Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coinstar, LLC has 34 locations, listed below.

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  Coinstar, LLC

  330 120th Ave NE Ste 100 Bellevue, WA 98005

• 

  Coinstar, LLC

  1905 N Nova Rd Daytona Beach, FL 32117-1421

• 

  Coinstar, LLC

  4401 Mayfield Rd Cleveland, OH 44121

• 

  Coinstar, LLC

  125 Stuart Rd NE Cleveland, TN 37312-4804

• 

  Coinstar, LLC

  7280 Montgomery Rd Elkridge, MD 21075

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $46.08 in ethereum from a coinme machine. I then followed the instructions on my receipt to redeem. I went through the app and attempted to verify my identity and had several errors. I tried again online and was then told that crypto was not available in my area and to reach out to support for a refund. That was on Nov. 28th. I have yet to hear back and support has not been responsive. My case No. with coinme is ********.

  Business Response

  Date: 12/07/2022

  Good Day, 

  We are very sorry to see you are having troubles using your Coinme transaction. Once a Coinme item is purchased through the Coinstar kiosk, we cannot troubleshoot or aid in application. We would ask that you reach back out to Coinme to gain resolution on this concern. 

  Thank you

  Coinstar Corporate Relations 

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cornstarch machine stole money from me. I had 40 dollars in change that I counted over 5 times. Then I had 15 dollars in dolalr coins. The total at the end came out to $38. That makes no sense at all. And I would like to be refunded.

  Business Response

  Date: 10/28/2022

  Good Day, 

  We understand you feel there was missing coin from your transaction which totals $17.00. Please know, we take these concerns seriously and would like to ensure this is looked into fully. Can you please provide the following details: 

  - Store Name that the Coinstar was located in

  -Store address that the Coinstar was located in

  -Transaction Date and Estimated Time 

  Once we receive these details, we would be able to help further. 

  Thank you,

  Coinstar Corporate Relations 

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a **** ***** store in my town and I bought BTC with $380, but the machine would not give me a voucher! At that time only was I able to actually talk to someone at CoinMe I believe it was, though it couldve been CoinStar, but at any rate, I got back a temporary voucher but it only had a pin number on it, and over the past several weeks, I have chatted with the agents on the CoinMe site and been given different case numbers every time, but I have always mentioned the incident number of the voucher that I got, which I hope will be temporary, but who knows, but I only got that voucher at all because there was a back-and-forth between me and the agent on my phone that they wanted me to do so between them and the stores manager, and ever since then I have been to the chat site at least once or twice a week every week, and I have made phone calls and left messages requesting someone to call me, but no one ever has yet, though I gave them all the information that they needed, and that they told me was needed! Yet, in all of this time, nobody has called me back, even though I spoke very clearly, and gave them all of the information that was requested, I still have never been contacted except maybe twice by emails, and I left them the information there that they wanted, which included a selfie of myself and a photo of my ID, which is my drivers license, and a photo of me, holding my drivers license in my hand, yet, nobody has reached out back to me, and even in one of those photo sets that I have sent them to no avail, I even held the voucher in my other hand, but yet, no one has contacted me back about it! They think Im just going to give up and forget about ever getting my $380 in a voucher or in a check if need be, back! Well, if they think that, theyre completely wrong! Because I will take this lousy CoinMe to the BBB or the ************************ (FTC) and see how much they like that! I am tired of dealing with these so and sos, and getting nowhere!

  Business Response

  Date: 10/28/2022

  Good Day, 

  We are very sorry to hear about the challenges. Our kiosk is used as a means for Coinme to provide Crypto Currency purchases in a convenient location. Once a purchase is completed, Coinstar is unable to troubleshoot an account. We understand you have been waiting for a confirmation from Coinme to gain a resolution here, please know we have also provided your feedback to the team and have requested they contact you. In this case, you would need to work with Coinme in order to redeem the transaction to your Wallet. 

  Please let us know if you have any further questions, 

  Thank you,

  Coinstar Corporate Relations 

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used COINSTAR Bitcoin ATM machine at HEB supermarket on **********************************************************. and WWW.COINME.COM website platforms and ended up sending Bitcoin (BTC) to a wallet address:1Gci1vPdsKWayjkwZmjQDtp3Qcy4EqB6vR that turns out to be FRAUDLENT COINSTAR and COINME.COM have formed a partnership. Their platforms was used to facilitate and accommodate sending money to FRAUDULENT address above COINSTAR and COINME.COM are liable as they facilitated and accommodated the above transaction I asked COINME.COM to reverse the transactions. They replied they cannot reverse the transaction as follows:I understand that you have stated that you have sent your funds to a fraud related wallet. I am sincerely saddened to hear this, however, per the nature of blockchain, once funds are sent, they cannot be returned.This is not true as if they are able to send it then they can trace and retrieve it also SCAM and FRAUDULENT website is website: to www.lissettdanielaweinmann.com and WhatsApp # are:************** and ************** ************************************************************************************* email: ************************************ From https://lissettdanielaweinmann.com/about-us/, claims to be employed to BLACKROCK INVESTMENTS Can do to PLEASE HELP me recover from COINSTAR, COINME.COM and/or BTC address owner of 1Gci1vPdsKWayjkwZmjQDtp3Qcy4EqB6vR and finally PREVENTING OTHERS others being FRAUDED ? I can be reached at ***************

  Business Response

  Date: 10/04/2022

  Good Day, 

  Thank you for taking the time to contact us. We understand you have concerns regarding where your funds went to after you applied them to your wallet. Coinstar cannot troubleshoot or assist with transactions that happen after the bitcoin is purchased. Our kiosk is used to purchase crypto currency through Coinme.  Though we cannot troubleshoot your account, we have provided your information to Coinme for help. We understand you have spoken with Coinme and you have stated your issue was not resolved yet. We would encourage you to continue to work with them as they  would be able to give you all of the information on this concern. 

   

  Thank you

  Coinstar Corporate Relations 

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18146343
  
  I am rejecting this response because: Coinstar is a partner of coinme. Coinstar can work with Coinme to please recover my funds sent to a fraudulent BTC address from your platforms combined, The transaction started with conistar, got coupon from coinstar to redeem in coinme and sent from coinme. Since it was sent then there should be a way to trace the funds and recover. them. Coinstar/Coinme would have far more greater resources to help me. Several  fraud recovery companies have contacted me to assist recovering the funds with a fee up front and I cannot tell even if these companies are scams as there are many fraud recovery company scams also (***************** off someone who has already been frauded and scammed to fraud and scam them again. May our God have mercy on them). Coinstan and Coinme combined are well-known, reputable and large companies and since other fraud recovery companies can trace and recover the funds so can they. I PLEA to Coinstat and Coinme to help me recover the funds and ENSURE others like me DO NOT get scammed and frauded. I am happy to discuss at ************. 

  THANK YOU to BBB to provide this platform for assistance of regular folks surviving.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cashed in coins at a Coinstar machine in a ******* in ***********, ** yesterday. It calculated my coins to be $41.56 and shows that I'd receive $36.61 after fees. I went to the cashier and it wouldn't let them redeem it. I went to another cashier after shopping because I was told it may take a while for it to be able to be redeemed and it still told them that it couldn't be redeemed. I tried again, for the third time, today and it still didn't work. I also tried calling Coinstar but no one ever answered.

  Business Response

  Date: 10/04/2022

  Good Day, 

  We are very sorry to hear you have had troubles cashing your Coinstar voucher. We've submitted a check payment to be sent to the address you provided for 36.61. Kindly allow 10 business days for receipt. Please do let us know if there is anything else we can help with. 

  Thank you

  Coinstar Corporate Relations 

  Customer Answer

  Date: 10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put ***** worth of coins in coinstar and was issued a voucher for 38,36. This occured the afternoon of 9/21/2022. My wife and I both have some disabilities and we left the store (*********** in ******) and upon returning on 9/22/2022, they refused to honor the voucher. They said it must be redeemed the same day. The ticket specifically state Redeem Today with any cashier, not you have to redeem it same day

  Business Response

  Date: 09/30/2022

  Good Day, 

  We are very sorry to hear you were unable to cash your voucher (s). Please know, they are still valid and can be redeemed. When you are able to, please return to the store and request payout. If they have any questions, please have them give us a call at ************** as our teams can help. Please be assured that you will receive funds for the transactions. 

  Thank you

  Coinstar Corporate Relations 

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 09/20/2022 at a ******* in ************ *****, after a power outage occurred. I attempted to complete a coinstar process. The machine took our coins, did not provide a count of amount and did not provide a payout. The ******* associate witnessed the whole experience. Together with ******* associates, I called Coinstar. We were hung up on twice and once we finally were assisted, the customer support was rude and non existent. I was advised that there is no estimated time of when i would have a resolution. I was using this service because of the need for money. i cannot be without this money for a un estimated time. We were advised that we would receive the money when we receive it.. These are exact words. this is not appropriate and is stealing. The beauty of all this is it was all recorded. ******* has a recording of my transaction, yet I have been robbed of my money. i would like this resolved ASAP

  Business Response

  Date: 09/22/2022

  Good Day, 

  We are very sorry to hear about the trouble you had with your transaction! We understand this has been a frustrating experience for you. Thank you for giving us a chance to help. Can you please reply back with the following: 

  -Did you see an amount on the screen for what was counted before the power went out ?

  -Can you tell us how much you believe you had in total? 

  Thank you!

  Coinstar Corporate Relations 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow?!?! I mean I understand extorting the little man is real, but a **** percent charge for service, and a same day (new to me and largely hidden!!!!) expiration? Are you absolutely choking on air? Because that's how I feel regarding this corporate endorsed theft. I have a keno ticket with a possible value of zero that has a 6 month redemption! But when I convert real money into a real voucher that I think I can used, even only within that sole brand, I found out well after the fact that it actually expired if I didn't use it the same day!!!!! Coinstar is obviously a big time organizer, not giving any level of concern (hmmm... do poor people NEED coin machines in times of distress?? Big wonder!) at all for the people that it makes its money off of. Absolutely disgusting and the next time I cash in my coins it will be with a bank or by hand sadly, which really is sad! I will be adding a thumbs down to every single possible juncture at which coinstar or its brand are found. Please retire yourselves and save us the wait.

  Business Response

  Date: 09/12/2022

  Good Day, 

  We understand you have a voucher that was not cashed on the date of transaction. Please know, the voucher is still valid and you can still receive cash for the transaction. Kindly return to the store and present the voucher, you can give the store Coinstar reference number I000160097 if they need it. You should not have any trouble with receiving the cash. If the store had any questions, please have them call us at ************** as our teams can help. 

   

  Thank you

  Coinstar Corporate Relations

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to change a significant amount of coins to A gift card and a Coinstar kiosk at a ******************* supermarket in ******** *******. I have done this transaction dozens of times before and I am very much aware of my options. I chose to change the coins to a gift card which carries no fees rather than to cash which has a 12% fee. For some reason, the machine did not take my selection and created a cash transaction with a $51 fee. I noticed the mistake and before terminating the transaction I called a store employee who tried to help me. She pointed out to a phone number on the machine which I called for service but the service representative said the transaction cannot be reversed or canceled and I signed a consent form while I was in the session . I explain to **************** that my intention was to get a gift card with no fee and that for some reason the machine did not take the correct action. Its also important to note that the screens were changed from the last time that they did the transaction and they have a different design now. I request that the fee of $51 be returned to me and that I should be made whole for the mistake. I also think the charging at 12% on an exchange of coins to cash is excessive and abnormal.

  Business Response

  Date: 09/06/2022

  Good Day, 
  
  We understand your initial request was for a eGift card and understand the surprise when you received a cash voucher with a fee. In order for us to look into this with you, can you please provide the store name/address you went to and the date of your transaction? 

   

  Thank you for giving us a chance to help!

  Coinstar Corporate Relations

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17919826

  The business wanted to know the location and time of transaction:

  The Kiosk is located inside ******************* supermarket at *******************.

  It was on 8.31.22 at approximately **** pm and the photo was taken at ***** pm before I concluded the transaction.

   

  Please forward my reply to the business
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/12/2022

  Good morning, 

   

  Thank you for the additional information. We understand you originally wanted an eGift card and was not expecting to receive a cash voucher with a fee. If you have not done so, please ensure you cash the voucher in at the store. For the fee, we will send you a check for ***** to the address you provided through BBB. Kindly allow up to 10 business days to receive the check. The reference number for this is I000154616. Please let us know if we can help with anything further. 

   

  Thank you,

  Coinstar Corporate Relations

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole month of July I haven't been able to turn in my coin jar. All 7 local locations are full. Banks won't take it. Please for the love of God empty the **** machines in ****** **! I'll work for you if you need workers. Just come on please my kids need school supplies and tp

  Business Response

  Date: 08/05/2022

  Good Day, 

  We are very sorry to hear about the troubles you have had with exchanging coins in your local area. We can confirm now, the kiosks in ****** have been cleared out and are ready to be used. In the future, you can give us a call at ************** before heading out to a kiosk location, our teams can give you a live update with a kiosk status. 

  Thank you,

  Coinstar Corporate Relations