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Business Profile

Roofing Contractors

Smart Roof LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Smart Roof LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smart Roof LLC has 9 locations, listed below.

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    Customer Review Ratings

    4.86

    Average of 226 Customer Reviews

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    Review Details

    • Senthil K

      Date: 12/07/2022

      Smartroof was very professional and completed on time. They gave 3 month window after the contract and completed on time. Lucas, was the PM and he informed ahead of all the steps in the Installation Process. Chris is the Sales Person. He helped to start the project.

    • RA A

      Date: 12/07/2022

      The replacement of our roof, under Smart Roof contract, completed well and within the scope of the project, cost and timeframe. Project planning, preparation, cost analysis and estimate and their staff collaboration with our Insurance Company, as well as project scheduling, and execution, all performed highly professionally and with a satisfactory level of Quality of Service (QoS). I found Smart Roof Estimate Lead Expert - Thomas B. - highly professional with a great customer service skill. Natalie from their scheduling department, was very helpful and capable of providing good and detail task scheduling information and good understating of our time constraint and factoring it in her project scheduling. Kyra from accounting department, with very timely reporting and effective communication of the financial report with accurate information. With all this, the project could not start, and completed without a highly professional Project Manager (PM) like - Jonathan (Jon) - Project Manager | Smart Roof LLC. I found Jon very talented, and well skilled Project Manager. I enjoyed working with him. I think he is good with customer and good listener to customer needs for better understanding of the project requirement with good managerial skills. I think staff like Thomas B., Natalie, Kyra, and Jonathan are true assets of Smart Roof Company. They represent Smart Roof Service at the highest level of QoS. Our special thanks to them, who made our project happen and kept us a satisfied Smart Roof customer. Five stars to all four! It was a pleasure working with all of them! I would like and happy to give them a 5-star review!
      Staff are the true assets of organizations!

    • Kelvin J

      Date: 12/07/2022

      This was the greatest experience and process I had with a roofing business ever! The team was very responsive and will to help at all points of time in replacing my roof.
      It was wonderful!!!

    • Janet B

      Date: 12/07/2022

      Jon the project manager was available for all my questions, kept me informed of delays related to weather and progress during the job. Very customer service oriented project manager and company. The cleanup was thorough and very respectful of property.
      Kenzig was the first point of contact and worked diligently with my homeowners to ensure they had all documents and pictures to approve the job. Holly came out to assist in explaining to me all of what was entailed in the job, warranty,etc.
      Excellent company, would highly recommend them!
      Janet B.

    • Angela L

      Date: 12/07/2022

      I highly recommend Smart Roof. From the early stages all the way through project completion our project manager Jonathan was so helpful, responsive, and detailed. Everything was on time, crews were very professional and everything was exactly as described. They exceed our expectations from start to finish.

    • Mike D

      Date: 12/06/2022

      Smart Roof identified the problems with my roof that insurance would cover and then was essential in convincing my insurance company to cover them. From start to finish, the staff was highly responsive to any questions, and their roofers were extremely efficient and professional.

    • Barbara B

      Date: 11/30/2022

      I highly recommend SMART ROOF, they were very professional and extremely efficient. Responsive to time line. Lucas, was the Project Manager, was excellent in keeping me in the loop.

    • Marla C.

      Date: 11/28/2022

      The replacement of my roof went well, it was done professionally with no problems. The crew was on point.
      Dave was professional, friendly, and made me feel very comfortable. He was very open to any questions. I may have had and answered them without hesitation, and assured me that if I needed anything, feel free to give him a call because they stand behind their work.

    • Jim M

      Date: 11/27/2022

      Jim M

      Date: 11/27/2022

      I highly recommend SmartRoof.
      My house has a complicated cedar shake roof and I am a retired architect with high standards. After a storm last year, SmartRoof representatives had observed that my cedar roof appeared to be damaged. They had offered to assist in my filing of an insurance claim and perform the replacement work. That all happened before a tree fell on my house in January 2023. So I called them back, reconnected with William Skuba and signed their contingency agreement regarding insurance proceeds. After that, I worked with Thomas Butts who created a detailed estimate for repair costs using the same roof estimating software that is utilized by my insurance company, and he helped keep the insurance claim moving over several months of negotiations. Inflation of materials and labor costs slowed the claim, but I eventually received sufficient funds to complete the roof installation. Throughout the claim negotiations, William and Thomas provided good support and claim strategy guidance to me. After claim resolution, Jeremy Syverson worked with me to iron out some contract and installation details that I requested, and we finally executed the repair contract in September. With the contract signed, the SmartRoof Scheduling department took over the job, including the ordering and delivery of the roofing materials, plus scheduling the installation commencement date. A few days prior to installation, Peter Day took over the management of the job and the crew coordination. As the work progressed, I was able to text Pete a photo or question whenever I had something I wanted to clarify, and he always replied quickly and resolved my concerns. The crew was diligent and professional, including finishing their work efficiently and cleaning up the debris. I immediately wrote the final check for payment and received my paid-in-full completion documents immediately. In summary, SmartRoof rose to every challenge on every occasion, earning my recommendation.

      Smart Roof LLC

      Date: 11/28/2022

      Thank you for leaving us an in depth 5 star review! We really appreciate this!

    • Paul M

      Date: 11/26/2022

      Outstanding service start to finish. Chris, Jeremy, and Jonathan were outstanding representatives of their company. They confidently represented their company, were experts regarding the product they were selling, and provided an accurate timeline of completion. I am very happy with the way our new roof and gutters look; I am confident they were installed properly. All our questions and concerns were met - I recommend Smart Roof.

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