We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coin Sorters

Coinstar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Sorters.

Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coinstar, LLC has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/16 Attempted to purchase crypto from ************* location. Only got $40 in before machine gave me error message and defaulted to Home Screen. $40 was not added to crypto account. Store employees couldnt help and told me to call their number.2/16 Called number, was told theyd call back next day as it was a Sunday. They didnt.2/17 Called in and was told they were sending a tech out to location and would call me back. They didnt call me back.2/22 I called back in and was told tech was there earlier in week and a voucher was at the store for me. I drove to store location and there wasnt a voucher. Called back in from store. They said they would have to send case to different **** for an audit. What happened to voucher? Why did they tell me to drive to store? They claimed they would call me back after audit. They didnt.3/1 I called back in. They claimed that after the audit they determined there was no extra money in machine when tech visited. What about the alleged voucher? That was a mistake? They just keep telling me theyll call back and its all lies, gaslighting, and deflecting. Now theyre essentially saying Im liar even though I have the time stamped verification code texts for the failed deposit, as well as the deposit I had to make from a different location a half hour later cause the first attempt at first location didnt work. The **************** lady at *********** witnessed it the day it happened and the day I returned to collect voucher. They feel entitled to rob their customers. They feel they will get away with it and their resolutions is just about buying time and sequestering responsibility through time and attrition.Long story short. They either intentionally stole $40. Or their negligence stole $40. Either way, theyre totally unaccountable.

      Business Response

      Date: 03/12/2025

      Good Day, 

      Thank you for taking the time to provide your feedback regarding your recent transaction. We are very sorry to hear your experience was not what you expected. Please know, we will review your interactions with our customer service team for quality purposes. As we can confirm there was a kiosk issue during your transaction, we will be sending you a check for $40.00. Kindly allow ***** business days for the check to be received. We will be sending this check to the address we have on file. 

      Please, let us know if we can help with anything else. 

      Coinstar Corporate Relations 

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I will accept this resolution temporarily but if check doesnt come in mail will be reaching back out.  

      I dont blame you for a kiosk error.  Thats totally acceptable.  But you refused to be accountable and made me be this guy.  I dont want to be the guy complaining on the BBB about companies.  And I tried to work with you for two weeks on the phone and you guys tried to just outlast me and forced my hand.

        I literally begged your *** to just do the right thing and not make me be this guy,  but if I hadnt you would have successfully stolen $40 from me.  Im happy with resolution but realize most people would have given up.  I reckon they push around the pushovers.  

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I went to the Coinstar kiosk in *********** in ********** ********** on *************** and purchased 52 dollars in ********. I went home with my voucher to create a CoinMe account to redeem my 52 dollars in Dogecoin. I never received my coins! I contacted a representative and told them my situation, that I paid for 52 dollars in Doge through the CoinStar machine and received my voucher but cannot receive funds in my account. They never responded. Now here I am out 52 dollars from using CoinStar and I have no coins! I saw CoinMe's ratings on Better Business Bureau and they are F. CoinStar, why are you aligning yourself with a company like CoinMe, which takes people's money and doesn't give them their tokens? Your kiosk, Coinstar, took my money and gave me a voucher but I didn't receive my Dogecoin! According to my voucher Coinstar transaction number is # ***** CoinStar Machine ID: ************************** Transaction: # ***** My email address associated with account is ************************ I would still like my coins. But if you are unable to credit them to my account, then I demand a full refund.

      Business Response

      Date: 03/12/2025

      Good Day, 

      Thank you for reaching out. We are very sorry to hear you are having trouble with your Coinme transaction. We have been able to confirm that your transaction was successful through the kiosk. Please know, Coinstar does not have access to view your wallet balance, transaction history, etc. In order to obtain confirmation on the status of the deposit, we would encourage you to continue to work with ****** customer service. They do have a chat option you can utilize by visiting their website at ************** and selecting their contact us page. 

       

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident occurred at **** #**** at ************************************************* Coin machine got jammed and took at least one third of my coins with total value at least $30 but likely closer to $50. However, the reader was broken and read the coins as $0.00. Store associate agreed that the machine must have broke as it was not reading any coins even when he put them in. He used a key to open the machine, cleaned out the machine, but could not recover the coins. I called coinstar call line but whoever I spoke with sounded to be under the influence and was not forming sentences. The store associate called the number as well and was connected with **** who suggested that a vendor come out to fix the machine but offered no solution for my lost money. Reference# ****** on 12/30/24 at 1:40pm. I was told coinstar would reach out but has not. I simply would like some sort of credit or refund of the $30-50 lost. Thank you for your time.

      Business Response

      Date: 01/21/2025

      Good Day,

      Thank you for taking the time to reach out to us. We are sorry to hear your transaction did not go as expected. As we value your business, we would like to send you a check for $50.00 which is the amount you felt shorted due to the kiosk transaction error. In order to process the check, we ask that you send an email with the following  information: 

      -full name

      -Ticket ID **********

      -Full mailing address 

      to ************************************************************.  Once this information is received, we can process the goodwill payment. 

      Thank you,
      Coinstar Corporate Relations 

      Customer Answer

      Date: 02/11/2025

      I apologize for the delay in response, I was waiting to ensure the company followed up appropriately. They did indeed follow through and resolved the case. I am satisfied with their response. Thank you so much!

      Best,


      ****** ***

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited coins in a Coinstar machine here in *****, ** at the local Giant grocery store today. I had originally opted for a ****** eGift card as there was no fee to exchange coins for this gift card per the instructions. At the end of counting all of my coins there was an option to get the ****** gift card or instead to get a cash voucher. I opted for the cash voucher simply to check out the terms once again. However, once I had selected this option and seen the terms again I decided I would go back to the ****** eGift card since the terms were onerous (WAY to expensive). However, there was no option to back to my original selection of a ****** gift card. So I was then forced to accept the cash voucher rather than be able to go back to the ****** eGift card. Coinstar STOLE $21.73 from me today by forcing me to accept the terms of their "cash voucher" instead of the ****** Gift card. I don't want a cash voucher if the cost is $21.73. Coinstar set up this process and FORCED me to accept terms to which I never agreed. I immediately contacted Coinstar today and they refused to do anything to address this THEFT. My only option is to wait until tomorrow (Monday), call back and ask to speak with a supervisor who will, I am certain, tell me that they can "DO NOTHING" since I have already accepted the terms at the Coinstar kiosk. Only, I NEVER ACCEPTED THE ****** I WAS FORCED BY THEIR SYSTEM TO ACCEPT A CASH VOUCHER.

      Business Response

      Date: 01/14/2025

      Good Day,

      Thank you for taking the time to provide feedback regarding your recent experience using our services and with our customer service team. Please know, your feedback is important to us. We will review your interaction with our customer service for quality purposes. We understand your original intent was to receive a eGift card with 0 processing fee. We've requested to have a check sent to you for the fee received in the amount of $21.73, please allow ***** business days for receipt. If you have not done so already, please make sure to cash the cash voucher received. The reference number for this is: I000563101

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 3 2024 I look a container full of coins to sort at Payomatic Store 125 at *************************************************. During the sorting proceess the machine stopped with an error message saying it could not take any more coins. I called coinstar with a payomatic employee and together we opened the machine with her key and removed the coins that were still stuck in the sorter but after closing it the machine still would not work. they said a technician would remove the coins and they would call me to receive the payment. i have called both the store and Coinstar offices numerous times and keep getting the run around. The tech removed the money from the machine the same week but months later i still have not received payment of my approximately $400 that was in the machine. My incident # is ******

      Business Response

      Date: 01/08/2025

      Good Day,

      Thank you for taking the time to reach out. We are very sorry to hear about the lack of follow up regarding your concerns. After a complete review of your transaction, kiosk and coin counts, we do not see coins went inside of the kiosk without being counted. We completed an audit on the kiosk in September however this audit did not reflect uncounted coins. With this, we would be unable to send a payment for the claim amount. Please note, we do take your feedback regarding lack of communication from our **************** Team seriously, this is being reviewed for quality purposes. 

      Thank you,

      Coinstar Corporate Relations 

      Business Response

      Date: 01/08/2025

      Good Day,

      Thank you for taking the time to reach out. We are very sorry to hear about the lack of follow up regarding your concerns. After a complete review of your transaction, kiosk and coin counts, we do not see coins went inside of the kiosk without being counted. We completed an audit on the kiosk in September however this audit did not reflect uncounted coins. With this, we would be unable to send a payment for the claim amount. Please note, we do take your feedback regarding lack of communication from our **************** Team seriously, this is being reviewed for quality purposes. 

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 01/09/2025

       
      Complaint: 22773776

      I am rejecting this response because i clearly put money in The machine as i will only get a service ticket after doing so. This was from september 3rd 2024. You are talking about an audit 5 months later. Where is the technician that went in september. You are a big company trying to Steal the money of hard working people. I Will not let this happen!

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      two times I used coinstars receipt to reload money into my homedepot on my phone, totally around 300. When i was ready to order stuff on homedept but i cannot find my balance from coinstars. I asked homedept in person and they asked me to call homedept customer services... they never show up to answer after two times transfer to different ***** I tried to find any info of coinstars to contact but i cannot find helpful info.I decide to file here against both of homedepot and coinstars.

      Business Response

      Date: 01/08/2025

      Good Day, 

      Thank you for reaching out. We are sorry to hear you are having troubles with your ********** ***** card balance. Our teams will not have insight on your ********** account however we can help ensure you have the correct eGift card information. We would ask that you send your transaction information which includes: 

      Transaction Date (s)

      Transaction Amount (s)

      Store Name/Address you received the eGift card From 

      To *************************************** Once we receive this information, we would be able to recover the eGift card information for you. From there, we would ask that you connect with ********** on the eGift card balance from there. 

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/26/2024 around 6:45PM I was at ******* and used the coin star machine to get cash for my coins. After it took all my coins the machine broke down. It said I was right around $40. The store manager came over and couldnt figure it out so she told me to write down my phone number and she would call me back. I never heard from her. I went in 12/13/2024 and talked to another manager and they promised to call me by 12/18/2024. I never heard anything. I called ******* customer complaint line and they transferred me to coin star. They are basically telling me they cant prove my money is in there since I didnt receive a receipt. Im a single mom and $40 is $40. Stealing peoples money is not okay.

      Business Response

      Date: 01/08/2025

      Good Day ****** *****, 

      We are very sorry to hear you had trouble with your Coinstar transaction. Our teams would like to look into this with you. Would you kindly provide us with the store name and full address? 

      Thank you,

      Coinstar Corporate Relations 

      Customer Answer

      Date: 01/08/2025

       
      Complaint: 22715273

      I am rejecting this response because: I already talked to someone on the phone in your company. I have an open case with no help. This happened at the ******** MN Walmart. 

      Sincerely,

      ****** *****

      Business Response

      Date: 01/21/2025

      Good Day,

      Thank you for your patience. We understand you experienced a kiosk issue during your transaction in which the location required service. As we value your business, we have sent you a check for the amount you felt missing in the amount of $40.00. Kindly allow ***** business days for receipt. 

      Thank you,

      Coinstar Corporate Relations 

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      went to **************** to use the coinstar machine located in the credit union. had a lot of coins to change and did it in several batches. the machine jammed a few times and the employees of the credit union tried to fix the jam. I got several receipt vouchers and tried to continue with the coin exchange but noticed that although coins were fed into the machine, the tally tracker remained at 0 indicating that nothing was accounted for. called the ************ employees for assistance again and they tried to again fix the machine and also witnessed that the machine was not keeping an accurate tally of the coins being fed into the machine. they were unable to fix the machine and told me to stop feeding coins in and to contact coinstar as they were responsible for figuring out how much coins were fed into the machine but were not accounted for as the tally still read 0. I contacted coinstar on 8/23/24 the day of the incident and made a report of the discrepancy. I gave them my name and email and was told they would email me after an accounting tally was done on the machine. didn't hear anything back so contacted them again on 9/30/24 and was told the machine would not be serviced until 10/7 24 and would receive an email after that date. no contact from them again. called again on 12/9/24 and was told there was no discrepancy and my my claim was denied; I told them I had 2 witnesses as the credit union employees both witnessed the machine malfunction. I asked to speak to a supervisor and was told none was available. I believe coinstar is not being truthful about the accounting of money.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used a Coinstar machine at the Giat store in ********* VA to exchange $66.49 in loose change for an Apple Gift Card on 4 Nov 2024. The machine provided a code; however when I went to redeem the code it was Invalid. I have made multiple calls to the help desk at ************ and have a case open (#******). Each call the person says it will be resolved that day however after two weeks and no less than five calls no resolution is in site. I have asked repeatedly to speak to a supervisor but to no avail. I learned on my last call that the call center is in the ***********. Request BBB aid in resolving and/or creating a fraud case

      Business Response

      Date: 11/25/2024

      Good Day, 

      We are very sorry to hear about the trouble you had with using your eGift card. After a review of your ticket ID, we can see that our teams were able to send you an email with the eGift card information. Kindly let us know if you have any further troubles, we would be happy to help. 

      Thank you,

      Coinstar Corprate Relations 

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Out of the vendor, door damaged, closed, no timing, water damaged.

      Business Response

      Date: 11/25/2024

      Good Day, 

      In order for us to best assist, would you please provide us additional information regarding your concerns? 

      Thank you,

      Coinstar Corporate Relations 

    Coinstar, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.