Reviews
This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 157 Customer Reviews
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Review fromAndrea B
Date: 05/10/2024
1 starAndrea B
Date: 05/10/2024
Deceptive practice of not returning customer deposits.Per Virginia law, a utility company may not hold a deposit longer than 1-year, and per Dominion's written policy, your deposit will be returned after 12 months of on-time payment. Yet, Dominion held onto my deposit for 17 months, and only acknowledged they'd start the process to give me my deposit back after I called their Customer Service 3 times. That was no small feat because it's nearly impossible to get a human on the line due to their phone software's limited prompts and auto-recorded statements that don't let you ask for a representative like most other companies' customer service lines do.I filed a complaint with Virginia's **************************** (part of the state's ******** of ****** Utility Regulation) to report what happened with me, and would recommend that anyone else having a similar experience with Dominion Energy's deceitful practices contact the Virginia SCC as well. (*******************************************************************)For the record, I know there are contingencies with customer deposits being held due to a customer's failure to make on-time payments or poor credit, but neither of those applied in my case. Dominion Virginia is a straightforward shady company; just ****** their decades-long over-billing practices that got them in trouble. I look forward to them being accountable for their unlawful over-holding deposits practice as well.
Dominion Energy Virginia
Date: 05/17/2024
May 17, 2024 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.Upon receipt of this notification, we immediately reviewed the account accordingly.Our policy regarding account deposits states that a given deposit will be eligible to be applied back to the customers account or refunded upon request, with simple interest, when the account reflects at least 12 months of on-time payments, after the final deposit installment is paid. Per these requirements the customers twelve-month time frame did not begin until 3/2023 (after full payment of deposit was received). The most recent bill was for the March through April billing cycle. The deposit in question does not become available for refund and/or application to the account until the conclusion of the billing cycle for the twelfth month. The current billing cycle that began on 4/27/24 (not yet generated) is the first that the deposit in question would be available to be released. It was actually applied to the account on 5/10/24. The customer currently has a credit balance on the account as of result (deposit + interest usage from April 2023 bill).Although the bill physically showing the applied deposit will not generate until later this month, the customer may allow said credit to remain on the account or request a refund check accordingly at this time.Our investigation has confirmed that the deposit in question was processed as mandated/intended. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.Sincerely,********************* Dominion Energy Customer *******************Review fromElisabeth H
Date: 05/08/2024
3 starsElisabeth H
Date: 05/08/2024
Why was I charged a whole $10. more in one month, that has never happened before, that's sick.Dominion Energy Virginia
Date: 05/30/2024
Dear Better Business Bureau,Thank you for your inquiry/review. Your billing for the month was based on actual usage and consumption. I do apologize for any inconvenience this may have caused you, but our customer service center is available to speak to you more in depth regarding your bill if you would like to make contact. The phone is 1-866-DOM-HELP ***************).Sincerely,Dominion Energy Customer ******************Review fromCh W
Date: 05/06/2024
1 starCh W
Date: 05/06/2024
will shut you off after 10 plus years of service for 200 dollars when the account has never been past due of 45 days. garbage customer service. cannot wait to get somewhere else and away from this monopoly companyDominion Energy Virginia
Date: 05/09/2024
Dominion never wants our customers to be without power. However, payment in full is expected for each invoice presented. Review of the account shows a consistent pattern of balances carried forward. Consequently, the customer's internal credit scoring was such that the most recent balance warranted a disconnection notice. The balance was not paid by the date shown on the notice which resulted in an interruption of service. In the event our customer is unable to pay an invoice in full in the future, we offer payment plans. These can be requested on our website or by calling our helpline.Review fromBrandon F
Date: 05/03/2024
1 starBrandon F
Date: 05/03/2024
They were "unable" to read my meter for 4 months, and now I just got hit with an $800 bill because they can't do their job. I get that it's the power I used for nearly half a year, but how am I supposed to budget for this if they bill so erratically? I got a bill in September, after starting service in June, then again in December, then now in May. They have no idea why they can't read my meter, nor offer any sort of explanation as to why, but apparently I'm just supposed to be ok with them billing me whenever they feel like it. I would love to chart my usage and try to figure out ways to be more efficient, but they don't allow that because their "smart meters" are apparently unreadable for reasons that they assure me no one knows. I hate that we can't choose power companies, these monopolies hurt the users so bad yet there's nothing we can do about it. Never have I had so many issues in getting a company to take my money in a timely manner.Dominion Energy Virginia
Date: 06/05/2024
Better Business Bureau,
Thank you for the opportunity to investigate this customer’s concern. Dominion Energy has communicated with our customer.
Again, thank you for allowing us the opportunity to review this matter.
Dominion EnergyReview fromLaShayda D
Date: 04/23/2024
1 starLaShayda D
Date: 04/23/2024
Paid a disconnect notice on time to still wake up with no power. The worst power company and it's the only one here. Disgusting!!Dominion Energy Virginia
Date: 04/24/2024
Dear Valued Customer, I have reviewed the account and see the payment made. I have credited back the reconnection charge which you can see on your balance when you view your account online. At *******************************************, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers. Should there be additional questions regarding this matter, please feel free to contact our office at ************** for 24/7 support. Sincerely, Customer ******************Review fromLauren S
Date: 04/16/2024
1 starLauren S
Date: 04/16/2024
I had my account transferred for a move back In Feb. Dominion didn't complete the transfer and instead completely closed my account. They then sent my electric bill for the new apartment to my leasing office. The leasing office is charging me a fee to process the payment. I asked Dominion to just charge the back pay to my account and confirmed I can pay in full today. They said the only way they could do that was to turn off my power for 2 - 3 days. I'm remote employee and can't go without power. So now I'm forced to pay a fee to my leasing office that I can't afford all becuase Dominion didn't do their job correctly, and said they would turn off my power if I wanted to pay the back payment through my account.Dominion Energy Virginia
Date: 05/20/2024
Better Business Bureau, Thank you for the opportunity to investigate our customers concerns. We regret the issue the customer explained in their contact to the Better Business Bureau. Dominion has contacted the customer and provided a detailed breakdown. Again, thank you for allowing us the opportunity to review and research this matter.Sincerely,Dominion Energy VirginiaReview fromLandon S
Date: 04/16/2024
1 starLandon S
Date: 04/16/2024
Dominion has got to be the worse l have ever seen l got a disconnect notice for a $1.43!!! I was told it was a late fee....UNBELIEVABLEDominion Energy Virginia
Date: 04/23/2024
Dear Valued Customer,We apologize of any inconvenience or missed communication that was received on our part regarding the billing statement. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers. We show that communication has been provided by our ****************************** again we apologize for any inconvenience. Should there be additional questions regarding this matter, please feel free to contact our office at ************** for 24/7 support.Sincerely, Customer ******************Review fromA L L
Date: 04/13/2024
1 starI called to have power turned off due to having to move. I got power of attorney of other party. And they claimed they didnt receive it. So they kept services going and are now trying to make me pay for services for 3 months I wasnt living there. They did finally receive power of attorney and manager of customer relations contacted me and said ** still have to pay the past due. So ridiculous when I had already lost my home and everything. And did exactly what they asked of me. So Disappointed.Review fromJohn G
Date: 03/28/2024
5 starsJohn G
Date: 03/28/2024
Easy process. Everything explained. All events handled quickly and completely. Very friendly easy to reachDominion Energy Virginia
Date: 04/03/2024
Dear Better Business Bureau,Thank you sharing our customer's experience, we appreciate receiving this wonderful feedback. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers. Should there be any further questions or concerns, please feel free to contact us.Sincerely, Customer ****************** **********************Review fromLaura G
Date: 03/26/2024
1 starLaura G
Date: 03/26/2024
Dominion Power just cut off my power when I got home without one text message or email absolutely nothing not even mail at the address I asked for the mail to start going. Over the winter the bill was extremely high and they never cut it off but this low bill I miss one time because the weather had warmed up they decide to cut off. Funny how judgemental this company is. You can keep bills stacking in the winter but in spring and summer pay it or we cut it off. Two faced Dominion that is not good customer services that is disgusting. I'd like corporate to read this also and know I asked for my ********** to that address I requested wherever you supposedly say you mailed it, did not come to what I requested. Turn my power back on.Dominion Energy Virginia
Date: 04/02/2024
April 2, 2024 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.Please note that Dominion Energy does not directly call or email regarding the amount owed on a given account. If one should receive contact in such a manor, they should consider it an effort to commit fraud regarding their personal and/or account information. Notification(s) regarding the status of the account are disseminated via a note on the monthly billing and/or a separate notice in the mail. Our records show that the notice in question was mailed to the address of record on March 8, 2024. The alternative address preferred by the customer was updated on the account per their notification on March 27,2024.Customers also have the option to set various usage/threshold alerts to receive by text or email. Such options are self-serve features available through our online service. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.Sincerely,********************* Dominion Energy Customer *******************
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