Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  T-Mobile USA, Inc.

  12920 SE 38th St Bellevue, WA 98006-1350

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  T-Mobile

  6501 Grape Rd Mishawaka, IN 46545-1007

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  T-Mobile USA, Inc.

  31 Inverness Center Pkwy Ste 600 Birmingham, AL 35242-4828

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  T-Mobile USA, Inc.

  320 Avalon Ave Ste 4 Muscle Shoals, AL 35661-2877

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  T-Mobile USA, Inc.

  7830 Highway 72 W Ste 170 Madison, AL 35758-9504

Review Details

• Review fromColeman J

  Date: 07/08/2025

  1 star
  I left T-Mobile because my bill was continuously going up every month. I had a balance with them when I left for the phone I purchased. I diligently made weekly payments towards that bill. When my balance was down to $80 I called to make my weekly payment and found out they sent my account to collections. Now my credit is dinged & I now owe fees to the collection agency. This type of treatment towards a responsible paying customer should be illegal.******* *******

• Review fromBrant G

  Date: 07/08/2025

  1 star
  First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.

• Review fromMiguel M

  Date: 07/07/2025

  1 star
  I was with TMobile for a while with a family plan. I ended up having to switch cause it was only me. I cancelled the lines and I was charged for 2 months after they were cancelled. I could see maybe getting charged for the one month of the partial usage but I was charged for 2. I tried calling them to resolve the issue they said they'd have to escalate and they'd call me back. They never called me back and sent my bill to collections. Pretty much got straight up robbed by this company.

• Review fromStephanie S

  Date: 07/07/2025

  1 star
  If I could leave 0 stars, I would have! They charged us for a line we didn't authorize for over 2 years, hidden in the lines of our monthly statement. Once I found it, I asked that they remove that charge and the charges for that line's protection plan with a refund or credit. They took off the charges for the line giving us only 3 months back in credit, but never took off the insurance charge and will only give 3 months credit back for that! These people, this company is a toxic scam, do not sign anything with them....maybe don't even go in the stores.

• Review fromDavid D

  Date: 07/07/2025

  1 star
  I was with T-Mobile for almost 10 years straight, i was loyal through so much bad stuff and kept hanging in but I'm done with them, they wont help me anymore, and Ill have legitimately 4 or 5 bars that say "5G UC" which is supposed to be the best and i cant even load music, their service is so terrible, I DISAGREE completely with them being one of the best, they're terrible! ***************** 1/10, ************ Performance: 1/10, Price 1/10 (IT WILL CHANGE). This mass exodus should scare all new customers away

• Review fromDavid L

  Date: 07/04/2025

  1 star
  T-Mobile treats my data like its a cheap thrill, sending me four defective phones under warranty. They ******* me with the same annoying ad on loop while Im stuck on hold, enduring obnoxiously loud hold music that could wake a coma patient. They force me to request a callback to avoid long wait times, only to slap me back on hold for an hour as soon as they call. They employ clueless staff who can barely address issues. Every visit to their store is a nightmare. Employees act like theyre under the influence, taking two hours to hand over a simple SIM card because theyre too busy chatting like high school cliques. Their network security is as flimsy as tissue paper; my phones been compromised on their system. This company is an absolute disaster, and I cant fathom why anyone would pay $50 per line when you can get superior service elsewhere for half the price.

• Review fromAmy D

  Date: 07/03/2025

  1 star
  I used to absolutely love TMobile. Myself and my family have used them a handful of time over the last 20 years. However, over the last year every single interaction I have had with their customer service has been abysmal. First they stick me with a phone financing plan that I had never agreed to and told me to eat the cost. When they did that, I cancelled part of my service with the intent to eventually fully get rid of my services. It turns out when this was done the service representative did not fully check my account and different account setting got changed. My email & primary contact was changed to another number on the account that I do not have access to. It was discovered in July when I went to add other services that my account was essentially bricked so I could not receive assistance without going to the store because they could not verify my account with their one time passcode despite me knowing all of my other account info including the account passcode. I went into the store to have this fixed and had been told I could receive an account credit for the inconvenience. However, this promise was never honored. The people I had spoken to were extremely rude. I decided to transfer some services to the individual who was using them & cancel the rest of my account no longer working with TMobile. They couldn’t even do that correctly. They transferred 1 of the 2 lines & did not cancel the other service that I had just signed up for. They charged me additional shipping cost & for the less than one day I had the device. They are also charging me the full month for the other 2 transferred lines despite them only being active on my account for about a week of the billing period. I would never recommend TMobile to anyone again. While the prices may be good the customer service is absolutely trash. They don’t care about treating customers right at all & that is a huge difference from how they used to be. It’s because of that that I will never work with them again.

• Review fromjanet g

  Date: 07/03/2025

  1 star
  I have been with t-mobile for 22 years and have had the worst experience ever. I have a Galaxy S22ultra that stopped working since June 29, The screen went completely black. Customer service technician did not know why my phone did that, It is July 3rd and i still do not have a replacement. Customer service keeps giving me the run around for my phone, one agent sent me 52 minutes away from my house because a certain store had a tech guy, well come to find out they don't. There was a charge on my account for $100 because i supposedly added a line, which i did not, and no one bothered to let me know. I have been calling every day to see how they can help me but they are useless. I will be changing to another provider after this

• Review fromDemarnae M

  Date: 07/02/2025

  1 star
  Will never go back! Have been charged and never even refunded for my internet. Canceled internet after having it less than 10 days after charged. No refund, then they hit me again for another month of service when it was canceled. So out of 100 and they just keep giving me a run around about the account.

• Review fromKimberly W

  Date: 07/02/2025

  1 star
  Poor customer service. Spoke to 10 reps and supervisors received 10 different stories. Very accusatory, very rude, defamation of my character, un helpful. Will never recommend them I have been with them 18 years. Will be leaving them in the next couple of weeks.