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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1000 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 3,776 Customer Reviews

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    Review Details

    • Robert S

      Date: 07/02/2025

      Not helpful very poor customer service never got my phones activated and they want to charge you. Took a lot of energy just to get everything straightened out bad business tactics

    • Lonnie J

      Date: 07/01/2025

      Cancelled service before the next billing cycle due to high prices (found the exact same coverage at 1/2 the price) & had a credit balance. Received an invoice stating I had a credit when I contacted T Mobile to have them return the credit amount I was told I would have to go into a T Mobile store to receive the credit. I went to the store and they could not do the credit and called T Mobile to ask them to issue a check. They told the Store Rep and myself the credit was a credit adjustment and can not be returned on a closed account so there was no way to receive the credit (which is unused money due to me for service charged and not received ) The credit amount was minimal but the unethical policy practice that T Mobile is doing to their customers. Not to mention they are very overpriced, long wait and foreign based Customer Service which is an issue with them trying to understand the issue or understand the accent without having to repeat numerous times.

    • Dennis G

      Date: 07/01/2025

      I am a currently deployed active-duty U.S. Army Soldier stationed in the Middle East. I’ve been unable to access T-Mobile’s network services for over a week, despite being billed approximately $177.00 per month, which includes a $50 international plan that does not function properly in my location.
      I have contacted T-Mobile at least 8 times through chats, surveys, emails, and phone calls. I spoke with a manager, but their assistance was ineffective. I submitted trouble tickets and was told the issue would be resolved in 48 hours. Over a week later, I have received no updates, no resolution, and no explanation.
      Due to this failure in service, I was forced to spend $379.99 out of pocket on a hotspot (“puck”) and SIM card from another provider so I could maintain essential communication with my family and fulfill my work responsibilities while deployed.
      I have also filed two formal congressional complaints through my state representatives due to the severity and unresolved nature of this issue, which affects not only me but other deployed service members as well.
      Desired Resolution:
      1. A refund or credit for the period I was billed without usable service
      2. Reimbursement of $379.99 I spent on alternate equipment/service
      3. Temporary suspension of billing while I’m deployed, or a workable solution
      4. Accountability for the poor support and unresolved service failures
      Supporting Info:
      I can provide deployment documentation, receipts, billing records, and correspondence with T-Mobile upon request.

    • James B

      Date: 07/01/2025

      The worst experience with ANY mobile carrier. Its been 6 days since we signed over to T mobile. I have been on the phone and in the store for over 17hrs combined trying to get my services correct. Every single rep says they can't do anything. Then the supervisors aren't much help either. I've spoken with well over 8 different people and 2 were kind enough to assist. They still don't have my numbers correct. And today the fiber(internet) was supposed to be installed. I've been home along with 2 others in the house and big dogs. These guys came up and rang my ring doorbell 1x and left. On camera. Now t mobile is telling me they're not able to contact the installer to have them come back. They are telling me to take another full day off to be home for them. I want something to compensate myself, my time, the frustration, the lies. I also want some sort of sanction on this company to hold them responsible for treatment of customers like this. As if we don't have our lives and our time isn't valuable.

    • Chaudhry M

      Date: 06/30/2025

      1-Line, no phone charges but charging $138 is absolute rip-offs to me financially

    • Frank N

      Date: 06/27/2025

      Called T mobile to order Internet service and asked if their 5G internet is compatible with VPN and their agent lied and said yes. He also assured me that I will be on a free trial and I won't be charged any fees. However couple of days I found out that their service is not compatible with VPN so I cancelled it. Fee days later T mobile charged my credit card without my consent and to make matters worse they send my information to their collection department.

    • Crystal T

      Date: 06/26/2025

      I cannot make phone calls at my home.It has been happening for a year now.It says it's only for emergency uses.I have went to the store to get help.No one has helped me but they keep charging me.

    • Mike P

      Date: 06/26/2025

      The service is good. The travel t mobile is garbage.. you guys need to work on your customer service or just don’t bother to offer deals. I am out $216 because I rented a car from you guys through travel and had a confirmation and everything. Called the rental place they have no info on my bookings. This makes me upset I want to drop the service. Literally worthless. Probably dropping the service in the next couple days cause I feel like I got scammed from
      You guys

    • Natalie C

      Date: 06/25/2025

      We've been customers for over 15 years. We were told we had our rates for life. We even found out about a year ago they overcharged us by $10 for years and we didn't realize. They fixed it for the future but no money back for any past bills at all. A few months ago our rates which were to "never go up" went up. Each additional line was going to be $5/line plus a couple extra fee increases. We tried calling to ask about this, but couldn't remember the pin we apparently set up when we signed up over 15 years ago. So they wouldn't help us at all. Walked into the T-Mobile store, and they just said there's nothing they can do. The rates went up. That's a breach of contract. Our rates shouldn't have gone up. We were grandfathered in, we were told. Until they just decide to change it because they want to.

    • Katie B

      Date: 06/25/2025

      They are a money hungry American corporation. Authorized users are allowed to add services, but only the main account holder can remove the services. How obvious do you have to be that you're just trying to take your customer's money??

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