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Customer Review Ratings
Average of 110 Customer Reviews
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Review fromChase G
Date: 04/07/2025
5 starsChase G
Date: 04/07/2025
It has been a pleasure working with SureFire Local, ****** has handled our onboarding issues and throughly went through the platform multiple times, as well as tested several of the features live for us. ******* has been fantastic upgrading our prehistoric website, as well as dealing with every edit weve thrown her way. We look forward to working with Surefire well into the future.
Surefire Local
Date: 05/22/2025
Thank you *****! We are always here to help, please let us know if there is anything you need.Review fromBrian E
Date: 04/03/2025
5 starswhat a great meal and experience that was worth the walkReview fromMark G
Date: 03/24/2025
1 starMark G
Date: 03/24/2025
Plain and simple this company does very little of what they promise their customers. Im not sure that they have any IT employees. I think they just have Salesman. They Promise you the moon and deliver nothing absolutely nothing. They slow things down so you dont notice that nothing is happening. They are merely in the business of taking money. The only difference that our website ever experienced was the work that we put into it ourselves. After three months of paying this company, $1300 a month in a ****** search of companies like ours in our area where did we rank out of 150 companies? We didnt.Surefire Local
Date: 03/26/2025
Hi ****,We value your feedback and are truly sorry that your experience didnt meet your expectations. As with any platform, the success of our customers' experience is closely tied to their onboarding and getting their program launched on time, and unfortunately, we encountered roadblocks that significantly delayed the launch of your account. We did everything we could to support you, but it seems we couldnt fully get things moving.We still wish you all the best and would welcome the opportunity to work with you again in the future if you choose to give us another try.Review fromJohnny A
Date: 03/14/2025
5 starsJohnny A
Date: 03/14/2025
My favorite thing about surefire local is their communication and team. They are willing to assist and make sure you know you are valued.Surefire Local
Date: 05/22/2025
Thank you ******! We are always here to help, please let us know if there is anything you need.Review fromJason H
Date: 03/03/2025
1 starJason H
Date: 03/03/2025
Where to start I would say it's like a bait and switch company promise you a lot up front. They make everything sound good keep in touch the first couple of months and then bam no communication. Take and take it took days for someone to return my request to have someone contact me about our account and when someone did, we talked about what has been happening and their own team member agreed that they dropped the ball. After two months of cancelling, they are still charging our card on file. It's crazy how we have to keep contacting them to remove there billing. Enough alreadySurefire Local
Date: 03/10/2025
We apologize that your experience did not meet the standard we strive for. Your account cancellation has been successfully processed, and weve reached a mutual agreement with you. We wish you all the best moving forward.Review fromGordon R
Date: 02/27/2025
1 starGordon R
Date: 02/27/2025
We agreed to a 3 month commitment on a phone call for a reduced price. We did not sign anything. The results were not good. We had already paid the money up front so there wasn't much we could do. Surprise, at the end of the 3 months they deducted money again from our bank account without asking. Then we find out that after our initial payment they had emailed an "agreement" that said we were committed for six months. This is so ridiculous. We did not agree to this. I'm also going to file a complaint with the ************************.Surefire Local
Date: 02/28/2025
Dear ******, We are disheartened to read your reviews, and see that you feel this way about your experience. We gladly welcome the chance to work with you again. However, according to our records, you agreed to a 6 month term, paid for the initial 3 months, and then month-to-month after that. During your sales call, it was explicitly stated you were entering a 6 month contract. When we forwarded these sales details along with a time stamp via email, you accused our staff of hacking into your email. Let us be clear. None of our staff would engage in such illegal activity, possess the technical capabilities, nor have any incentive imaginable to do such a thing. You also elected to stop using the platform after the first month, directly impacting your results. As much as you are frustrated by your experience, we equally feel that we have exhausted every effort to accommodate you. Still, we would welcome another chance to help you. Please keep in mind, you very clearly agreed to a contract.Please contact ***************************** at your earliest convenience.Review fromAnthony A
Date: 01/30/2025
5 starsAnthony A
Date: 01/30/2025
Surefire local is a great company to work with, I tried 3 other companies before them. Surefire is the only one that does what the say, the platform is easy, pricing is fair and they have great customer service.Surefire Local
Date: 05/22/2025
Thank you *******! We are always here to help, please let us know if there is anything you need.Review fromsaul J
Date: 12/26/2024
5 starssaul J
Date: 12/26/2024
the web designer is awesome and the Peaple are very nice when you talk to themSurefire Local
Date: 01/06/2025
Thank you ****! We are always here to help, please let us know if there is anything you need.Review fromD L
Date: 12/23/2024
1 starD L
Date: 12/23/2024
Absolutely no integrity. We hired them to do advertising and a website for our company so they had access to our ****** Ads account. We are a US construction company but they put up a website for us that featured pictures of homes with European electrical outlets so obviously they are outsourcing and using cheap labor from ***** that doesn't know our market. Or maybe they are an ************* with a VA front pretending to be American.Then we realized they were overcharging us over $800/month compared to other marketing companies so we severed ties with ********* forward several months and they contacted ****** for our ****** Analytics account and had our analytics account permanently deleted behind our back! They are scum. Check them out on the web.Surefire Local
Date: 12/26/2024
Thank you for sharing your concerns, *******. We truly appreciate your feedback and are sorry to hear about your experience, as it does not reflect the high standard we strive to maintain for our customers.We want to address your concerns directly, but we cannot identify your account. Please reach out to us at ***************************** so we can assist you further. We are proud to support thousands of businesses that thrive using our marketing platform, and we want to ensure your experience aligns with that success.We appreciate your understanding and look forward to hearing from you.Review fromSamuel W
Date: 12/07/2024
5 starsSamuel W
Date: 12/07/2024
Good communication and respected my plan of action and marketing goals.Surefire Local
Date: 01/06/2025
Thank you ******! We are always here to help, please let us know if there is anything you need.
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