Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coinstar, LLC has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coinstar, LLC

  330 120th Ave NE Ste 100 Bellevue, WA 98005

• 

  Coinstar

  2020 Gunbarrel Rd Chattanooga, TN 37421-2679

• 

  Coinstar, LLC

  Food Lion 7525 Tidewater Dr Norfolk, VA 23505-3700

• 

  Coinstar, LLC

  14250 Chino Hills Pkwy Chino Hills, CA 91709-4832

• 

  Coinstar, LLC

  2823 W Valencia Rd Tucson, AZ 85746-8034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Machine crashed at ********************* at ********** ********* ** on 4/14/2023 while attempting to put change in for Amazon gift card. Machine took a chunk of the change, stopped counting at 48 cents, spit some back out, and then gave me nothing because of the ************* plus transaction fee. Attempted to insert cash to try and make it work, but transaction already closed. There was likely less than $10 of change total between what was taken and what spit back out. Tried to call customer service but was on hold for 20 mins. Willing to accept even a small Amazon gift card for my trouble, nothing outrageous is necessary. Change is just a pain in the rear, probably will charge most things from now on. Have a good day.

  Business Response

  Date: 04/17/2023

  Good Day,
  Were very sorry to hear about the trouble you had with using our services and contacting our customer support team. We thank you for taking the time to provide this feedback. Weve requested to have an Amazon.com eGift card be sent to you for $10.00 as we value your business.Please allow 3-5 business days for receipt.
  Thank you
  Coinstar Corporate Relations

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Very prompt response, excellent customer service. I recognize the issue was a fluke and hope to continue utilizing service in future.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19, 2023, at approximately 8:05pm ET, I took my daughter to the Coinstar machine located at the ******* at ************************************************************* to redeem a significant amount of change she had been saving for cash. After depositing all of her coins and reaching a total of $231.05, the machine malfunctioned and prompted us to call Coinstar's customer service number at ************. The representative with whom I spoke advised that a service technician would have to come to the location to repair the machine, and they would contact me upon completion to advise of the next steps. The reference number for the case is 243495.To date, I have received no communication from Coinstar regarding the status of my case, and I am owed at least $231. I have called the customer service number twice to request an update, and both times I have been advised that the machine had not been serviced, and they would contact the service technician to check on the status. I have received no updates.

  Business Response

  Date: 03/29/2023

  Good morning, 

  We are very sorry to hear about the trouble you have had with the transaction. After further review, we are able to validate the error you received during the transaction and the amount that was left in the kiosk. Due to the trouble, we will send you a check for the amount of the transaction with 0 processing fee for the total of ******. Kindly allow ***** business days to receive the check to the address on file. 

  Please, let us know if there is anything else we can help with. 

  Thank you,

  ********

  Coinstar Corporate Relations 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of last year I bought some DogeCoin. Now the voucher is starting to fade away and I can't even redeem it! I bought 59 Dogecoins and some fragments. It says no expiration date on the voucher. Therefore, I should be able to redeem this tokens whenever I like. This is fraud, and I demand I get my coins. And I will escalate the case via BBB if I do not receive my refund.

  Business Response

  Date: 03/17/2023

  Good Day, 

  We are sorry to see you are having trouble with using your redemption details. Between Coinme and Coinstar, we can help!  Because this is very sensitive details, we would ask that you contact Coinme by vising their website at www.coinme.com and clicking the contact us page. They will be able to provide you with the redemption code. If you need the Pin number, we would ask that you call us at ************** and our teams can provide you with the pin number. 

  Thank you,

  Coinstar Corproate Relations 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a coinstar machine on February 25th and I deposited $301 I put in 2 $100 bills and it took them fine on the third and final $100 bill it rejected it twice then on the third try it took it but never registered it for the deposit so I thought this is odd and I put in another $1 bill to see if it would maybe unjam it or fix the count on the bills. It did not I called them soon after leaving the building and they told me I had to wait a week while they send a tech to look at the machine. They told me it would take 1 business week for this to be done and not to worry well 1 week goes by and I never wind up hearing from them all the while I call daily after the first week of nothing being done week 2 finally someone checks the machine but never does anything about my complaint until finally today I am told they did t find anything in the machine and they would escalate it. My reference number for this whole thing is ******. They give me no information or updates they just say don't worry. I was robbed $100 bill and now I'm told oh well we don't have it. Check store cameras or something. I'm just really upset and sick of this it seems like it's a losing battle their timeframes are a joke and I'm sick of getting the run around

  Business Response

  Date: 03/17/2023

  Good Day, 

  We are very sorry to see the trouble you had with using our services and thank you for the time you have allowed for us to review. As we do value your business, we've submitted a check to be sent to you for $100.00. Kindly allow ***** business days for receipt. Please let us know if we can help with anything further. 

  Coinstar Corproate Relations 

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered $75 dollars worth of gift cards online on 12/5/22. There was not any notes on delay posted on the site. Sent email to Coinstar (********* contract gift card agent) on 12/10/22 received order has shipped, but Coinstar could not provide tracking. Just a lie.12/19/22 response I was given tried to blame everything under the sun for the delays, including its the busy season. Duh I did not receive the gift cards until 12/29/22 well after Christmas. I actually ordered replacements from McAlisters competition on 12/20/22 and received them in three days. It took Coinstar over 25 days to ship the automated product. There is an issue, and consumers should not play for poor management. Coinstar appears negligence in not properly staffing their business and also staffing what they had with less than adequate employees. I mean they knew it was the Christmas rush. They can try to act dumb, but every involved knew there would be a rush.This cost me an additional $75, which I want credited for. Looking on social media I am only a one in the many that had issues in delivery with Coinstar in December, which can lead to class action.If so, **************, ***********************, and ******* will be included as they responded to emails as agents of Coinstar.

  Business Response

  Date: 01/20/2023

  Good Day, 

  Thank you for reaching out. It sounds like you purchased gift cards online, please know that Coinstar does not sell gift cards online. Our products and services include using our physical kiosk in a store location to exchange change for eGift cards. You can find a list of our product offerings on our website at www.coinstar.com. 

  It seems like you used a different company for your online gift card purchases. We would ask that you reference back to the original website you used for purchase. 

  Thank you

  Coinstar Corporate Relations 

  Customer Answer

  Date: 01/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have exchanged with coin star previously. The last time I exchanged I was given an option at the end that said there was a fee and if I was sure I wanted to pay the fee. Of course I said no and it elected me to change to the gift card option. This time around I thought I hit gift card because who wants to pay fees when they can just go to the bank. I was going to get an Amazon gift card for the total amount. Upon entering my coins and then hitting done and not being asked the vendor I went back to the main screen and found that maybe the display was changed but the wrong option was selected. I asked in the store knowing they probably would not be able to do anything and that to contact coinstar which I did when I got back to work. I called and was told all sales were final 3 times and find that absolutely ridiculous. I get that it was my fault for hitting the wrong button, but i also feel like if i cashed the voucher immediately the ok the transaction is complete. I have not cashed the voucher and would wait 30 days if I had to in order to get back my $45. All I wanted to do was cancel the cash voucher and get the full amount of my coin exchange in an Amazon gift card. I don't understand how this cannot be an option. I was charged $45.66 in fees and its very disheartening that the employees all just said the same thing without getting anymore information from me or anything. Please tell me there is actually a solution for this issue. The details of my transaction are as follows:Coinstar machine at Stop and Shop ******** located at ********************************************************************. My coin total was $361.32 with $45.66 in fees totaling $315.66 cash redemption value. Store ID ******** Transaction #***** on 1/19/23 at 12:31pm. If the receipt is needed to be uploaded or mailed in I can do so as well.

  Business Response

  Date: 01/23/2023

  Good Day, 

  We are very sorry to see you did not receive the intended product. We completely understand you originally wanted to receive an eGift card vs. a cash voucher. We will send a check to your address provided for the fee received in the amount of *****. Please allow ***** business days for receipt. For the cash voucher you have in hand, please redeem it at ************************ **** at your earlies time available. 

  Please let us know if we can help with anything further. 

  ********

  I000219595

  Coinstar Corporate Relations 

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my coins in and the machine crashed and everyone said they couldn't help me. I know it was only $12 but I still want my money

  Business Response

  Date: 01/13/2023

  Good Day, 

  We would like to have the opportunity to help in this situation. We will need a bit more details. Can you please reply back with the following: 

  Date of your transaction attempt

  Store name and address

  How much money did you place in the machine?

  Did you receive a voucher? 

  Once we get these details, we can look more into this. If you have not yet called our customer service team, you can do this as well as they would be able to help. To call our customer service, dial **************. 

  Thank you

  Coinstar Corporate Relations 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan. 8th I took box of coins to ******* as I had seen a coin machine years ago. I called first to see if there was still coin counting machine and **************** said yes, and was no charge. I asked that as my bank is free. I had never used one of these and since I was told on phone there is no charge, I used. I was shocked , mad never would have used if I knew it charged *****!!! some rejected coins, i ran thru and AGAIN charged ****. I am retired and care giver for blind 103 mom. I quit my job to care for my mother in our home, I was working ******************** Covid at age 67, with the risk extremely high for me with asthma and COPD, and my age. I risked my life for strangers. I also volunteered at *********** for families and cancer patients. I also volunteered at *************************** with the less fortunate, homeless, food bank, ************** for family living in cars. I did these for FREE as giving is what this world has lost. The reward of helping someone less fortunate is better than receiving!!! When I saw this machine, I did not fathom it was going to charge me! My son would have walked away. To me, ***** is a lot of money to take from me who has for years put money in my box. I question what I received as well as I have filled before, gone to bank and it holds approximately$165.00!!! I was shocked and felt taken from and why? So some company makes money off a retired low income person who has given all her life!!! Sad and desperate these type of people are. I was so upset I took pictures and complained to ******* I was told it was free. Their comment, I dont know who you talked to, but no one uses so I dont know. You ruined my trip to ******* , save time from going to bank next day AS I could not leave my blind mother to go to a bank, that is why in car for weeks. Thank you vendor for being an example of what greedy people do. ******* has both receipts and this is all I have after purchasing a few items. Ripped OFF

  Business Response

  Date: 01/10/2023

  Good Day,
  
  We thank you for taking the time to provide feedback regarding your recent experience using the Coinstar kiosk. When our customers use our kiosk, there are a couple of different choices for coins to cash transactions. You can do coins to cash which would have a standard processing fee, if chosen you would need to accept the fee before the coins can be entered into the kiosk. The other option is coins to eGift card which has 0 processing fee. You would need to choose a eGift card that is listed on the kiosk, then pour your coins. As we do value your business and as a one time courtesy, we have sent you a check for the processing fee you received on this transaction.Kindly allow up to 15 business days for receipt.

  ********

  I000214038

  Coinstar Corporate Relations 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 30 2022, I placed $27.00 of pre- counted change into a Coinstar machine that is located in OakPark Heights ********* The Machine issued me a voucher for $5.47 and kept the rest of my money The bulk of this was in quarters and the machine counted none of them, nor did it return any I immediately called Coinstars ***** number and became engaged in a severe language barrier right off the bat The customer service rep was speaking in broken English and it was virtually impossible for me to understand what was being said After 20 minutes of this nonsense I quickly realized that the 20 bucks and change I was attempting to recover simply wasnt worth the headache of the phone call I was engaged in After finding a good number of similar complaints online as well as on this BBB complaint site, Im convinced that Coinstar is taking advantage of its users, I can only guess at the amount of money they have profited from faulty transactions like this but Im sure its well into hundreds if not thousands of dollars If I was a litigious fella and had the means and wherewithal to pursue a class action suit, I am quite sure there would be hundreds of folks willing to jump on board Coinstar is a trrrible service that I will never use again

  Business Response

  Date: 01/02/2023

  Dear ***********************, 

  I apologize that your recent transaction was not the experience you intended. I've reviewed your complaint and ticket after your call into customer service. ******************** takes this type of claim seriously and I've dispatched a technician to the kiosk. I will also have Coinstar's Quality Team review the call based on your feedback. When you discussed your transaction with our customer service representative it was documented they offered a goodwill refund for the amount of your claim. I see that you declined but please note, I've documented that this offer ($21.90) will be available to you for the next 60 days if you choose to change your mind. You may contact our customer service team if you want to proceed with the refund. 

  Sincerely, 

  Coinstar Support Team 

• Initial Complaint

  Date:12/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/10/22 I had more coins that what they gave me in the voucher . I counted ****************** quarters. I was ripped off

  Business Response

  Date: 12/13/2022

  Good Day, 

  Please know, we take claims of shortage of coins seriously and have a process in place to complete full review of the concern. We do not see that you have contacted our customer service team just yet, please do so by calling our teams at ************** with reference number I000201056. Our teams can help with this concern. 

   

  Thank you,

  Coinstar Corporate Relations 

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************