Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

• 

  MyEyeDr.

  4605 Kirkwood Hwy Wilmington, DE 19808-5005

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  MyEyeDr

  9918 Knockando Ln Ste 140 Huntersville, NC 28078-8814

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  MyEyeDr

  860 Summit Crossing Pl Ste 110 Gastonia, NC 28054-2217

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  MyEyeDr

  38 Fenn Rd Newington, CT 06111-2212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not close; this is for central office ** ******** office in ********** VA has staff shortage for months ; walked in on May 2nd to replace defective longchampglasses , they said they could replace bc I paid for insurance in Dec. Need central office to call manufacturer to order frame and lens asap , staff is very busy so need central office to place order bc no status update sine 5/2 after calling. I will not be returning for eyewear in new year

  Business Response

  Date: 06/06/2025

  Thank you for reaching out with your concerns and we understand why this would be frustrating. Your feedback is appreciated, and we have shared this information with the appropriate leadership to address internally. We were able to confirm that your order was resolved, and you were able to pick up your new glasses. Kind regards, Patient Relations.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to My Eye Dr on 10/19/2024 to buy glasses. The tech was helpful and walked me through my insurance coverages and what I would pay out of pocket. The amount out of pocket that I paid was $80, which was for the remainder of my frame cost ($55) and my copay for polycarbonate ($25). The only other thing I got on my glasses was the STANDARD anti-reflective coating, which is covered by my insurance. Now, My Eye Dr is saying that I owe $70 for PREMIUM anti-reflective coating that my insurance requires a $70 copay for. I did not receive premium anti-reflective nor did I ask for it. I contacted My Eye Dr months ago and even had a three-way call between My Eye Dr, my insurance, and myself. My insurance showed that I was being charged for premium anti-reflective, and My Eye Dr showed that I only received standard anti-reflective. My insurance stated that the bill was input incorrectly and thus I was being charged incorrectly. At the time, My Eye Dr said they will put my account on hold for 30 days while they preform an inside investigation. Now, months later we are back where we started. I would like My Eye Dr to fix their billing issue and cease contact with me.

  Business Response

  Date: 06/05/2025

  At MyEyeDr we are committed to addressing all patient concerns. For that reason, a member of our patient experience team has reached out by email outlining the balance on our account. Thank you for reaching out and giving us the opportunity to resolve your concerns. If you should have any questions, please reach out to the associate who has been in contact with you. Kind regards, Patient Relations. 

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager names ***** doctor and staff at myeyedr are unethical. My glasses prescription doesnt expire until June. I had glasses made here in April. The prescription seemed to give me headache as it was too strong so I wanted to change it which requires just a recheck. The manager and the doctors kept pressuring me to get an exam. I didnt need an exam as my prescription is still valid. I just needed someone to double check the glasses they made and just adjust the right lense. They refused to give me a refund on the lenses or do a recheck for me to check my glasses. The only option they kept giving me was to get an exam, even though Im not due for an exam for another month or so.

  Business Response

  Date: 06/03/2025

  Thank you for taking time out of your day to speak with our patient experience team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address and resolve yours. Your time and feedback are appreciated so we can continuously improve care for all patients. Should you have any additional questions please reach out to the associate who has been in contact with you. Kind regards, Patient Relations.

  Customer Answer

  Date: 06/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23374393
  
  I am rejecting this response because: the doctors and the managers pressure you at this office to do exams even when your prescription hasnt expired. Thats not very ethical, especially on the doctors part. This must be changed and handled better. 
  
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the MyEyeDr location in ************. I had a good experience with the doctor who was fine & the person who checked my eyes and things changed with the sales *** when it was time to pick my glasses she said I had great benefits and said I can get 2 pairs for a minimal cost. After she went to the computer she kept saying the numbers were pulling up incorrectly then she said she "fixed it". She said it was over $500 after *************** can take my card. I asked her why am I paying $500 what did the insurance cover. She could not answer and said it covered most of it. I told her remove the glasses & just downgrade it to 1 pair. After that she said she was still having issues. She started saying she has to "manually" add all of the information as the computer wasn't doing it correctly. She came back & said the $99 pair of glasses I requested now would cost $326.44. I asked her how did it go so much she said that the insurance didn't cover the lenses and fitting. Afterwards she charged my card & folded up the paper that she said was my prescription & put it in the envelope & said I can pick up later on 6/6. Then she closed the store directly after I walked out. When I got in my car I checked my "prescription" and it was a bill where I was charged for so many different upgrades I didn't ask for. One of them was $147 for grey polarization. I never requested that. She also added $30 insurance on the frames I was not aware of that. $49 for back AR side coating. $55 for I cost silver flash. I have never in my life written a BBB complaint. I need a full refund this is unacceptable and unethical practices. I do not want glasses and will not be returning to MyEyeDr again. I request to refund me this is unacceptable I'm very concerned about the practice here. I will NOT be picking up the glasses I DO NOT want them.

  Business Response

  Date: 06/03/2025

  We are disappointed to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing all patient concerns. Your experience has been shared with the appropriate leadership. We appreciate you reaching out with your feedback and giving us the opportunity to review and resolve your concerns. Kind regards, Patient Relations

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience all the way around. First time the doctor got my eye prescription wrong. Went back tried again and weeks weeks weeks later my glasses came in. Then my glasses were crooked and they were too busy to fix them. The *** said I would have to wait 30 minutes or come back when somebody else could bend them in shape. Later on I get a bill in the mail saying I owe money. I take it up there. They say no that was just an account error it came back off. Some weeks later My daughter gets a bill as well. Same thing what the insurance didn't pay we paid in cash. Local office says just ignore it same thing it should go away. Well I ignored it. Then I started getting phone calls and I answered the phone calls and your service **** do not say anything to me. I tried to answer over a dozen calls from y'all. Every time you call I answer and nobody says a word to me. It became to the point where it was like harassment everyday. I was getting multiple calls and answering and nobody talking back to me. I even called back and try to talk to somebody about the issue and was rude and immediately told me that I was being recorded and I should be careful what I say and not to be hostile I couldn't deal with his attitude so I hung up cuz I was not even hostile. He is telling me I am being rude because I'm upset because I've got numerous calls everyday and was unavailable to talk to anybody. Basically I can't get anybody on the phone and the location told me I didn't owe anything. Your company called me a million times and I answered and every time I was not able to communicate with anybody which is Ludacris now I'm starting to get random phone calls from collection agencies so I'm pretty sure you ***s passed it on to a collection agency when I didn't owe you anything in the first place. Complete horrible experience. Spent all kinds of money out of pocket and from the insurance to get harassed by you my prescription still wrong and my glasses are bent.

  Business Response

  Date: 06/05/2025

  Thank you for reaching out with your concerns and we understand why this would be frustrating. Your feedback is appreciated, and we have shared this information with the appropriate leadership for review. We regret we have been unable to connect with you directly, however I have reached out by phone and email to let you know that after partnering with our insurance department we have resolved the balance on your account and are still working on your daughter's account. If you would like to discuss your experience in further detail, please feel free to contact me either at the phone number or email that was shared with you. Kind regards, **'**** Patient Relations. 

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glasses over 2 months ago, 1 pair came back the other wait for second pair was over a month, so I cancelled and ordered another pair, now its been 3 wks and no delivery. I called and was told expected date of 5/16/25 however that wouldnt be correct because the guy that does the glasses wont be bck until 5/20/25 and ts nothing they can do. Well this is absolutely unacceptable, I have been going to the same location for 8 years always purchasing high quality glasses each year running amout is about ******* or more, seriously this is disguisting for anyone to have to bare that must wear glasses reguarly, Does anyone care ?????????????????????

  Business Response

  Date: 05/21/2025

  Thank you for taking time out of your day to speak with me and giving me the opportunity to hear and resolve your concerns. Your time and feedback are appreciated so we can continuously improve care for all patients. I have shared your experience with the leadership team, so they review further. We truly hope we get the opportunity to care for you again in the future.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered new glasses at the end of 2024. I paid my order in full at the time of purchase. I picked up my glasses around 4-6 weeks later, early 2025. I then received an invoice in the mail for $75, no explanation of the additional charges. Now they've sent me to a credit collector for that $75 because I did not pay. But they've also failed to give me a detailed explanation as to what the additional charges of $75 are for. I've never been charged additional monies after the purchase and pickup of my glasses and I've been wearing glasses for many years. I have an 830 credit score, I pay my bills but you cannot charge someone after the purchase is complete additional money and not give them an explanation on what the charges are for.

  Business Response

  Date: 05/21/2025

  Thank you for taking time out of your day to speak with our patient experience team. At MyEyeDr we are committed to addressing all patient concerns. We appreciate you giving us the opportunity to address yours. Your time and feedback are appreciated so we can continuously improve care for all patients. Should you have additional questions or concerns please continue to reach out to the associate you have been in contact with. Kind regards, Patient Relations.
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a vision exam and ordered glasses. Ive had continuous issues with them, and I dont believe the glasses I received are what I ordered. I have called and emailed in attempt to find out, but never get replied to. My account and order information was deleted from my profile after I called, and I have no way of confirming whether these are even my glasses. The right lens also popped out on day 5 of owning them, which seems ridiculous when they cost so much.

  Business Response

  Date: 05/21/2025

  We regret we have been unable to connect with you directly. At MyEyeDr we are committed to addressing all patient concerns. I shared your concerns with the office manager, who has reached out to you by phone to work towards a resolution. I have also reached out by phone and email with my contact information, if you would like to discuss your experience in further detail. At your convenience, please reach out to either the office manager or myself so we may assist in finding the right resolution. Kind regards, **'**** Patient Relations
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited MyEyeDr. on 04/10/2025 for my annual eye exam, where a comprehensive exam and exam for a Toric Lens Fitting was completed. The provider who completed my exam suggested that I trial a Toric contact lens for astigmatism. Two boxes for Biofinity Toric and two boxes for Biofinity Energys were ordered and paid for at the time of visit. I was unable to tolerate the toric lens and therefore, went back to the office on 04/18/2025 for an updated prescription with my regular lens. I returned the two boxes of *************** and left them with the provider/office staff. After speaking with the provider, I also mentioned that I was charged for a Toric Lens Fitting that I did not request or need. I was told that the Office Manager would need to complete the lens exchange/new lens order/refund price differences but was currently out of the office. Since then, I have made several attempts to contact their office for a status of my regular lenses and refund; however, no one has made return contact. I have left at least four voicemails, but was told by office staff that they don't have access to check messages AND I also physically visited the office again on 05/09/2025 and left my phone number for the manager, who I was told was out for lunch. It is very frustrating trying to get this sorted out. I paid $230 at the time of my visit on 04/10/2025. I need to see if my corrected lens were ordered, a refund of the difference between the lenses, and a refund of the toric lens fitting.

  Business Response

  Date: 05/20/2025

  Thank you for reaching out with your concerns and we understand why this would be frustrating. Your feedback is appreciated, and we have shared this information with the appropriate leadership for review. I was able to confirm that the office has reached out to you concerning your order and refund. I have also reached out to you by phone with my contact information should you have any additional questions.  Kind regards, Ja'Dene.
  
  

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sunglasses Aug 2024 with transition lenses. It starts to give me blurry vision over the afternoon. I thought it was because Im tired. And the lense has very slight ****** on it, I didnt realize thats the main issue. Any with a few different time of use always feel vision blurry. But I wasnt pay to much attention on the lense. And soon the winter come, no chance to use it. Until very recent Spring 2025, I brought out the sunglasses, now I feel vision blurry even worse. I stars to worry about my health condition. But I found out it was caused by the transition lenses film. Its all wrinkled up worse than before, thats what cause the vision blurry. It seems got worse as the time goes by. So I went to the store asked replace it to the regular sunglasses lenses they refused to do it on their responsibility, because they are state the ****** is causesed by incorrect cleaning. But the lense has ****** since the day, I didnt go back to them because I didnt realize it can go much worse, and give me blurry vision. Clearly the ****** is not cause by improperly cleaning, even it was, when they delivered the sunglasses no one care to mention it could be fragile, or tell me how to clean the ************: ***************************************************************************************************************