Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Eufy back in December of 2022 after purchasing a new home as i wanted to use them as my Security solution. i would be purchasing several cameras and doorbells for my property. i called to make sure that all the products i was interested in would be compatible with each other and that everything would work seamlessly.Based on their product recommendations, I purchases several Cameras, Two Doorbells and door locks and a Homebase 3 that was supposed to tie it all together. After setting up the equipment, it turned out that NONE of these products worked with HomeBase 3. I reached out to Eufy in January 2023 about the issue asking for a refund and Eufy advised that if i help onto the products until April 2023 there would be updates that would make all the the devices compatible. So based off of this information, i decided to stick it out and wait for the updates. the updates didn't even up coming until early May 2023, even after said update, not all the equipment was compatible and some just down right wouldn't work how they initially advised. Having grown frustrated with constant misinformation and months of waiting for updates that didn't fix the original issues. I called Eufy and asked for a refund on all my products so i could return them due to false advertising and go with a company with products that actually work. Eufy advised because i was past the initial return window, they could only provide an 80% refund. Eufy promised the devices would be compatible and pleaded with me to keep the devices (past the initial return window) knowing the updates wouldn't some the issue and then could only office an 80% refund. I feel like this is false advertising and deceptive practices in play.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Anker 767 Powerhouse solar generator:Ordered on February 27, 2023 Order# ***-0450090-4238643......For the amount $2,138.93.......Delivered March 4, 2023.....I somehow damaged the unit and contacted Anker support....they said they cannot refund my purchase but to send the unit back to them for repair ....after they received the unit, they told me they cannot repair because it had a damaged circuit board and there were no 767 Powerhouse units in the warehouse to take a circuit board from.....my problem is: do they not have PARTS in stock to repair these units?.....so my 767 is not repairable because they have no parts? This is unacceptable

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a eufy Outdoor 2k flood light security camera for $299 plus taxes. On June 2022, I began having issues with connectivity and received a replacement. I was told it would have 1 year warranty from that date. On March 3, 2023 my camera stopped working and I noticed the camera dome had water inside. I called the warranty department and I was told as soon as they get the item back they would replace the camera. After sending it back, the customer service representative advised that they would not be replacing it. I asked for a supervisor and the representative advised me that the supervisor would not be taking the call and his decision was final. ***** was the representative name. I would like a replacement for the defective product.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a large quantity of security products directly from EufyHome (owned by Anker) for a project at one of my business locations. I realized that these items were not going to work for what I was trying to accomplish, but was beyond the return window. Instead of just throwing the items in the dumpster I put them for sale on one of my online stores. Within 2 weeks my account received a complaint file by Eufy through the online store, claiming that the products I was selling were inauthentic (fake). It also specifically stated that Eufy did not purchase or test the products I was selling, they just somehow knew that they were fake items. This is a violation of the terms of service of this online store and my account immediately was in jeopardy of being deactivated due to this false claim. I provided an invoice and all supporting documentation showing that the items were purchased directly from Eufy, but the false claim was not removed and is still present on my account as of right now. I did some reading and it appears this is part of Anker's business model to lie and discredit in order to reduce competition and increase their sales. Very dishonest and shady organization, just look at the other complaints filed on here. I have permanently banned my entire organization from buying anything manufactured by Anker and have sent a message to all my clients warning them of this behavior and to take their business elsewhere. This is not a trustworthy place to do business with, a very shady organization indeed.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Anker Charging Dock for Oculus Quest 2 from Amazon.com on June 1, 2022, Order #***-6925135-3505864. This device charges a Quest 2 VR headset and its two controllers. I paid $64.67 for the order, which included ******** sales tax. Within about six to eight months, the charging station stopped properly charging the left controller. I performed all of the troubleshooting advice that Anker recommends and found that the fault is either with the charging station itself, or the cover for the left controller that communicates the charge to the battery. The left controller battery is fine because it charges properly if placed into the right controller.On March 3, 2022, I reached out to Anker via web chat and then by phone. Both customer service representatives provided the same basic responses and agreed that the unit is defective. I was advised that the charging station has an 18-month warranty, which I'm well within. When asked where I had purchased the station, I advised that it was on Amazon.com. I provided the order # and the Serial Number for the charging station itself. I was told that the item was not actually sold by Amazon, but through Amazon by a retailer that is not included in Anker's list of "authorized resellers." As such, Anker is refusing to replace the defective charging station.From my point of view as the consumer, I purchased this device through Amazon, an authorized reseller. It is ridiculously anti-consumer to expect people to have purchased a product from any particular retailer in order to take advantage of the MANUFACTURER'S warranty. The manufacturer's warranty should travel with the device. Regardless, I did purchase the device from an authorized reseller: Amazon.com. Anker should replace this in-warranty defective unit, free of charge.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attaching the web listing for the item I purchased thru Amazon directly from Anker showing the item was covered by a lifetime no hassle warranty directly says not just 18 months but yet now they claim its not lifetime after the fact which is false advertising as thats part of why I spent more to buy their item of the cheaper Chinese version

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Eufy baby monitor system. Ive had the system since 2020 and it has been working great. I purchased a 3rd camera thinking it would be a quick upgrade. When I went to install the camera it did not install. I contacted support and they stated I needed to update the firmware on my system. I went to upgrade the firmware on the monitor using the firmware support sent me and it completely broke the monitor to the point the buttons no longer respond. The monitor is completely unusable now when it worked great before. I asked support once again for help and they told me due to the monitor being out of warranty there is nothing they can do and I would have to buy a new one. So support bricked my monitor and is trying to force me to buy a new one.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a portable battery bank from anker it was defective I tried to warranty the the product and they refused to honor there warranty this is not the first time this company has refused to warranty a product I have purchased from them I supplied ample information and it did not help Im out over a hundred dollars the excuse for not honoring the warranty is always the same they cant find it in the system even though I showed proof of purchase Pictures proving purchase and the serial number of the defective battery

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had an ongoing issue with the Eufy (Anker) doorbell product since November 10, 2022. They sent us 5-6 replacements that all have the same issue, no audio on a security doorbell device. Also, I requested 6 call backs, I was getting absolutely no where with emails. I only received ONE callback out of 6 times asking. Unacceptable customer service to a customer. This should not take months to correct, and for the customer to ask for calls on the status of the issue. When I call, Im on hold from anywhere from 40 mins to an hour before I actually get to talk to someone. Issue is still not resolved, we received yet again, another replacement doorbell that has no audio at all. Engineers/reps/manager all agreed there was an issue with all of the replacements, however it still exactly the same as it was in November. How can I be sent replacement after replacement with the exact same issue with all of them, no audio on a security product! Worst customer service and experience we have ever had with a product. Eufy should not be selling these doorbells until they fix the audio issue.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cloud subscription on my camera that I pay for monthly. However, the last two months or so Ive been unable to access the videos through the web site. I called them about this matter and they said they are updating their system. They are not refunding me or giving me credit for the 3 months that Ive not had access to use the website cloud. They keep telling me it should get resolved soon, but that was three months ago, and not even management is helping to resolve this matter. Also, today there is another update theyve made on their web site which now I cant even use my cameras at all. I cant see my cameras or use them on the web. I called their tech support and was told by ****** that they are updating their system and that at this time only iphones have been granted the update. I have an android phone. ****** said to hang in there for another update. Eufy security is for security use. The cameras I have is for my security and protection. This company is not only poorly conducting premature update and upgrades, but theyre also not refunding me for access they dont provide. They have stolen my money and have given me the runaround for months!