Complaints

This profile includes complaints for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dominion Energy Virginia

  600 E Canal St. Fl 16 Richmond, VA 23219-3852

  
• 

  Dominion Energy Virginia

  PO Box 26666 Richmond, VA 23261-6666

  
• 

  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

• 

  Dominion Retail, Inc.

  PO Box 298 Pittsburgh, PA 15230

• 

  Dominion Retail, Inc.

  501 Martindale St Ste 400 Pittsburgh, PA 15212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around September 28th or 29th 2022, I went online to set-up disconnection of my services as I would be moving out of my apartment on October the 2nd. I was not able to select the disconnect date online and felt that it was an error. I arrived at my new location (10/3/22), I called (10/4/22) to verify the disconnect. I spoke with a guy who told me that he did not see where it was scheduled but he would be able to assist me in doing so. Before ending the call, I specifically would there be an issue with my billing, he told me was no. Today 10/11/22 I viewed the online bill. This bill notes 9/8/22-10/5/22, for $58.90. I reached out to Dominion Energy. The first person that I spoke with stated that the bill just needed to be back dated and she would transfer me to someone to do so. After waiting someone did pick up, insisting that I called in on 10/7/22. I explained that I did not call in on 10/7/22, I requested to speak to a supervisor. ****************, came on the line she also insinuated that I was lying because there was no way for me to set up the services to disconnect on 10/2/22, as the computer would not allow me to do so. Again, I'm defending myself and I informed her that that is why I made the follow up call because I was unable to do so online, and I thought it was an error. Aware that I was not going to get any help with this situation I elected to end the call but before ending the call ****************, did inform me that if I was not able to pay the bill that I should reach out to the apartment complex to see if they would cover a portion of the bill. I then explained to her before ending the call that it is not an issue of paying the bill the issue is paying the correct bill and that it is not the responsibility of the apartment complex. I would like this issue resolved quickly if possible so that this will not have any effect on my credit so if someone could please update my bill with the correct service dates I would more than gladly pay the bill.

  

  Business Response

  Date: 10/12/2022

  October 12, 2022

  
  Better Business Bureau, 

  
  Thank you for the opportunity to assist our customer with their electric service turn-off concern. We regret any inconvenience and frustration the customer experienced as described in her complaint.
  The customer stated they tried to turn off service on a weekend scheduled date of 10/2/22; unfortunately, Dominion Energy does not perform service orders (turn-ons and turn-offs) on weekends,which is why this option was not available for the customer on their online attempt. However, with 24-hour notice, the Company will work service orders on business days, Monday Friday.
  

  Subsequently,the customer made telephone contact to us on 10/4/22, and the Company scheduled the requested service turn off for 10/5/22, our normal procedure. The Company explained our policy regarding service orders for business days only, not on the weekends.
  

  If you or the customers have questions, please contact Dominion Energy Customer Relations & ***************** at **************. Our hours or operation are from 8am to 5pm, Monday Friday, except on holidays.
  

  Sincerely,
  
  **********************;
  Dominion Energy Virginia 
  Customer Relations & Policy
  

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  
  
  I would like to have my bill adjusted for the actual time that I was under the rental agreement to use the electrical services. It is not made known to the consumer that Dominion energy only works Monday through Friday. this is very disheartening that anyone would have to go to this extent to have a bill adjusted so that the consumer is not paying for service is not received.
  
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they said i was ok and that they would keep me on payment arrangement i told them i have health issus going to see my dr about my bladder it was infected badly dominion said no worries then bam they took me off payment arrangemts and i sent a money order of ******

  

  Business Response

  Date: 10/10/2022

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern regarding the broken payment arrangements.  We regret the issue the customer explained in their contact to the Better Business Bureau.
  
  The Virginia ********** of ****** Services and Dominion Energy have programs to assist with electric bills. In addition, many nonprofits and houses of faith help the community across the commonwealth. The customer has been offered options and requirements of establishing a new payment arrangement.  Customers are urged to dial 2-1-1 for information on how to apply for community resources.

  Again,thank you for allowing us the opportunity to address the customers concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at **************.
  Sincerely,
  
  
  Customer Relations & Policy
  **********************

• Initial Complaint

  Date:10/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a smart meter installed over 2 months ago and my power has been the same amount to the *****. We unplugged everything in the home and have not been using HVAC system. Dominion has not only increased rates but are not reading the smart meters they installed. This is unfair to customers to not read meters that we ultimately paid for and would have been penalized if not switching over. They are clearly not reading the meters.

  

  Business Response

  Date: 10/17/2022

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern. We regret the issue the customer explained in their contact to the Better Business Bureau.

  
  Dominion Energy has submitted an order for our Service Investigator to perform a thorough investigation on the issue.  The customer will be contacted by a representative with further information. 
  
  Again, thank you for allowing us the opportunity to address the customers concern and appreciate the customers patience during the time need for the investigation.  If Customer Relations and Policy may be of further assistance to you or the customer, please call us at **************.

  
  Sincerely,
  
  
  ************
  Customer Relations & Policy
  **********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion VA power damaged my personal property. when they tried to move my shed out of an easement. I do not dispute moving it. But when house was purchased two years ago the shed was existing along with many others down the street. I was told about an easement that three feet past the shed. So the complaint is that as the property owner was not notified for the removal of property with in the easement. They say they sent letters but never one addressed to the property owner or account holder. The letter that was addressed to - current resident- told of work being done on property. I called that number and asked if my shed need to move and was told it was not in the way of work. I then get a door hanger on July 26th 2022. I then speak with a Dominion employee that says the easement extends to about 8 feet of the house. I was told at that time we were going to be taken to court. I was only notified on the 27th of July of the matter and that we had till Aug 1st to comply. I informed them I would need more than three days. They then said they had a contractor that could move the shed. I asked if I needed to do anything such as removing items from inside and if they would put it back on level blocks. I was told that it was ok and all would be done right. I don't have enough letters remaining to tell how unsafe the crew was. Broke both of my sheds one of which was not in their easement. I asked for them to replace the items that were broken by them they refuse. My stance is if I was given proper noticed I could have moved my stuff with out as much cost Dominion has caused me. The shed that was not in the easement has no right to be touched. So because they are the power supplier they can do what they want. I am now looking for a lawyer to take the case more on principle than financial.

  

  Business Response

  Date: 10/20/2022

  Better Business Bureau,

  This is the letter sent to the owner. Our ***************** has reached out to him again and are reviewing easement for the second shed and the customer has agreed to work with them.

   

   

  September 26, 2022
  
  
  ***********************;         
  3800 ***********       
  **********      ** 23703
  
  
  RE:  Claim No:  **********        
  
  
  Dear ******************:
  
  Thank you for your patience and for allowing sufficient time to review your claim. Our company honors claims that are the result of negligence on behalf of Dominion Energy Virginia.  When an incident occurs, we investigate the facts, including but not limited to, the operation of equipment, the actions of employees, weather conditions, the cause of the damage, etc.
  
  My investigation revealed that Virginia Electric and Power Company has a legal easement at *******************************. Accordingly, we have the right to operate and maintain our facilities. This agreement allows us to have the right to keep the designated right of way clear of all buildings,structures, and other obstructions. Our records reflect five letters were mailed to the property owners at this address; three from Dominion Energy Virginia and two from the law office, *********************************.  
  
  To provide safe and reliable electric service, we work hard to keep our electric transmission system in good condition. The removal of the shed was necessary, appropriate and in accordance with our safety and work method procedures.  Dominion Energy has responded with full measure of resolve in many attempts to meet both nationally mandated and self-prescribed requirements and regulations. Per the language of the agreement, we must respectfully deny your claim. I know this was not the answer you were expecting,but we hope you understand Dominion Energys position.
  
  
  Sincerely,
  
  
  ***********************
  Sr.Claims Agent
  *************

   

   

  Respectfully Submitted,

  *******************, M.Ed. - Customer Relations & Policy Specialist II

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a late fee due to an issue with their auto pay program. I called to resolve the issue and was passed around to 5 different customer service representatives. Then the last person claimed to put me on a 3-5 min hold to process my refund but instead the person just hung up on me. The company is stealing from people and refusing to even discuss it or have any way to communicate with the company.

  

  Business Response

  Date: 10/05/2022

  Better Business Bureau,

  AutoPay is set to cover payment for services after each bill is issued. In this instance, the customer had a balance when AutoPay was set up. The last payment on the account was 8/3/22.

  Directions during set-up of AutoPay state that current balances should be paid as AutoPay does not take effect until the next bill is issued. For this reason, we must respectfully decline to waive the late fee.

  The account is currently set to draft the balance, which includes the late fee, on 10/10/22. If the customer wishes to discuss it further, she can reach me through the Customer Relations & Policy line at **************.

  *******************

  Customer Relations & Policy Specialist I

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time there is a storm my power is out for an entire day or more. Since 9/30 after a long storm that was not particularly bad and did not involve particularly extreme winds, my power has been out for 24 hours. This is absolutely unacceptable. Dominion needs to hire enough people to fix this and they need to fix their electrical grid so that people can live without this distress. They are charging upwards of $200 a month for electricity just to refuse to service their areas. Calling their telephone line beings absolutely no way to get in contact with an actual person. Just automated messaging systems. This, again, is absurd. They have a virtual monopoly on electricity and service in Virginia and it should be unacceptable for them to be this **** poor about servicing their customers. Again, absolutely unacceptable. They are making millions of dollars off their customers an they are unwilling to even send crews out to fix electrical issues. They are unwilling to even have a call center to service their customers. Dominion needs to be shut down and split up. Dominion energy should not be functioning as an american business. Me and everyone else in the ********* code should receive a full refund for the 24+ hours we have gone without power. This is disgusting behavior on the part of dominion energy. They are straight up stealing from their customers.

  

  Business Response

  Date: 10/04/2022

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern regarding the power outages in their area.  We regret the issue the customer explained in their contact to the Better Business Bureau.  Safe and reliable electric service is our goal at Dominion Energy. 

  This customer experienced a lengthy outage during hurricane/ tropical ***************** on 09/30/22.  Prior to this event, records indicate the last power outage was on July 22, 2021, and not reported by the customer.  The last outage reported by this customer was 04/15/2020.  We encourage all of our customers to report via our company app or online at Report Outage or Emergency | Virginia | Dominion Energy. 
  
  Unfortunately,this event was a result of damaged overhead conductors during a major weather-related event.  Dominion Energy does not provide reimbursements or refunds; however, encourages homeowners or renter to contact their insurance agency for any loss that *** have occurred.   

  Again,thank you for allowing us the opportunity to address the customers concern. If Customer Relations and Policy *** be of further assistance to you or the customer, please call us at **************.
  Sincerely,
  
  
  ************
  Customer Relations & Policy
  **********************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The department of social services issued cooling assistance in the amount of $600 in July, 2022. So in July I had no payment due, the next month August there was a balance forward of a credit again no payment due. September 26, I called the automated machine saud I had a credit og ******, the new bill came out today September 27,2022 which had a balance of $118. I called and the representative told me, I had a balance of over $1000. When I inquired how she hung up. This isnt new Dominion swallows any assistance that social services issues. But now not only do I have a balance over $1000, they are increasing my budget bill from $140 to $296 a month. This is criminal

  

  Business Response

  Date: 10/17/2022

  Better Business Bureau,
  
  Thank you for the opportunity to investigate this customers concern regarding the applied cooling assistance.  We regret the issue the customer explained in their contact to the Better Business Bureau.

  
  Our customer is on the budget billing program and the payment made by the energy assistance agency was applied to the monthly amount due.  The account balance on the budget billing plan differs from the monthly amount due. The budget amount is reviewed and adjusted on an annual basis.  Monthly budget bill amounts are based on the average of the previous 12 months of usage at the property.

  
  Again,thank you for allowing us the opportunity to address the customers concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at **************.
  Sincerely,
  
  
  Customer Relations & Policy
  **********************
  

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment mid August and had requested Dominion Energy to shut off services on 31 August through their online portal. After seeing Dominion Energy had failed to shut off services, I called their customer service number and disputed the charges and requested to have services disconnected again. I was told the bill was going to be backdated and adjusted to reflect when services should have been shut off (I was told earliest they can do is 1 September). I received the final bill today for more than what it was last week. When I called Dominion Energy to dispute the bill again, I was told that I will be responsible for services between 1 September and 23 September even though this was a mistake on Dominion Energies end. I am separating from the military and have since moved from Virginia. I understand mistakes are made, but I shouldn't be responsible for them. All I ask is for Dominion Energy not charge me for services that I did not use.

  

  Business Response

  Date: 09/28/2022

  Better Business Bureau,

  We researched the customer's concern and found that there was no request to end service until 9/22/22 which was effective as of 9/23/22. Dominion does not back-date service end requests by the current customer. When we spoke to the customer we advised to contact the landlord to request that the landlord take responsibility for the charges when the customer no longer lived at the residence. 

  If the landlord calls and requests a back-date we can place the charges in the landlord's name for the time between 8/31/22 and 9/23/22 as the customer requests. Until such time, ********************'s position is the same. If the customer wishes to discuss the issue further, the phone number is below.

  Respectfully Submitted,

  Customer Relations & Policy

  **************

  **************

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  
  
  
  
  

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is only ine power service provider in Northern Virginia, Dominion power. I have had an account with them since 2010 spread over 3 addresses. 9 yrs was the longest at one location I recently move and setting up an account that will transfer. They are charging me a securoty deposit where i had never had to do this before. Please keep in mind i have been a customer since 2010. In terms of risk aversion, which is what this is, this makes absolutely no sense and there is no recourse since they have the market. There is no competiton for them here. So customers are left to **** it up. This is purely taking advantage of the current climate.

  

  Business Response

  Date: 10/11/2022

  October 11, 2022
  

  Better Business Bureau,
  

  Thank you for bringing this customers concern to our attention.  We appreciate the opportunity to research and investigate further.

  
  As a public utility,Dominion Energy is required to adhere to certain credit policies which are either mandated or approved by the Virginia **************************** that regulates us.  With regards to deposit requirements, the policies are designed to safeguard the company as well as our rate payers against unforeseen loss of revenue.

  
  Since Dominion Energy does not have access to a customers credit rating with the three major credit bureaus, the company uses an internal utility credit scoring.  As a result, their internal credit rating is a direct representation of their pay history with Dominion Energy. 

  
  Residential Security Deposits are requested at the time of initial application for service unless the customer has an established satisfactory credit history with our company within the last twelve months. 

  Our investigation has disclosed that the security deposit was assessed in accordance with our Policy and Procedures and therefore is not eligible for a waiver.  The deposit will be eligible to be applied back to the customers account or refunded upon request, with simple interest, when the account reflects at least 12 months of on-time payments, after the final deposit installment is paid.

  
  If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.

  
  Sincerely,

  
  *********************
  Dominion Energy
  Customer Relations & Policy.

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per their own words Residential Security Deposits are requested at the time of initial application for service unless the customer has an established satisfactory credit history with our company within the last twelve months.

  This would not have been an initial application; it would have been to stop a service at one location and start at another with overlap.  I have had the same account number historically over the past 13 years.  
  
  Regards,
  
  *********************
  
  
  
  

  
  

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion Power and solar panels. If you add solar panels to your home watch what happens, this is my story, I went through the process of adding solar to my home, and it took them 2 weeks to approve the hookup and install the reverse meter. Note* If they install a meter, they do not record the usage and they estimate what they think you owe and have u pay that. From this point on standby. They should be installing a smart meter on your home so they can see what you produce vs what you use. In my case they did not, they installed a reverse meter. It runs backward it starts at ***** and they do not reconcile the account. This will cost you. Now it is summer, my system is making more than I am using, Dominion has frozen my bill for months. I was never given my credits for excess power produced. My bill read a reading of **** kwh from March to August. My meter reading was at **** kwh when replaced. I called and asked them to come read the meter they did not. If you are consuming power off the grid they want payment to the, Milli-amp-second come bill time each month. If they owe you, they let it ride. I became concerned because I understand how electricity works. At peak hours they charge more and during off hours they charge less. Solar panels produce during peak hours. Dominion would prefer not to pay me for producing peak hour electric, letting the bill ride means, when they finally get around to paying me, energy prices will be low or if Im not alert, they will not credit me at all. I had to pay them each month or they would have cut off my service, I deserve the same. I feel like the big kid roughed me up and stole my nickel. We are only talking about **** kwh, but Dominion had no problem charging me for **** kwh that I didn't use. Adding that to the **** kwh that I produced, and they stole more than **** kwh that I produced. Be vigilant and aware of these things,

  

  Business Response

  Date: 09/19/2022

  Better Business Bureau,

  The customer was initially given a bi-directional (***) meter after solar installation and approval. Prior to Smart Meter (***) deployment in Dominion's service area all customers received this type of meter which reads kWhrs delivered and received. If a new solar customer does not wish to wait for an *** meter they must apply for a Time-of-Use (TOU) rate or other rate that requires the *** meter. Customers receive credit for over-production but cannot see it on the bill. They also cannot see daily readings or received/delivered. That does not mean credit is not being given. This has been the process for solar customers for years prior to the current *** initiative. 

  TOU rates are based on peak and off-peak usage as the customer has stated.

  It is important that the customer know that not all service areas have the infrastructure for *** meters so there are customers that will not have *** meters for some time. Dominion was initially limited as to the number of *** installed per VA **************************** requirements. This customer is now in the service area and the *** was installed as quickly as possible.

  Customer Relations & Policy actually expedited the install the week of Aug. 15th when the customer filed a complaint with our offices. All Virginia Beach customers have just begun to get *** whether they have solar or special rates. All customers will eventually have ***.

  There is no refund due to the customer. The bill now reflects credits that have been given since the customer got the bi-directional meter.

  Please note the previous complaints attached to the complaint were not sent to Dominion Virginia Power so we were not given the opportunity to response. 

  If the customer wishes to discuss the issue further our office phone number is below.

  Thank you,

  Customer Relations & Policy

  ************** or **************