Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

T-Mobile USA, Inc. has 1000 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  T-Mobile USA, Inc.

  12920 SE 38th St Bellevue, WA 98006-1350

• 

  Metro PCS Unlimited

  4804 N MacArthur Blvd Warr Acres, OK 73122

• 

  T-Mobile

  2668 Johnston St. Suite # C-1 Lafayette, LA 70506

• 

  T-mobile

  5709 Johnston St # B Lafayette, LA 70503

• 

  T-Mobile

  378 Country Side Plaza Mount Pleasant, PA 15666

Review Details

• Review fromJavier R

  Date: 07/13/2022

  1 star
  In January 16,2022, I signed up for the wireless internet device for $50/month , but surprisingly my internet company matched their price and improved internet speed for thenext three years so I decided to dump T-Mobile. I didnt manage to return device until two weeks later after signing up; however, when I did return the device, I was not told I had to call T-Mobile customer service to cancel, not at local branch. When I did call, they were asking for a PIN which i didn't even know I had. It took me another two weeks before I went into store to verify my identity, by then I had received the first ****. After I went into store, which btw took me an hour to get with customer service-did not issue refund. I continued to receive bills. On July ******************************************************************** with them to find out the refund claims had been declined multiple times, which I was not informed of by T-Mobile. Some customer specialist was finally able to resolve my complaint only to receive partial refund. I was so upset, but I said,"wtf that better than nothing I suppose" I am currently checking my account for that refund. If they do this to me, I'm sure they've done it to millions of people. Something wrong going on here.

• Review fromYvonne A

  Date: 07/13/2022

  1 star
  T-Mobile customer service reps lie to clients. Several reps have lied over the past 6 months for the amount of my **** - overbilling me each month. When I ended their service for overcharging, I asked if I owed any more money and was told 'No'. A month later (without notice) they took $98 from my account. When I called to talk with them, I was told I would receive my money back within the week. A week later I called back to find out why the funds were not returned and found that when I talked to the previous person, they knew the funds were not going to be refunded. Now, they want to charge me more money when I was told I do not owe anything a month prior. They do not deserve a B rating on the BBB.

• Review fromGerald H.

  Date: 07/13/2022

  1 star
  Haven't been able to get a signal for over 2 months but they keep suggesting solutions that only Rais my ****. They keep making promises that will give me credit on **** but if they follow through they just come up with some crazy charges to make up the difference. These experts are usually wrong. The only thing they care about is your ****. Took me 25 days to convince them there's something wrong.

• Review fromAm S

  Date: 07/13/2022

  1 star
  If I have an option to rate this company to -0 star, I would. Dont waste your money using their service shop somewhere else. They claim to be the one of the top 5G network is totally false and delusional. The service is worst than 3G I have a business account with them. I have four lines and all of them have been impacted for last four months. Im from ***** county ********. The company never bothered to notify me about the so called modernization being done in my area. So many tickets has been created on my account. Today I called one of their representatives hung up on my face. Mind you, all of their representatives are from overseas either ********** or South America. One of the other representatives named *********** I was chatting with just said pretty much we dont give a c*** ?? if we couldnt fix the issue even all the troubleshooting Isnt it good for me to check for a better service that will fit my business ????? I have the screenshots of the chats I have with him. If BBB allows me to attach the screenshots I will. Dont fall for their trap they are the worst network out there and rudest customer service.

• Review frommike s

  Date: 07/13/2022

  1 star
  kept droping my calls then when i whent to leave to go to a nother provider it was a nightmare. props to the rep i was working with to switch it from the place i whent to . an they dont tell you after you cancel they are going to charge you for a nother month an then when i whent to called customer service to get to billing the transferredme an all i got was a busy signal an then it hung up im thinken about disputing it with my bank . so dont go to this company i wont say were i whent but there are better onces

• Review fromRichard G

  Date: 07/12/2022

  1 star
  I thought I would try T-Mobile's new internet service, big mistake! In my case, the reception was very poor at my location, so I immediately cancelled the service and returned their router. I returned their equipment within 12 days; it took about 5 days to receive the router from them and was told there would be no further charges. Wrong! T-Mobile then started to **** me for their monthly service! This was after I had returned their equipment! And, I never did use their equipment, as the signal was too weak. After I received their first monthly service ****, I tried repeatedly to speak with a person who could help me cancel my account. I got a big run around! Spoke to several people, all of which had no authority to do anything! However, I was told repeatedly how much they wanted to help me. ha ha ha. I will never use any business associated with T-Mobile again! They are the worst!

• Review fromCynthia F

  Date: 07/12/2022

  1 star
  I am so so so upset. T-mobile's customer service is AWFUL. I was with Sprint for over 20 years and never encountered anything like this.Not only am I unable to make calls or receive texts, in order to log in, I need to verify my account. But get this? Verifying my account means that I need to be able to receive calls and texts. I did a chat with an "expert" and get this...she asks "do you have a landline you can use?" Well no, "expert." If I had a landline, I wouldn't be writing you hateful chat messages. DUH?Not only did they shut my phone off, I NEVER received a ****, a statement, a message saying it was overdue---NOTHING. I paid over $1800 in June so how could i be that over due in a month with no communication from them whatsoever.I have read other comments here where many many former Sprint customers are experiencing the exact same problem. T-Mobile is the absolute WORST in the cell business. DO NOT go to them if you can. The customer service is less than poor and the communication they have is even worse than that.I am going to see if I can move all 9 of my lines to ******** I have heard many positive reports about them. I wish Sprint had never met or negotiated with T-Mobile. The worst decision Sprint Executives have made.

• Review fromJames & Donna C.

  Date: 07/12/2022

  1 star
  We took out service with TMobile in ****** was told if service was not good in our area we could cancel with no ****, we had a 14 day trial. Did not even have the service 24 hrs because there was no service where we live. Went to T Mobile the very next day, explained there was no service and they canceled our service and said there would be no charges. 1 month later we get a **** for $70. Called TMobile, and was told to disregard ****, there was no charge since we canceled within the 14 day trial, and the fact we canceled less than 24 hrs after getting the service. 1 month after that we received another **** for same amount and a letter from a collection agency. We filled out the form to dispute with the collection agency and immediately called TMobile, again we were told to disregard the **** we did not have any charges. On July 11, 2022 we recieved another **** from TMobile for $70.

• Review fromDaisy T.

  Date: 07/12/2022

  1 star

  Daisy T.

  Date: 07/12/2022

  Due to poor service connection issues back in 2018 T-Mobiles Tech Support team had sent me a cellular booster device, supposedly to remedy the situation. It didnt. I was calling in for two days before I reached a Supervisor for Tech Support. He stated that h*** send me an equipment that will make my connection better, that itll be free and that is all to it. So days later I got the box plugged it up, it didnt do much for my services were still lagging. I then decided not to use it. Fast forward to 2022, we have moved to a whole different state and recently did an account transfer now Im hit with a **** of $215.82 for this cellular booster device.I then called customer service here in ****************, ** and explained how I was never informed about this device needing to be returned that the Tech supervisor stated that it was free that I could keep it. I explained it was never was by the supervisor at the time the device had to be returned. No where was it in writing that I had to return it in any of the booklet that was sent with the device. No where on my online account did it show that this equipment was being accounted for. From my understanding they just sent me as a way to shut me up. It never resolved my connection issue at the time, nor do I have use for it.The customer service supervisor ****** stated that there is nothing she can do, she is apologetic of how this was handled but in order to waive the balance the device had to be returned. I told her I no longer have it and if I was made aware it had to be returned I would of as soon as I got it. I asked for the calls and notes to be pulled from back in 2018, they told me they dont have that information. I asked if they can show me proof where I was made aware in writing of the device needing to be returned, I was told it came with the device which is a lie because all I got was a manual. Now Im left with a **** of $215.82 and threatened that it will hit my credit in 60 days if not resolved.

  Daisy T.

  Date: 07/11/2022

  I asked for corporates phone number but the customer service supervisor ****** told me T-mobile does not have a corporate line youd just have to mail them a letter instead.I feel like this is poor customer service, lack of training of staff, they are supposed to be the product expert but due to their incompetence their customers are being billed for invalid reasons and they wont fix their mistakes but take more money out of their ****************************** provide poor coverage and hire incompetent employees. You want to be surprised but a $215.82 ****, calling it 20hrs a month due to coverage issues or billing disputes then freely join T-mobile!