Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is charge extreme amounts for there services and then nothing being promised is taking shape. The only thing is mountain's of hassle and harassment from other *************** endless calls distracting from actual business and costing the business to lose money because of this with existing customers.

  

  Business Response

  Date: 03/22/2024

  Thank you for reaching out to us. We understand your frustrations, but it's important to reiterate, that our platform's effectiveness relies on user engagement, and poor results are not solely the platform's fault. We encourage active participation by using our platform daily to maximize benefits. The limited results you experienced were influenced by your choice not to fully utilize the Surefire Local platform, despite our best efforts to assist you. We would greatly appreciate the opportunity to re-engage with your account if you would reconsider us as your marketing partner.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased software access and support of software for marketing. Software did NOT function properly with my website at first and then it caused my site to crash. I have proof! Surefire proposed rebuilding my crashed website at an additional charge and blamed my site for the problem. My IT expert and my site hosting company experts both agreed that Surefire's plug in was the problem and showed me code error data proving it. After multiple discussions with various Surefire agents the site problems were not corrected. I terminated the contract in writing, requested a refund because I Never received functional software for more than about 2 weeks over several months. Their agent ***** refused. And now Im forced to rebuild my website that is malware infected at the cost of several thousand dollars.

  

  Business Response

  Date: 03/22/2024

  Thank you for reaching out to us. We understand your frustrations, but it's important to reiterate, that our platform's effectiveness relies on user engagement, and poor results are not solely the platform's fault. We encourage active participation by using our platform daily to maximize benefits. The limited results you experienced were influenced by your choice not to fully utilize the Surefire Local platform, despite our best efforts to assist you. We would greatly appreciate the opportunity to re-engage with your account if you would reconsider us as your marketing partner.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Self employed plumber shopping for tech help. **** from ********** told talked to me about building me a website fixing tech is***s and seo with geo tagging. I ne er committed he asked why I said too expensive he offered the sane service for 900 per month instead of ********************************************************************* an email by clicking confirm. 4 months later I got a notice they are sending my account to collections for 4 months at 1200 but I never even confirmed. They never sent verbal agreement of the cheaper contract. No I just get an overseas call center who just hang up after putting me on hold for 3 days. **** or my account manager wont answer any call texts or emails. I requested an invoice for what they did and nothing they never even started doing anything except running me up a bill but no website no nothing was started on anything. Now nobody will talk to and they are going to ruin my credit so I have to now take this to court and *** them. Company is a scam dont get caught up in it they are complete crooks no accountability. Trying to bill me for work never done that I never agreed to and wont even answer me.

  

  Business Response

  Date: 03/22/2024

  We sincerely apologize for any miscommunication that occurred during your new customer onboarding. Our goal is always to provide exceptional service, and we regret any inconvenience this may have caused. On a positive note, were thrilled that weve reached a favorable resolution! Your satisfaction is paramount, and were excited to continue serving you. Moreover, we express our heartfelt gratitude for your decision to remain a valued customer. As part of our revamped customer journey, weve fine-tuned key areas to deliver even faster ROI. If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Surefire Local for their failure to deliver promised *** and online marketing services, and for their subsequent aggressive collection tactics. Our contract with Surefire Local started December 2022, and lasted for 7 months. We paid a monthly fee of $1,350, totaling approximately $8,500 over the engagement period.The agreement with Surefire Local included comprehensive *** services, such as website optimization, blog content creation, utilization of the GeoJuice tool, and social media management, particularly on ********* Non-Delivery of Blog Posts: No blog posts were created or delivered by Surefire Local, despite this being a key component of our *** strategy. Neglect in Utilizing GeoJuice: The GeoJuice tool, crucial for local ***, was not populated as agreed. Ineffective Social Media Management: ************ page created by Surefire Local showed no engagement, with 0 likes and 0 followers, reflecting a lack of effective strategy and execution. Lack of Overall *** Results: The *** services provided were subpar, with no leads generated and a complete absence of engagement in social marketing efforts.Surefire offered a discounted month but they they did not engage with us to ensure improved results or address our concerns.Dissatisfied with the services, I contacted my credit card company to rescind the charges. Subsequently, I hired a third-party company to analyze Surefire Local's performance, as requested by the credit card company. In response to the chargeback, Surefire Local resorted to immediate and vicious collection tactics to recover funds. The lack of results and engagement from Surefire Local's services, coupled with their aggressive response to our legitimate concerns, has been both professionally disappointing and distressing. We seek a resolution to this matter and believe that our experience should be acknowledged to prevent future clients from encountering similar issues.

  

  Business Response

  Date: 02/20/2024

  Thank you for reaching out to us. We understand your frustrations, but due to contractual obligations, we cannot ***** a full refund for your account. Its important to reiterate, our platforms effectiveness relies on user engagement, and poor results are not solely the platforms fault. We encourage active participation by using our platform daily to maximize benefits. The limited results you experienced were influenced by your choice not to fully utilize the Surefire Local platform as our records show only 3 logins over a 5 month span. Despite our best efforts to assist you and the credit we *****ed you, 3 free months to re-engage your account, we couldnt achieve the desired outcome. Regrettably, we had to take the necessary step and turn your account over to collections after we processed your cancellation request in September 2023. We hope to find a resolution that benefits both parties.
  
  Regarding your comments:
  
  1) Active Participation in the Partnership: Its essential to recognize that successful outcomes require a collaborative effort. Unfortunately, we observed limited engagement from your end. As part of our partnership, active utilization of the platform was emphasized during the onboarding process. We encourage our customers to explore the platforms features fully to achieve optimal results.
  
  2) ********* Approval Process: Our commitment to quality extends to the content we create. As you rightly mentioned, blog posts are an essential part of the *** process, but blogs do need approval before publication. If no posts were published, its crucial to acknowledge that this step lies within your control. We recommend timely review and approval to maintain consistency and enhance your online presence.
  
  3) GeoJuice Check-Ins: GeoJuice check-ins play a pivotal role in local visibility. However, these can only be initiated by you, the customer. Our team assists customers by helping them understand best practices for GeoJuice check-ins, but our team cannot create the check-ins. We encourage regular check-ins to maximize your local *************.
  

  4) Patience with *** & Social Media Efforts: These are a gradual process. While we diligently work on improving your online visibility, its essential to allow sufficient time for results to manifest. Unfortunately, the decision not to engage in the content creation process directly impacted the effectiveness of our *** efforts.
  

  All of this was made clear during your onboarding process, but we apologize if there was any miscommunication. We value your partnership and remain committed to helping your business grow should you ever reconsider working with our company. If you have future questions, please contact our team by emailing *****************************.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date began 7/29/2023. Have paid so far $5192 with recurring charge of $1298/month. They promised to provide many services which they have not delivered on. When asked for the written contract to see what they had officially promised for the cost they told us they do not do written contracts and it was only a verbal agreement. We have asked them to stop charging us because they are not providing promised service. They have also bullied us into changing our targets for advertising from home building to remodeling, their advertising posts on social media are horrendous, they have failed to provide additional information as to what they are doing for the monthly charge. We have asked repeatedly to stop the contract to which they have said we agreed for a year. They will not provide the recording to us. They have not updated our website as promised in the last several months. We are looking for a full refund and access back to our website account ****** business account and for them to stop charging us effective immediately.

  

  Business Response

  Date: 12/15/2023

  Hi ******, we are saddened to read your comments. Since we implemented all of your services, your account shows that it only accessed the platform twice. Engagement with our software is crucial to success. With regards to the remaining time on your contract, please re-engage with your Account Manger. We will gladly demonstrate how our satisfied customers rely on our platform for all their digital marketing needs.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid Surefire 10s of thousands of dollars and now that we have canceled they are making it nearly impossible to recover my own ****** profile! Poor business practice and now they are blaming not being to turn ******** to admin statue a billing issue this isnt correct Fix immediately or my legal team will come after your organization without regard for your future in business

  

  Business Response

  Date: 08/21/2023

  Hi *****, as you are already aware, you received ownership of your ****** *** account as of Friday, August 18th. And as we've discussed, LSA account transfers take time per ******s policy (not our own) which can take between 2 and 4 weeks. If you should have any more questions, please dont hesitate to reach out. We wish you the best moving forward.
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Surefire Local at the beginning of 2023 to handle our website and digital marketing. Less than 12 weeks later we terminated our agreement due to failure to provide any of the agreed services. It took them nearly 4 weeks to create a one page landing page for a TV campaign we were doing. The page was garbage and every revision was no better than the original EVEN AFTER speaking directly with the CTO about what we needed. They dropped the ball in every way and cost our business thousands in lost revenue. About 2 months after terminating our agreement we were charged $400 twice. I contacted our rep, *** *******, and the call went straight to voicemail as usual. I informed him on these charges and asked for them to be refunded immediately. He said no problem. Couple weeks later we still had no refund. He claims someone from surefire is waiting to hear back from me yet I have zero phone calls, emails, or texts from anyone at surefire. I asked him to handle this once more as there is no need to speak with me. We are not a customer and therefore those charges are unlawful and unauthorized. After weeks of radio silence we disputed the charges with our credit card company. Surefire has yet to respond to the dispute. They claim they have no record of the charges on their end. I have tried contacting *** again via phone and per usual the calls go direct to voicemail. On 8/4/23 *** emailed me asking for proof of the charges. First time since I emailed him initially about these charges. I sent a screenshot from online banking and he says "Would have been better to have this when we needed it." Then proceeds to argue with me as if they are innocent and did nothing wrong. I have hard email and recorded call evidence showing *** ******* and Surefire Local have never done the things they said they would, right from the beginning. We just want our money back and to never speak to these people ever again.

  

  Business Response

  Date: 08/21/2023

  Hi ****, once more we'd like to express our deepest apologies for not delivering on your account. Unfortunately, your special requests (landing page for TV ads) weren't feasibly possible for us to deliver given the time constraints and we regret this was not made clear to you by our Sales team. We have let you out of your 12 month contract as requested, without any penalty for doing so. You have also been refunded in full. We wish you all the best moving forward.
  
  

  Customer Answer

  Date: 08/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with this company as an advertising agency March 1, 2023. Immediately $2097 was drafted from my credit card. Towards the end of April I still did not have a website though they had all the information needed to do that. Plus I was noticing just unprofessional service in many areas I requested cancellation. I was told it would take 30 days for cancellation, and that was the end of it. Instead of canceling they have drafted two more times at $2097 still not have been provided or website or any services that they said. Here near the beginning of July 2023 I do have a voicemail saying they're going to cancel and that they have credited me $2097. However, this still leaves me $$4194. I have lost just by talking on the phone to them and I’ve never had services provided whatsoever. So I want every possible business owner in America, and throughout the world to be aware of this, and not be throwing their hard earned money away as I have at this point in time because this whole experience has just turned out to be a dealing with crooks/thieves.

  

  Business Response

  Date: 07/27/2023

  In addition to the above mentioned credit of $2,097 for the month of May, the customer was not charged for the month of April, and we are willing to credit an additional $2,097 to the customer for the month of March. As a stipulation of this agreement, we will retain the initial payment of $2,097.
  
  Our account managers did start work on both the website and software platform in that initial month of our contract. We acknowledge this customer was informed they could cancel their 12 month contract. We have obliged and discontinued that contract in good faith.
  
  A summary of our proposed resolution is as follows:
  - Customer is absolved and their 12 month contract is canceled with no penalty
  - A refund of $2,097 has already been issued
  - An additional refund of $2,097 will be issued for the month of March
  - We will retain the initial payment of $2,097 as work was done on the account, and we made every attempt to work with the customer during this initial period.
  
  We regret how this customer interaction transpired. We are willing to work with the customer to find possible additional resolutions.

  Customer Answer

  Date: 07/30/2023

  If the accounting department of Surefire would look at their records correctly. They would find that on March 1 they drafted $2097 from my account of ****. That is credit card. Then on March 28 they drafted the same amount. Then on May 28 they drafted the same amount and then on June 23. They did credit once $2097.  So this actually leaves a balance of $4194.00 that I have paid to Surefire who told me I could cancel and get a refund, that they have received n I have received nothing and that its getting where I must let the public know that not only are there children doing a adults job on the advertising there are children doing an adults job on the accounting also , and I imagine Surefire will drag this out as long as they can .  Please make me aware of will I be getting this $2097.00 that youre offering or $4194.00 that you owe?

  Customer Answer

  Date: 08/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  If the accounting department of Surefire would look at their records correctly. They would find that on March 1 they drafted $2097 from my account of ****. That is credit card. Then on March 28 they drafted the same amount. Then on May 28 they drafted the same amount and then on June 23. They did credit once $2097.  So this actually leaves a balance of $4194.00 that I have paid to Surefire who told me I could cancel and get a refund, that they have received n I have received nothing and that it’s getting where I must let the public know that not only are there children doing a adults job on the advertising there are children doing an adults job on the accounting also , and I imagine Surefire will drag this out as long as they can .  Please make me aware of will I be getting this $2097.00 that you’re offering or $4194.00 that you owe?

  Regards,
  
  
  
  ***** ******* 
  

  

  Business Response

  Date: 09/01/2023

  Hello ***** - 
  
  As stated previously and you confirmed, you have received a refund in the amount of $2,097.00. As of today, we just issued you an additional refund of $2,097.00 (please see attached). If you have not received this refund/credit back, please email [email protected] as soon as possible. 
  
  The total of refunds issued by us are $4,194.00. 
  
  You have requested an additional refund of $4,194.00 – of which we only refunded the above mentioned $2,097.00. That leaves a contested amount of $2,097.00 which we will not refund. As stated in a previous reply: 
  
  “We will retain the initial payment of $2,097 as work was done on the account, and we made every attempt to work with the customer during this initial period.” 
  
  If you are unsatisfied with this resolution, or the refund amount, please email your concerns to [email protected]. 
  
  Surefire Local has done all it can to resolve this matter via the BBB complaint process. As of now, we consider this matter closed and resolved. We will no longer reply back to this complaint should the resolution not meet your expectations. Thank you.

• Initial Complaint

  Date:04/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with this company and were charged $848 on April 3, 2023 to have them provide us a marketing platform as well as marketing services. While we have access to the marketing platform it isn't fully functional because they have not done their job of implementation. We have had various email and phone communications with our account manager yet nothing has been done. On April 24 we asked the to terminate the service and issue a refund and all wanted to do is to continue discussing how they can address our concerns. At this this point there is nothing else to discuss as they simply have not rendered the services that was agreed. When attempting to cancel the account manager stated we were under contract. However there was no written contract nor terms of use policy issued and under normal contract law if one party breaches a contract there is grounds for termination. In this case regardless that the agreement or contract was verbal they have breached it which from our perspective gives us grounds to terminate. We have repeatability asked them to terminate and issue us the refund of $848 yet nothing has been done. We have conducted some investigation into this company and it seems what we are experiencing has been experienced by other customers. This company needs to stop it's deceitful sales practices and held responsible for charging for a service and never providing it.

  

  Business Response

  Date: 05/26/2023

  ****************** signed up for a 12 month subscription plan, started his new customer onboarding without any issues, but then began creating hurdles that were outside of our control which delayed his implementation timeline. As part of our customer re-engagement discussion with ******************, we agreed to refund his initial payment for his first month. Our team then met with ****************** on May 9th and 10th, resolving all of **. ******** complaints and concerns. ****************** is still an active customer and we have a path forward thatll set the stage for an ongoing relationship between Surefire Local and ******* ****************.
  

  Customer Answer

  Date: 06/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The statements made by the company are incorrect. We had signed up for a 3 month verbal agreement and doesn't constitute a contract per say. The main issue here is there was a material breach of contract/agreement and an unauthorized charge to the credit card was made. On 4 May, 2023 we advised the company of this via email letting them we began legal action. It was only on May 9 or 10 that we spoke again and we provided them an opportunity to ratify the situation. However until now they have failed to provide all the services they agreed to. This was ongoing since April and on 23 April 2023 we sent them an email asking to terminate the service. Therefore we still maintain they have breached the agreement which is grounds for immediate termination of the service and any financial liability on our end.

  Although they claim we remain customers we have not used the platform since the issues began and the only reason they maintain we are customers is because they won't termite service. We are seeking refunds of all charges, not only the 1st month as well as the release of any financial liability for monthly subscription costs.
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 06/21/2023

  We are actively working with ****************** and his team to come to a financial arrangement regarding a refund as they have decided to move on from Surefire Local. There was a lot of miscommunication and missed deadlines early on that unfortunately set the stage for unrealistic expectations and timelines. Some misses were admittedly of our own doing. 
  
  However, our software subscription plans are a lot like gym memberships. You cannot get full access to equipment, classes, spas, etc. until you submit the required paperwork and then a gym membership is only as effective as the work you put in. In our case, the services included in ********************** subscription were delayed due to our inability to get integrations/connections made in what the customer felt was a reasonable amount of time. Instead of working with us, ****************** and his team were unwilling to accept our standard timeline for new customer onboarding and decided to charge everything back instead of engaging with us. 
  
  We wish ****************** & his team the best moving forward. We still gladly welcome any opportunity to make things right with the customer. If you are the customer reading this reply, and you feel we did not adequately address your issues - please contact us immediately to discuss. Please email us at ****************************** Thank you.

  

  Business Response

  Date: 07/05/2023

  We agreed to provide the full refund requested by ****************** and ******* ***************, however, since their company charged back the payment, there was no way for us to process the refund. We have included documentation showing the entire transaction history with Surefire Local and ******* **************** as reference.

  Also, despite our best efforts to resolve the matter amicably, we were left with no choice but to initiate the process of sending ******* ****************. to collections. This decision was made following their continued failure to fulfill their financial obligations and engage our team, even after we provided an initial refund per their request.

  We want to emphasize that sending a customer to collections is always a last resort for us. We value our relationships with our customers and strive to find mutually beneficial solutions. However, when attempts to rectify the situation through communication and offering a refund were met with non-payment for subsequent months, we were left with no alternative.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by this company called Surefirelocal.com to managed our social media incuding ***************** etc and managing all of our SEO needs in one easy plan. They sold me a 90 day contract with the right to cancel at any time I felt they were not performing the service I thought they described and I had purchased. Well, they could not access our ************************* and created a new ********, losing our existing ******** page along with the 4800 likes on that page with and ****** account. These actions further muddy the internet searches for our customers and have made it hard to find us. I cancelled this service within 4 weeks of them unsuccessfully gaining access to our social media platforms as they had promised before I signed up with them. After filing a claim with our credit card company the manager for SUREFIRE LOCAL called me and rudely told me he now sees where we officially cancelled in writing on Feb 23 (our credit card company contacted him) and that he will now allow me to cancel with a pro-rated refund. As of yet, no refund from them and we still claim they owe us a refund of almost $2000.This is an unscrupulous company and even worse the management comes across as a bully.

  

  Business Response

  Date: 05/10/2023

  ******************** signed up for a 12 month subscription plan, including a fully-optimized website and social media management as he has stated in his complaint. Our team went above and beyond while working with ********************, but unfortunately he was unable to live up to his side of the relationship. Only as a last resort did we have to create new social media profiles when it became evident ******************** would be unable to provide the necessary login credentials and it was beginning to impede the progress of our new customer onboarding team. We are in communication with ******************** actively working towards a resolution thatll benefit both companies and set the stage for an ongoing relationship between Surefire Local and **************.