Complaints

This profile includes complaints for Events & Adventures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Events & Adventures

  875 124th Ave NE Ste 201 Bellevue, WA 98005-2531

  
• 

  Events & Adventures

  640 W California Ave Ste 210 Sunnyvale, CA 94086-3624

  
• 

  Events & Adventures

  4250 Fairfax Dr Ste 600 # 6383 Arlington, VA 22203-1665

• 

  Events & Adventures

  6750 N Andrews Ave STE 2084 Fort Lauderdale, FL 33309

  
• 

  Events and Adventures

  412 E Madison St STE 816 Tampa, FL 33602

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this organization back in November 2024. Recently my mother has failed seriously ill and I requested to cancel my membership due to the fact that I need to travel to see her and will need to be a caregiver for her. They refused to cancel my membership saying I'm not in the refund period and any medical condition regarding my mother is basically my problem. They offered me a "buyout" of $1,100. I refused it and offered a counter of paying an extra three months, or $400 which they turned down. I think my offer is more than generous because they have not rendered any services to me. If they accept the $400, I will pay it immediately.I can provide medical documents if needed.

  

  Business Response

  Date: 02/12/2025

  Our ********************** was able to get in touch with Mr. ******* and resolve his account.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22854033
  
  I am rejecting this response because: While I have paid half of their so called buyout agreement, I feel that I am doing so under duress. If I refuse to pay, they will send it to collections which will impact my credit score. I worked to hard for it to let them mess it up. I feel I must agree to their their terms and accept that have to pay for services that I will never receive. I feel they are predators and mislead unsuspecting consumers about their business practices. As I stated before, I asked to have my membership canceled due to medical reasons of an immediate family member and my concerns were ignored. I didn't ask for a refund, just to have my membership cancelled. I even offered to pay three extra months. Again, I am reluctantly agreeing to their terms.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 18 months of membership. I wish to cancel my membership because I do not find it useful. I wish to have the membership cancelled and my fees prorated to receive a credit.

  

  Business Response

  Date: 02/12/2025

  Ms. ***** signed up for an 18 month membership with our company on November 25th, 2024. She requested to cancel outside of our contracts cancellation period, thus a refund is not owed. We have reached out to Ms ***** multiple times via email to help resolve her account with no response.  She would need to either respond to the email from our ********************** or call.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising. I had to sign up for a full hour interview with a woman who ensured me that there would be many people similar to my age and social competencies. In reality, there are not. They give you 3 days to cancel, it is impossible to attend enough events to understand what they are actually offering as a service in 3 days so the misleading information that I received in my interview lead me to purchase something that I do not want. They will not refund the significant amount of money that I exchanged for a service that they are NOT providing.Exact same issue as others, this company is very happy to simple lie and take advantage of people:I was marketed a dating service for in person events. I met with a woman from the company for an "interview" she assured me that it was for similar aged and similarly social people. I went to two events within a month of signing up and found that it was not one person in my age range. Then they did not disclose that almost all the events have an additional charge on top of the dues. I reach out to cancel and they say I owe thousands of dollars as it is outside the three day cancelation window and would have no access to the social club even while owing essentially the full fees as if I was still a member. This is absurd and I am furious.

  

  Business Response

  Date: 01/17/2025

  Ms. ******** joined Events and Adventures on October 14, 2024 for an 18 month membership. She requested to cancel her account outside of our cancellation period listed in her contract. We meet with every person that joins our club to vet them and confirm that they are of sound mind. We have new people joining every single day, we highly recommend Ms. ******** get in touch with her local Event Manager to help steer her experience with Events and Adventures in a direction that better fits what she is wanting out of the club.  We have an event every day that very in all different types and crowds that attend.

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22751212
  
  I am rejecting this response because: What your saying is that if I attend more events I'll know if there is a community of the like-minded individuals that were advertised.  Individuals that I didn't find after attending 7 events.  However, your cancellation policy is only for 3 days.  That would make your cancellation policy completely ineffective and useless.  As such, I don't think it's appropriate that you hold me to it. 

  There was also no "host" with a number to call at one of the events I attended, which I drove 45min, in the snow to go to.  And they were not where it was advertised that they would be when I arrived, and there was no number to call, even though it is advertised that there always will be.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this group, and was under the impression that there would be events in ******. There were barely any events in ******, and it was impossible to attend an event and decide to cancel within the 3-day cancellation period.I signed up for this to meet singles in my area, but many of the men in attendance seemed to be developmentally delayed. And the only man that I found to be remotely passable as a romantic interest, became egregiously inappropriate with me. I cannot continue to attend this group. I dont feel safe. I hate everything about this group.

  

  Business Response

  Date: 01/17/2025

  Mr. ******** joined Events and Adventures on March 15, 2024 for an 18 month membership.  We meet with every person that joins our club to vet them and confirm that they are of sound mind. We have new people joining every single day, we highly recommend Ms. ******** get in touch with her local Event Manager to help steer her experience with Events and Adventures in a direction that better fits what she is wanting out of the club.  We have an event every day that very in all different types and crowds that attend.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a 3 days policy refund and you cant try the service after a week or more and is poor service and make you sign 2 years contract. Is an abuse you can cancel and have to pay for a service that you never use.

  

  Business Response

  Date: 01/17/2025

  Mr. ******* joined Events and Adventures on December 14, 2023 for a 24 month membership. She requested to cancel her account well outside of our cancellation period. Our Resolutions Specialist reached out to work with her but no resolution was reached. After over 90 days without a payment she was sent to our third party collections agency Keynote. We no longer have her account, she will need to discuss her remaining balance with them moving forward. They can be reached at *************.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription after, the city in ** I lived in shutdown during Covid in 2021 for the second time. I tried to cancel but missed the 3 day free trial. Which didnt even have events going on because of the shut down. They are still charging me full price, even though I never went to an event. I am now on a fixed income and been struggling to make these payments that I have been forced to pay. Because the contract that I agreed to didnt fit with the environment of that time.

  

  Business Response

  Date: 12/16/2024

  Events and Adventures has been in touch with Mr. ****** and both parties have come to a resolution.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service after I was pressured but the agent during a screening process to be able to be invited to join. She made it in a way that if I dont take the deal then and there whenever I decide to join I would have to pay more for it. I signed up and went to two events and decided I wanted to cancel the service was not for me. They refuse to cancel and are asking me to pay thousands of dollars and settle with them for a service I dont even want. They are refusing to cancel the service, Im not even asking for a refund just wanted them to cancel and they wont. They keep emailing me threatening to take me to collections for this but I just dont want to attend these events and want to cancel. They are making it very hard and Im just very frustrated with this company for doing this to me. Please help me I need them to leave me alone and live my life. I dont want their services, why are they trying to force me to pay for something I dont want or use? I dont know what to do anymore I feel like Im being bullied for money by these people I just want them to cancel they want to hold me hostage why? Please I need help.

  

  Business Response

  Date: 12/16/2024

  Mr. ******* joined Events and Adventures on June 8th, 2024 for a two year membership. His cancellation request came two months after his original sign up date.  Once received we reached out to him giving him different options to resolve his account as a courtesy. He is refusing any help and continues to yell at our staff. 
  Events and Adventures have continued to provide the services that are outlined in the membership agreement.  We would like to get him in touch with our local Event Manager so we can help guide him to events that would better suit his interests and people he would like to meet.
  
  

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22645565
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  I am a woman! Secondly I did not yell at anyone. Im sick of them bullying me into paying them for a service I dont use and Im not using. They are refusing to cancel the membership. I went to two events in 2 months and paid them an outrageous amount of money for that, Im not doing this. I dont understand why they cant cancel the membership if I dont want to be a part of their business. Horrible business practice also misgendering me is very disrespectful I am a woman not a man! 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Events and ****************** for 30 months and paid in full on July 15, 2024 with postponed start date that was approved by their manager **** ******** to August 18th because I was out of town and I couldn't utilize their services. I was with this organization from August 18th till September 2nd, during which I observed how they charge extra for services not provided beyond what I already paid and also overcharge for events, and when I requested a refund of membership they refused. Please understand that I only attended 3 events in the period of 2 weeks and paid extra for every single event and they were all overcharged, they even charged me for the meals that they never provided and refused to refund me for that as well. They are scamming customers. I simply cannot stay with this company, and they have refused to refund my money back for the 30 months of membership which is against the federal consumer protection laws to charge for services that was not rendered.

  

  Business Response

  Date: 12/16/2024

  Ms. ********* became a member with Events & Adventures starting on July 13th, 2024. Memberships begin the date of sign up, we do not postpone start dates. We do not represent ourselves as a discount club, we provide a safe environment for singles to meet without having to worry about the small details. We plan every detail of the events for them, some of our events that require us to buy tickets or reserve spots do have an additional cost which we do present in our interview before sign up. We also provide plenty of free events each month, where our members can go and enjoy themselves with like minded singles. 
  The event Ms. ********* is referring to was our Labor Day Weekend trip.  It was one cost for the entire weekend. Included in the price was: food, activities, housing, and entertainment . If there were any dietary accommodations needed she needed to inform her Event Manager ahead of time, this was not completed. Food was provided for all attendees for the weekend. As a courtesy we did provide $50.00 in Event Credits for her misunderstanding. However, her guests were still charged for their sleeping accommodations as we paid for their housing.
  Events and Adventures has provided the services that were agreed upon on the membership agreement signed by both parties.
  
  

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22556450
  
  I am rejecting this response because:

  Dear Better Business Bureau,
  Thank you for your efforts in protecting consumers and ensuring accountability. I am writing to respond to the statement provided by Events & Adventures, as it contains several inaccuracies and misrepresentations of my experience.
  1.Membership Start Date:
  When I signed up and paid the full membership fee of $2,775 in July 2024, I explicitly informed **** ******** at Events & Adventures that I would be unavailable until August 18th due to travel. He confirmed that my membership start date would be postponed accordingly. Despite this assurance, the company now denies any such arrangement, which aligns with the concerning practices I have observed during my brief experience with them. The companys claim that memberships begin the date of sign-up is false and directly contradicts the understanding I had at the time of enrollment.
  2.Labor Day Weekend Trip Charges:
  Events & Adventures states that the Labor Day Weekend trip fee covered food, activities, housing, and entertainment. This is categorically untrue in my case. I paid $1,400 directly to Events & Advantures for my lodging, as evidenced by my attached bank statement. Additionally, I was charged $190 for food that was never provided. My friends booked their accommodations separately directly with the site and paid directly to the venue. We did not utilize the companys activities or entertainment during the event.
  3.Dietary ******************************* claims I failed to inform the Event Manager of my dietary restrictions, but this is also false. I notified them in advance, and I am attaching email communications as proof. Despite my proactive communication, no suitable accommodations were made, leaving me without food options during the event.
  ******** and Professionalism Concerns:
  Events & Adventures states that they provide a safe environment for singles, but my experience demonstrates otherwise. The event coordinator responsible for food preparation appeared intoxicated and subsequently became unavailable after experiencing food poisoning. This unprofessional behavior not only compromised the event but also left me feeling unsafe and unsupported.
  5.Service Misrepresentation and Unauthorized Charges:
  The companys practice of charging members for services not rendered is deeply concerning. Despite advertising that event fees include accommodations, I was required to pay separately for my lodging and food, neither of which were covered. Furthermore, they made unauthorized charges to my saved card without my consent.
  
  In light of these issues, I am formally requesting a full refund of my 30-month membership fee of $2,775. Under ******** consumer protection laws,businesses cannot charge for services not provided, and Events & Adventures has clearly violated these standards.
  My experience with this company lasted just two weeks before I observed numerous red flags, including dishonesty, unprofessional staff behavior, and fraudulent billing practices. I no longer feel safe or comfortable having any association with this business.
  I kindly request your assistance in resolving this matter and holding Events & Adventures accountable. Please let me know if additional documentation or evidence is required.
  Thank you for your time and dedication to consumer advocacy.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 01/22/2025

  As stated in our first response to Ms. ********* we do not postpone start dates, the contract is very clear. She paid her membership in full, thus started her membership. Though she perceived this differently, the written print in the contract is what we follow and abide by, she is outside of her cancellation window for a refund and the membership payment remains owed.
  The $190.00 charge for the Labor Day weekend trip was not for food only.  This cost was for the addition of her two guests that were not members with Events and Adventures to join her.  This cost included all accommodations.  If the guest chose not to participate it is not our responsibility. We had everything available for them to utilize and paid money towards their costs for the trip.  Again, as a courtesy we did refund back $50.00 for a prorate food amount. It is extremely accusatory to claim our staff was intoxicated.  Our event staff are not allowed to drink on the job, we have strict guidelines regarding this so that they are available for our members. We take pride in our staff and know that this is not something they would risk their jobs for. Out of all the members that attended this event we have had zero reports of this happening.  Our staff was not intoxicated or ill during any time of this trip. We are not sure why Ms. ********* would create such harmful accusations. 
  Just like a gym membership you pay a monthly fee for a service. Our club offers a service for members to utilize, if the member chooses not to participate that doesnt mean that we did not uphold our end of the contract. We offer 15+ events for our members to attend and we go take the worry and planning stress out of going out and having fun. 
  
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: ********
  Dear BBB team,
  I am rejecting this response.
  I am writing to provide further details and evidence regarding case #********. My concerns with Events & Adventures highlight significant issues, including misrepresentation, unauthorized charges, and failure to deliver promised services.
  Membership Start Date Misrepresentation:
  During my initial call with **** ********, he assured me that my membership start date would be delayed because I explicitly informed him I would not be back in town to use their services until August 18th. All calls with Events & Adventures are recorded, so they have a record of this conversation where the delay was discussed and agreed upon. Despite this, the company now denies any such agreement. I was only with this company for two weeks before canceling due to dissatisfaction and unprofessionalism.
  Refund Misrepresentation:
  I reviewed my credit card transaction history and found no record of the $50 refund they claim to have provided. Additionally, I paid $1,400 directly to the venue for accommodations, as evidenced by my attached credit card statements. This was a separate expense and not part of the services they claim were included in the package. I am also attaching an email where the company admitted to miscommunication regarding my dietary restrictions and offered a minimal refund. This demonstrates that Events & Adventures does not prioritize the well-being of their customers, as no suitable accommodations were provided despite prior notice.
  Unauthorized Charges:
  On November 24, 2024two months after I canceled my membershipEvents & Adventures processed an unauthorized $190 charge on my credit card. This demonstrates that the company saved my card information without authorization and used it to process fraudulent charges. To protect myself from further unauthorized activity, I had to cancel my credit card on January 16, 2025.
  Unsafe and Unprofessional Environment:
  I am attaching photographs of the kitchen conditions during the Labor Day event, showing open food containers left from the night before. These were located in the suite of the event coordinator, who, according to other members, was intoxicated and later experienced food poisoning. These photographs, along with firsthand accounts, underscore the unsafe and unprofessional environment provided by the company.
  Failure to **************** and Misrepresentation of Membership:
  Events & Adventures cannot sell a 30-month membership, fail to deliver the promised services, and refuse to issue refunds. Based on their failure to uphold their contractual obligations, I am entitled to a refund for the unused 28 months of my membership. No contract is enforceable if the company fails to deliver the agreed-upon services and fraudulently charges for goods or services not provided.
  In light of these concerns, I respectfully request BBBs assistance in obtaining the following refunds:
  $190 for the unauthorized charge related to the Labor Day event.
  A pro-rated refund for the remaining 28 months of the 30-month membership.
  Events & Adventures actions violate the **************************** Act ( ********), which prohibits deceptive practices, including charging for goods or services not delivered. Their recorded calls, attached emails, and the supporting evidence clearly demonstrate their misrepresentations and violations.
  Thank you for your attention and assistance in holding this company accountable. Please let me know if you require any additional documentation or evidence.
  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/11/2025

  Most of this has been responded to and addressed in our previous responses. The $50.00 food credit is in her event credits.
  
  Below is the event cancellation refund policy I snipped from the Labor Day Weekend Event that states it will be reimbursed in event credits.
  

  
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22556450

  
  Dear BBB Team,
  I am rejecting this response and writing to reiterate my request for a refund from Events & Adventures due to their failure to provide the services promised under my membership agreement.

  This company has not provided me with the full 30-month membership I paid for, yet they are refusing to refund the unused 28 months. According to Virginia state law, which supersedes their contract, businesses are not permitted to charge for services that have not been provided. Events & Adventures has failed to fulfill their obligation, and I no longer wish to continue with a company that has demonstrated fraudulent practices.
  Additionally, they have placed multiple unauthorized charges on my account, including a $190 charge in November 2024two months after I canceled my membership. This unauthorized charge, combined with their refusal to honor my refund request, further highlights their deceptive business practices.
  The bottom line is clear: Events & Adventures must refund the membership fees for the unused 28 months. Their continued refusal to do so is not only unethical but also a violation of consumer protection laws.
  I appreciate BBBs assistance in holding this company accountable and ensuring that they comply with legal standards. Please let me know if you require any further documentation or evidence.
  Sincerely,
  ***** *********
   

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was marketed a dating service for in person events. I met with a woman from the company for an "interview" she assured me that it was for similar aged and similarly social people. I went to two events within a month of signing up and found that it was not one person in my age range. Then they did not disclose that almost all the events have an additional charge on top of the dues. I reach out to cancel and they say I owe thousands of dollars as it is outside the three day cancelation window and would have no access to the social club even while owing essentially the full fees as if I was still a member. This is absurd and I am furious.

  

  Business Response

  Date: 10/21/2024

  Ms. ********** signed up for an 18 month contract term with our company on 09/10/2024. We are a singles activities club, not a discount club for events. We provide a safe environment for singles to meet up, have fun, and relax with everything planned for them. Any events where we provide food, purchase tickets, or reserve spots do have a cost to them. 
  Per our agreement we have a three business day cancellation policy, we require a signature beneath this to draw the singers eye to it. Its incredibly important to us that each new member reads through their contract before signing their agreement to our policies.
  
  Ms. ********** has been in contact with our Resolutions Specialist regarding her account. They have offered different options for her to close her account with us and there has not been a resolution just yet. We advise her to continue to work with them to resolve her account, they can be reached at ****************************************************************. 
  
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22426657
  
  I am rejecting this response because:

  I did not cancel within 3 days because I wanted to see who I would meet and if the events were fun. I met individuals who were at least a decade older than me. On top of this all the events I attended, which to no fault of my own occurred after the three day trial which is not a fair length of time to attend an event and see if this service matches its marketing (which is very much does not in my experience), the hosts made inappropriate sexual jokes that made me feel uncomfortable as well. One of the host even made a comment to me about the fact that his "jokes" did not receive a positive reaction from me and how his jokes visibly were making me uncomfortable. 

  The offer to release me from this contract is still unacceptable. The company is asking I pay near the full price of membership without access to the club or events. I am asking that I only be held responsible for a month's installment as that is how long I actually used this service. I also am in a finical hardship and can no longer afford payment with utilities rent and food. 

  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 2/20/2023 Business offered meetups with singles for a monthly price. When signed up, I found the events require payment (even for free public events like outdoor yoga in the park). I was told I could freeze the membership if I ever started a relationship, then was told payments would continue even when the account is frozen. Starting membership amount $2835 Request to end membership started on 3/17/2023 Now collection has started on my credit in October 2023. ****************** is the collection agency.

  

  Business Response

  Date: 10/21/2024

  Ms. ******* signed up for an 18 month contract term with our company on 02/20/2023. All new members meet with our Membership Representatives via a Zoom call. They discuss the services our company offers, as well as the potential members interests to ensure that they align with our companys standards. If our Membership Representative finds the new member to be a good fit they offer a membership for them to accept or decline. She paid an initiation payment of $500.00 with monthly payments of $129.72 until paid in full.

  
  Below is a copy of our freeze policy listed in her contract:
  
  Payments remain owed even if you choose to freeze your account, it saves the time for use at a later date. She was past the cancellation deadline in her contract thus the full balance remains owed. She requested to cancel her account with us on 04/03/2023, she would have needed to cancel by 02/23/2023.
  As Ms. ******* stopped making payments of her membership after 05/20/2023 she was sent to our third party collection agency Keynote on 11/06/2023. As we no longer hold her account she needs to resolve this balance with Keynote. They can be reached at **************.