Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product with promise of ability to return for a refund within 30 days. I have attempted to initiate a return, but the retailer's customer service team has failed to provide a return address. They are intentionally making the process difficult in an apparent attempt to deny my refund request.

  Customer Answer

  Date: 05/06/2025

  Hi ******:

   

  I write to inform you that the business has issued a refund to me, so this has been resolved.

   

  complaint #********

   

  Thank you,

  ***

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anker had ran a add saying one price and when clicked on the price more than doubled. They way it was they were trying to get people to have charges pushed through on 1 tap pay ability. Advertisment for c1000 over bank for $199 then goes up to $449.thebaddbwasbuobforbanbentirebday. I passed up other deals on other companies power banks to order this once I got home for work. When I emailed them. It was very obvious they were trying to ignore my questions. Even to go as far to just write me an entire page on there warrenty?. I finally demanded that they answer my questions. One of them being if they were gonna honor there add. I have screenshots of the conversation and adds and link it takes me to there website with inflated price. They eventually wrote back that they would not honor there own add and tried to blame me and a 3rd party. There was no 3rd party. There link there add and now. I believe that they should have to honor there add. The people are sick and tired of being baited by big companies like this. They now just invite me so I am now here. Hopefully something can be done to stop this from happening again.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Eufy Regarding Spaceview Baby Monitor Screen Replacement Dear BBB Representative,I am writing to file a complaint against Eufy regarding their Spaceview Baby Monitor (Model T8300-M, Serial Number *****************. I recently experienced an issue with the product and have been unable to resolve it satisfactorily through Eufy's customer support.Details of the Complaint:On April 21, 2025, I contacted Eufy support regarding a cracked screen on my Spaceview Baby Monitor. Despite the monitor being only four months old and purchased new from Eufy's official website, I was informed that screen damage is not covered under their warranty. I provided the order number (R010301721331S) and a picture of the damaged screen as requested.Throughout the conversation, Eufy support repeatedly stated that they could not offer a replacement or repair for the screen, citing their warranty policy. They offered a 10% discount on a new monitor, which I find unacceptable given the circumstances. I was not provided with any alternative solutions, such as purchasing a replacement screen or a paid repair service.Summary of Chat Log:Initial contact and explanation of the issue.Confirmation that the monitor was purchased directly from Eufy.Request for order number and picture of the damaged screen.Eufy's refusal to cover the damage under warranty and offer of a 10% discount on a new ********** request for escalation to improve customer experience.Desired Resolution:I am seeking a fair resolution to this issue, which includes:Replacement of the damaged screen or the entire monitor.Clear information on how to purchase a replacement screen or access paid repair services.Improvement in Eufy's customer service policies to better assist customers with similar issues.I appreciate your assistance in resolving this matter and look forward to your response.Sincerely,

  Customer Answer

  Date: 05/14/2025

  I'm not sure if it was related to the BBB request or not. They didn't say it was, but we were able to get a full replacement for the device eventually. It was a little bit of a workaround process but it happened.. 

   

  The reason why it was a workaround process is because the product was gifted to me at a baby shower gift. So the person who bought the gift had to get involved with the company as well and it took a little bit of work. But eventually all my concerns were resolved. 

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Eufy S380 security device and an S340 security camera and paid a $29.99 annual subscription. I have been unable to complete setup and have not received the support I paid for. I called the Eufy support number *************), followed the correct options, but the automated system informed me that no help was available. I have made multiple attempts to get assistance, but have not been able to reach a live representative or receive direct help setting up my system.I am requesting that Eufy (Anker Innovations) provide direct assistance to complete the setup of my S380 and S340 devices, as included with my paid subscription. If Eufy cannot provide this support, I request a full refund of my $29.99 annual subscription fee.I have reviewed Eufys return and support policies, which state that customer support should be available for setup and troubleshooting, and that refunds are available within ********************************* if support cannot resolve the issue. Despite this, I have not been able to access the support I paid for.I am filing this complaint to request:Immediate, direct support from a qualified Eufy representative to help set up my S380 and S340 system, or A full refund of my $29.99 subscription fee if support cannot be provided.Please note that I have already attempted to resolve this directly with Eufy via their published support number and have not received the necessary assistance.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01.31.25 I bought several cameras for $2,832.57. Upon receiving them I realized they were not going to work for what I needed. On 3/5/25 the representative for Eufy gave me instructions on returning which I did through *** immediately. I spent $90 to ship 27 pounds all in one package. The package was signed for on 3/10/25 by Anker. I was refunded for 1 camera on 3/12/25. Since then I have been attempting to get the reminder of the money refunded. Eufy continues to tell me that they only received one of the small cameras, which was probably 2 pounds. I have provided deliver confirmation, the receipt from ***. I have numerouds emails if you would like those as well. Please help me get a refund.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the MACH V1 Ultra vacuum cleaner from Eufy in late 2022, and it came with a 2-year manufacturer warranty. After only 19 months of normal home use, the vacuum stopped functioning entirely it will no longer charge or turn on properly.When I reached out to Eufy customer support, I was surprised to learn they would not repair or replace the product as per the warranty, but instead offered only a 30% refund, citing depreciation. After further escalation, they increased it to 50%, but this is still unacceptable and contrary to standard U.S. warranty practices.A manufacturers warranty is supposed to guarantee either a repair or a replacement within the covered period. Depreciation is not a valid reason to deny full warranty coverage, especially when the product failed due to a technical defect. At no point during the sale or in the product documentation was this refund-only depreciation policy disclosed.I have documented the issue, attempted to resolve it multiple times, and clearly explained that I would accept either a full replacement unit or store credit equal to the original price. I am now requesting assistance from BBB to ensure fair treatment.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a robot vacuum in fall of 2024. In January the laser guidance quit working and I was told to restart the device and that did not immediately work. In March the problem started occurring again, then the vacuum would not turn on. I made contact with the warranty department on March 21 and they said it was only the battery and they sent a replacement promising that both problems would be fixed. The vacuum turned on, but quit with the laser error. I then made contact with support again, and they said they would send me a replacement when they received my broken vacuum. They never sent any communication that they received the vacuum, but did send a replacement that I only found out about because of **** The vacuum then was lost by *** and I made contact on April 2 with the warranty team and was told they would ship ANOTHER vacuum. I had not received any shipping info by April 7, so I sent another email and was sent the old LOST VACUUM tracking information. Then they said no the vacuum was not lost and would arrive in the next day or two. *** said no such thing, so I called back. They refused talking to the supervisor level, even though that level was the one who said the vacuum was not lost. They also said that corporate with no explanation or contact canceled the 2nd replacement vacuum.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025, I placed an order through ************************ for the Eufy Robot Lawn Mower E15. My order confirmation clearly shows the transaction time as 11:21:12 AM and the total amount of $1,483.99, which was charged to my gift ******** is now over a month later, and I have yet to receive the product. I have contacted Eufy multiple times via email, live chat, and phone, requesting an update or to cancel the order altogether since the product is now being sold at a better discount. Shockingly, every time I contact them, I am told they cannot find my order.I have provided substantial proof of my purchase, including screenshots of my confirmation email, the order showing in my account order list, and even directed them to their own website's order track featurewhere entering my order number and email address clearly pulls up the order. Despite this, Eufy continues to deny the existence of the order and refuses to take responsibility or issue a refund.They repeatedly say the case is being escalated, yet no action has been taken and I receive no follow-up. For a nearly $1,500 purchase, this lack of accountability and customer service is unacceptable and deeply concerning.Resolution Sought:I am requesting a full refund of $1,483.99 for the undelivered product. I want the transaction canceled and my money returned immediately.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Anker 737 Power Bank in 2024 at Best Buy. Paid in cash, lost the receipt. The device is in near-mint condition and lightly used, but the power button failed completelymaking it unusable.I reached out to Anker support and provided all details (Ticket #TNW385434733). They refused any warranty service simply because I dont have a receipt, even though the product is clearly under a year old.This is unacceptable for a $150+ premium product. I expect Anker to honor the warranty and provide a replacement, repair, or refund.Thank you for your help!

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anker is sending a replacement power bank, for one which was under warranty coverage.The address used corresponds to the *********** branch, where I have a PO Box. They allow for private companies, like ******, to make these deliveries via a service called Street Addressing.The issue is not the willingness of the *********** to receive it. Rather, the delivery must be made during normal business hours. ****** previously would do so, but alter this changed. The deliveries were repeatedly made after hours leaving me to scramble, as there are only a limited number of attempts made, before the item is returned. Efforts were made, to plead with the driver to resolve this issue, via escalated calls to customer service. The driver advised that he would talk to the dispatcher. This fell on deaf ears and I resolved to avoid using Amazon for deliveries.Still another matter occurred, where a dispatcher called, and I provided a physical address where I would be. The man asked for details and promised that the delivery would be made. When I asked for a number to reach him, he couldnt provide one, in the event of a problem. He advised that he could not provide one. It sends a message of safeAnswers, where no commitment is made so that the customer cannot get upset that someone told them something. At the same time, it entirely removes any sort of residual form of resolution by not having a contact number. On that occasion, I canceled the order.With regard to the tracking number, listed on the Subject line, this needs to be intercepted and delivered to a nearby parcel locker.When the item is attempted for delivery, and it cant be done, the driver will repeat the process day after day as though rue cant overcome the obstacle the they have seen the hours posted at the Branch and repeat the process until it is returned. *They do not care* - they are there to do a job and *not* care about it.