Complaints

This profile includes complaints for Events & Adventures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Events & Adventures

  875 124th Ave NE Ste 201 Bellevue, WA 98005-2531

  
• 

  Events & Adventures

  1400 N Gilbert Rd Ste E Gilbert, AZ 85234-2321

• 

  Events & Adventures

  409 Granville St Ste 356 Vancouver, BC V6C 1T2

  
• 

  Events & Adventures

  PO Box 14299 Mesa, AZ 85216

• 

  Events & Adventures

  275 Grove St Ste 2400 Auburndale, MA 02466

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Events & Adventures engaged in unfair contract enforcement and deceptive billing practices. I attempted to cancel my membership, but they refused to process my request or any sort of communication and continued charging me for services I never used. Now they are threatening collections despite their failure to provide service or acknowledge my dispute. I am seeking immediate contract termination and an investigation into their business practices.

  

  Business Response

  Date: 03/17/2025

  Mr. ***** did not submit a formal cancellation request for his account. Instead, he filed bank disputes on his owed membership payment. We pulled him off of automatic payments and sent him monthly statements to pay his remaining owed balance.
  Our Resolutions Specialist has been in contact with Mr. ***** regarding his account since 2/5/2025. He is past his cancellation period, thus his balance remains owed. Much like a gym membership we provide a service. Even if he does not participate, our services have been rendered and payment remains owed. 
  We will have our Resolutions Specialist reach out again to continue to try to resolve his account. He is in danger of going to collections if he doesnt provide a payment to us.
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Events and Adventures is a predatory company with false advertising. They lure customers with the premise that you will meet people via their events. THEY PREY ON peoples loneliness and lack of community. They lure you with the activities, then TRICK YOU INTO SIGNING A FINANCIAL CONTRACT, once you do this you are at their mercy. I paid them $2,975 and did not meet not even one person from the events I attended.Their advertised events do not take place or when you attend them there are no participants, or enough participants on them. On top of it, in all events you must pay out of pocket for whatever you consume. So, there is no benefit at all to be a member of Events & Adventures. THIS IS HANDS DOWN A RIP OFF and I want to bring to everyones attention to this fact. This company should not be allowed to operate in the ************************ as IT IS SIMPLY A SCAM where they take FINANCIAL ADVANTAGE OF YOU WITHOUT ANY BENEFIT IN RETURN.AGAIN, THIS IS HANDS DOWN A FINANCIAL RIP OFF, A COMPLETE SCAM, WITH NO BENEFIT IN RETURN.

  

  Business Response

  Date: 03/17/2025

  Mr. ******* signed up with our club on Sept 21st, 2023. He interviewed with a Membership Representative that went over exactly what our club has to offer.  There is no tricking anyone into signing up with our services. Our Membership Representatives learn more about each potential member, they go over our services and the current event calendar in their city so that they can see first hand what is offered in their area. If they feel they are a good fit the interviewee is shown the pricing for the different lengths of memberships we have to offer.  We do not force anyone into signing a contract with us, it is entirely their decision if they choose to sign up with us. We sell the club as exactly what it is. A singles activity club that brings together like minded individuals to get out and have fun while taking the stress out of meeting. We do not market ourselves as a discount club, we take all the planning and worrying out of meeting people. We offer a service, and much like a gym membership, if you choose not to participate that is your decision. Our services are ready and available for all members to use.
  Mr. ******** account has been settled and closed as of 02/18/2025.
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business approached me and coerced me into signing up for a membership with misleading information. They Would not allow me to cancel my membership and still will not. I have paid in total about $700 but I cancelled my debit card and they are now harassing me and taking me to collections for about $3,500. I was mislead about the cancellation policy, explicitly told that it was 30 business days and I was rushed through signing it. I believe the contract that I signed was manipulated and I also believe that contract doesnt even conform to California or federal law, although I am not a lawyer. I have a record of all emails back and forth with this company in which most of my emails were completely ignored and dismissed. As well as the date in which I originally tried to cancel but was rudely dismissed and told no. I also have record of this business deleting bad reviews and blocking people on social media when they express complaints. There are a number of other people out there being negatively affected and harassed by this business as well and several ****** reviews expressing bad business practices. I have reason to believe they incentivize others to leave good reviews to further mislead people into signing up.

  Customer Answer

  Date: 03/11/2025

  This company keeps telling me they will send me to collections even though I have expressed repeatedly that I wanted to cancel my membership a long time ago (with records that I have tried and tried over and over again) and I dont believe their policies comply with the law. 
  

  I would like this company to either leave me alone or take me to court over it. I am NOT paying. 
  

  im happy to see that this company does not like to work with the BBB. Says a lot about them. 

  

  Business Response

  Date: 03/17/2025

  Mr. ****** signed up with our company on 06/03/2024 for a 24 month membership term. We are unsure why Mr. ****** says we approached him and coerced him into signing up. We do not reach out to people to sign up for our program. They have to go to our website, input their information, and then schedule a time to meet with one of our Membership Representatives. We in no way do any cold calling or ************* the end of the interview the interviewee is given the option to sign up with us, everyone has free will to make decisions on their own.The agreement that is signed by both parties outsides all expectations of being a member and obligations on both parties. He chose to sign up for our program and did not cancel within the cancellation time frame listed in his legally binding contract.
  Mr. ******, has not made a payment since July of 2024. We have held up our end of the agreement as outlined. We have gone out of our way to help prevent Mr. ****** from being sent to a third party collections agency.  It has been well over 90 days without a payment on his membership. We are warning him of this so that he can get his account handled with us before it goes to them.
  As Mr. ****** is past the cancellation period on his contract, the balance remains legally owed to us. As any company in business that handles contracts, we are trying to collect on what he has agreed to pay to us for our services rendered. Our service has been ready and available for him to use, he has made the decision not to participate. We suggest Mr. ****** continues to work with our Resolutions Specialist moving forward regarding his account.
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2021, I joined E&A with a two-year membership. In December of 2021, I paused my membership. The contract stipulates that membership can be paused as long as you would like, and ***************************************** told me that I could freeze my membership as long as I'd like, While researching for a refund request, I saw that my membership expired in October of 2023. This is in violation of the contract, and since I was extremely underwhelmed with the service even while my membership was active, I want no further relationship with E&A and just want a refund.

  

  Business Response

  Date: 03/12/2025

  Mr. **** is able to freeze his account for as long as hed like to. When hes ready to utilize the club he just needs to give our corporate office a call at ************** and request to unfreeze. We will then adjust his expiration date out the number of months the freeze request was active. We do not adjust the expiration date until a member unfreezes as we do not know when they will request to unfreeze until were notified.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5th 2024 I purchased a yearly membership for events and adventures for $2475. I was only able to see an example of what type of events were offered and thought it was great. After signing up the last 12 months I havent attended one event. The events were too far away and Im only a few miles from ******. They hold a lot of the events outside the ****** area. It would have been extremely expensive to pay for transportation to these events. They are events at mostly at bars or drinking events and I dont drink and drive so it made it difficult to attend. I let the company know of my concerns but they said no returns after 3 days. I feel like I was convinced this was going to be great for me, but it wasnt at all. Im a single mom and I thought this was going to be a nice way to get myself back out there but I feel like it was really a scam unless people dont drink or dont mind drinking and driving. Im hoping you can help with a refund. Thank you

  

  Business Response

  Date: 03/04/2025

  We show that Ms. ********** attended our New Member Icebreaker event as well as the shuffleboard event immediately after the Icebreaker. These are great first events to attend.  We currently have events all over the ****** area.  We have a variety of events available for our members as we understand not everyone enjoys the same pass times. Just next week we have an Aquarium event, Board Games, the Celtic Game, and many more non drinking events.  As well as many more throughout the rest of the month and into next month. We will have ******************** Manager reach out to work on getting more events around her area. We have plenty of events that do not include alcohol that she can participate in.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22940828
  
  I am rejecting this response because:
  I did not attend any ice beaker or shuffle board event.  I have never attended anything from this group.  Never once.  I believe this group should allow people to get out of it and give their money back if it doesnt reach the expectations that were given. Ive reached out to the coordinators and disappointed with this.  I would never recommend based on that you are contracted to something you are not aware of what the yearly events will be. This is an unacceptable response and this organization should be known for falsely making attendees think there are more events in their area than there is. And to have made up attendance as well.  

  Sincerely,
  
  **** **********

  

  Business Response

  Date: 03/17/2025

  Our company offers a service, much like a gym membership. Even if you choose not to participate, our services are still ready and available to use at any time. Our events change monthly due to vendor availability, and we also take suggestions on events from members so those will vary as well. Our Event Coordinators do their best to get a good variety of events to appeal to all of our members. We can get Ms. ********** in contact with her Event Coordinator to help find more events tailored to her taste if she is interested. However, she is past the cancellation period per her legally binding contract.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22940828
  
  I am rejecting this response because:
  The business only gives three days to cancel on a yearly contract. I never attended any events.  At least just charge me for a month of trying it and credit back the rest.  Its a lot of money to charge someone with no real expectations of location and activity for an entire year. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024, I "interviewed" with Events & Adventures. The mere fact that they refer to this as an "interview" is incredibly misleading, as they want you to think (and directly tell you) the interview serves as a screening process to ensure members are single and "emotionally and financially stable." This screening process is why I willing to pay for the service. Yet, I soon learned the "interview" was just a sales call where the person is trained to tell you whatever you want to hear. Every single thing I relied on before signing the membership contract was a material misrepresentation. Despite what I was promised, E&A does not screen for financial stability (in fact I later learned they give greatly discounted rates to those who claim they can't afford a membership, even though I was told the price of membership is a key way they screen for financial stability) nor emotional stability/readiness to date (many members I met said they were enticed to join by the "interviewer" who assured them this was a club for those not ready to date/just looking to make friends, while I was told anyone not serious about dating were not be allowed to join). I was also told there were thousands of Denver members, but as the events I attended and the ******************* photos regularly show, it's the same handful of people attending, many of whom are the exact profile of people I was assured would be "screened out". I signed a one year membership contract for $2475 the day of my "interview." I put $1000 down and have been making monthly payments since even though I will never attend another event. I have made the case numerous times to the nameless, faceless, rude staff behind **************************************** that this "contract" is void under ** Consumer Protection laws. I have generously asked them to consider my account paid in full, waiving the $1,070.40 remaining balance (as of today), so I can just move on, even though I am entitled to a full refund. They refused.

  

  Business Response

  Date: 03/04/2025

  Ms. ***** signed up for our services on 08/13/2024 for a 12 month membership. Our Membership Representatives are trained to screen all potential members. This gives them the chance to see who they are as a person and whether they would be a good fit for our club. We do ask about their income, as this is a service and we wouldnt sign up a person who could not afford it. We expect all potential members to be open and honest with us, as there is no reason to falsify this information.
  Anyone that is single and passes our screening process with our Membership Representatives is invited to join our club. We have a ton of members who are not interested in dating, or meeting a special someone. They enjoy hanging around like minded individuals and having new experiences with our club.
  Our contracts abide by each state's laws, we ensure this by having lawyers licensed in those states read over and approve our agreement regularly At this time Ms. ***** is past her cancellation window and needs to resolve her account with our Resolution Specialist.
  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22926686
  
  I am rejecting this response because: it in no way resolves the issue that every material fact I relied on to sign the contract was a misrepresentation. Under Colorado law, this contract should be void. Let it be known that E&A is unwilling to do the legal or ethical thing here. I sincerely hope that my complaint and the incredibly lame response from this company prevents others from falling victim to their fraud. 
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to *** **** *********** ******* ***** and regarding the improper handling of his membership cancellation and refund request. This has caused *** Grams considerable financial and emotional distress during a vulnerable time.Background:1. Membership Details: entered into agreement with Events & Adventures (E&A) on July 20, 2024, with the understandingexplicitly communicated during the initial meetingthat he could cancel during the initial freeze period if relocation was available. This was important because *** ***** made it very clear he was intending to move ASAP which would put him out of the 60-mile service radius zone.2. Cancellation Request: requested on July 28, 2024 (well within the stated freeze period) citing his relocation to ********, *** fact disclosed during initial discussions with E&A's representative, Ms. ********* ******.3. Eligibility Mismanagement: The signed Divorce Pending Form (dated July 20, 2024) erroneously listed his divorce finalization date as June 26, 2025, rendering him ineligible for attendance per the clubs policy and could not legally utilize membership services due to an oversight on E&As behalf.4. Proof of Relocation: *** Grams submitted ample proof of relocation, incl. his childrens Victoria-based school registrations, proof of child custody and his subsequent rental agreement.5. Unacceptable Excuse: Dec. 23, 2024, E&A stated that refunds are not available to Canadian citizensa fact never disclosed during the sign-up process, despite knowledge of *** Grams Canadian residency at signup.Refusal to honor the cancellation policy and issue a refund constitutes a breach of contract. The agreement provided for a freeze period and clearly implied that relocation outside the 60-mile radius would justify ***************. Grams expects an immediate refund of the $1,875 paid for a membership he was unable to utilize due to both mismanagement of the divorce verification process and relocation that occurred.

  

  Business Response

  Date: 03/04/2025

  *** ***** signed up for a 6 month membership with our company on 07/20/2024. He  requested to cancel with us on 08/06/2024 which is outside of the cancellation policy that was signed by *** Gram. Our Sales Team understands and abides by our contract, they would not tell a potential member they could cancel at any time when that is not true. We require a signature directly below our cancellation policy to draw the signers eye to this section. The agreement is sent to the member for signature giving them time to read through and understand exactly what they are agreeing to. We sincerely hope that new members are reading through their contract before signing their agreement.
  In the interview process we confirm with the interviewee that they will be remaining in the area for a minimum of a year.  The agreement signed by *** Gram does not have a relocation clause. We are happy to give *** Gram unlimited freeze time so that he can utilize his membership in the future as a courtesy.
  
  

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because the company has not thoroughly reviewed the details of my interview process.
  During my video interview, ********* ****** (a former employee) stated that I would likely relocate to ******** once I was granted permission to move with my children, whom I have full custody of.
  
  The companys response assured me that if I relocated to ********, I would be fully compensated as long as I made a one-time lump sum payment during the freeze period. I canceled my membership on July 28, 2024, just eight days after it began on July 20, 2024 and am requesting a full refund of the annual lump sum payment.
  
  Additionally, I was ineligible to use the service because my divorce pending form, dated June 26, 2025, rendered me still legally married. Now that I permanently reside in ********, the service is entirely unusable to me.
  
  Finally, when I applied for cancellation on July 28, I was told via email that I qualified for a refund due to being outside the 60-mile radius. The company continued requesting personal documents until December, continuing to lead me to believe a refund would be provided if I proved my permanent move to *********
  
  

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made it very clear during my interview process that I was looking to meet likeminded people and make great memories. Soon after joining it became obvious that the ************** primarily attracts people that are pushing themselves out of their comfort zone because of mental health issues, physical disabilities, social disorders, etc. And the adventure part of the club is very much a stretch. There have been very few adventures and the events are not overly creative and are for sure not well attended. In fact it is mostly the same group of 20 or so people that attend all of the events. Occasionally new members will pop up but any that are of a similar understanding as me about what they had actually wanted to sign up for are quickly disappointed and do not attend any more events.I attended numerous events over a 6 month period to try and make the most of my membership only to have every event be more disappointing than the last. I was also recruited to be a host at the very first event that I attended because of how much I stood out as being very different from the typical members. I realize now that was not as much of a compliment as I had thought it to be at the ******* my decision to not honor my contract is extremely valid and is based on very in-depth knowledge and experience both as a member and as a host. All of the issues I have outlined are very well known amongst the club members, host and leaders. In fact a lot of the conversation at events is about how unhappy members and hosts are because of all these issues.If the club proceeds to take my account to collections it will be very much adding insult to injury and be unbelievably tone deaf of the them to know that these issues exist and then not acknowledge very legitimate complaints from a trustworthy, active and upstanding member/host. The only course of action that would make sense is for the company to grant me release from the financial contract that was sold to me under very false pretenses.

  

  Business Response

  Date: 03/13/2025

  Ms ******* signed up for a 24 month membership with our company. Our club is welcome to all types of people to help them get out and meet new people. We do not discriminate against anyone based on any disabilities, gender, age, nor health issues. We interview each potential member to make sure what we are offering is a good fit for them, that they are likeminded to our other members, and feel they are a good safe fit for our club we invite them to join. We have plenty of adventures with our events, we have activity based local events weekly, we have world travel every month available, and regular local weekend trips. We will have ***************** Manager to find events more tailored to her taste and demographic.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22903702
  
  I am rejecting this response because: the solution offered does not address the issues that I have brought forward. The fact that I was a host and a member and therefore have very in depth knowledge and experience of the issues I have brought forward is not being acknowledged. The only acceptable resolution is for the company to release me of my contract.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/15/2025

  Ms. ******* is welcome to recommend any events she finds more tailored to her taste. We do take recommendations on future events from members quite frequently. We have plenty of trips and excursions for our members to partake in offering more Adventure. Each month varies in events and member attendance, no one can judge our events by attending one or two events sporadically. There is always fluctuation, what you put into your membership you get out of the club. We are making changes in ********* with our Event staff. This will adjust which events we plan and schedule for future months to come. We are always willing to make changes, grow, and plan new exciting events. 
  Ms. ******* is past her cancellation period per her legally binding agreement. We are happy to work with her on future events that she would be interested in attending. However, her balance remains legally owed to our company. If she does not make a payment on her balance she will be sent to our third party collections agency.
  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 22903702
  
  I am rejecting this response because:

  The company's response continues to not address my situation directly nor adequately. They are referring to members having to put effort into their memberships which I have put extensive effort into my membership over a 6 month period as both a member and a host. I am not making this complaint lightly. I have substantial knowledge and experience of issues that the club has been having for years and that continue to persist and I am very disappointed in their generic responses that do not speak to my actual knowledge and experience. The complaints I am bringing forward are very well known issues amongst new and long term members and hosts. I will not be honoring a contract for services that were sold to me in not good faith. The ************** has been struggling for years and I was not made aware of that nor was it something that I can fix by suggesting more events. The **** to make the club run successfully should not be on me or any of its members. The club charges its members substantial fees based on a promise of value and therefore they need to analyze and solution how to ensure the services they provide meet the expectations of the fees being charged. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has some of the worst business practices Ive ever seen! They lied to me multiple times when I signed up, I asked them multiple times if I didnt like the service if I could cancel and they said no problem. Then after attending one event and meeting my new girlfriend somewhere else I went to cancel and they wont let me without paying them $2300!!! They are liars and are taking advantage of people. I just want my account with them canceled and closed out.

  

  Business Response

  Date: 02/12/2025

  Mr. **** signed up with our company for a two year membership when he interviewed with his Membership Representative.  The agreement is sent to both parties for signature that outline the terms of the membership. Our contract is clear and precise, we require a signature directly below the cancellation policy to draw the members eye to this section. It is our hope that they read through the contract thoroughly before signing their agreement.  ************************* has reached out to Mr. **** multiple times to help comes to a resolution.  It would be beneficial to Mr. **** to respond to the emails.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to just take your money. They will not cancel your contract regardless of your satisfaction with the membership, your situation for availability, or conditions in terms of finances and health. As these may change in the beginning or throughout the contract. I had signed up and 5 days later had a plumbing issue in my house. I understood the terms were a 3 day period. But the plumbing situation changed my whole financial and availability situation and it was only 2 days past the period! I called them to cancel and I literally begged, pleaded and cried and the guy on the phone was a literal heartless robot. I was stuck in something that I no longer had the time or the money for. I never used it.

  

  Business Response

  Date: 02/12/2025

  Our ********************** was able to get in touch with Ms ******* and come to a resolution on the account.