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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1000 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 3,803 Customer Reviews

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    Review Details

    • Carmen M

      Date: 07/15/2022

      TMobile experts are a bunch of scammers. Stole $35 from me. Keep promising to refund my account since June 23, 2022. Today is Friday July 15, 2022 and still no refund as promised. Had to deactivate my ATM card for concern over possible theft after TMobile so called expert had put me on auto pay without my authorization. Have tried to contact TMobile customer service with no school success. Fair warning to all. Do not trust so called TMobile **************** or ********************** management since they won't help either.

    • Mary B

      Date: 07/15/2022

      Worst and disaster experience i ever got I called 6 times to release my account from my uncle account and they called him 6 times to get the authorization and the last call was the worst everyone telling me your account is released I heard it 6 times at the last call and nothing been resolved i stayed from 7 pl to 1 am going work very tired and cant focus and iam working time also without service and issue is not solveed Worst experience in my life

    • Astrid M

      Date: 07/15/2022

      this company doesn't even deserve one start, zero is more accurate. It is the worst company ever, no just for the bad connection and internet service, it is because they try to steal money from their customers and harass us until the point they ruin your life and health. I tried to cancel one of my lines on oct-2021 and they told me They going to stop charging me but they are liars, they keep charging me every month, I was tired of the charges, bad service and bad signal and decided to cancel all the my lines on March 2022. they never stop charging me, they never cancel my accounts and they keep leaving my bank in red numbers until I have to request stop payment, once They took all my rent money from my bank account, I had to pay bank fees every time the put my account on red and I also have to paid the stop payment fee. They submit a collection just when I was trying to buy a house and they almost gave me a heart attack, the have been harassing me and threating me to damage my credit and all that harassment sent me to the hospital. I call every week to their customer service number and the agents keep doing promises they can not fulfill and keep telling lies about to cancel my account, they just repeat as robots the script but They never help me, sometimes I ask for the reference number of my call and some of them don't even know what that mean. They keep searching excuses to charge more money. They submit a collection for more than 5 times I used to paid and I never was late on my payment I used to have direct deposit reason they keep stealing money from my bank account. This company not just owe me the money, they owe me interests on my money, all the damage you did to my family and health, and all my life, peace and health they stole from me and my family.

    T-Mobile USA, Inc. is NOT a BBB Accredited Business.

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