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Cable TVs
Astound Broadband powered by WaveThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 195 Customer Reviews
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Review fromElsie P
Date: 10/20/2022
1 starElsie P
Date: 10/20/2022
The Wave is the worst cable service in 40 years. **************** is answered by non-knowledgeable people. Service is down 75% of the time. Cable channels are repeats every week. Astound drops popular channels, and inputs cowboy movies that we do not care for without informing the customer. Living in a rented apartment is ****, since we do not have a choice for other companies. The **************** is slow 90% of the time.This company is not going to give the consumer good service and good basic TV as long as they can get away with it. I would give them ******* STARS.Astound Broadband powered by Wave
Date: 10/24/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve your concerns. Feel free to email us at ********************************* with your account information, referring to this review. Or contact us on our social media via ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromLauren W
Date: 10/17/2022
1 starLauren W
Date: 10/17/2022
Did you know that you could go over on your data/internet and that Wave/Astound cannot even tell you how you went over? I was baffled too when I received a $90 overage charge. There is nothing in the bill describing what could have led to this. The customer service rep was incredibly rude and unhelpful and wanted to simply charge me more for "unlimited" internet. My internet habits have not changed, in fact they have decreased as I have been on a work sabbatical. There is nothing that they can do to reverse the charges, they cannot help me find where the charges are coming from (as in, what device is magically making me go over my internet bill) as they do not track that so they cannot show me any actual proof that this charge is legitimate. I asked multiple times who I could speak to to help me resolve this issue and I was met with "this is how your power bill works" or "this is how cell phones used to work" or "no one can help you with that". This is absolutely absurd and I think should be considered illegal to charge people for charges that they cannot even prove you used. They also do not say ANYWHERE on their bill how much data you are buying per month nor do they warn you when you are closing to using that data.Astound Broadband powered by Wave
Date: 10/18/2022
Thanks for taking time to rate and offer your feedback on your experience. We want to make sure we're always providing good customer support and affordable pricing. Specific information / details regarding data allotment per speed tier, **************** can be found online at *** help.astound.com/portal/articles/6811 ** If you have further questions or concerns, or need assistance with a further review of your account, feel free to reach back to our customer service at your convenience. For 24/7 assistance please call ************** Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm Or direct message us on our social media via ******** or ******** Thank you for being part of our service family! -*****Review fromJosh W
Date: 10/14/2022
1 starJosh W
Date: 10/14/2022
Needs to be sued and shut down. They're actively scamming hundreds of customers throughout *******, and *********. They claim to give us 100 mbps but in actuality we get 20 mbps. That's even IF it's up. They claim we are the problem when quite a few of other users have gotten new equipment. They want you to buy their stuff, but for what? The same service? We need to be reimbursed for the garbage that is "Astound."Astound Broadband powered by Wave
Date: 10/17/2022
Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve these concerns. Feel free to email us at ***************************************** with your account information, referring to this review. Or contact us on our social media via ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromMark B
Date: 10/12/2022
1 starMark B
Date: 10/12/2022
Wave Cable, now not so Astounding, has a predatory billing process. They only set up deals for 6 months then they automatically increase the bill to a more expensive plan of their choice when the deal runs out. My bill went from 56 dollars a month up to 115. They add undefined "one time charges" sometimes doubling the bill with no explanation of what the charge is for. You can't lock into any deal with a predictable monthly fee. They just change the bill whenever they feel like it. I live in a small community so they almost have a monopoly here. I will drop them as soon as there is a viable competitor. The only company more predatory is ******** Why is there no legislation to reign in these predatory Internet providers?Astound Broadband powered by Wave
Date: 10/13/2022
Thanks for rating and offering your feedback on Astound Broadband powered by Wave. I am sorry to hear that you may be considering leaving our service family. We'd be glad to review your account to discuss your billing/pricing concerns. Feel free to email us at ********************************* with your account information, referring to this review. Or contact us on our social media via ******** or ******* too for assistance. Thank you for being part of our service family! -*****Review fromFraye B
Date: 10/09/2022
1 starFraye B
Date: 10/09/2022
After moving cities I called ahead of time to set a service stop date of August 10th. I also received a return label and packaged and sent both my router and my modem that same day. On August 17th I received my first notice that I had unreturned equipment on my account. When I called to investigate, I was told that they had received two items but were missing a third item. I suspect that the third item was a defective modem that was removed from my apartment by an Astound technician during a repair (after it started smoking and burnt a **** into my countertop which I lost my deposit for). I was told that the case would be escalated for investigation.After receiving more notices for unreturned equipment and being billed for them, I called again. This time I was told that there was no evidence of any equipment being returned at all. This puzzled me since the last representative I spoke to told me that they had received a package from my return label. Again, I was told that Astound would escalate the issue and I would receive a call back in 5-7 business days.I never received a call back either time and I continue to be frustrated with sorting out this issue. I have also been billed for multiple months after my stop service date, adding another layer of frustration. Between the months I was billed after service was stopped, and the amount I was billed for my returned equipment, I am out hundreds of dollars.Avoid this predatory company at all costs.Astound Broadband powered by Wave
Date: 10/10/2022
Hello Fraye! Thank you for sharing your recent experience with Astound powered by Wave. Sorry to hear you are no longer part of our service family. I understand you have some billing concerns. Luckily I was able to locate your account details via your name and email listed on this review. I am showing all equipment charges were removed as shown returned your former account has a zero balance. This process can take up to 30 days in some cases after service disconnection. I also show your billing stop date was 8/10/22. We did not charge you for services after that date. I also show a refund processed back to your card we had on file as of 10/4/22. I hope this information will be helpful to you. If you have further questions or concerns, feel free to reach back to our customer service at your convenience. For 24/7 assistance please call **************, Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm. Or direct message is on our social media via ******** or ******** Thank you! -*****Review fromJeff B
Date: 10/08/2022
2 starsJeff B
Date: 10/08/2022
I received a flyer in the mail offering 49.64/mo for 1 year of 940mbps and basic (41 channels) plus Showtime and The Movie Channel free for 12 months increased to **** for the next year then full price (*****) Also Free month and install Free modem and wifi Free set top box $200 **** gift card after 90 days good standing. So I called, the guy was confused about the promo. But by the end of the call confirmed I would receive everything on the flyer. They installed and then it was this run around trying to get Showtime and TMC. Told me to log in to my account, had to call 3 times trying to make that work. (They gave me wrong info 3 different times, 3 different ways) Its been 2 weeks, (almost) and still no help. I spoke with someone today for 30 min, she tells me the offer was internet based, that I had to sign up online, not over the phone. Nowhere does it say this. She offered to give me Showtime and TMC for **** or that I could cancel, wait 6 months, and try signing up online. What the heck? Award winning customer service? They are liars that trick you into signing up. You cant even see the services online when you log in, or modify them. You have to call and be on the phone for too long. Im going to cancel this service because I cant tolerate their incompetence and wicked schemes. I only gave it 2 stars because the internet works as expected. (Except my ******* Laptop cannot connect)Astound Broadband powered by Wave
Date: 10/10/2022
Hello ****! Thanks for taking time to rate and offer your feedback on your experience. We want to make sure we're always providing good customer support. My personal apologies that these issues were not quickly and effectively resolved by customer service. I will be forwarding this to our management team to review over with the agents in question that you spoke with. I was able to locate your account information and was able to add SHOW & TMC channels for free per the flyer. A scheduled credit will be applied to your billing each month to offset the charged amount that will appear on your statement for the channel subscriptions. With regards to your Gift Card. This was added to your account correctly from inception. Once you pass all the required criteria after 90 days, our Gift Card Vendor ***** will email you details and instructions on how to claim your gift card. If you have further questions or concerns, feel free to reach back to our customer service at your convenience. For 24/7 assistance please call ************** Live chat from our website Mon-Sat: 9:00am - 7:00pm, Sun: 8:00am - 7:00pm You can also direct message us on social media via ******** or ******** Thank you for being part of our service family! -*****Review fromBradley D
Date: 10/03/2022
1 starBradley D
Date: 10/03/2022
This company ran a cable through my yard months ago and has yet to bury it. Ive now called customer service three times, only to end with hearing a ticket will be submitted to service and It will take 5 to 7 days to respond. Im yet to ever get a response. *** spent several hours on the phone and in chat there must be next to no staff handling inquiries. My next step will be to take this up with the city public works department. Im not a customer, dont plan to be and would advise others against it. I suspect the company will leave a response hear telling me to call in to have this resolved, which Im not doing a fourth time.Astound Broadband powered by Wave
Date: 10/04/2022
Thank you for contacting Astound Broadband. Please do not contact general customer service again. As they will not have details or information to offer you on a construction issue. Please email ****************************************** "Att" ****** in the subject, refer to this review, and provide your full contact information and full address so we can reach out to our local market to gain details and assist with following up directly with you. Thank you!Review fromBrandon H
Date: 09/30/2022
1 starBrandon H
Date: 09/30/2022
**************** has been abysmal for 4 months straight now, since they took over for RCN. Constantly on/off, and when it is on, it struggles to even stream in 4k or stay connected to the online game I'm playing, which I used to do last year with no issues. As far as I'm concerned, Astound owes me for PS+, ******** Appletv, Apple music, etc. subscriptions that I haven't had ************* to for months. I hope they get hit with a class action for this!!! Ridiculous that a company like this is allowed to stay in business.Astound Broadband powered by Wave
Date: 10/03/2022
Thank you for your review and rating of Astound Broadband. We want to ensure you know we were not bought out; we are the same company, just with a new exciting name! We are still committed to providing exceptional service. We're sorry to hear you may have an unresolved service complaint. We know our customers depend on having a reliable connection, and we'd like to make sure this gets resolved. Feel free to email us at ***************************************** Att: "******" with proviso of your account information, and reference to this review. Thank you for being part of our service family!Review fromHe K
Date: 09/27/2022
1 starHe K
Date: 09/27/2022
They are a bunch of LIARS. I called to dispute a bill that went from ***** (when I was with WOW) to the latest bill after the bought out WOW, *****. The first person I spoke with from Astound said she would get the bill back to *****. After waiting for their site to make the changes and it did not, I called and had to speak/be on hold for about 2 hours, only to find out that they will not honor the first person's request and after doing "everything they could try" and that they "understood my frustrations," the retention specialist said he could lower the bill to ***** + fees/taxes (I have my own modem!). I asked how long until I see the changes? He said a few minutes. I check back to my account about 24 hours later - ***** - what a bunch of LIARS.Astound Broadband powered by Wave
Date: 09/29/2022
Thank you for sharing your experience with Astound powered by Wave. We would like to address these issues. Kindly email us at social@@wavebroadband.com , referring to this review with your account information. Thank you!Review fromArvo Z
Date: 09/27/2022
1 starArvo Z
Date: 09/27/2022
I live in an apartment complex, and Wave gets to monopolize the internet access. As tenants, we are not allowed to get other internet connections with **************** Xfinity, etc. We are also not allowed to participate in low income discounts on internet, which is ironic because the connections are spotty at best. My landlord gets to spy on my internet activity to boot. I don't wish to support this behavior.Astound Broadband powered by Wave
Date: 09/29/2022
Thank you for sharing your experience with Astound powered by Wave. We are troubled by your comments and would like to address these issues. Kindly email us at social@@wavebroadband.com , referring to this review with your account information. Thank you!Arvo Z
Date: 10/06/2022
Case in point, the internet connection has my laptop and my phone blocked for some reason. This happens often. I have no other recourse. I cannot get another internet service. It is not allowed. So I am unable to get work from home where a direct Ethernet connection is required, and I can't have reliable internet for any other source of income from home. I thought monopolies were technically illegal. It's not just bad service, I feel that I am being discriminated against. The password hasn't changed for anyone else.
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