Reviews
This profile includes reviews for Estes Express Lines's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 754 Customer Reviews
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Review fromRich C
Date: 11/05/2023
1 starRich C
Date: 11/05/2023
They destroyed my flooring and delivered it. Nobody sad a thing
Estes Express Lines
Date: 11/06/2023
****, thank you for letting us know about this situation. Could you please email us at **************************** with your PRO number so we can get to the bottom of this for you? We want to help. Thank you.Review fromCarla C
Date: 11/04/2023
5 starsCarla C
Date: 11/04/2023
You guys communicated very well. I was given a call the day before. The driver was very nice and efficient and delivered my very large sink/countertop safely. It was in perfect condition and I am so happy with your service. I cannot express enough how nice the driver/delivery guy was! Good job everyone!Estes Express Lines
Date: 11/06/2023
*****, thank you very much for such a great review! We work hard at Estes to offer the best service in the best possible environment!Review fromHeather H
Date: 11/04/2023
5 starsHeather H
Date: 11/04/2023
Driver was super friendly and delivered my pallet to the exact spot I wanted. Excellent service!Estes Express Lines
Date: 11/06/2023
*******, thank you so much for your review and for taking the time to share your experience! We work hard at Estes to meet expectations like yours and are happy to hear we hit the mark.Review fromSD G
Date: 11/03/2023
5 starsSD G
Date: 11/03/2023
I ordered from ********** dot com. Their supplier chose Estes. The driver did a good job on the delivery in my absence.Estes Express Lines
Date: 11/06/2023
Thank you for the wonderful review! We’re happy your shipping experience went so smoothly. We love being able to provide great service to amazing customers like you. Thanks again!Review fromBlanca R
Date: 11/02/2023
5 starsBlanca R
Date: 11/02/2023
I cant thank you enough, the young man who handled the huge box did very well in a timely manner and made it so easy for us to get the box , since we live away from the main road. That box is over 400 lbs and he managed to get it as close to our house as possible. Thank you again!!Im a very satisfied customer, and that young man was polite and respectful!Estes Express Lines
Date: 11/03/2023
******, thank you so much for your kind review. We're happy to hear the details of your positive experience. We will make sure that the driver gets the credit he deserves!Review fromNadine H
Date: 11/02/2023
1 starNadine H
Date: 11/02/2023
ZERO STARS. Left a 322lb piece of furniture in the middle of my grass, didnt ring the doorbell or let me know they arrived. I had to hire another mover to move the item into the garage, which should have been done by them. This has been the worst delivery experience Ive ever had. Youll pay for delivery twice with this company and they didnt care or try to resend a deliverer.Estes Express Lines
Date: 11/03/2023
******, we appreciate you taking the time to give us your feedback. If you send us with your shipment PRO number or other identifying information to ************************************************************, we will be able to research what went wrong. We value this kind of input and use it to find ways to improve our processes. We apologize for any inconvenience we may have caused.Review fromSherry C
Date: 11/01/2023
5 starsSherry C
Date: 11/01/2023
Exceptional service, came the day and time scheduled. The delivery driver was awesome very courteous and respectful.. **** care in placing my delivery in a pllace that would work for me. He is someone you want to keep. I would reccomend him to anyone. Thank youEstes Express Lines
Date: 11/02/2023
******, thank you so much for your kind review. We're happy to hear the details of your positive experience. We will make sure that the driver gets the credit he deserves!Review fromCaroline M
Date: 10/31/2023
1 starCaroline M
Date: 10/31/2023
You send a driver with no team members with ****lb package. No parking preparation. No unloading off truck. Dumped on public busy road. Left garbage. 3 hours late. Telephone staff rude, condescending and unhelpful. Neighbors watched stunned at the in incompetence. Hope I never have to ever experience this debacle or your company ever again.Estes Express Lines
Date: 11/01/2023
********, we do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your account and PRO numbers to ************************************************************ so we can get this to the right department to assist.Review fromYve S
Date: 10/30/2023
1 starYve S
Date: 10/30/2023
****** was rude and visibly angry, and not careful with product. I had been asked during scheduling if Friday worked and I said yes but only either early morning or after 1pm - otherwise a different day because I had an important appointment at 11:30 in Columbia. ********* actually put me on hold for a moment and came back to say driver could come between 1-5pm. I said fine. Scheduler asked where I wanted the boxes. I said back of the house. ********* said fine.Friday 10:30am I was about to drive a seriously injured dog to Columbia for his (expensive, scheduled) treatment. Driver called to say he was 15 minutes out. I was stressed out.At 10:45 was at end of driveway. I said I would take one end of the 8 (long, 55lb) boxes. We walked it around to the back of the house. At truck, driver piled a 2nd box on top of first then yanked stack out of truck. I stopped him just before boxes crashed to ground. I said I can't carry two. He took top box, said "I got it", took to back. I went inside to get dolly. When I came out, boxes were left by road. ****** said he was running late and left. I had nobody to help me move them under cover in back. They got rained on.Estes Express Lines
Date: 10/31/2023
We do apologize as this is not the level of service we expect you to receive. We'd like to look into and resolve this with you. Please email your account and PRO numbers to ************************************************************ so we can get this to the right department to assist.Review fromAshley A.
Date: 10/29/2023
1 starAshley A.
Date: 10/29/2023
On the day our movers were scheduled to show up, I started worrying after the *** was from 8am-12pm and it was 12 pm and heard nothing. My fianc and myself tried calling with no answer. Website stated they were having IT issues and to email them. I received an email back stating they had to cancel THE *** THEY WERE SUPPOSED TO BE THERE! Although a contract was signed, it seems unreasonable and unacceptable that if I cancel - I pay a fee; however when they cancel I dont get reimbursed the additional cost I had to pay to scramble last minute to get movers! It caused so much additional stress and cost to move cross country because of an incompetent business.Estes Express Lines
Date: 10/30/2023
******, were truly sorry to hear about your negative experience. We value your business and want to help resolve this issue. Please email your PRO number to ************************************************************ so we can help.
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