up have been kind people and skilled workers. However, you should not have to beg to have screw ups taken care of. It should be embarrassing that NV homes just keeps closing tickets without resolving the issue.

• Review fromChris P

  Date: 10/05/2023

  1 star
  Ashford Hill Loop, Chesterfield, VA: During building I had to keep getting them to remove items they had put in damaged, gas line, tubs, concrete to name a few. I am sure there is plenty they ended up getting away with. Once my parents moved in, the heating and air did not make it one season. The drywall was not put in properly and there are cracks in the ceilings in walls. I cannot think of one nice thing to say about the quality of their work. The government should not allow them to be licensed to do any construction work. Ask around before you buy anything from them. It will not be hard to find someone who bought something from them that is not falling apart.
  

• Review fromTodd W

  Date: 10/02/2023

  1 star
  Horrible workmanship and refuse to reimburse for issues they created in my home.
  The first issue on moving in was they the paint job was horrible, paint balls on the walls, over paint everywhere and looks horrible. They did some clean up when cleaning up the nail pops, but you would think they would have cleaned that up, not make us wait a year for a one time nail pop and paint issue clean up. The warranty does cover most builder issues, but some issues I don't understand why they exist. As an example, the rail posts on the deck are suppose to be blocked in according to code for safety reasons. We pointed this out and they did have someone come out and fix them. Additionally, when 15% of the composite floor started cracking and having issues, they facilitated the company coming out and replacing boards.
  That being said, when we had a leak in the basement and called them, no-one answered or got back to us for 5 days. In the interim, we had a plumber in and they found the issue. It appears that the test ball was left in the clean out and the clean out was never capped. We had a restoration company also come out and clean up the basement before they ever got back to us. Once we approached them about the issue, they indicated they would restore the basement to prior, but would not pay for my out of pocket costs in mitigating the raw sewage and cleaning out the contaminated structure. A couple thousand dollars for an event that should have never happened and this is how they treat their new home owners. It appears they are only driven by their profit margins and there is no pride in their construction.

• Review fromJohn D

  Date: 09/27/2023

  1 star
  Ryan homes are Big Cheaters, make false promises, no proper warranty support. 
  DO NOT BUY FROM RYAN HOMES.
  You would lose peace of mind, money and have to deal with issues everyday.  Sales person lied about everything right from deck to flooring to the type of backsplash, easement etc etc Which we got to know only when we met for building construction review. We moved forward thinking that in the broader scheme of things paying a few thousands is fine as we were buying a new home. 
  We bought this house in NJ, Closing was on time, The first rain after we moved in . The basement was flooded and with every rain the basement kept flooding and we had to run behind the warranty team to get them fixed. and every time they fixed it. it was partial and it still leaked. We even had to prove that it's covered under warranty and fight with the warranty team to get things fixed. It's almost 6-8 months now, we are still fighting our battle to make our home a home. We are dealing with flooded basement, cracks in walls. 
  If you are reading these comments and still thinking of moving forward. Here is your checklist.
  1. Do not sign the contract where you give up the right to sue Ryan home. This is a big mistake.
  2.  Do not believe anything the salesperson says. make sure you have it on the contract.
  3. Validate every statement that is orally said.
  4. DO NOT BUY IF ABOVE 3 CANNOT BE MET