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Business Profile

Coin Sorters

Coinstar, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Sorters.

Complaints

This profile includes complaints for Coinstar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coinstar, LLC has 34 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coinstar at ******* #**** took my money and gave me a receipt for much less than I put in. Machine went out of order due to a jam and would not continue counting. ******* employee tried to help, we called coinstars help line and they were very unhelpful and essentially told me I was out of luck. I needed the money and they kept it. It should be a crime but was not enough money for me to make a scene.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used coinstar multiple times over the last 15 plus years. We have a coin jar the family uses to dump their loose coins. It takes about 2 years to fill the jar at which point we take it to a coinstar machine or bank and cash in the coins. It is a decent sized jar and there has consistently been around $450 -$500. I went to the King ******* on ********* and ********* in *********, ******** on October 8th and began pouring my coins in the machine. About halfway through I could hear a clunking sound, as if the coins were dropping into a different part of the machine. I continued to pour the coins but the total stayed at $299.16. I assumed the machine would catch up. The jar was close to empty when an error message popped up. I went to the customer service desk and they opened the machine. There were lots of loose coins in the bottom and the manager said a piece of plastic had gotten stuck. I explained what happened and he said he couldnt do anything since they didnt own the machine. He filed a claim for me - I conservatively told him I lost at least $100. We were told an audit would have to be done and it would take at least 3 weeks. I have since followed up with coinstar on my claim. They have not been able to tell me how they would be able to verify what I lost other than they would conduct an audit. Today I was told the audit did not support my claim. I asked for documentation to verify their claim and they are unable to produce this. They stated they called me many times and their calls went to voicemail. I have received 2 calls and called back both times. I told them this is a word vs word situation. As a regulator this is very concerning. I have since read complaint after complaint and am seeing a pattern. The machines freeze and break down during coins being processed and Coinstar claims the consumer did not lose any money. I have a solid feeling for how much coins our jar holds and know my claim was valid if not conservative. Seems very unethical!

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10.29.2024 I used a Coinstar at Winco foods. I attempted to redeem the voucher at *********** however the customer service was closed and no employee could redeem the voucher. I contacted Coinstar and was told I must go back to the location despite the fact that I told Coinstar that I do not live near the location. Going back to the location is not possible. After explaining this I asked to speak to a supervisor and was hung up on. I called back, gave all my information and a supervisor was supposed to call me and did not. At this point Coinstar is simply keeping the money I put into the machine. Coinstar should provide a gift certificate for the full amount of $15.75 or mail a check for the cash amount.

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/23/24 I put ***** into a Coinstar at the ******* at **************************************************************. The printer jammed and customer service said they would email me a replacement ********* gift card within 24 hours. This has not happened.

      Business Response

      Date: 10/29/2024

      Good Day! 

      Thank you for taking the time to provide your feedback. We are very sorry to hear about your experience. A member of our customer service team will ensure you receive resolution on this today. Thank you for your patience. 

       

      Coinstar Corporate Relations 

      Customer Answer

      Date: 10/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put $5.50 in change into the coin star and it said it was broken and did not give me my change back.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After inputting all my cash $5000, got a failed transaction receipt, I think Coinstar and coinme should be able to return cash immediately after a failed transaction to reduce queues, I'm waiting for my BTC in my coinme account, support says I will have to wait for 10 business to get my BTC after collecting money within few minutes, I have been using the service for 2 years now but this is an eye opener, reviews I have been reading online have been scary, I hope it's resolved soon, I don't want to keep messaging support, the receipt have transaction id, please I need my btc 10 business days is like forever which is not sure

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A man posing as an officer called and threatened to arrest me for missing a court date. The scam escalated from there. I was instructed to pull out cash and go to a coinstar, as these are used nationwide. I was instructed to stay on the phone for the duration, and inevitably withdrew 1000$ to send via coinstar. I have contacted the authorities and bank with no avail. I am hopeful filing this claim may help. I am desperate.

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Urgent: Investigation Request for Coinstar Kiosk Incident at ******* ************** *******,I am writing to formally request an investigation into a troubling incident involving the Coinstar kiosk at *******, located at ******************************. On July 21, 2024, around 8:50 PM EST, I encountered significant issues with the kiosk while attempting to process my coins.After inserting my coins, the machine began counting but halted unexpectedly after a nominal amount. I reported the malfunction to a ******* employee and contacted Coinstar customer service. Unfortunately, there was a lack of clear communication between ******* and Coinstar, which resulted in a frustrating experience. The machine had to be disassembled to retrieve a substantial portion of my coins, and I was informed that I would be contacted by either a Coinstar representative or ******* to recover the remaining coins stuck in the machine.I find it concerning that the machine counted out exactly $1.17, comprising 4 quarters, 2 dimes, 2 *******, and 31 pennies. This precise and unusual total, along with the worn and discolored receipt, raises suspicions. My previous experience with Coinstar kiosks has been consistent with clean and clearly printed receipts.Additionally, I have previously filed a complaint with the ************************************ (*****) regarding suspicious markings on items, which has heightened my concern about potential irregularities.I kindly request that you investigate this incident thoroughly and provide me with an update on the status of the remaining coins. I would appreciate it if a member of the leadership team could contact me directly to address this issue.Thank you for your prompt attention to this matter.Sincerely,******* ***** I do have images of what the machine looked like pulled out and with the coins stuck in it.

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased crypto (ETH) at coin star location ***********************************, the system stated there is a problem and i should call them because the money was not transferred to my account in the form of crypto (ETH). I called 100 times and the person who handles this is never available and they say they will call back. They never do and its the same story everytime. They literally stole my money and refused to return it.cinq by coinstar id: ****** machine id - ***** date ; 8/12/24 time: 8:49pm

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited coins into the coinstar machine at the *******, WA *******. The total was $189.13 as seen in the attachment. The machine then froze on that screen (thus why I took the screenshot). After a bit, it changed to a black screen with DOS type text. We checked with the store that said to call the number on the machine. Spent about an hour on the phone with coinstar while he tried to remotely fix the machine, nothing changed. Said would send out a technician and we could pick up our money in the store the next day. Visited the store and the machine is still on that black screen, no technician, no money. Called the store again today, still no technician, still broken machine, and still no money. Called coinstar again and was told would work on it. It has now been 4 days since I put money in your machine and was given no receipt and no resolution even with calls and emails. I would like to be send my money $189.13

    Coinstar, LLC is NOT a BBB Accredited Business.

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