Complaints

This profile includes complaints for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dominion Energy Virginia

  600 E Canal St. Fl 16 Richmond, VA 23219-3852

  
• 

  Dominion Retail, Inc.

  501 Martindale St Ste 400 Pittsburgh, PA 15212

• 

  Dominion Altavista Power Station

  104 Wood Lane Altavista, VA 24517

• 

  Dominion Energy Virginia

  PO Box 26666 Richmond, VA 23261-6666

  
• 

  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dominion Power bill for September was $771.64, with 5324kW usage vs 1691kW for the same month in 2021. I replaced my old heat pump in March of 2022. I tested each circuit switch on the main switch board, no power consumption if all devices in that circuit were off. All electrical devices in the house were working properly. The abnormal usage does not make sense. I requested a check of the meter, which was scheduled on 9/26. No technician came on 9/26. Called again on 9/27. I was told that the service was not a high priority and the crew were busy on other jobs. After another call on 9/28, the representative put the charge as a disputed charge and told me that I would be informed of the meter check result within 15 days. No response afterward. I called on 11/1 to talk to the account manager ****** about my concern of the meter accuracy. She told me that the meter was checked on 10/24, it was working properly, there was no need to replace the meeter, and $771.64 was not disputable. No details on what the technician did. I decided to check the meter myself by lighting bulbs with a total of **** kW in one circuit for 1 hour while turning off all other switches on the main switch board. Then check the difference of the meter readings to see if the meter is accurate. When I went outside to record the meter reading, I found that my old meter was replaced by a new digital meter, which contradicted what ****** told me. I felt powerless in such a dispute with Dominion Power. The experience needs to be recorded by BBB. Hope that BBB could help me to get a verifiable check report of the replaced old meter and resolve the dispute.

  

  Business Response

  Date: 12/22/2022

  December 22, 2022

  
  Better Business Bureau,

  
  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.

  
  Review of the account has confirmed that a request to check the meter was issues upon receipt of the customers concern about their billing.That investigation found no issue with the meter which deemed the billing in question accurate. Per the follow up expressed through the Better Business Bureau,we have since confirmed that the meter was exchanged after the investigation,however, there is no indication as to the reason it was replaced, given the conclusion reached.

  
  Understanding the customers concern with regards to the optics of the order of events, we have requested for the meter that was removed to be tested. We will respond to the customer directly once this process has been completed.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  The response was to perform an evaluation of the old meter being replaced. Charged late fee for the disputed amount. Not received any response yet.
  
  Regards,
  
  Wu Li
  
  
  
  

  
  

  

  Business Response

  Date: 01/20/2023

  January 20, 2023

  
  Better Business Bureau,

  
  This correspondence is a follow up to our initial response on 12/22/22. Further investigation has revealed that when we arrived to check the meter, we discovered that the customers meter base was designed to accept a total load of 400 Amps. The maximum load for the meter in question is 200 Amps.This is not an issue as long as the total load for the home does not exceed the 200 Amp level (the average for most homes).

  
  It is important to note that Dominion Energy is not responsible for servicing or setting the meter base to any structure. The company is also not privy to the total load of the appliances in a home or business outside of the specification of the meter base after completion of the initial build. For safety reasons, we felt it necessary to install a meter with matching specifications if the customer has the need, now or in the future, to utilize the full capacity their meter base offers.  
  As promised the meter in question has been tested following its removal. The test confirmed that the meter was working properly within the parameters regulated by the Virginia **************************** (SCC). The results of the meter test have also been forward to the customer for their records.

  
  As our investigation has found no issue with the equipment on the company side of the meter and no erroneous reason for the exchange, the billing is deemed accurate. No adjustment is warranted at this time.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The base was the original one for the house. If a meter of a mismatched load was installed, how could a customer know? What is the remedy process to resolve the mismatch issue? If the meter does not function properly under a higher load, would DP provide some refund for the wrong meter record? The discovery of the mismatched meter made me even more concerned about whether the new meter has the same mismatch issue or not. If the mismatch issue is resolved, could someone from DP assure me the resolution of the mismatch problem? I really appreciate the ************* gives me more details about what happened. But the communications could be more transparent. So far, I received no call or report from DP mentioned in the official responses.
  
  Regards,
  
  Wu Li
  
  
  
  
  

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to going through breast cancer and limited income by **** became very high. I was put on a plan and a few times is was broken due to financial issues. Well back in September I was placed back on but in order to activate the plan I had to come up with a big down payment which I did. Well I never recieved a bill for October. I keep checking emails no bill, so I said maybe I won't get one until November, so to my surprise I start checking yes 11/1 just to find out the plan yet again was broken so I called to ask why rep said because I didn't pay in October I explained I never received a bill. So in order to be put back on a plan I would have to come up with another big down payment by 11/14 that I can't afford at all. But I honestly didn't receive a bill in October because I would've made sure to pay it so the plan would remain active. I really can't afford ?? another big down payment. I had a medical form sent in but rep said that hadn't received it. This is a big struggle but I really can't afford to make another down payment.

  

  Business Response

  Date: 11/18/2022

  November 18, 2022

  
  Better Business Bureau,

  
  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.

  
  Upon receipt of the customers concern, we reviewed the account in question thoroughly. It is important to note that our online access features are optional and solely customer initiated. An employee of the company can neither set up nor manage the secure access and features on a customers behalf.

  
  One of the online options is EBill. When activated the customer has instructed ******************************************* to cease sending a manual bill in the mail,choosing moving forward to review their monthly bills online. To protect our customers privacy, bills are not simply issued via email. One must access the information via a secure username and password they set up themselves.  

  
  Our investigation has confirmed that the customer set up EBill on their account as of 3/27/2018. As a result, there was no negligence on the part of Dominion Energy since there was no requirement/option to issue a bill via the ************* ************** from the date specified. The customer does have the option to establish a new plan under the terms and conditions available to all of our customer.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

  Customer Answer

  Date: 11/21/2022

  I became ill with breast cancer in 2015, went through everything went in remission, but it returned in 2018 during both times I was taken out of work fell behind in bills. A few months ago I was put on a payment plan in which I had to put a down payment of over 600 plus dollars, well in the month of October I received no email about my amount due so I figured since putting down such a large amount a bill my not come until November so upon checking at beginning of November I received a disconnect notice, I called to find out why and I was told because the plan had broken. I then I why and rep stated because there was no payment in October. I told her about my never receiving a bill or email the month of October. Rep stated I would have to pay another 700 plus to get back on the plan by November 14th which I didn't have, or extention until November 29th in which I would have to pay **** because my bill had gotten to **** plus due to falling behind. None of this is due to me not doing as I should but due to cancer. I don't have the finances to pay such a large amount. Just want to see if something else can be done. Because the plan broke because I never received a bill in October.
  
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using Dominion Energy in March of 2021 when I moved into a new apartment location -- *****************************************************************. The lease was signed for 15 months. In the time I lived at this location, I paid one-time payments each month until November 2021. After that, I was under the impression that I had begun scheduled payments, to be taken out of my checking account each month. Upon further investigation of my bank records, this money was never taken out of my account. Still, I checked my balance every month on the Dominion Energy website, and the balance said $0. Because I hadn't been charged, though this was a problem on Dominion's end, I am more than happy to pay the $423.64 bill that charged up until June 2022, when I moved out of the apartment. When I moved out, I went to Dominion's website and canceled the service. The website explicitly said the service had ended at this location. Now, I have received several bills charging me through October 14th, 2022. Again, I moved out of the 14th St. location at the end of June 2022. After receiving these bills, I called Dominion and was told that I never canceled the service. I confirmed that I was able to cancel online (which I did), but was told they "had no record" of my cancelation of service. I was told that the only reason my service was canceled was because someone else moved into my old apartment. I am fine with paying through June 2022, despite not being made aware that I owed them anything at the time. I am not okay with paying an energy bill (over $200) for an apartment I hadn't lived in for four months. Attached to this complaint is my electric service confirmation with Dominion, my lease at the 2009 14th St. location (indicating the lease end in June), and the Dominion bill saying I owe them $640.

  

  Business Response

  Date: 11/16/2022

  November 16, 2022

  
  Better Business Bureau,

  
  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.

  
  Upon thorough review of the customers concern, it has been confirmed that the company was not contacted by the customer in June of 2022 to stop service as there is no record of the customer going online to submit a request independently. The proof submitted by the customer is actually the confirmation of their request to start service on 3/26/21 only.

  
  Per company policy, a customer is responsible for service until they have properly notified the company of a specific date to end service,after successfully completing the verification process.  With no record of contact on file for the time frame in question, the customer has been accurately billed based on when a confirmed request to end or start new service was received.

  
  Please be mindful that the customer may still have some options available to them.  If there is a third party that is willing to accept responsibility for the timeframe in question (i.e. - new tenant or landlord) the billing will be adjusted accordingly upon receipt of a valid request for service by the applicable third party.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in the hospital for the past 4 months. I was in a coma. Before my surgery I spoke to Dominion and told them what was going on with my health. They sent a medical form for my doctor to fill out and received it in July. Meanwhile I had another surgery and was put in a Medically Induced coma. I came out of my coma in late September. Upon my release on Thursday 10/27/22 I had received a disconnect notice and could not be released home with the medical equipment that was needed without electricity. The Supervisor stated it didnt matter if I was in a coma that I broke my arrangement. If I couldnt speak or knew what was going on, how could I call? The Supervisor then stated the only way I could avoid disconnect was to pay $800 by 5 p.m. on 10/27/22 (which was paid) and that I would have to pay the remaining balance in installments plus the current balance which would be around $310 per month (an estimate). I paid the $800 before 5 on the 27th and wake up 10/28/22 with my lights disconnected. I called Dominion and was told I had to pay $2000 to be reconnected. I explained to the supervisor what I was told and to pull the call and listen to what the Supervisor told me about the $800 payment. I have 3 witnesses from the hospital that can also verify the details about the $800 being paid by 5 on the 27th. One of the nurses wrote the information down for me while the other nurse administered my medicine and the the therapist was doing my Range of Motion exercises. Dominion is the worst with their unfair business practices. I didnt ask to be sick. I didnt ask to be in a coma. Ive had 18 surgeries in 24 months stemming from Covid. I didnt ask for any of this but did my best to keep Dominion informed while being ill and out of work. Ive been a customer for 13 years and never had my electricity disconnected. Im released home from the hospital with medical equipment and no electricity.

  

  Business Response

  Date: 10/28/2022

  October 28, 2022

  
  Better Business Bureau, 

  
  Thank you for the opportunity to assist our customer with their billing and payment inquiry. The Company made telephone contact to the customer today and we discussed their concern. We made a sincere apology to the customer for the inconvenience and frustration we caused. The Company will do its best to accommodate the customer under these extenuating circumstances, as described in their contact to the Better Business Bureau.   
  

  If you or the customers have questions, please contact Dominion Energy Customer Relations & ***************** at **************. Our hours of operation are from 8am to 5pm,Monday Friday, except on holidays.
  

  Sincerely,
  
  **********************;
  Dominion Energy Virginia 
  Customer Relations & Policy
  

• Initial Complaint

  Date:10/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money my bill and my stuff still off it been off since 2 week now they saying I got pay more money now its crazy

  

  Business Response

  Date: 10/28/2022

  October 28, 2022

  
  Better Business Bureau, 

  
  Thank you for the opportunity to assist the customer with their billing and payment concern. The Company bills its customers for usage, as there is no advance billing. Based on Dominion Energys records, the customers payments to us were returned as insufficient funds after rendered service; therefore, there is no refund available or warranted.  
  

  Additionally,the customer had an unpaid balance at their previous address (************) N.Chesterfield. The unpaid balance was transferred to the customers most recent account with Dominion Energy, in which the Company expects payment for the electric service.

  
  If you or the customers have questions, please contact Dominion Energy Customer Relations & ***************** at **************. Our hours of operation are from 8am to 5pm, Monday Friday, except on holidays. The customer may also contact our ********************************** at **************.
  

  Sincerely,
  
  **********************;
  Dominion Energy Virginia 
  Customer Relations & Policy 

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  
  
  
  
  

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion technician did not know answer to technical questions so has refused to call back, refused to refer us to a supervisor. We've tried over 15 times to reach someone at Dominion and they will not reapond. After working with customer service for over an hour, the customer service rep also could not get the technician or supervisor to respond so she hung up on me. Dominion is showing bias and prejudice and refusing service on grounds of personal dislike of me as a property owner.

  

  Business Response

  Date: 11/18/2022

  November 18, 2022

  
  Better Business Bureau,

  
  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.

  
  Upon receipt of this notification, we proceeded to contact the customer directly. The customer advised that their concern has since been resolved.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/22 I applied for power for a residence I'm apparently residing in, Domion power told me after registering What day of service I replied soon as possible. They told me on the 21 Friday I would obtain service well on the 21 of Oct. there is still no lights. I sleep by a machine and they put my life in a health issue. I called several of times and they basically told me I'm schedule but yet no lights. The promblem I have is the weekends they don't connect. I shouldn't have to go to the hospital . I registered in time and Domion should care about The people, They charge enough. Can you help it's cold , They just keep blowing smoke. I need to breath.

  

  Business Response

  Date: 10/25/2022

  Better business Bureau,

  We have spoken to our customer and resolved her concerns about incorrect account set-up. The address in question had no differentiation between the two (2) premises. We have corrected the issue with the address to show 1508 1/2 as her address rather than just 1508. 

  We removed her name from the incorrect address and reset that account in the owner's name. All charges for that premise have been removed from her name as well. 

  We explained the difference in the security deposit amount and broke the amount into five (5) installments instead of three (3) to help the customer.

  She has indicated to us that she is satisfied with our resolution.

  Sincerely,

  ******************* - Customer Relations & Policy Specialist II

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to starting my electric service I let the company know that the meter was not readable, was told they would change it out when they changed it into my name. Electric turned on 8/19/2022. Didnt change meter until 9/9. They are charging me for using **** on the old meter. We called when **** came out to explain something was wrong to be told from accounts management that in the system it is labeled as a faulty meter. We were told to only pay the connection fee and the 1st part of deposit and to disregard the bill. It is now almost November and we are still being charged the faulty meter amount, no one will call us back, they sent a tech out for the new meter who didnt know what was going on. We explained it and he was supposed to go back to the shop and run tests on faulty meter and call us back. Nothing. *** spent several hours on the phone and on hold to get no where. They cant transfer me to supervisors just say we will have them call you, your name is on XYZs top priority list. Nothing happens. I just want this bill to get resolved.

  

  Business Response

  Date: 10/20/2022

  Better Business Bureau,

  Customer Relations & Policy has contacted the customers to advise them that we are going work on this for them and that we are their point of contact until resolution is reached. I have advised them that *************** to you with this information, and they are satisfied that we will assist them moving forward.

  We believe there is an issue with the billing as it relates to the meter reading and have reached out to the departments that can assist us in resolving the customer's issue.

  Sincerely,

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  It is terrible that after dealing with this issue for several weeks now that it only took less than ******************************* after submitting this complaint. But Im glad that the BBB has been here to help me to resolve it.
  Regards,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file a complaint in April. Dominion Energy send an email that they needed to upgrade the meter on the side of my house. The lights went out shortly thereafter and I was on the phone with them for days. We had no lights in half the house. So I hired an electrician and he was able to restore it temporarily. Domion after a week or so fixed the mentor. I asked them for reimbursement. They said to submit a claim. I did that multiple times and I follow up multiple times as of today 5 months I have never been contacted after I have resubmitted and emailed them directly.

  

  Business Response

  Date: 10/27/2022

  October 27, 2022

  
  Better Business Bureau, 
  

  Thank you for the opportunity to assist our customer with their claim concern. We regret any inconvenience and frustration the customer experienced as described in their complaint.
  Based on Dominion Energys records, the customer was asked to provide documentation supporting the claim and it appears we have not received documentation from the customer, as requested.  
  

  If you or the customers have questions, please contact Dominion Energy Customer Relations & ***************** at **************. Our hours or operation are from 8am to 5pm, Monday Friday, except on holidays.
  

  Sincerely,
  
  **********************;
  Dominion Energy Virginia 
  Customer Relations & Policy
  

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion Power never came to connect my service on Oct. 7, 2022 , I have been in the residence since 10-1-22 , so on Oct 11, 2022 I contacted them and asked why was my service never connected, they said they needed to see a lease from my landlord , we sent in a copy on 10-13-22 , it is 10-14-22 and dominion power hasnt set up connection yet.

  

  Business Response

  Date: 10/14/2022

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern regarding the service connection.  We regret the issue the customer explained in their contact to the Better Business Bureau.

  According to the terms and conditions of service, the applicant must be the owner or bona fide lessee of the premises.  The applicant in this concern does not reflect the lease submitted by the customer for consideration.  The legal lease holder of the property will need to submit an application of services in order for the services to be connected.  Our terms and conditions may be found on our web site at www.dominionenergy.com.

  
  Again,thank you for allowing us the opportunity to address the customers concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at **************.
  Sincerely,
  
  
  ************
  Customer Relations & Policy
  **********************