Reviews
This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 160 Customer Reviews
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Review fromA L L
Date: 04/13/2024
1 starI called to have power turned off due to having to move. I got power of attorney of other party. And they claimed they didnt receive it. So they kept services going and are now trying to make me pay for services for 3 months I wasnt living there. They did finally receive power of attorney and manager of customer relations contacted me and said ** still have to pay the past due. So ridiculous when I had already lost my home and everything. And did exactly what they asked of me. So Disappointed.Review fromJohn G
Date: 03/28/2024
5 starsEasy process. Everything explained. All events handled quickly and completely. Very friendly easy to reach
Dominion Energy Virginia
Date: 04/03/2024
Dear Better Business Bureau,Thank you sharing our customer's experience, we appreciate receiving this wonderful feedback. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers. Should there be any further questions or concerns, please feel free to contact us.Sincerely, Customer ****************** **********************Review fromLaura G
Date: 03/26/2024
1 starDominion Power just cut off my power when I got home without one text message or email absolutely nothing not even mail at the address I asked for the mail to start going. Over the winter the bill was extremely high and they never cut it off but this low bill I miss one time because the weather had warmed up they decide to cut off. Funny how judgemental this company is. You can keep bills stacking in the winter but in spring and summer pay it or we cut it off. Two faced Dominion that is not good customer services that is disgusting. I'd like corporate to read this also and know I asked for my ********** to that address I requested wherever you supposedly say you mailed it, did not come to what I requested. Turn my power back on.Dominion Energy Virginia
Date: 04/02/2024
April 2, 2024 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.Please note that Dominion Energy does not directly call or email regarding the amount owed on a given account. If one should receive contact in such a manor, they should consider it an effort to commit fraud regarding their personal and/or account information. Notification(s) regarding the status of the account are disseminated via a note on the monthly billing and/or a separate notice in the mail. Our records show that the notice in question was mailed to the address of record on March 8, 2024. The alternative address preferred by the customer was updated on the account per their notification on March 27,2024.Customers also have the option to set various usage/threshold alerts to receive by text or email. Such options are self-serve features available through our online service. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.Sincerely,********************* Dominion Energy Customer *******************Review fromJoel E
Date: 03/25/2024
5 starsBest business for solar panel installation. Good price and on time. Always available for questions.Dominion Energy Virginia
Date: 03/27/2024
Thank you for your feedback. We partner with solar energy providers to provide a positive customer experience. It is always great to hear that we have been able to meet our customers expectations. We appreciate you taking the time to write and share your experience. Dominion Energy VirginiaReview fromLauren H
Date: 03/13/2024
1 starNeeded a breaker panel replaced to prevent a fire risk and called for drop service. Dominion was a no show on two separate instances with no communication prior to the appointment time. They don't provide a call back number to the joke of a team that performs the service so you have to call the main ************************************************************************************** route. After an hour I called back and talked to someone else who said no technician was coming and the previous support agent shouldn't have told me otherwise. When I asked to talk to a manager or someone who can explain what next steps were beyond "wait for a technician that's not going to show" I was placed on eternal hold until the line disconnected. Their laziness and stupidity poses a threat to public safety. Zero stars should be an option.Dominion Energy Virginia
Date: 03/18/2024
We appreciate hearing from our customer to voice her concerns. It is always disappointing to hear we have not met our customer's expectations. I called and left a message for **************** to offer assistance with the work she requested. Customer ****************** will directly handle the inquiry for her.Review fromBrian W
Date: 03/01/2024
1 starWe switched to solar. We checked our electric bill for two months with Dominion it showed we owed a zero balance. Then we get hit with a $800.00 bill now their saying we owe $1,000. Plus they came and changed our meter outside our home with no notice that they were doing so. We check and make sure our bill is paid so when it showed zero balance for two months we called, they said that was correct, then bam, and $800.00 bill. Now saying we owe over $1,000?! This is ridiculous!Dominion Energy Virginia
Date: 03/08/2024
Dear Better Business Bureau,
Thank you for the recent review. We apologize for any inconvenience this may have caused but we are working to resolve. Our customer has received the assistance of one of our agents to better understand - or correct - the matters at hand. If it is found that billing is incorrect, we will make the appropriate corrections. If, after research and review, the billing is found to be correct, we will work with our customer on payment options.
Again, thank you for the ability to assist and address your concerns.
Review fromMichelle B
Date: 02/15/2024
1 starDisgusting company!!! Dropping trees on our property and leaving them for us to clean up. They say they have the right to do that. Took about 70 trees from our property and gave us a third of what we were promised for them!!! Loud equipment right outside my bedroom window before the sun comes up. Not to mention what they have done to the wetlands and the habitats they've destroyed. Absolutely disgusting!!!!Dominion Energy Virginia
Date: 02/27/2024
Better Business Bureau.Thank you for the opportunity to review the customers concerns. We regret the issue that was explained in the BBB communication. We have attempted to communicate by phone and by email.Again, thank you for allowing us the opportunity to review this matter.Dominion EnergyReview fromOD M
Date: 02/14/2024
1 starShould be absolutely ZERO stars. Dominion Energy is a straight up thief and a bully! They Charge whatever outrageous amount they want knowing there is NOTHING you can do about it but pay it or have no electricity. Nearly $500 for 1 billing cycle Jan 11 thru Feb 9th is straight up robbery. And customer service is a joke! I guess they think speaking with a rude, condescending tone is professional courtesy. Absolutely ridiculous. I pray we get some serious electric company options to get rid of or at least humble dominion energy.Dominion Energy Virginia
Date: 02/16/2024
February 16, **** Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.We certainly understand the customers concerns as no one wants to pay for more electricity than they feel they have used. Therefore, upon receipt of this request the account was thoroughly reviewed to assure billing accuracy. When Dominion Energy is contacted regarding high bills, we attempt to help explain the usage. However, we are not always able to do so due to a variety of factors. Some of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in question. In most cases, a decrease in average temperature can attribute to an increased amount of electricity used for heating and cooling. This is because the heating/air conditioning unit and the water heater combined, account for almost 60% of the monthly billing in a home. This is the case whether the home is occupied or not. As a result, a customers annual billing will increase drastically in the winter and summer when the unit is utilized the most. The billing decreases accordingly in the fall & spring as the appliance that uses the most energy is running less frequently or not at all.Please note that the wiring from the meter base to the home and the appliances inside are the responsibility of the property owner. As a result, once we have confirmed there is no issue with the equipment on the company side of the meter, we can only provide tips of how to manage usage and look for signs of issues to help mitigate avoidable increases.Review of the account in question confirms the pattern of usage as described above with the billing during the same time frame (winter season) reflecting very similar usage historically. With that said, the most recent bill is slightly lower in usage than the same billing cycle the previous year. With no indicators of an issue on the company side of the meter there are only two possible conclusions. Either the billing in question is the result of actual usage or the possibility of an issue with the appliance(s) inside the home needs to be considered.If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.Sincerely,********************* Dominion Energy Customer *******************Review fromThomas F
Date: 02/14/2024
1 starPoor ***************** Heads up to all. If you change your banking information, get a confirmation number about the change, delete the payment method on the account, they will still charge the deleted payment method for that month. This was done over a week in advance.For me this caused an over draft fee on the deleted payment method. There is no alert that this will occur. If you are newly married and joining banks, make sure to leave some money in the old bank account so you will not loose money. The new payment method will not be charged until the next billing cycle. They can not help you with this either just a sincere apology.Dominion Energy Virginia
Date: 02/15/2024
We reached out to our customer by phone to offer assistance. We wish to resolve our customer's concerns and make right any error on Dominion's part.Review fromTeresa G
Date: 02/09/2024
1 starI lived in an apartment in ************, **, from July 2022 through July 2023. My final closing bill reflected a balance owed to me of $85.57. I have contacted the company three times since moving out (Aug, Sept, and Nov of 2023). I was initially told the check was in the mail, then told they had upgraded their accounting system and were having system issues, then on the final call I was told the check was estimated to be mailed by Nov 14th. No check has ever come. After reading the review immediately below mine, I can see I am not the only customer who has experienced this. I sincerely hope BBB will be able to intervene and recoup funds owed to every customer experiencing this. Had this been a case of me owing them money, I have no doubt my power would have been cut off within a couple of months. This is absolutely shameful for a large company that has been in business for over 100 years. I am so glad I am no longer living in VA where I have to use their services.Dominion Energy Virginia
Date: 02/21/2024
We found an issue with the system not generating the refund properly. I left a voice message for our customer today so that we can sincerely apologize for the delay and then monitor the account until the refund is received by the customer.Sincerely,Dominion Energy Virginia
Date: 04/10/2024
We attempted again to send the refund to ************** with no success. As a result we sent the payment today by *** Next Day Air@. We apologize for the frustration this has caused our customer and have posted a Good Will credit to the account prior to refund to acknowledge this.
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