Business Profile
New Auto Parts
Advance Auto PartsHeadquarters
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Reviews
This profile includes reviews for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.4/5 stars
Average of 80 Customer Reviews
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Review fromRonald T
Date: 06/26/2023
1 starI purchased a new car battery for my vehicle from Advance auto parts ,and I only had it for 6 months I have to keep getting it charge up . I went to two different auto mechanics,and they told me that I have a bad battery which I purchased from Advance auto parts ,and they won't honor my warranty which is for 3 years I also have my receipt for it. I'm very disappointed with this company .Review fromLaura H
Date: 05/02/2023
1 starLaura H
Date: 05/02/2023
SWINDLERS! I do NOT recommend having a battery tested at Advance Auto. It doesn't matter if it is good or bad, they will slap a tester on it and say it's bad.
I took a dead lawnmower battery that had been stored for 2 years in AA. I am an older widow. I explained that I did not have a way to charge it and asked if they could see if they could charge and test it. He said he could. I asked how long it would take b/c I did not live in town and it was a 20 mile drive for me. He said 30 minutes!
I thought that sounded fishy but what do I know. Maybe they do have a way to charge a battery in a short amount of time.
I also told the guy I did not want to have to buy a new battery since I was going to try and sell the lawn mower it was going in. I just needed to get the mower started to move it from where it was.
He said, "I gotcha." He said that every time I said something to him.
I went back in 30 minutes and he said it was no good.
I had to drive back to town to buy a battery charger because the battery Advance Auto was quick to sell me, was dead too. BRAND NEW! I opted to go to a different auto part store b/c I really felt swindled by the young man at Advance Auto. I learned there that it would take much longer than 30 minutes to charge up a completely dead lawnmower battery. And they should be tested while charged for accuracy.
Older people are victims of fraud thru emails and phone calls daily. There is no reason a parts store needs to prey on us to. I did contact the company on facebook and they said they was sorry and they would use my complaint for training purposes. People on social security can't afford to train their employees!
I guess that sales rep meant it when he kept saying, "I gotcha."
Shame on this company.Advance Auto Parts
Date: 05/03/2023
Thank you for providing us with the opportunity to address the complaint that Ms. ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.
Thank you for bringing this to our attention. We will be reaching out to you to see how we can assist you further.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review fromjeanette p
Date: 04/11/2023
1 starjeanette p
Date: 04/11/2023
We bought a Motor from Advance Auto and they will NOT stand behind the warranty the motor has 24,000 miles on it and antifreeze is in the oil the only way that happens it a bad motor and they want us to spend thousands of dollars for testing that has nothing to do with the problem the motor has we gave $3500.00 for the motor and they want us to spend that and much and more and still not guarantee another motor or money back so they STOLD our moneyAdvance Auto Parts
Date: 04/12/2023
Thank you for providing us with the opportunity to address the complaint that Jeanette has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.
Any and all engines must be returned to the manufacture to process warranties. The warranties they carry are strictly through the manufacture and so they must be inspected before the warranties can be completed.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review frommark f
Date: 04/11/2023
1 starI went to Advanced Auto at **** ******** **** ** ********* ** to have a newer battery tested & was told it was no good. It is a new battery that was just purchased the week before. I took the battery to **** and they tested it and said it was good with no problems . I suspect that advanced auto was dishonest and just wanted to sell a battery . I suspect that **** **** did the same thing and I may test them the same way for their honesty . Thank you .Review fromTom R
Date: 04/02/2023
1 starTom R
Date: 04/02/2023
Same day delivery is a joke. Workers in the ******** store are very rude and need more training.Advance Auto Parts
Date: 04/03/2023
Thank you for your valuable feedback! Please call ************ option 3 if you would like to have this escalated to the field leadership team.Review fromNakeeta D
Date: 03/30/2023
1 starNakeeta D
Date: 03/30/2023
Good Afternoon,
I purchased an alternator from the store in ***** ***. I needed to replace the alternator and was unable to retrieve the receipt on the lifetime warranty, when I went to store the cashier mentioned the computer was not working and he cannot locate the information. He said he needed a barcode or serial number so u have to pull it off to read it :( These are hard times so I need to have it pulled off to show someone. Not sure what I can do at this time.Advance Auto Parts
Date: 03/31/2023
Thank you for your feedback. Please call our Customer Support Center at ************ option 3. Our agents will be able to assist in locating your proof of purchase.Review fromWendy H
Date: 03/15/2023
1 starWendy H
Date: 03/15/2023
I was scammed by the boys working the counter at Advanced Auto Parts. I asked for lowbeams for my 2007 Kia Optima, and the guy behind the counter looked up the part on his computer, and then sold me the wrong type of lowbeam. I was in a hurry and needed one, but he claimed that he only had a two pack so I spent $44 on what should have been a $12 dollar sale for one bulb. I had also asked him to please help me install the light which they seem to do for every other customer and he said it was against company policy. This was false because the first and second time I went back to exchange the bulb, they were changing other customers parts out in the parking lot. I spent hours trying to figure out how to install the bulb because there is a little lever that I didn't find and when I finally went to switch it out, I noticed that there was no possible way this was going to be the right bulb. I tried to return it twice, the second time a woman who was supposedly management told me it was my fault for not knowing what beam I needed (which I did know so I told her that), then said they can't be responsible for my mistakes, and again, I explained that I was literally sold the wrong part -- then she asked for a receipt which I had, but she immediately said no, we don't exchange electronics. Fortunately, I videotaped the exchange and the audio, because I anticipated this would happen again. So I have to go back for the fourth time because I suspect the "store manager" will be there and I may have a chance to explain this again. But I am small, I was bullied, and I was humiliated and ripped off and since I am a tutor and freelancer and musician, I can't afford to be totally ripped off by someone who does not know how to do his job. This has been the worst customer service I have ever received and I'm astonished and upset they are getting away with this.Advance Auto Parts
Date: 03/16/2023
Thank you for your valuable feedback. If you would like this escalated to the store and would like a call back regarding your experience, please call ************ opt 3 Monday-Friday 9AM-6 PM EST. We will be happy to escalate to the field leadership team of the store.Review fromJames E
Date: 03/08/2023
1 starJames E
Date: 03/08/2023
5 alternators in 2 years. Two of them lasted less than a day. They have, as they should, honored the warranty and replaced them. But I had to purchase the replacement and then they refunded it when i returned the faulty one. They won’t give me a refund if I just return the faulty one, just exchange it for another faulty one! What they seem to disregard is the cost ($120 each time) to have it installed and the inconvenience of being without your vehicle. It’s like the same bad experience repeating itself with no solution, just a temporary fix. And when I asked for the number to Cust Serv., they said they didn’t know the number. Very frustrated!Advance Auto Parts
Date: 03/09/2023
Thank you for providing us with the opportunity to address the complaint that Mr. ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.
Advance Auto Parts apologizes for the experience you had with your local store. We would like to assist you further. Please reach out to the Advance Auto Parts Support Center at ************ so we can speak with you to try and find a resolution.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.Review fromDavid B
Date: 03/05/2023
1 starDavid B
Date: 03/05/2023
Today, Very Little, is what I think!
I go in ask for some sort of leather repair, for my Silverado seats.
" We don't have anything like that".
So I ask where are your glue's or epoxy.
"On 6"
So I go to Isle 6, sure enough JB Weld Leather/ Vinyl repair... WTF!
So I went across the street to "**********"!
Your people are either poorly educated as to what you offer, lazy, ********* or this is store or even company procedure...
Sunday, 3/5/23 , 11am. ************* *** **** ***** **** ******* ** ****** ***** ** *****Advance Auto Parts
Date: 03/07/2023
We apologize for the experience you had with one of our locations. We will be reaching out to field leadership to ensure any additional training needed is provided. We hope in time you will give our stores another chance to provide you the serve you deserve. Thank you for contacting Advance Auto Parts.Review fromAdam W
Date: 02/11/2023
1 starAdam W
Date: 02/11/2023
This is not about the store itself, rather their online site. I ordered a part online. Paid extra for 1-2 day shipping. My part will not be delivered for 5 days. I chatted online with 3 people. As soon as I said, "I want a refund for shipping." the chat magically ended due to connection each time. I finally got a phone number and talked to a live person and they told me, "It's 1-2 business days." Is says nowhere on there sight about business days. Then they told me, "The best we can do is offer a $20 coupon." The shipping was more than $20. Don't waste your time or money with them. Poor customer service, deceitful web site, and like I said, "They rob you!"Advance Auto Parts
Date: 02/13/2023
Thank you for the feedback. You can find the shipping times frames on our Help Desk (link https://aapretail.my.site.com/s/article/What-are-the-shipping-options-Advance-Auto-Parts-offers) were we do state shipping time frames are in Business days.
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