Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their services approximately April 2022. When going through the on boarding process, they were unable to gain super user access from my website provider. This rendered a significant portion of the contracted services unusable in discussions with my account manager, and through a subsequent follow up email terminating services. I thought this issue was resolved. Approximately six months later, a lawyer, from a group out of Texas contacted me saying that I was in breach of contract, and the total amount of the contract term was due. I explain the circumstances and sent the documentation to him and he closed the case on his end. Last week I was contacted by a collection agency out of Louisiana for the amount due again this is not a valid debt as they breached the contract by being unable to deliver the services. additionally, I formally cancelled the services and gave proper notice as they could not deliver. I’m not sure where I go from here other than file, a proactive lawsuit against them for breach of contract and harassment.

  

  Business Response

  Date: 05/10/2023

  ****************** signed up for a 12 month subscription plan and found success using the software our company provides, the Surefire Local Marketing Platform. It wasnt until month 7 of his 12 month contract that we attempted to collect payment as ****************** had yet to pay a single invoice. It was then that we discovered ****************** claimed he had cancelled within his first month, however no written or verbal notice was ever received from ****************** or one of his employees. We are in communication with ****************** actively working towards a resolution that'll benefit both companies and set the stage for an ongoing relationship between Surefire Local and ******* ****.
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first started with surefire local 2/17/2022. I requested to cancel 1/5/2023. I am disputing the credit card charge of $1,497 on 1/17/2023. Surefire local created a website for me, that they are hosting. I requested it be transferred over to me, so I can now host the website. Total amount paid to this company from 2/17/2022-1/17/2023 is $17,964. Surefire local's services of social media posts, and their marketing platform, did not nearly give me a return on my investment. I was told by my account manager *********************, that Surefire local would reach out to me to start this process of cancelling my account. That was 1/5/2023. Still no communication from Surefire local.

  

  Business Response

  Date: 02/06/2023

  We closed this account out early on January 18th, 2023 as a courtesy to ************************* because he had a poor relationship with his Account Manager. ******* charged back the $1497 so there was no refund to process. The reason he was initially charged on 1/17/2023 after requesting to cancel on 1/5/2023 is because his contract included a 30-day cancellation notice so his original contract should've ended in February, 2023.

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning.My name is ****** ** ** ****.I am the owner of **** ********* *** ********.I am a acredited BBB member at the San Francisco, CA. area. We had a situation that we need your help to solve this problem. We hired the company Surefire Local on May of this year, the goal was to acomplish certain upgrades to our website and also to start creating a new ****** campaing. Unfortunatly after four months waiting for results..we call them to cancel the process because we did not sood any changes to our website..neither any comunication from them. We did not received any previous invoice, or any call to let us know that we.own them some money.. Even that they did not made any changes neither any progress to our website, they Are trying to collect almost $ 9,000.00 from us. There is a collector that is calling us to try to get that money from us...sadly..we do not receive any goods...any service from them...but apparently they do not care about this... Can you help me to at least place a complain again Surefirelocal? Again thanks for your help. See above

  

  Business Response

  Date: 03/08/2023

  ****** signed up for a 12 month subscription plan that included a new custom-built website and access to our marketing platform, both of which he and his team have been using successfully to better their business. ****** however has only paid 1 invoice during his 12 month agreement with us, and his request to cancel came after 3 months of non-payment. This customer claims to have not received "any services or goods" from our company, but is an active customer utilizing our marketing platform and the new website we built for his company.