Reviews
This profile includes reviews for Estes Express Lines's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 755 Customer Reviews
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Review fromThomas W
Date: 08/10/2024
5 starsThomas W
Date: 08/10/2024
Great experience with these guys . Highly recommend them to anyone needing delivery services. Clean trucks and happy energetic workers means alot. They have them both
Estes Express Lines
Date: 08/13/2024
Thank you so much for your kind words. We're happy to hear the details of your positive experience.Review fromAshley O
Date: 08/09/2024
1 starAshley O
Date: 08/09/2024
My delivery was not picked up on time initially, then it took a week and a half to be delivered after delivery date updated 3 different times. To top it all off, my delivery showed up very damaged. A family heirloom dining table built by my grandfather- the top is deeply and severely scratched in multiple places, despite the table being packed in a crate. I watched the delivery driver unload it from the truck and I cringed the entire time. He was so rough with it, that the crate started breaking. He dont care. I paid $1000 for this delivery, front door delivery, and I ended up with my item damaged and it was NOT delivered to my front door. I had to pay to have my maintenance men carry this item to my door. 0/10. I will be leaving reviews on my experience with Estes wherever I can. I absolutely overpaid for this service.Estes Express Lines
Date: 08/13/2024
We are truly sorry, and we want to assure you that this is not the customer experience we aspire to. Please email us at ************************************************************, so we can research what happened.Review fromSa S
Date: 08/05/2024
1 starSa S
Date: 08/05/2024
If I could give less stars I would. NOT reliable-ZERO customer service integrity. ********************** was scheduled for 8/1 (2 boxes from ************ Then next delivery was due 8/2 between 10A-2Pdelivery was late, and only 1 box arrived. Driver spoke ZERO English-talked to someone the driver called but wouldnt give me their name/# for reference. I requested a call or text for notice of delivery because I took time away from my work schedule. ZERO communication on day of delivery except a generic text w the original timeframe (which had already passed). I asked the whereabouts of the 2nd box-driver nor the man on the other end of the phone could answer my questionsthey also offered NO other guidance. HORRIBLE customer service! ********** was informed and so was my credit card company.Estes Express Lines
Date: 08/06/2024
We understand your disappointment. Its important to us that our customers are satisfied with our ******************** and were sorry we missed the ***** Please email ************************************************************ so we can assist you.Review fromSteve B
Date: 08/05/2024
5 starsSteve B
Date: 08/05/2024
Highly recommend Estes. Item arrived on time and in perfect condition. Good communication on status from date of order to delivery date. Driver was friendly, courteous, careful in unloading heavy item from truck, skilled in use of pallet ***** and went out of his way to make sure item was placed exactly where I needed it in the garage. Thank you!Estes Express Lines
Date: 08/06/2024
*****, thank you so much for taking the time to share your experience! We work very hard to make sure that we are offering the best experience.Review fromTAMMIE S
Date: 08/05/2024
5 starsTAMMIE S
Date: 08/05/2024
The ******* MS terminal 075 is the best terminal to work with. ***************** dispatch and the drivers are all very attentive to every detail and request.Estes Express Lines
Date: 08/09/2024
We are so happy that you enjoyed your experience, ******! Thank you for the great feedback.Review fromRobert W
Date: 08/03/2024
5 starsRobert W
Date: 08/03/2024
This was my second delivery from Estes from different retailers. Estes and the retailers were flawless. Many years ago when I was a retailer serviced by ******* and received hundreds of deliveries by Estes without any problems. Over 50 years ago and I still remember that drivers name. Every person I dealt with with Estes was top notch and some are still friends. Estes would be my choice first. Period.*****************************Estes Express Lines
Date: 08/05/2024
Thank you so much, ******! We are so appreciative you took the time to leave us such a positive note. We look forward to your continued loyalty!Review fromArend C
Date: 08/02/2024
5 starsArend C
Date: 08/02/2024
The Estes delivery driver and team were professional, caring, and courteous. Estes delivered exceptional customer service.Estes Express Lines
Date: 08/05/2024
Thank you so much for taking the time to share your positive feedback, *****. We truly appreciate our customers and your business!Review fromRobert P
Date: 08/01/2024
5 starsRobert P
Date: 08/01/2024
My company have been using ESTES primarily for all our shipping and have been satisfied with the service and always enjoy the professionalism of all their drivers.Estes Express Lines
Date: 08/05/2024
We are thrilled to have you as a valued Estes customer, ******! Thank you for sharing your kind words with us - it means so much to our entire team. We look forward to serving you again soon!Review fromSharon W
Date: 08/01/2024
5 starsSharon W
Date: 08/01/2024
Very happy with a prompt and positive experience. First experience with Estes and was pleased the delivery came days sooner than I expected and arrived at 11:10 when my window for delivery was between 11-6.Driver was professional and helpful.Estes Express Lines
Date: 08/05/2024
We are so happy that you enjoyed your experience, ******! Thank you for the great feedback.Review fromKaelan C
Date: 08/01/2024
5 starsKaelan C
Date: 08/01/2024
The delivery driver was at the end of his day. I was his last stop. Despite that he delivered the final stop with cheerful courtesy. He is the kind of person any company would be proud to have representing themEstes Express Lines
Date: 08/05/2024
We are thrilled to have you as a valued Estes customer! Thank you for sharing your kind words with us - it means so much to our entire team. We look forward to serving you again soon!
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