Complaints

This profile includes complaints for MyEyeDr's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyEyeDr

  8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

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  MyEyeDr.

  885 S Governors Ave Dover, DE 19904-4158

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  MyEyeDr

  584 Church St N Concord, NC 28025-4573

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  MyEyeDr

  38 Fenn Rd Newington, CT 06111-2212

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  MyEyeDr

  87 Grandview Ave Waterbury, CT 06708-2514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of prescription glasses from My Eye Dr. on 10/01/20, recently I noticed a blurred spot on the right and left lense. I removed my glasses and noticed numbers on each lense. The numbers are for the prescription, but should not be visible. The numbers are so visible my wife can see them on my lenses from five feet away. The numbers make it hard for me to see, and my glasses are now useless. I took them back to My Eye Doctor and they said they had never seen this before, when I asked them to replace the lenses since they were defective, they said it was the lense company's issue and not theirs. They would replace the lenses for full charge. I believe they should replace my lenses free of charge because they picked the lense company to make my glasses, I did not, I had no idea who they were using. I would like the BBB to help me get a replacement pair of lenses.

  Business Response

  Date: 09/13/2022

  Hi **********************! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. I am confident we are on the same page as far as a solution. I am still available for all questions and concerns through the contact information you have for me! Thank you for choosing MyEyeDr. -****

  Customer Answer

  Date: 09/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: There has not been an acceptable resolution for my request of getting replacement lenses at no cost to me.  I have attached the email correspondence between the company and I.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 10/11/2022

  I truly appreciate you allowing me to assist you in trying to find a resolution. I encourage you to hold on to my contact information for anything needed. MyEyeDr. welcomes you back at any point. -Kindest Regards, ****

  Business Response

  Date: 10/31/2022

  Thank you for your time and patience while I attempted to find a suitable resolution to your issue. Please hold on to my contact information and let me know if there is anything further, I can help with. -Kind regards, ****

  Customer Answer

  Date: 11/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I would like replacement lenses at no cost to me, since the lenses are defective.  The company's final email offer a discount but would still charge me $174 for replacement lenses.  I believe I should not have to pay for another pair of lenses since the original lenses are extremely defective.  
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from MyEyeDr for a service I didn't use. My name is ********************* ******* and the bill was addressed to a ********************* with my address. I go by my legal name of *****************************. I don't use ********************* for anything. The bill is for a patient by the name of ***************************** (assuming a minor since address to another person). The bill says the insurance was billed and there's a balance remaining. I DO NOT have insurance. I have NEVER stepped foot into a myeyedr facility ever. I have called customer service 2 times and have asked for them to removed this name/address from the account. They are telling me I have to submit a dispute and send a email and other things for THEIR mistake. I shouldn't have to and won't jump through a bunch of hoops for THEIR mistake. I asked to speak to a supervisor and was told that the supervisor was busy and that I would get a call back. I haven't received a call back. I spoke to the first customer service rep on 8/23/22. The rep hung up on me after I became annoyed because they were ignoring my request to have my information removed. Please help me take care of this.

  Business Response

  Date: 08/31/2022

  Hi ******* ! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your
  concerns. Thank you for choosing MyEyeDr. We hope to see you soon! -Nadra

• Initial Complaint

  Date:08/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company My Eye Dr is overcharging me $40. For my kids eye Dr appointments. My copay was paid and the bill for the glasses was paid and, my insurance paid too. They are trying to get set $20 more per child from me that I do not owe. They are overcharging me blatantly. Please let them drop these charges , I don't need this issue. Contact by email for more info.

  Business Response

  Date: 08/23/2022

  Hello ********, I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information, I also took care of the balance for you and you no longer have to worry. Please feel free to reach back out to me at *************@myeyedr.com I look forward to hearing from you soon. Kind Regards, Nadra

  Customer Answer

  Date: 09/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: *********************** <***********************>
  Date: Tue, Sep 6, 2022 at 2:39 PM
  Subject: Re: My complaint
  To: BBB of Metro Washington DC <[email protected]>
  
  On Mon, Sep 5, 2022 at 6:04 PM *********************** <***********************> wrote:
  The dentist over billed me on two accounts, it was *************************** and ***************************** .
  That contacted me and said ******** extra bill would be forgiven , but not ******* . They also sent me a phone number to call with a missing number so I couldn't call . The problem has not been fully addressed . Please don’t mark it settled and closed :
  
  Regards,
  
  ****************

  Business Response

  Date: 09/07/2022

  Hello ********,I have made multiple attempts to reach you and have not been successful. As mentioned on the voicemail both girls no longer have a balance. please feel free to reach back out to me at **********@myeyedr.com or 571-250-8033 ext ****. Thank you and I look forward to hearing from you soon. Kind Regards, Nadra
  

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 I had a routine eye exam at MyEyeDr and they charged me incorrectly and have been unwilling to remedy the issue. I have medical insurance, not a specific vision insurance, that still covers one annual routine eye exam (yes, even though it's not vision insurance specifically). The price of the exam was $100 and I should have been charged 20% ($20). The folks at MyEyeDr were very confused by all of this and told me incorrectly to file a claim with the insurance company. The insurance company needs the provider to do this. They were told this by the insurance company. MyEyeDr kept telling me that they would do this but never did. I called weekly and they just kept giving me the runaround. They owe me $80 because they don't understand how their business with insurance companies work. I've been trying to get this resolved for almost 8 months now. This is ridiculous and it seems like MyEyeDr just wants to keep my money and screw me over.

  Business Response

  Date: 08/17/2022

  Hi *****! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response and confirmed the refund made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************\\
  
  

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, I paid Ashburn Eye Care Associates (now part of MyEyeDr. on Ashburn Village Boulevard, Ashburn, (does not yet appear on BBB's list of branches in Northern Virginia) $930.40 for two pairs of glasses, based on my ophthalmologist's prescription, plus frames. The branch associate advised me to wear them for a few days to adjust to them since the lenses were progressive. I complied but they were simply not viable, as my vision was worse with, than without them. There followed a torturous eight-month saga of repeated visits to the branch to pick up new lenses that were persistently delayed and were never viable. In March I had my ophthalmologist reexamine me to ascertain that the original prescription was accurate. It was. New lenses were ordered each time I noted that the lenses were no good and each time I was presented with lies and endless excuses. O8 July 2022, the latest lens order was not ready and was told I would receive a refund in about a week. I returned the two pairs of glasses, as requested. Three weeks later, I was told there would be no refund since, in April 2022, MyEyeDr. had bought the independent optometrist who had received my payment. That company no longer exists. Ergo, no refund. The manager was rude, argumentative and confrontational and twice demanded that I submit to an exam by one of her optometrists to determine the accuracy of the prescription. I rejected her outragous demands and informed her I had already done that and had a copy of that exam. She angrily declared she would not argue with me and stalked off. The numerous complaints to the BBB reveal the same patterns of persistent deceit, interminable delays, repeated client visits and incessant excuses. This company executes a deliberate plan to defaud its customers. I believe that the number of fraud victims and the level of their financial losses merit investigative attention by the relevant state and federal regulatory and law enforcement agencies.

  Business Response

  Date: 08/17/2022

  Hi *****! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a prescription for my eye glasses to take to ****** but they kept up a high pressure sales to get me to buy eye glasses in their store. I told them their prices were too high and I did not like the quality. They eventually convinced me to buy a pair and less than six months later, they keep falling apart and I'm told since I did not buy a warranty, I'm out of luck.

  Business Response

  Date: 08/16/2022

  Hi *****! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra

  Customer Answer

  Date: 08/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I purchased a pair of eye glasses this year from myeyedr and the first issue was they delivered the wrong lenses. They were supposed to be blue and I got gray. They quickly replaced them, but the lenses fell out after about a month. I took them back and they put the lenses back in and tightened the frames. They fell out again and then told me I had to buy new lenses or an extended warranty because it was now over 90 days since I purchased them. I filed a complaint and later received a call with an offer to resolve the issue by again replacing the lenses since these would not stay in the frames. This was on August 6. I was out of town, so they said I could come in later and they would replace the lenses at no cost to me. I went in today and the store manager said they would not replace the lenses unless I either paid for a new pair or purchased an extended warranty. This is NOT what I was offered. They wasted my time in having to return to the store only to be told they would not honor their offer to replace the lenses.
  
  Refund; apology
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 08/29/2022

  Hello *****, Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. the lenses are on order and will be ready fro pick up when you come back in from your travel. Thank you for choosing MyEyeDr. We hope to see you again soon! -Patient Relations