Reviews

This profile includes reviews for Capital One Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Capital One Financial Corporation has 449 locations, listed below.

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  Capital One Financial Corporation

  15000 Capital One Dr Richmond, VA 23238

  
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  Capital One Financial Corporation

  17525 Ventura Blvd. Suite 300 Encino, CA 91316

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  Capitol One Auto Finance

  P.O. Box 255605 Sacramento, CA 95865

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  Capital One Financial Corporation

  5595 E. 17th Street Suite 129 Long Beach, CA 90804

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  Capital One Financial Corporation

  13952 Peach Grove Street Sherman Oaks, CA 91423

Review Details

• Review fromSarah M

  Date: 07/08/2025

  5 stars
  I had three Capital One cards. It came time to pay my bill and my friend said he would do it so he paid my bill and a couple weeks later I get a call from Capital One stating they needed my bank statements from the bank I use and the bank he used. Now he is not available to give me that information he said weird I know but it is what it is he cannot give me the information so they froze my card but there is all about 80% of fraudulent charges on that Savor card. I need something done about this can you please help me all I want to do is get the fraudulent charges off my accountI had three Capital One cards. It came time to pay my bill and my friend said he would do it so he paid my bill and a couple weeks later I get a call from Capital One stating they needed my bank statements from the bank I use and the bank he used. Now he is not available to give me that information he said weird I know but it is what it is he cannot give me the information so they froze my card but there is all about 80% of fraudulent charges on that Savor card. I need something done about this can you please help me all I want to do is get the fraudulent charges off my account

• Review fromAlexis F

  Date: 07/08/2025

  1 star
  Capital One is a predatory company. They increase your limit without you knowing. Their customer service is aggressive and uses tactics to belittle you with every question you have. Their interest rates are astronomical and when you cant pay that, they add interest on top of interest. I do not trust this company. They should be investigated.

• Review fromMila L

  Date: 07/08/2025

  1 star
  I have spoken to about 7 representative both over the phone and chats and they still have not resolved the issue I have been having. Since I changed my last name I am unable to access online banking and I keep getting the same message. I was told to wait 10 business days again and again after the last inquiry and problem still the same. They keep telling me on their end says successful login when I am telling them NOT on my end... like I want to waste my time talking to them. Very frustrating and some representative over the phone can be so rude as well.

• Review fromKrystle T

  Date: 07/07/2025

  1 star
  Ive been a customer since 2019 and I made the mistake of trying to make a photo deposit. It tells you that it'll be available in two business days and when you hit confirm, nope! Try a week. No partial release of the funds either. Apparently I'm too poor to have access to my money or progressive auto insurance isn't a reputable enough company. I've called three different times and every time they basically say, oh well that *****. So now I get to pay off my credit cards with that money instead of what I wanted to do with it and find a new company to do business with. They could release the money, they just won't. Oh and they won't release it so I can cash it elsewhere either. S**** this company, it's garbage.

• Review fromLarry L

  Date: 07/06/2025

  1 star
  Capital One opened an account using my social security number without my consent or knowledge. Then they allowed fraudulent transactions to be made and didnt contact me concerning the account. So not only did I not know the account existed I didnt even know about any of the transactions. They also never sent me a card or anything. The only way I found out about this was through checking my credit report

• Review fromDeBora B

  Date: 07/05/2025

  1 star
  This credit card is AwfuL!!!! I had a fraudulent charge made to my account and they let the charge to through. This month the same company (of whom I have had no contact charged another $2900. to my card. Now I'm disputing this again. Capital One does NOT take their customer's seriously. I'm afraid now I'm going to be out $2900. I locked my card and will be destroying the card after I receive the miles I have coming.

• Review fromAshly F

  Date: 07/04/2025

  1 star
  I have been a capital one customer since 2013, I paid off the entire balance for my new house and when I requested a payoff statement they told me to wait until next month but my closing date is on July 11. They kept arguing with me not giving me a chance to speak and even if paid the entire amount they cannot generate a statement They kept asking me to pay the rest if $50. Very bad experience from the customer service team when I have i have been a loyal customer for years and even after paying off the entire amount they are arguing with me.

• Review fromAlejandra j

  Date: 07/03/2025

  1 star
  Capital one pulled my credit, lowered my credit score, took 1more than ******************************************* the phone with a representative at grocery store they restricted my card after $7 purchase! She couldnt figure it out left me on hold for 45mins then another fraud specialist comes to the line tells me its going to be 1-6business days and I need to send in my Drivers License and last 3 bank statements, so I did while on the phone! I had to put all my groceries back I was so embarrassed and my siblings got left hungry that night the worst feeling ever as provider to them! I was left in tears! I get a call today and they said I need a passaport and my 3 bank statements are not enough or I need a tx id like why if u have my drivers license!!! The supervisor and ***** both kept talking over me! Im over the humiliation that Capital one caused me in s*** a short period of time! The first ***** was on the line while I was making the purchases! It was $7 why would they restrict!? Now I have a credit card on my record and lowered my credit score and I cant even use it! Terrible experience Suspicious on their end! I DONT RECOMMEND THEM AT ALL!

• Review fromGenesis D

  Date: 07/02/2025

  1 star
  **************** needs to be reevaluated. I had been with this company for many years now. Lately their customer service representative and even higher *** are rude, they will do their best to not let you get a word in and also play with the words you say for their benefit. Also their application is not trust worthy when reflecting when payments are due. They will show days after the payments are due as past due with $40 fee charge. When you call they will say their IT team or system did not find an error on their end so still force you to pay the $40 even though it was their faulty application. I would not trust payment online or on their application. I would call them and make sure to get Representative name and a Reference # for the call.

• Review fromJoseph C

  Date: 07/01/2025

  1 star
  Used Auto Pay for entire balance for Kohls, Capital One sets the payment date for processing but it takes a day or two to process through the bank so Capital One charges interest on the processing period. I called and tried to explain but they could not comprehend was I was inquiring about. Went back to manual pay so I could figured in the processing time so I don't get charged interest when the account is being paid in full. I'm not looking forward to Capital One taking over Discover.