Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/2024 I paid *********************** in ******, ** $546.60 in physicians' fees online, calling up their suggested website of *************************************. A link for Doxo came up first in line, stating that they were for medical payments, so I clicked on that. I used my debit card to pay $546.60 plus Doxo's fee of $19.74, as per my bank statement. On 9/10/2024 I received a final notice from ************** stating that the bill had not been paid. As per their statement, Doxo paid the money to a Connecticut doctor's office, ******************, who cashed their check on 8/8/2024. I am not a patient of ******************* and have never been there. My last e-mail from Doxo on 9/18/2024 claimed that they were "investigating" my claim. They have not been in touch since, and will not return my phone calls. I contend that Doxo accepted my money, using Geneva's account number on their correspondence, and paid the wrong provider. If they won't pay Geneva General directly, I want Doxo to refund the money I paid them so I can pay my doctors. I am currently searching for legal help for this obvious negligence on Doxo's part.

  

  Business Response

  Date: 10/03/2024

  Hello *******,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo enables consumers to efficiently handle all their bills in one user-friendly location. Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
  

  Per your selection on our bill pay application, doxo sent a check payment to ****************** on August 01, 2024. A confirmation email was sent with the summary for the payment, which also provided the opportunity to cancel if needed. It is essential to understand that doxo can only send payments with the information that the customer provides. 
  

  Based on the information you provided to the BBB, our records show that you contacted doxo Customer Support on September 16, 2024, and your case is still active. We will escalate your case for further prioritization and notify you of any updates. Please note that the BBB is not the appropriate forum for resolving this issue. For assistance, you can reach doxo's Customer Support team through our online chat at ******************************************* or by calling **************. They will be happy to assist you.
  

  Thank you,
  doxo Customer Support
  

  
  

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22371839
  
  I am rejecting this response because: I do not recall the confirmation email doxo is referring to. They still posted that link to their own website when I originally tried to access Geneva General's third party ******, which was misleading to begin with. Also, doxo and their representatives have no right to dictate whether or not I contact BBB or any other party about this matter.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/17/2024

  Hello *******,
  

  As previously stated, based on your selection in our bill pay application, doxo processed a check payment to ****************** on August 1, 2024. A confirmation email, containing the payment summary, was sent to the email address you provided during the payment setup on July 23, 2024. This email allows you to track the payment status and offers the option to cancel the payment before it is processed via the payment-status page. Please refer to the attached confirmation email for your records.
  

  Its important to emphasize that doxo can only process payments with the information provided by the customer. In response to your outreach on September 16, 2024, our Customer Support team has also contacted ****************** on your behalf to assist in resolving the issue.
  

  Your case remains active, and we encourage you to contact doxo's Customer Support team for any further assistance. You can reach them via online chat at ******************************************* or by calling **************.
  

  Thank you,
  doxo Customer Support

  
  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22371839
  
  I am rejecting this response because: I wish for this case to remain open, as Doxo has stated that the case remains active. Still awaiting resolution 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 10/31/2024

  Please close the complaint. Other avenues of resolution are being explored 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying my sons tolls and E-Pass requires you to pay thru ********************** and when you are redirected to the website, I paid the fine and the fee charged at the time of payment. Today I noticed a $5.99 charge on my account and one phone with the bank we discovered that since January 1, 2024 every first of the month every month. $5.99 x 9 months = a total of $53.91. ********************** has been withdrawing from my account. I called them and they said it was subscription which i never agreed to. Why would a subscription be necessary for a onetime payment. I requested a refund in a check since i had to close the card. I was denied a full refund.

  

  Business Response

  Date: 10/03/2024

  Hello *****,
  

  Its important to note that doxo acts as a third-party bill payment service and is not affiliated with or endorsed by any service providers on the platform. This is clearly stated in doxos disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  

  In regards to the $5.99 fee, this was due to your selection of enabling doxoPlus upon completing your payment to E-Pass - Non Customers Paying for Toll Violations on January 31, 2024. doxoPlus is a monthly subscription that provides five safeguards for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. This can only be enabled by the customer.  
  

  According to our records, you contacted doxo Customer Support on October 1, 2024. Our agent assisted you in canceling and refunding your doxoPLUS subscription for the past 4 months, in accordance with our policy, totaling $23.96. Additionally, the Better Business Bureau (BBB) is not the appropriate forum to resolve this issue. For assistance, you can contact doxo's Customer Support team via online chat at ****************************************** or by phone at **************. Our team is happy to help with any further questions.
  

  Thank you,
  doxo Customer Suppor

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to pay an amount to NC QuickPass. I googled the information and it took me to a website that had all my info. The charged me $6.00 for the service. I paid $897.21. The money was withdrawn immediately. I went to the *** to clear up my registration issue and they said I still had a balance owed to NC Quickpass. I called and that when they informed me that many people mistakenly go to this website make payments but they arent affiliated with NC Quick-pass. I called Doxo and was told it would take several weeks to get my payment to NCQuickPass. What are they doing with the money that it should take so long to process? I feel cheated and angry that this continues to go on ensuring people continue to get cheated. I know what to do what about and how to resolve things for myself but what abt the people who dont?

  

  Business Response

  Date: 09/24/2024

  Hello ******,
  

  Its important to note doxo serves as a third-party bill payment service and is not affiliated with or endorsed by any service providers on our platform. This is outlined in doxos disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider."
  Upon completing your payment, you were informed that the expected delivery date is September 30, 2024. The selected ****** only accepts payments by check, which results in a longer delivery time, pending ***** compared to other payment methods. A confirmation email was sent to you with a summary of the payment and an option to cancel if needed.
  

  In regards to the fee, this was due to your selection of enabling doxoPlus which is a monthly subscription that provides five safeguards for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. The original $32.90 was waived due to your enablement of doxoPlus. 
  Our records show that you contacted doxo Customer Support on September 23, 2024. Our agent has successfully canceled your doxo subscription and initiated a stop payment on the check sent to NC Quick Pass regarding your refund. Please note that your case remains open, and we are dedicated to assisting you until it is resolved.
  Attached, you will find the confirmation email you received, along with details of what was selected during the payment process. 
  

  The Better Business Bureau (BBB) is not the appropriate forum to resolve this issue. For assistance, you can contact doxo's Customer Support team via online chat at ****************************************** or by phone at **************. Our team is happy to help with any further questions.
  

  Thank you,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my money back. It never posted and doxo never sent it to the first progress right account.

  

  Business Response

  Date: 09/26/2024

  Hello ********,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo enables consumers to efficiently handle all their bills in one user-friendly location. Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
  

  Per your selection on our bill pay application, doxo sent an electric payment to First Progress Card on September 17, 2024. A confirmation email was sent with the summary for the payment, which also provided the opportunity to cancel if needed. It is essential to understand that doxo can only send payments with the information that the customer provides. 
  

  Based on the information you provided to BBB, our records indicate that you have not yet contacted our Customer Support team. The ******************** is not the forum to assist you with this issue. For assistance, doxo's Customer Support team can be reached via our online chat at ******************************************* or by calling **************. They will be happy to assist you with this matter.
  

  Thank you,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company allows random users to register as another entity. opening up to scams as people can be tricked into paying their bill through a fake page. absolutely criminal.

  

  Business Response

  Date: 09/25/2024

  Hi ******, 

  
  Thank you for reaching out about your concerns. 

  
  As previously discussed over the phone on September 19th and the 23rd. doxo is a legitimate independent bill pay company.  doxo provides users with one of the largest bill pay directories  for their regular household bills using one simple secure login. 

  
  Billers are added to the doxo directory based on user feedback and suggestions.  There are multiple verification steps to determine each ****** is a legitimate business before being added to the directory. doxo is a safe and secure location for users and billers alike.  

  
  doxo does not have an agreement with **** ****************** The doxo website specifically mentions this throughout the payment process.  Since we have no affiliation with **** ***************** the agreement doxo has is with the user.

  
  Please feel free to reach back out to our team or email ************************************* if you still have additional questions.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/16/2024-recurring every month for $5.99. Its a doxoPlus subscription that we never signed up for. They do not have our name associated to any account and tell me they cannot cancel the subscription. They seem to have 2 other names associated with this account but i do not know who they are. . I have no idea why im being charged. Doxo said they cannot cancel subscription and that I would continue to get charged. ive already disputed the charge with my bank. However, I do not want to keep getting charged. And if they are doing this to me, how many other people are unknowingly affected? It is there company. they should be responsible for their subscriptions. I want to file a formal complaint so this doesnt happen to anyone else

  

  Business Response

  Date: 09/19/2024

  Hello ******,
  

  To begin utilizing services, users are required to create a doxo account. During this process, individuals will need to respond to a series of questions, including the payment amount, the designated account for the **********************, preferred payment method, any applicable convenience fees, and the desired date for the payment to reach the selected provider. It's important to note that all this information is provided by the user.
  

  According to our records, you contacted our Customer Support team on September 18, 2024. Your case has been reopened and is currently under review. We are actively working to resolve your concerns.
  

  For further help, you can contact doxo's Customer Support team through our online chat at ******************************************* or by calling **************.
  

  Best regards,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:09/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was duped into signing up for doxo to Pay my energy bills a few months ago. Since then I dont receive bills from ********** I get notices from doxo. I always pay ********* directly. Never use doxo.Now I cant access my ********* account directly. ********* shows old email address that I no longer use and cant access.I am trying to delete doxo. Its been impossible to do so and doxo requires a $14.95 cancellation fee. But will not accept my credit card. They also require that I send a cancellation letter to their main office which is in ******** I believe but it wont print.

  

  Business Response

  Date: 09/05/2024

  Hello ******,
  

  To begin utilizing services, users are required to create a doxo account. During this process, individuals will need to respond to a series of questions, including the payment amount, the designated account for the **********************, preferred payment method, any applicable convenience fees, and the desired date for the payment to reach the selected provider. It's important to note that all this information is provided by the user.
  

  Throughout the ********************** and account setup, ********************** emphasizes its third-party status by providing the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider. 

  Based on the information provided to BBB, we could not locate an account or payment in our records. Additionally, it appears you have not yet reached out to our Customer Support team for assistance with your bill payment. The BBB is not the forum to assist you with this issue. For further help, you can contact doxo's Customer Support team through our online chat at ******************************************* or by calling **************.
  

  Best regards,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2024, ************************* came out to treat some trees on my property. I was sent a paper bill shortly after. However, I also received an email from what appeared to be ************************* but via Doxo. Thinking this was legitimate, I set up the account for ********************** and paid $144.94 total (included some fee for payment) on July 1 only to find out the next day that ************************* does not utilize a third party vendor for payments and to date, payment made to Doxo has not been received by *************************. I have since cancelled my credit card ending in 1357 and attempted to resolve through my bank (US Bank) used due to the fraudulent nature of this company to no resolve. I paid ************************* directly by phone using my debit card ending in 8548 on 7/3/24.

  

  Business Response

  Date: 08/29/2024

  Hello ******,
  

  At doxo, we are committed to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo enables consumers to efficiently handle all their bills in one user-friendly location. Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
  

  Per your selection on our bill pay application, doxo sent an electric payment to ************************* on July 08, 2024. A confirmation email was sent with the summary for the payment, which also provided the opportunity to cancel if needed. It is essential to understand that doxo can only send payments to billers at the request of the customer with the information provided by the customer.
  

  Based on the information you provided to BBB, our records indicate that you have not yet contacted our Customer Support team. The ******************** is not the forum to assist you with this issue.  For assistance, doxo's Customer Support team can be reached via our online chat at ******************************************* or by calling **************. They will be happy to assist you with this matter.
  

  Thank you,
  doxo Customer Support
  

  
  

  Customer Answer

  Date: 09/05/2024

  On September 3, 2024 at 5:22pm, I contacted Doxo customer service via their Online Chat and spoke with Jhel who assured me an electronic payment was sent to ************************* on July 8, 2024 and that they would email proof of payment clearance in 48 hours of that date to my email address with doxo: ****************************************************************************. 

  To date, proof of payment clearance has not been received via email nor has ************************* received said payment upon inquiry with them directly on August 28, 2024. 

  Please reopen my case against Doxo for further inquiry as to the clearance of payment and receipt from ************************** 

  Please see attached copy and paste from the chat session and advise. 

  ******

  Customer Answer

  Date: 09/17/2024

  What we are stating is that Doxo did not send in proof of payment to  us as requested within 48 hours of asking but they submitted after you already closed our claim. The proof of electronic payment does not reflect on Daveys end and I will forward you their official statement. This company did not complete their part in the transaction and only debited from my father's account to which ******* provided provisional funds back to my father again AFTER Doxos statement to you and my father which is inaccurate according to *****. Please see separate email statement from ***** to include in rebuttal.

  ---------- Forwarded message ---------
  From: ****** ****** <****************************************************************************************>
  Date: Mon, Sep 16, 2024, 7:24 PM
  Subject: Fwd: Payment not received
  To: ******** ****** <********************************************************************************************>, <******************************************************************************************>

  ---------- Forwarded message ---------
  From: ******* ******* <****************************************************************************************>
  Date: Mon, Sep 16, 2024, 11:53 AM
  Subject: Payment not received
  To: **************************************************************************************** <****************************************************************************************>

   

  Good afternoon, ******,

   

  A payment from a Doxo website was not received here at **********. Doxo is not sponsored by or associated with Davey Tree at all. They are some kind of website that people use sometimes to make payments, and they claim they would send us the payment, but we have never received payment from them. They appear to be a scamming website that we have tried to get out to our customers that they are not associated with us.

   

   

   

  Thank you,

   

  ******* *******

  Customer Service Specialist

  The *************************

  Customer Answer

  Date: 09/19/2024

  The resolution I am seeking is that my Dad gets to keep the provisional funds ******* provided and that its on BBB record that Doxo did NOT apply the payment they took from my father to *****.

  

  Business Response

  Date: 09/24/2024

  Hello ******,
  

  Records show that the first contact with doxo regarding your payment was on August 29, 2024. Our Customer Support team did respond with the proof of payment as it was obtained. 
  

  On September 9, 2024, a dispute was filed with your card company, which prevented doxo from taking further action until the dispute was resolved. On September 18, 2024, the dispute was resolved in doxo's favor, and no refund is owed by doxo.
  As of today, the original payment of $140.00, sent to ************************* on July 8, 2024, has not been returned to doxo. Please find the attached proof of payment for your reference.
  

  Your case remains pending, and we are actively working to assist in resolving the issue. Please note that the Better Business Bureau (BBB) is not the appropriate forum for resolving this matter. For further assistance, you can reach doxo's Customer Support team via online chat at ****************************************** or by phone at **************. Our team is ready to address any additional questions or concerns.
  

  Thank you,
  doxo Customer Support
  

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/27/24 I made a credit card payment through doxo to ABC Waste Disposal. I did not notice this was for the company in *** 6/6/24 I received notice from ABC in ************ IA that my account was delinquent. I showed proof that I paid but they pointed out that this was in ** & that they do not do Business with DoXo. I called ABC in ** & explained the **************** said I would have to call Doxo. I have made numerous calls & sent numerous emails. My emails are not answered & the answer from the phone calls is they are working on it. I do not get any resolution.

  

  Business Response

  Date: 08/28/2024

  Hello ***,
  

  At doxo, we are dedicated to providing convenient bill management solutions for users. As a third-party bill pay service, doxo offers a platform where consumers can efficiently handle all their bills in one user-friendly location.
  

  Per your selection on our bill pay application, doxo sent an electronic payment of $58.50 to ******************** (**) due to arrive on March 29, 2024. This payment has been successfully sent and ******************** (**) has not returned this payment to doxo.  A confirmation email was sent with the summary for the payment, which also provided the opportunity to cancel if needed. 
  

  Our records indicate that you contacted doxo Customer Support, and our agent provided you with the information you requested. Please note that your case is still open, and we are committed to assisting you with a resolution.
  

  If you have any additional concerns or questions, please do not hesitate to reach out to us. doxo can be contacted on our online chat to speak with our Customer Support team at ******************************************* or you may call **************.
  

  Thank you,
  doxo Customer Support 
  

  
  

  Customer Answer

  Date: 09/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however I had called ABC Disposal twice after Doxo told me that payment was sent on 3/29/24 & they could not find payment. That is when I emailed Doxo 4 times & Spoke on the phone several times to *********************************** & ****** & was told they were working on it. ABC changed systems which is why they couldnt find the payment & now have. Doxo should have responded to me so that I understood what was happening & that they were not working on the problem.
  

  Thank you BBB for your help.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two transactions with doxo to pay my auto car loan one was for $4,999.00 and another for $364.04 however both transactions were canceled right after and supposedly refunded. Doxo claims they never took the funds out however they did and never returned the funds. The transaction was pending in my account now its been posted so theres no way the transaction was canceled and refunded or the funds would have never left my bank account so Im afraid after reading reviews that I was scammed for my money

  

  Business Response

  Date: 08/15/2024

  Hello Marlo,
  

  doxo is committed to providing convenient bill management solutions for our users. As a third-party bill pay service, doxo enables consumers to efficiently handle all their bills in one user-friendly location. Throughout the payment and account setup process, doxo emphasizes its third-party status by including the attached disclaimer: "doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by" your selected provider.
  Per your selection on our bill pay application, doxo was requested to send two payments to **************************** Both of these payments were refunded to you on August 13, 2023. Please note that doxo processes refunds immediately, but your card issuer may take up to 5 business days to process the refund back to your account.
  

  Attached are the refund receipts that you can present to your card issuer for further information. Please note that doxo does not have access to detailed processing times for your card.
  

  Records indicate that you first contacted our Customer Support team for assistance on August 13, 2024, at which time proof of refund was provided, and you were advised to reach out to your card company regarding the refunds, as they will only communicate with the account holder.
  For additional help, doxo's Customer Support team can be reached via our online chat at ******************************************* or by calling **************. 
  

  Thank you,
  doxo Customer Support