Complaints

This profile includes complaints for GPM Investments, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GPM Investments, LLC

  8565 Magellan Pkwy Ste 400 Richmond, VA 23227-1172

• 

  GPM Investments, LLC

  2142 Jeff Davis Hwy Stafford, VA 22554-7200

• 

  GPM Investments, LLC

  2650 New Market Rd Richmond, VA 23231-7408

• 

  GPM Investments, LLC

  501 Jeff Davis Hwy Ste A Fredericksbrg, VA 22401-4559

• 

  GPM Investments, LLC

  5306 James Madison Pkwy King George, VA 22485-5355

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2024 I went into fas mart store number 24. I was attempting to buy Vuse Alto 2.4% nicotine classic tobacco vape refills. Before walking into the store, there was a sign on the door that says when you buy two packs you save $10. It does not aforemention Having to have a rewards card in order to get the deal. My plan was to buy four packs to save $20 altogether. The Assistant manager by the name of ****** (Whom I later asked her position and name) rang them up, but the price ended up being approximately $98 and something. I said well that doesnt sound correct, Lets just try to ring up to a time to see if it gives me the discount and Ill do two separate transactions. She takes them all, I Watch her re-ring them in at 28 something apiece When the sign said they were approximately $25.56 apiece. I explain to her that is false advertisement that she is supposed to give me what the posted price on the sign is not what She was ringing it in for. She began to get furious with me. I then asked her if she was a manager. She was very rude and abrupt to me and said in fact, I am the assistant manager. I said well is there somebody above you because that isnt correct. She was talking on the phone at the same time while working with me as a customer. She said yeah, my manager is here and you can speak to him, but hes going to tell you the same thing. We dont go by The price on the sign. As she was walking away, she called me a f****** b**** She got the manager and come back with the gentleman that I dont remember his name. However, it should certainly be on film yesterday, July 11, 2024 Between 830 and 8:55 AM. The gentleman come over and basically she was being rude about the entire situation and said to him Im trying to tell her that we dont do that and that will not be allowed, but she is asking for a manager. She would not allow me to talk. He tried to resolve the situation, but there was no resolution as he was not providing the proper *****************

  Business Response

  Date: 07/16/2024

  The District Manager has tried to reach the customer and left a message.  She will be addressing this situation with the Store Manager and Assistant Manager.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEAR BETTER BUSINESS BUREAU IM REACHING OUT TO BBB TODAY BECAUSE ************* CUSTOMER WHO BEEN HAVING DELAY PROBLEM ISSUES WITH & BUSINESS COMPANY GOES BY THE NAME OF GPM INVESTMENTS LLC THEY FAMILY OWED ONE OF THE E-Z MART STORES IN MY AREA CONSUMER CUSTOMER WENT INTO ONE OF THE ********************************************* LOCATION & PURCHASE & SECURE SPEND **** DEBIT PREPAID ****S & AFTER THE CONSUMER PURCHASE THE PREPAID DEBIT **** **** U HAVE TO LOAD ***** ON THE STORE CLERK AT THE E-Z MART STORE LOCATION WHERE THE CONSUMER CUSTOMER PURCHASE THE DEBIT **** **** AT MADE & MISTAKE & DID NOT AUTHORIZE FULLY ACTIVATE THE RELOAD DEBIT **** **** I PURCHASE CONSUMER CUSTOMER RELOAD ****** ON THE DEBIT **** **** PURCHASE FROM E-Z MART RETAIL STORE LOCATION THE STORE CLERK MADE & MISTAKE DID NOT CORRECTLY DEPOSITED THE ***** ON THE **** AFTER THE CONSUMER CUSTOMER BOUGHT THE RELOAD DEBIT **** **** THE STORE CLERK WAS NEW STILL IN TRAINING LEARNING HOW TO OPERATION THE STORE SHES WAS WORKING ON NIGHT SHIFT CREW CONNSUMER BEEN TRYING TO CALL GPM INVESTMENTS LLC CORPORATE OFFICE THEY NEVER RETURN ANYONE PHONE CALLS ARE EMAIL AT ALL THIS COMPANY IS VERY BAD BUSINESS IF CONSUMER HAVE PROBLEM WITH ONE OF THERE STORE LOCATION U CANT GET NO ONE IN CORPORATE OFFICE NO WAY U CALL U HAVE TO TAKE PROBLEM MATTERS IN YOUR OWN HANDS TELEPHONE NUMBER TO LOCAL STORE ************ THERE MONEY ORDER MACHINE AT THIS STORE LOCATION NEVER WORKS SECURITY SYSTEMS STAYS DOWN E-Z MART STORE NUMBER #*** E-Z MART STORE ADDRESS ********************

  Business Response

  Date: 06/19/2024

  District Manager reached out to the customer and was told that his issue had been resolved.  DM gave him his phone number in case he has further issues. 

  Customer Answer

  Date: 06/19/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  
  
  
  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within a last few days, the firewood case was moved onto the handicap walkway with a trash can blocking the other one. I spoke with one associate, ******************, about the issue and they said "That is where the planogram said it should be."

  Business Response

  Date: 04/12/2024

  Thank you for your communication.  We are addressing the matter with our Operations and Facilities Teams.  We can confirm at this time that the ramp is no long blocked by a trashcan and we are working on designating a handicap space to ensure access.  ere...

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Valero on hwy 16 in ******. The tall man who didnt have a name badge or wouldnt tell me his name, carded me for lottery tickets I told him I have to walk back out and get it, which I was fine with, he didnt respond so I stood there for a minute to tell him Ill be right back, he had his earbuds in and wasnt listening. I got my id and came back in and he stared me down and said back again bitch? And got mad that I needed to add gas to my purchase. This isnt the first time I had issues with him, every time I go in the store he has an attitude or completely ignoring the customers standing in front of him.

  Business Response

  Date: 03/06/2024

  District Manager has attempted to contact the customer, as well as addressed the associate with the customer service expectations. 

  Customer Answer

  Date: 03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  
  
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 1/21/24, we were out of propane that is used for cooking and heating.Because I am disabled and did not receive any amount form the *** at that time, I was able to pay three payments and inform ******* that we need a deliver of 100 gallons only, equivalent to what I have paid on 1/23/24 ($380)I have contacted ******************** crisis department and was informed to complete the application and they will send ******* to fill the tank of propane, provided that the reading on the meter is less than 20%.******* came to our house on 1/29/24 and filled up the tank without anyone's permission, did not calculate what I have paid, added an amount of $439.59 on my account as a previous balance (which is incorrect), and generated two invoices dated the same that have different amounts. I have called ******* four times, every time I was told that the manager is looking into this and they will get back with me.Now, I am in debit for a large amount, lost the right to have the county help me, and have been taken advantage of as as I am disabled.I have attached the two invoices showing different amounts I have attached the payment history showing that I paid $380 prior to order a delivery of 100 gallon only I have attached the email from **************** at Stafford County with instructions for me to follow.

  Business Response

  Date: 02/16/2024

  We appreciate notification of the customer's complaint.  Since ******* sold the Propane business to Superior, we are sorry we are unable to assist with the complaint.  Our contact at Superior has been notified and we've requested that they reach out to their customer.

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Selling their business and leave current customers in a state of debit is no acceptable, unethical, unjust, and wrong.

  However, I would like to state for the record that the company's representative contact me and agreed to take back the amount of propane that I did not authorized to be delivered.
  
  Regards,
  
  *************************
  
  
  
  

  
  

• Initial Complaint

  Date:01/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hours are not being updated and no instant access to funds. They advertise for instant access but that isn't the case. A horrible business and customer service doesn't exist, they're rude and not willing to help.

  Business Response

  Date: 01/30/2024

  We appreciate ****************** bringing this to our attention,but we see that his complaint is with Pay Active system.  Our District Manager has spoken to ****************** and advised him of the correct process in using the Pay Active system.  If he has any additional questions, we encourage him to reach out to his District Manager for assistance.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the mini mart on ******** loop at 9:30pm and the doors was lock , and i thought the store closed at 10.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* refuses to pick up their empty tank. We have been told of 5 different dates they were set to come out, twice they came and said they'd be back and never showed. This has been over 6 months of trying, and ******* has even threatened tank rental fees if we do not buy propane from them.

  Business Response

  Date: 01/02/2024

  We appreciate notification of the customers complaint.  Since ******* sold the Propane business to Superior, we are sorry were unable to assist with the complaint but our contact with ******** has been notified and we have requested they reach out to their customer.

• Initial Complaint

  Date:12/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Petrolium has been providing us with propane for at least 10 years. On or about 6 November I requested a fill up for our propane tank requesting that the delivery not be made with full truck to miinimize damage to our driveway pavers. The receptionist replied that she already had that note in her records and would make arrangements for the delivery. Several weeks went by with no delivery so I called to find out why. The answer was that the hose was not long enogh because I had requested that the driver not back down our driveway (WRONG). Again no delivery was made. The response was that the driveway was blocked-NOT TRUE! I was home all day and saw no attempt to deliver. I again asked for delivery-none has been made as of this date.

  Business Response

  Date: 12/13/2023

  We appreciate notification of the customers complaint.  Since ******* sold the Propane business to Superior, we are sorry were unable to assist with the complaint but our contact with ******** has been notified and we have requested they reach out to their customer.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I am in this store whether I am visiting or buying something, a supposed employee who is never here, is threatening to shoot people, sexually assaulting other employees, spreading false rumors under the pretense that they are being sexually assaulted by other employees, and never works their scheduled shift, and if threatened to be fired, claims they will *** because they are transgender, I am absolutely disgusted with the way this company is handling this situation, as a customer I never want to walk into this ********************** and feel my friends or families lifes are in danger or that they could possibly have legal action taken against them due to this transgender person hiding under their supposed rights to not be terminated. The store number is **** and if action is not taken by the company then I will pur*** legal action.

  Business Response

  Date: 10/06/2023

  Information received and investigated by **************** We cannot disclose the details of an employees employment or discipline with others. I can confirm that the situation was handled appropriately per Company policy and guidelines.