Complaints

This profile includes complaints for GPM Investments, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GPM Investments, LLC has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GPM Investments, LLC

  8565 Magellan Pkwy Ste 400 Richmond, VA 23227-1172

• 

  GPM Investments, LLC

  2142 Jeff Davis Hwy Stafford, VA 22554-7200

• 

  GPM Investments, LLC

  2650 New Market Rd Richmond, VA 23231-7408

• 

  GPM Investments, LLC

  501 Jeff Davis Hwy Ste A Fredericksbrg, VA 22401-4559

• 

  GPM Investments, LLC

  5306 James Madison Pkwy King George, VA 22485-5355

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year probably around August 2024 the open air cooler in ezmart 4317 continually leaked onto the floor until tiles began lifting and constantly needing to be mopped to prevent slips and falls. The issue had been reported for repair repeatedly and ignored for months until they sent a refrigeration team to fix the source but not the ******** April 2025 another cooler began leaking across from the open air cooler and began flooding the area around the cooler and spreading to the open air cooler. Several reports have been filed and ignored. There is now floor damage that reaches 30 feet away from this cooler. There are several lifted tiles that are breaking away and constantly having water seep out when stepped on. As an employee concerned about customers becoming injured or further damage to the business that may cause everyone to lose their jobs. This needs to be addressed and fixed and gpm needs to stop ignoring the issue as low priority. The appearance of the store is suffering as well as the experience for both employees and customers. Employees have multiple signs up to prevent customers from tripping on the lifted tiles as well as constant mopping to reduce footprints and puddles. The image shared is 12 feet away from the leaking cooler in the second aisle. We are now seeing damage in the fourth aisle as the water damage has spread for ongoing of 3 months.

  Business Response

  Date: 07/03/2025

  As we appreciate Ms. ***** bringing this to our attention. We were able to confirm that all maintenance tickets that were entered for issues in the store were addressed based on our response requirements. We do appreciate her providing us with her concerns. We wish Ms. ***** well with her future endeavors.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GPM Petroleum LLC - ************** 10 *********** Station **************************************** Incident Date: 2425 May 2025 On May 24, 2025, I filled my *** X5 Diesel (xDrive35d) at ************** 10 (CITGO), **********************************, operated by GPM Petroleum LLC. The pump operated abnormally slowlyover 25 minutes to fill. Shortly after, the vehicle experienced serious performance issues and became inoperable by the next day.A certified mechanic determined the diesel fuel was contaminated with a milky white substance, suggesting water or improper additives. I have photographic evidence, receipts, and witnesses to support this claim.Since then, Ive incurred substantial expenses for towing, fuel disposal, spare parts, and mechanical labor. Despite these efforts, the vehicle remains nonfunctional. The car was purchased in 2024 for $10,300. Based on legal counsel, I am requesting $9,270 in reimbursement, accounting for one year of depreciation.Additionally, I request that *** provide a rental vehicle at their expense, as the loss of transportation caused significant hardship. At the time, my daughterwho has a serious metabolic disorderwas still in the country. During those days, having no vehicle severely impacted our ability to care for her and manage daily needs and the stress and risk we endured during that period were profound.This is not just about vehicle loss. It is about the personal and financial suffering caused by a failure in fuel quality control. I trust GPM will treat this claim with the seriousness and empathy it deserves.Resolution Requested: Reimbursement of $9,270 Immediate rental vehicle Compensation for all documented towing and repair costs ($1,400+est.$3,900) = $14,570 If unresolved, I will escalate to the ************************** ************************, and pursue legal remedies, including hardship and legal costs. I request your assistance in ensuring GPM Petroleum responds promptly and fairly to this matter.

  Business Response

  Date: 07/10/2025

  We appreciate Mr. ******** contacting us with his complaint. The responsibility of any claims must be handled by the dealer of this location. Mr. ********* information has been sent to the dealer, and weve been informed that a claim has been filed for his damages. The following is the information that was provided to our Territory manager: 

  Carrier is *************************** ************** or ****************************************, Claim number:  #******

  Mr. ******** will need to contact the carrier for any follow up information or questions related to his claim.  We hope this information will alleviate any frustration. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/25 district manager said that *** investment does not give letters of separation, that is illegal!!

  Business Response

  Date: 04/30/2025

  We appreciate Ms. *********** reaching out with her comments.  All separations from our company are handled directly with our ************************** and District Managers based on Company policy and State Labor Laws.  We appreciate Ms. *********** reaching out and wish her luck with her future endeavors.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got gas at shells on 1114 AR-77 ******, ** Friday April 4, 2025. My car immediately starting stalling, idling rough, misfiring and etc. Now Im out of a car until it can be repaired. I need 6 spark plugs and 6 ignition coils

  Business Response

  Date: 04/08/2025

  Ms. ****** thank you for bringing this issue to our attention. Your claim has been sent over to our *************** team to investigate. Your claim will be submitted to our insurance company. An adjuster will be contacting you shortly. We are sorry if this has caused any inconvenience. Thank you for being a loyal customer.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and I will be waiting for the next course of action 
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2024 I purchased a Serve prepaid credit card for $61.50. Later I tried to use said card and it did not work. I contacted the card company and was told it has not been activated. I went back to the store and spoke with the manager ******* and was told to give her until the next day to investigate the situation. I returned the following day and was gave a phone number for the card fraud department, and was told that the store would not give me a refund there was nothing they could do. The card company said it was not activated by the store so there was nothing they could do. I feel that the store is responsible for this issue.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the ongoing and unresolved issues with my propane service from *******/Superior Plus Propane, which have persisted for over three years. These issues include propane mysteriously disappearing within weeks of delivery, a technician lying about refilling the tank despite being on automatic deliveries, and repeated failures of our furnace that render us without heat, hot water, or gas during winter.Our home was newly built from the ground up, and we have strong reasons to believe there may have been an issue with the propane system installation. As an example, the propane gauge has been broken for over THREE years. Each winter, we endure the same recurring problems with no resolution, which disrupts our daily lives and forces us to incur unnecessary expenses, such as paying for hotel stays due to lack of heat and hot water.When we have requested service or support, the companys delivery drivers have demonstrated a lack of urgency and accountability. On multiple occasions, delivery drivers have either failed to visit our property or provided excuses, such as running out of propane on their delivery truck, which is entirely irrelevant to the matter, especially when we have requested emergency propane. Their lack of diligence and professionalism exacerbates our frustration and leaves us with no recourse other than to endure freezing conditions in our home.We have paid for a service that the company consistently fails to deliver. The biggest disappointment is that those in leadership are not being held accountable for this unjust treatment of customers. This is not only unacceptable but also a breach of the trust and reliability customers expect when signing up for propane services. The continued inaction and failure to properly address and resolve these issues are deeply concerning, especially considering the basic necessity of heat during the winter, and the fact that we have NEVER missed a payment.

  Business Response

  Date: 01/29/2025

  
  
  
  
  
  
  January 29, 2025
  
  
  Ref: case number 22734057
  
  
  
  
  Good afternoon. In response to this complaint, I would like to outline the most recent activity for this customer.
  
  12/10/24 Customer called in stating the regulator was bad. The customer was in fact out of propane and delivery was made 12/10/25. Customer ordered 100 gallons only.
  
  12/26/24 Customer called in stating that the regulator was frozen. Service technician went out and confirmed the tank was empty once again.
  
  12/27/24 Customer stated they must have a leak if they used that much. Leak tests, require gas in the system to conduct a pressure test, so the customer placed another order 12/27/24 requesting expedited delivery. Due to our heavy delivery volume, we were not offering expedited deliveries at that time. Additionally, the account was on hold from the 12/10/24 delivery. Customer made payment 12/27/24 and delivery was made the following day 12/28/24.
  
  
  In reference to the tank gauge, we do have a work order in the system with a target date of 4/14/25. To replace a gauge, the tank needs to be completely out and any remaining vapor, is flared off for safety purposes. We typically wait until after the peak season to do this type of repair, so the customer does not encounter an interruption of service.
  
  
  I hope this addresses all the concerns from this complaint. I have attached a snipit, that shows the correlating dates of deliveries and payments.
  
  
  Sincerely,
  
  **** ******, Market Manager

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fired on August 28th of 2024 for my 7 year old son swinging on the front door of *****************************************************************. For the year and a half that I had worked in that establishment ***** ******* has been trying to get me to quit by different means wether it be singling me out or making snide comments about me to other employees or just being down right rude. She has made very many other employees quit because she did not like them and did so by doing the same thing she did to me. So after I was fired I was told that it had said on the termination paper that I stole a bag of funyons. I called the manager and told her that the receipt is there and she informed me that she had located it. When she went to pull it from the back office, the receipt had disappeared. Then I was told that they had 4 pages of things that my kids had stolen from the store over the year and a half that I had been there but when I asked to see the list or the videos I was not aloud to see them. ***** is the only person that is able to watch videos other than the district manager *****. There is sooo much favoritism between ***** and ***** that when I had gone in there on Friday morning to get gas, ***** was there and later that night the third shift employee had asked me to go behind the counter to run the foodstamp machine because he did not know how too. He was not trained on it. The next day I was banned completely from the store, the property and all affiliates of village pantry and I did nothing wrong but gone in there when ***** was working. The favoritism between ***** and ***** is ridiculous to the point that ***** has moved ***** into her lake house and when ***** goes on vacation she gives ***** a week off work to go to her house in ******** to take care of animals. You can ask any employee there there is favoritsm between those two and the whole reason I got fired is because ***** wanted it to happen because I was getting ready to train to be assistant.

  Business Response

  Date: 10/31/2024

  We appreciate Ms. ****** providing GPM with her complaint and concerns.  As this is clearly a *************** matter, details of any employment or termination are strictly confidential.  We recommend Ms. ****** contact our HR department directly to discuss her concerns.  We do wish her well with all her endeavors.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working at Gpm investments LLC and was terminated for a ridiculous reason! When I started I sat in a lot of meetings where I listened to ******* the district manager tell all 12 managers how great they are and then we had a pride ride witch is like a store review and all 12 stores got such high scores and she continued to tell them how they earned their scores ect. And the scores made arie the owner wonder so he did his own visits and they where not good and he was demanding explanation and so the very next day after being told how wonderful they are,then it was how disappointed she is and she wanted explainations,I stated that it might be due to telling them how great they are so why would they think they need to change anything! Then I took over my own store and pleaded with her to please speak to my assistant manager because he stops dong anything when o leave and that was ignored! Then I came to her about an employee and a customer came to me concerned about the order coming from ***** and we just got done watching videos saying personal hygiene is on of the top 5 reasons for food borne illness! Again ignored when brought to her. Then another occasion ***** was refusing to put the truck away and when I told him he had to he began to throw totes so hard that they broke and being in a past relationship of abusive I left my 12 hour shift in tears and again when brought it was ignored,by this time my store was the only store out of the 12 that wa positive in sales %16,all the others where in the negative,then we hit %20 and myself and my significant other where in a bad place due to me working so many hours and ******* had said if o needed time to let her know and so when he moved out I called and it was fine and upon returning the next day she wrote me up! Then i got very sick at work and had to leave,I ended up in the cardiac floor in the hospital for 5 days,my calcium potassium and magnesium where so low my heart almost stopped,Im out of room so will expla

  Business Response

  Date: 09/10/2024

  Thank you for bringing Ms. ****** complaint to our attention.  As we take all complaints seriously, any policy violations were reviewed in depth by our ************************** and handled by HR accordingly to our company polices.  We wish ************** well with her future endeavors.
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 28, 2024, my paycheck was incorrect due to the pay rate, instead of the pay rate wed agree before I started working. I discussed it with Ms. ********* told me she would corrected my pay rate, due to her accidently putting in wrong and that it should be right on the next paycheck. I said Okay. The following paycheck for July 5, 2024 was incorrect as well due to the wrong pay rate amount. I spoke with Ms. ******** on July 3, 2024 about my pay rate still being incorrect and that is messing up my pay is missing $40+ dollars every paycheck. She told me she had sent an email to HR ***** in order for them to change my pay rate amount. I sent an email myself to the HR ***** name ****************************** on July 15, 2024 regarding my incorrect pay rate. also I asked about the new employee bonus for $1,000 after performance evaluation? no Response....So, my pay rate still has not been corrected, in fact on July 31st, 2024 my position was demoted from Assistant Manager to ************************ and for less pay rate of $14 dollars per hours. I ask Ms. ********* what if I dont accept that and that what I applied for and what if I dont accepted that then what? She said could give my 2 weeks. I asked her did she would she like for me to go home now, she fine, go home now, then? I told her that was not fair and I didnt deserve to be demoted, so I clocked out. Also, on that day at 3:20 pm, I called, he spoke very rudely as if I was beneath him. He proceeds telling me, Assistant manager have to fill a certain duties & cover the shift at night, so since you're going to night classes, I wouldn't be able to work night shift, also told me Im unable to perform manager duties anymore, because a requirement for assistant manager to flexile for working the night shift. He demoted me to part time sales associates-cashier; told me that I will work whatever hours he puts & that I cant tell him how to running his business, and Im not get $16 dollars per hour, $14 per hours.

  Business Response

  Date: 08/15/2024

  As we appreciate ************** bringing this to our attention, her complaint was being handled directly by our ************************** until she resigned.  ************** advised her Manager and District Manager that she was going back to school so her flexibility to work her hired position hours was no longer available.  She was provided another job option, but she declined.  We truly wish ************** well in her future endeavors.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/14/24 $15 charged on my *********** credit card unauthorized. I made a transaction for $9.62 on 07/14/24 from Scotchman Exxon 3323. ************. ************************************* ********** NC 28412.Have spoke with store manager ****** ************. ****** reviewed the security camera and stated that after I made my purchase of $9.62 another individual prepaid $15 of gas and pumped it that was not me. I have spoke with my bank Truist. They told me it would take 90 days to complete an investigation. The merchant nor my bank will refund me.

  Business Response

  Date: 08/02/2024

  Customer was called to let him know that we were going to WOW him. It is at the store for him to pick up.