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Average of 110 Customer Reviews
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Review fromResponsive R
Date: 06/23/2025
1 starWe are a small family-owned roofing company in Northern, **. I graduated with a degree in marketing and was looking for a way to grow and found SureFire. We signed up for 3 months of use with this company and when the 3 months was up, we decided we weren't benefitting from the product enough for the price we were paying. We let the company know within 9 days of our agreement ending that we didn't want to renew and we would like to discontinue our account. The company let me know 3 days later that we would be charged another $1198 for the 30 days it would take to discontinue our account. Ahead of this, I disconnected our social media accounts and stripped any access they had to our website. With that being done, there is little else to be done terminating our account. When signing up with SureFire we never received an actual contract. They verbally agree to prices and then have you depend on their confusing terms and conditions for everything else. Because of this, we were unaware that we would be charged an entire other month. Had we known prior to signing up that they would have a ridiculous offboarding system that charges us as if we were benefitting from the program, we would've never signed up. I highly warn everyone who is looking into using SureFire, to find different marketing platform that won't try to rob them with mediocre products that were either redundant, or too clunky to actually use efficiently. I'm very disappointed in this company and encourage others to look elsewhere.Review fromOstyn D
Date: 06/09/2025
1 starDo not i repeat DO NOT do business for this company. They take your money and run they nag you constantly and keep trying to make sweeter and sweeter deals until you give in like they almost beg for your business but then when you actually get a chance to think about you see the fake false business of AI generated work they make but yet talk against. This especially goes for there employee ***** ******** who will ignore you when it comes to serious matters says he cares about you but ignores you when it comes to serious matters. Do not go with this company. Go with a local small business company this will always work better in your favor.Review fromAdriana C
Date: 05/30/2025
3 starsWhile Surefire Locals initial pitch was promising with a strong emphasis on tailored digital marketing solutions for small businesses the follow-through has unfortunately fallen short of *************** their credit, the team is consistent when it comes to addressing technical issues, making website edits, and responding to general questions or concerns. They are responsive and professional in that regard. However, the core issue lead generation remains unresolved.Despite following all of Surefires recommendations and implementing everything as advised, weve seen extremely limited results. To date, weve received just one legitimate lead, while the rest have been spam. The return on investment has been minimal, and ** ********* have underperformed, even though we were repeatedly reassured that everything was on track.Surefire has explained that SEO can take 7 to 12 months to become effective, which we understand, but the lack of any meaningful traction has been frustrating. It also took a considerable amount of time for them to recognize the severity of the issue. Only after ongoing concerns did they offer to dedicate more attention to our account and provide discounts for the inconvenience.We appreciate their willingness to work with us and their proactive attitude once the issue was acknowledged, but it should not have taken this long or required this level of persistence to get there.If youre considering Surefire Local, I recommend asking detailed questions about performance metrics, timelines, and lead expectations before signing on. Their support is solid, but the results at least in our experience have not matched the promises.Review fromJOHN D
Date: 05/28/2025
5 starsJOHN D
Date: 05/28/2025
****** has been very helpful in helping me understand how to navigate this great platform. I have already recieved a lead even before everything has been finished setting up. The Surefire team is working hard for my business and I am very satisfied so far.
Surefire Local
Date: 05/29/2025
Thank you ****! ****** is fantastic, we are glad to hear it, and please always let us know how we can help. Take care!Review fromThiago B
Date: 05/20/2025
5 starsThiago B
Date: 05/20/2025
******, my marketing manager has change the whole game for me.. I was about to leave surefire when she came onboard and help me understand and tweak our campaign to increase results , thank youSurefire Local
Date: 05/22/2025
Thank you ******* ****** is the best! Please let us know if there is anything you need.Review fromJeff T
Date: 05/16/2025
5 starsJeff T
Date: 05/16/2025
I hired these guys about 4 or 5 months ago to build my ****** status and they have definitely been working Im getting more and more calls every week and my ****** presence is steady growing thank you surefireSurefire Local
Date: 05/22/2025
Thank you ****! We are always here to help, please let us know if there is anything you need.Review fromTonya E
Date: 05/10/2025
1 starTonya E
Date: 05/10/2025
Horrible service. Passes you on from one account manager to another and never help resolve issues their company is causing! Post unrelated information on social media when they manage it! DO NOT USE! HUGE Financial disappointment!Surefire Local
Date: 05/14/2025
Hello BBB - we have contacted this customer, and have happily resolved this matter. The customer wishes to retract this review. We are more than happy to place you in contact with them if need be. Thank you.Review fromTamer R
Date: 05/06/2025
1 starTamer R
Date: 05/06/2025
*** move without warning, no backups, zero support I used Surefire Local for four months in 2023. I was not made aware that they moved my site to ***, it went offline last week (4/25/2025), GoDaddy has no backups, and Surefires support never provided the *** backup. So Im left with no way to restore my site unless they get back with meSurefire Local
Date: 05/15/2025
Hi Tamer, we are sorry to hear about your recent experience, and we understand how frustrating it can be to lose access to a website. That said, we do want to clarify a few important points.Although you have not been a customer of ********************** since 2023, our team still made it a priority to assist you. After receiving your request for website files, we located and provided them to you within 24 hoursdespite the fact that we were under no obligation to do so. We genuinely went out of our way to help recover your content as quickly as possible.We always aim to support our clients and even former clients to the best of our ability. If there is anything else we can assist with, please do not hesitate to reach out.Review fromPaul B
Date: 05/02/2025
5 starsPaul B
Date: 05/02/2025
***** was just assigned as our management team leader. Night and day finally have someone that understands what a web site is supposed to do.many thanks, so far so good.Surefire Local
Date: 05/22/2025
Thank you ****! We are always here to help, please let us know if there is anything you needReview fromMeridith C
Date: 04/11/2025
1 starMeridith C
Date: 04/11/2025
Horrible experience. Recommend to NO ONE. Not worth the price, the headache or the fall through of all of their supposed promises. I brought up my concerns before signing up and had nothing but promises that they do everything they say and yada yada yada - turns out I shouldve trusted my gut. Took almost a month and a half for them to set up our new website. When they were setting up the website they didnt even have the correct field of what our business is in. Then would argue with us when we would point out changes and errors they made. It was a nightmare from the get go. Youll talk to one person for the sale, then another for part of onboarding, that takes like more than a month (ridiculous) then to an account manager for the rest of onboarding and so on- just passed around. No real emails or contacts for anyone, it all goes to the same general email. Good luck getting them to answer you. Especially when youve told them youre done but have access to the system for a couple more weeks. Their software is flawed. It isnt compatible with iPhones to upload pictures for content that theyre supposed to post. Theyll blame it on ***** but not that its their own software with the problems. No solutions to anything, they just tried to sell me on more things - like ads. Which Ive heard from a follow up company that called to ask about our experience and they confirmed that theyve heard a lot of bad things and experiences about the ads SureFire local does for clients. Take my experience and DO NOT FALL FOR THEIR BULLCRAP! What a complete waste! Hope this helps someone else not be hopeful and think SureFire local will be the difference and that it will actually help their business- because it will not!Surefire Local
Date: 05/15/2025
We are truly sorry to hear about your experience that is never the impression we want to leave. We know things did not go as smoothly as they should have during onboarding, and while we did our best to address your concerns and speed things up, we understand it felt like too little, too late.That said, we truly appreciated the chance to speak with you directly and hear your feedback. We are glad we were able to end the conversation on a more positive note. Thanks again for taking the time to talk with us and for giving us the opportunity to make things right.Surefire Local
Date: 05/15/2025
We are truly sorry to hear about your experience that is never the impression we want to leave. We know things did not go as smoothly as they should have during onboarding, and while we did our best to address your concerns and speed things up, we understand it felt like too little, too late.That said, we truly appreciated the chance to speak with you directly and hear your feedback. We are glad we were able to end the conversation on a more positive note. Thanks again for taking the time to talk with us and for giving us the opportunity to make things right.
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