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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Manufacturer, refusing to honor their warranty within specified time nor willing to assist

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Multiple Defective Units, Poor Customer Service, **************************** AnkerDirect / Eufy Product: Eufy RoboVac Complaint:I purchased a Eufy RoboVac that turned out to be defective. Over the course of several months, I was sent two additional replacement units, both of which were also defective bringing the total to three faulty devices.Despite clearly requesting to no longer work with a specific representative (*****), I continued to receive communications signed by him even one email that began with This is ***** and ended signed by *****, raising serious concerns about honesty and internal practices.When I refused a repair and requested either a new, unopened replacement or a full refund, I was forced to send in the vacuum at my own inconvenience. I am now without a working vacuum and still waiting for a solution.This has been an unacceptable customer service experience involving deceptive communication, repeat product failures, and delayed resolution.I am requesting that AnkerDirect/Eufy either (1) provide a brand-new, unopened replacement or (2) issue a full refund, immediately.Supporting Ticket Number: TNR688213263

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TicketTNH964510941 This has been broken for several months now from within the warranty period and I kept troubleshooting before reaching out. I dont think I should be penalized for spending time troubleshooting the issue and not reaching out for warranty right away. I hope you can honor the warranty so I can remain a satisfied Anker customer.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was nov 2 2024 I send in the product feb 1st 2025 for a repair. Months go by Almost impossible to contact these a******* Then come to find out They lost my Product don't do repairs and I request patiently to wait for another product they claim they don't have but are openly selling thru there store. So I opt for a refund and well its been over 6 months now No Refund and they stole my product and lost it and dodge giving me a refund. My warranty is still valid thru them and ********. I contact ******** and they said Anker was never suppose to take in the product for a warranty in the 1st place. Still trying to get a refund of 151$ like is Anker that starved for profits who would work for these fraudsters. I contact them every day and get the same answer. ** gave them all the bank info for a refund and they sent me a picture with only my name as the correct bank transfer information. There trying to wait long enough so my warrenty expires and they dont have to refund me. ** had the shipping label saved under messages and our entire conversation about all of this with anker for some reason the image wont load to save.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/11/2025, I bought Anker Innovation's Soundcore's Life A1 | Bluetooth earbuds for $53.30. Since ********* has a 30-day money-back guarantee return program that covers shipping costs for quality-related returns, I decided to initiate a refund due to how those earbuds hurt to wear, so much so that I could clearly hear my heartbeat while wearing them. However, ********* has argued that my issue with the quality of said earbuds does not count as a valid reason for shipping costs to be covered; only technical problems are supposedly coverable. This all is a company's greedy attempt to avoid covering the cost of a return for an item that has design flaws, as evidenced by how my local *** store said that, with the cost of a return label and a box combined, my return would cost $28.71, more than half the price of the item I am looking to return. (And, I do not trust that anything I say to their case escalation team will not be used against me in some way.)

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a faulty product that claims to be under full warranty. Within a few days of receiving the breast pump and trying to figure out if it was user error or faulty, I emailed the company letting them know. They agreed it was under warranty. They said they would issue a replacement, then they said they couldnt because I had already received a refund which was untrue. I have been emailing with this business since 4/25/25. They have claimed 3 separate times now that they have sent out a replacement to me. I wait until after the promised delivery date to reach out and each time they tell me its out of stock and that it wasnt sent.

      Customer Answer

      Date: 05/27/2025

      Writing to inform my complaint has been resolved with the business directly Reference number 768954635F9B7

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own an Anker Bolder flashlight that has a rechargeable Lithium ion battery. The battery wont charge, so I need a replacement. I have tried to buy it, but none of the batteries fit. April 9: I emailed Anker asking them to tell me how to order a replacement. The reply was, Unfortunately, the battery is not listed in the available product details I have access to. They should be able to guide you on how to order a replacement and provide any additional assistance you may needTicket#TNA815466173. I replied, Arent you Anker support? (Their email address is *********************************** Who are they who are going to guide me on how to order a replacement?April 10: Aly replied: Ive forwarded your case to our dedicated team.April 11: ***** wrote, Our flashlight has a built-in battery. I replied, The battery is not built in.April 14: The flashlights battery cannot be replaced.We have escalated this to our technical team for further clarification. ***** April 15. ***** emailed to ask for the model of my flashlight and photos of the flashlight and its battery. I repeated from previous emails that it is the Bolder model, gave its serial number, and attached several photos of the battery and flashlight. I wrote, The battery has two flat ends and is approximately 70 mm long x 20 mm wide. It is a rechargeable lithium-ion battery *****, 3350 mAh 3.6V. I asked From where are you procuring the batteries for the Anker Bolder flashlights that are currently for sale? If you cannot provide replacement batteries, Anker must discontinue this flashlight or disclose that it is a disposable flashlight!April 16: ***** wrote, The battery is a *****. Since this battery is available on the market, we do not sell it separately.April 21: I replied, None of the *****s I have purchased fit.April 22: ***** wrote, Try a universally compatible ***** battery. On ****** this was bold and highlighted: Frequently returned item. The product dimensions are not close to mine.

      Customer Answer

      Date: 06/02/2025

      This is a follow up to the complaint I filed several days ago, which I am not able to access because the code expired. I received an unacceptable response from a supervisor who asked me for my receipt to see if the flashlight is still under warranty for defects. This was my reply: Hello *******. I do not think this issue fits under your categories of quality or manufacturing-related issues. All I want is to buy a battery that will allow my flashlight to work. Because you are still selling Bolder flashlights, you must have a source of the batteries that fit them. As you have read in my many, many, many emails about this, you must know that after several attempts, I have not been able to find a battery that fits. Please sell me a battery that fits your Bolder flashlight. That is all I wantto buy a battery that fits their expensive Bolder flashlight. The flashlight is fine. My desired resolution is not a category on your list.Replacement is the closest category that fit. What I want is to buy a battery that fits their Bolder flashlight. (Of course, they should also make this battery available to other owners of Bolder flashlights. If they cannot, they need to advertise the flashlight as disposable. Who would want an expensive disposable flashlight with a rechargeable lithium ion battery?) Thank you for your help with this. ***** ******

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company refused warranty support for a defective product despite proof of defect and serial number, solely due to lack of receipt from the gift giver. Im requesting a replacement or formal resolution.

    • Initial Complaint

      Date:05/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for cameras *** signed up for a membership that the company couldn't locate until I requested a refund. But instead of processing the refund, they mailed the cameras.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Ankermake 3d printer m5 on ****. The condition was refurbished. Upon arrival, the 3-D printer has failed to work and there seems to be some deeper mechanical issue. It was not shipped as advertised, and I am trying to get a new extruder. I would like a 3-D printer and do not want to have to ship this entire thing back. I just want to be able to print things on the printer that I bought as advertised.

    Anker Innovations is NOT a BBB Accredited Business.

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