Reviews

This profile includes reviews for Estes Express Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Estes Express Lines has 65 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Estes Express Lines

  3901 W Broad St Richmond, VA 23230-3962

  
• 

  Estes Express Lines

  PO Box 25612 Richmond, VA 23260-5612

  
• 

  Estes Express Lines

  105 Lehigh Ave Lakewood, NJ 08701-4527

• 

  Estes Express

  6459 Allen Rd West Chester, OH 45069-3848

• 

  Estes Express Lines

  5375 E 56th Ave Commerce City, CO 80022-3828

Review Details

• Review fromAmber C

  Date: 12/22/2022

  5 stars
  After trying to purchase this same item from Amazon and having extreme difficulties getting my item through their shipping company. I canceled my order and went through Lowes instead. I was pleasantly suprised they delivered my package 4 days before expected delivery date, and right before a major storm! The driver was friendly and helped me get the package onto my porch, despite how heavy it was and even offered to help me get it into the house, which I declined, but it was nice that he offered. I would highly recommend this Estes for any of your shipping needs.

• Review fromKels P.

  Date: 12/22/2022

  1 star
  I called Estes on Thursday, 12/8/22 at 3:21 pm EST to check the status of my delivery. On my original shipment order I had specified no deliveries could be accepted on 12/9/22 after 4 pm. When I called, the woman couldn't give me any infomation about my delivery other that I should be receiving a 24 hr notice call soon for Final Mile delivery; they should also provide a 4 hr window. The woman offered that she could also notate on the account for a 30 minute prior to deliver call. I never received ANY communication about our delivery until AFTER it was delivered during the time frame I had specified NO DELIVERY (notified delivered via text). We did NOT receive a phone call, a 4 hr window, or a 30 minute prior call. For some reason it was never notated in my account to call 30 min prior to either: ***** checked the account around 8 pm 12/9/22 EST and verified it had never been added by woman on 12/8/22 @ 3:21 pm; she said 3rd party should have called too. We found 2 softball sized holes/rips in our package that was delivered and moisture all over the outside of the delivery (rain). There is no excuse for the mutiple instances of negligence by Estes and the Final Mile delivery.

• Review fromSam R

  Date: 12/18/2022

  5 stars
  I was very pleased with the timeliness of the delivery and the condition of the package. The delivery driver was very courteous , pleasant, and friendly. 500 lbs. of product delivered to my front porch, amazing!! Thank you Estes!! Well done

• Review fromJoseph T

  Date: 12/18/2022

  3 stars
  Overall my experience with Estes has been good with the exception of one driver striking a tree, bending his rim and blowing the tire on my property. He then nearly flipped himself out of the forklift (muffit) attempting to deliver his cargo. ***** (last name unknown) was EXCELLENT! He would notify you when delivering and he would navigate his tractor trailer in my yard like it was a ***** Fit. My PROBLEM and BLAME goes to *********** This is why Estes didnt get a higher rating because I am unaware of the working relationship between the two. ********** is the named retailer to which I do business and not its individual vendors. ********** is who I blame for **** poor communication and logistics needed for accurate customer service. Their departments dont communicate to each other in the store and my orders have been cancelled or rescheduled without notification. They look at your order on the screen but are still clueless as to where the order actually is. New software and logistical management seems a simple cure to me. I have spent a very large sum of money on my project and have been very disappointed with deliveries. Im done with **********!

• Review fromJ. T.

  Date: 12/15/2022

  1 star
  Your review:If I could give negative number I would! Horrible customer service!! Called for a week no one returns calls . Emailed finally to get response. Was suppose to deliver Tuesday dec 13- no on showed or called. When I finally got ****** to call yesterday told her Tuesdays only delivery date that works-set up for dec 20. This morning our neighbor called to say we had a big pallet delivered in our front yard. No one home no signature they just dumped it!! Still have to see if damaged or ok but as I told ****** no one home until Tuesday.

• Review fromBrian H

  Date: 12/10/2022

  1 star
  I came home to find my *****. Range sitting in my driveway with no knowledge it was being delivered. Beyond frustrated and bent over that. I recently returned from vacation, thankfully it didnt just get dumped off while we were away. Fortunately I dont see any damage on it as it states on the box to inspect before accepting delivery. Clearly I had no choice in that. Not going to be using Estes if I can help it.

• Review fromRobert S

  Date: 12/09/2022

  5 stars
  Excellent delivery experience. To think of the logistics involved to get my product delivered is amazing. Delivery representative drop-shipped my order at my home in ********************. Much credit and gratitude to the hardworking truckers at Estes who keep America supplied and moving! I see their dedicated drivers on the road everyday. Thank you for all they do!!!

• Review fromDeborah C.

  Date: 12/09/2022

  5 stars
  I would trust Estes for any delivery in the future. They were on time, respectful of the property, careful with my item and very courteous to me. Absolutely an A+ experience!

• Review fromMariann G

  Date: 12/07/2022

  1 star
  Driver was nice and accommodating. Delivery was refused because of damaged. It happens but what really upsets me is that we were NOT notified the delivery would be today. If we were not home we would have been stuck with a damaged item. This company can only be contacted by internet. TERRIBLE CUSTOMER SERVICE.

• Review fromJulie L

  Date: 12/07/2022

  5 stars
  Estes was wonderful to work with!! They responded quickly to my emails about our delivery. The delivery driver, *****, was very friendly and curteous.