Reviews

This profile includes reviews for LoanCare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LoanCare, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LoanCare, LLC

  3637 Sentara Way Virginia Beach, VA 23452-4262

  
• 

  LoanCare, LLC

  601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

  
• 

  LoanCare

  4330 W Chandler Blvd Chandler, AZ 85226-4965

Review Details

• Review fromCharles H

  Date: 10/18/2023

  1 star

  Charles H

  Date: 10/18/2023

  This company is a nightmare to deal with. Had the misfortune of my bank over-paying them by a significant amount (extra zero!) for my mortgage. While they have acknowledged that they have received the money, have received notice from me both verbally and in writing that it is an error, and state that they will gladly reverse the overage...they simply don't do anything. It's been weeks and multiple calls and I'm no closer to having the money returned than when I started.
  It's either extreme incompetence on their part or a deliberate attempt to discourage/dissuade me from getting my money back. They still haven't been able to email me the necessary form they claim I need to fill out - and - each time I speak with them they give themselves a full WEEK to resend me that email. A week!!
  At this point I fully believe it will take working with a lawyer to get them to return the money. How they have an ** ****** with the *** is a serious mystery!!

  LoanCare, LLC

  Date: 10/26/2023

  Charles, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at [email protected] with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare

• Review fromThomas H

  Date: 10/17/2023

  1 star

  Thomas H

  Date: 10/17/2023

  If I could give them zero stars I would since one of their employees didn't read my paperwork they only paid my flood insurance didn't pay my homeowners insurance then gave me a way more expensive insurance after not paying the insurance I already went with now I have to get quoted elsewhere and they have me fix their mistake that they won't even own up to terrible don't do business with them

  LoanCare, LLC

  Date: 10/26/2023

  Thomas, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at [email protected] and we will make sure that it is directed to the correct department. Thank you, Loancare

• Review fromJamie T

  Date: 10/09/2023

  1 star

  Jamie T

  Date: 10/09/2023

  The worst mortgage company ever. They make every simple difficult and lack understanding.

  LoanCare, LLC

  Date: 10/19/2023

  Jamie, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at [email protected] with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare

• Review fromRollin M

  Date: 10/09/2023

  1 star

  Rollin M

  Date: 10/09/2023

  There was an alleged lapse of insurance coverage.
  It has taken me at least 8 hours of my life to finally get the proof submitted, get the refund to my escrow account, which is now with another servicer - so no refund yet...

  LoanCare, LLC

  Date: 10/19/2023

  Rollin, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Please reach out to us at [email protected] so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon. Loancare

• Review fromMelissa B

  Date: 10/05/2023

  1 star

  Melissa B

  Date: 10/05/2023

  This place is the worst. I was grant a Federal mortgage assistance program called **** *** *****.which is NOT a deference. It’s is straight assistance from the federal government if you were affected by Covid. Long story short, I was granted the money but the program specifically states while you’re in the program your credit will not be affected. The whole time I was in the program unfortunately, loan care reported all the months late even though they were eventually paid through the program. When I call lawn care about this, they’re requesting me to send them copies of my credit report proving that they reported it late. What a run around all they have to do is see that they reported it late and fix it but instead they would rather me jump through hoops hoping I will just drop it. They’re also very difficult to get on the phone. Steer clear.

  LoanCare, LLC

  Date: 10/11/2023

  Melissa, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at [email protected] with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare

• Review fromKailyn M

  Date: 10/05/2023

  1 star

  Kailyn M

  Date: 10/05/2023

  Do not recommend for your loan. Their processes are not sufficient and cause issues for the borrower. Wait times for representatives are ridiculous and most times they are not equipped to handle your concerns.

  LoanCare, LLC

  Date: 10/11/2023

  Kailyn, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at [email protected] with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare

• Review fromDean P

  Date: 10/03/2023

  1 star

  Dean P

  Date: 10/03/2023

  Absolutely horrible company to deal with. They lose track of my mortgage payments and then tell me it’s my fault. Now they put me on a 6 month probation period and tell me that I can only send certified funds. Lol…. I send them my mortgage payment and spent even more money to send it through ******* *****. A week later I call them. Nope, we didn’t receive it. I sent it to the exact name that I was told to send it to. Now I have to try and get my ******** bucks back and they still haven’t received a payment. It’s so **** up that I almost think this is being done to me on purpose. Nobody that answers the phone has a clue on what they are doing. 10 years so far on paying my mortgage and never had any issues. Now it’s all out in space just floating around. Yesterday I was told to file a complaint at “paymentresearch@my loancare.com”. Can’t find that website. Nothing comes up. Painful…. That’s all I got. Steer clear of this company. You’ll be happy that you did.

  LoanCare, LLC

  Date: 10/11/2023

  Dean, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at [email protected] when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare

• Review fromDavid S

  Date: 09/26/2023

  1 star

  David S

  Date: 09/26/2023

  If I could leave a lesser rating than 1 star, I would. This mortgage company CONSTANTLY creates issues where there shouldn't be. Everything from losing our insurance check which we had sent them for endorsement, to literally losing our mortgage payment... to which they responded that it's not their fault for "reasons". There have been many, many other issues; these are just the two most recent. If you're considering LoanCare [or an affiliate] for your loan, and you happen to come across this review... please DO NOT use them. You WILL regret it.

  LoanCare, LLC

  Date: 10/11/2023

  Mr. ******  we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at [email protected] and we will make sure that it is directed to the correct department. Thank you, Loancare

• Review fromMegan F

  Date: 09/26/2023

  1 star

  Megan F

  Date: 09/26/2023

  My loan got transferred to this company without any choice on my behalf. They didn't pay our home insurance despite it being escrowed and now I have to pay a $*** fee to get it reinstated. Been dealing with this for three hours, whole workday is gone and no one still has any answers at LoanCare. Can't wait to pay off my house and be done with them. Scammy company!

  LoanCare, LLC

  Date: 10/04/2023

  Megan, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at [email protected] and we will make sure that it is directed to the correct department. Thank you, Loancare

• Review fromGERALD S

  Date: 09/16/2023

  5 stars

  GERALD S

  Date: 09/16/2023

  I have been with LoanCare for years.I have Direct-Deposit and have never had a late or missed payment. My mortgage was ***, however the *** payment was removed about a year ago.after 11 years of payments on time. My experience with LoanCare has been positive and very easy on me personally. I wouldn't hesitate to recommend LoanCare.

  LoanCare, LLC

  Date: 09/25/2023

  Gerald, Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our service. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, – [email protected]